---
title: 'Customer Success Manager, Partnerships at Xsolla'
canonical: 'https://feeny.ai/job/customer-success-manager-partnerships-xsolla-vladivostok-a83dtrqt7e1j'
type: 'job'
last_seen: '2026-09-08'
---

# Customer Success Manager, Partnerships at Xsolla

- **Company:** Xsolla
- **Location:** Vladivostok, Russia
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-08
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.lever.co/xsolla/bd5a8d1b-0e6c-4d0d-b0b4-92d3be5fdaad

## Job description

## ABOUT US

Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com.

## ABOUT YOU

We are looking for a Customer Success Manager at junior level to join our APAC Partnerships team in Vladivostok. You will work side by side with our HQ and APAC Customer Success Managers, supporting the day-to-day success of the Traffic Source Partners we onboard — affiliates, media partners, creator networks, and publishers who drive players to the web shops we operate for game developers. The centre of gravity of this role is account management operations, and in particular partner payouts:making sure every partner is set up correctly, that their performance data is accurate, that their payout is calculated, documented, approved and paid on time, and that any discrepancy is chased down and closed. It is detailed work that partners feel immediately — getting it right is how trust in the programme gets built. This is an entry-level position with real ownership from day one. Fresh graduates are welcome to apply, provided you have the right attitude and eagerness to learn. If you are organised, comfortable with numbers, enjoy being the reliable person other teams can count on, and want to learn the commercial side of the games industry from the inside, we would love to hear from you.

## RESPONSIBILITIES

Partner payouts & account operations (primary) Own the recurring payout cycle for onboarded Traffic Source Partners: collect and validate performance data, prepare payout calculations against agreed commercial terms (revenue share, CPA, fixed fee, bonuses), and submit them for approval. Work with Finance, Legal, and Partnerships to make sure each partner's invoicing, tax, and banking documentation is complete and current before payment. Investigate and resolve payout discrepancies — missing conversions, mismatched reporting periods, currency and FX questions, adjustments and clawbacks — and communicate the outcome clearly to the partner. Maintain accurate partner records: contacts, contract terms, payout schedules, tracking setup, and account status in CRM (Salesforce) and internal trackers. Produce recurring reporting: weekly partner status, monthly payout reconciliation, and inputs for quarterly business reviews. Customer success support Support the HQ and APAC CSM team on standard customer success duties across the partner portfolio — meeting preparation, follow-ups, action-item tracking, and documentation. Help onboard new Traffic Source Partners: account setup, documentation, tracking-link setup, first campaign, and first payout. Act as first-line responder for partner questions, escalating technical issues to Engineering and commercial questions to the account owner. Monitor partner performance dashboards and proactively flag anomalies — traffic drops, conversion drops, stalled integrations, unpaid balances — before they become escalations. Act as the voice of the partner internally, liaising with Product, Engineering, Design, BD, and Support so requests are delivered accurately and on time. Ways of working Coordinate across time zones with HQ, APAC Partnerships, and regional teams. Keep process documentation, decision logs, and onboarding notes current in Confluence; track work in Jira. Spot the repetitive parts of the payout and reporting process and propose ways to simplify or automate them.

## REQUIREMENTS

1–4 years of experience in customer success, account management, partner or affiliate operations, ad operations, finance operations, or a comparable client-facing or operational role. Fresh graduates with the right attitude are welcome. Fluent in English; you will work in English daily with HQ and APAC colleagues and partners. Strong numeracy and confident spreadsheet skills (Google Sheets / Excel: lookups, pivot tables, reconciliation). Exceptional attention to detail. This role touches money movement; accuracy matters more than speed. Highly organised and self-directed — able to run a recurring process on a calendar without being chased. Clear written communicator, able to explain a payout calculation or a tracking issue in plain language to a partner or a teammate. Comfortable working across APAC and HQ time zones and in a fast-paced environment where priorities shift. Based in, or willing to relocate to, Vladivostok for an onsite role.

## NICE TO HAVE

Exposure to affiliate marketing, performance marketing, ad networks, or creator and influencer programmes. Familiarity with CRM tooling (Salesforce), Jira and Confluence, or BI dashboards. Basic understanding of invoicing, VAT or withholding tax, and cross-border payment flows. Interest in the gaming industry, payments and fintech, or B2B SaaS. Additional languages relevant to APAC coverage (Korean, Chinese, Japanese). Any prior experience in coordination, support, operations, or student project lead roles.

## BENEFITS

We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.

The duties and responsibilities of this position may evolve over time to support the organization's goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy. For any inquiries related to data privacy, please contact: careers@xsolla.com Explore more opportunities at: https://xsolla.com/careers

## About Xsolla

## Company Overview
- **One-liner**: Xsolla is a global commerce and financial technology company that provides a comprehensive suite of tools and services for video game developers and publishers, including payments, distribution, marketing, and monetization solutions.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: Sherman Oaks (Los Angeles), California, United States
- **Founded**: 2005
- **Founders**: Aleksandr Agapitov (Founder & CEO)

## Core Business
- **Industries**: Video game commerce, financial technology, payment processing, distribution, and capital markets for interactive entertainment.
- **Target Customers**: B2B – game developers and publishers of all sizes, from indie studios to AAA enterprises.
- **Mission**: "We bring opportunities together for the video game industry" – helping creators fund, launch, distribute, and monetize games globally.

## Products & Services
- **Xsolla Payment Solutions**: Global payment orchestration supporting 1000+ payment methods, 130+ currencies, and 200+ geographies. Operates as the merchant of record.
- **Xsolla Web Shop**: White-label direct-to-consumer storefronts that allow developers to sell games and in-game items with higher margins.
- **Xsolla Launcher & Distribution**: Cross-platform game distribution tools and launcher solutions for PC and mobile.
- **Xsolla Partnership Network**: Marketing and audience acquisition services.
- **Xsolla Capital Markets Group (CMG)**: Institutional capital platform providing debt, credit, and special situations financing for game studios, supported by proprietary market intelligence and an LP/investor network.
- **Xsolla Storefront** (in development): White-label Android game store designed for large-file distribution, download management, and multi-tenant theming.
- **Xsolla Anti-Fraud & Compliance**: Risk management and compliance tools tailored to digital gaming transactions.

## Market Standing
- **Valuation**: Not publicly available.
- **Annual Revenue**: ~$100 million (source: LinkedIn data).
- **Total Funding**: Not disclosed (private, bootstrapped/growth equity?).
- **Notable Partners & Clients**: Valve, Twitch, Epic Games, PUBG Corporation, and thousands of other game developers (1,500+ mentioned on careers page).
- **Growth Signals**:
  - 1,079 full-time employees (as of 2025; up ~22% YoY based on earlier LinkedIn data).
  - 16 global offices across Los Angeles, London, Berlin, Dubai, Kuala Lumpur, Tokyo, Beijing, and more.
  - 3,000+ direct-to-consumer web shops launched.
  - 258,343,632 Pay Station visits in 2024.
  - 180.5 million average daily developer API calls.
  - 99.98% platform uptime over the past 12 months.
  - Active expansion of Capital Markets Group with hires in New York, Middle East, and Singapore.

## Competitive Advantages
- **Exclusive video game focus** – All products and services are built specifically for the games industry, unlike generic payment processors.
- **Global merchant of record** – Handles tax, compliance, and fraud in 200+ territories, reducing friction for developers.
- **Relationships with major platforms** – Deep integrations with Steam, Twitch, Epic Games Store, etc.
- **Scale and reliability** – Proven ability to handle hundreds of millions of transactions annually with near-perfect uptime.
- **Capital and investment arm** – Unique ability to provide financing to studios, creating stickiness and aligning incentives.

## Strategic Focus
- Scaling the **Capital Markets Group** as an independent institutional platform serving the interactive entertainment ecosystem (debt, special situations, principal investments).
- Building a **white-label Android game store** to capture mobile distribution and compete with traditional app stores.
- Deepening **AI integration** across QA, testing, and hiring processes (Director of QA role explicitly mentions AI-assisted testing; AI used in recruitment).
- Expanding presence in high-growth markets: **Japan** (CMO/VP Marketing role), Middle East, and Southeast Asia.

## Why Work Here
- **Culture**: "We build from the inside out" – competitive salary, flexible time off, hybrid/remote options, health insurance, retirement programs, family leave, generous in-office amenities, disability and life insurance.
- **Work Model**: Hybrid and remote available across global offices.
- **Engineering Culture**: High ownership, modern stack (Android/Kotlin, large-file distribution, multi-tenant theming, CI/CD, cloud infrastructure). Engineers work on greenfield projects like the white-label game store.
- **Growth Opportunities**: New hires in the Capital Markets group have "executive sponsorship, meaningful ownership, and the mandate to build a durable franchise." Rapidly scaling company with expanding teams.
- **Global, diverse team**: Employees from 52+ countries; offices in 12 countries.

## Sources
1. [Xsolla Careers](https://xsolla.com/careers)
2. [LinkedIn – Xsolla Company Profile](https://linkedin.com/company/xsolla)
3. [Xsolla About Us](https://xsolla.com/about-us)
4. [Xsolla Culture & Values](https://xsolla.com/our-culture-and-values)
5. [Xsolla Jobs on Lever](https://jobs.lever.co/xsolla)

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