--- title: 'Customer Success Manager at Passage Health' canonical: 'https://feeny.ai/job/customer-success-manager-passage-health-new-york-aj284cvme03m' type: 'job' last_seen: '2026-10-16' --- # Customer Success Manager at Passage Health - **Company:** Passage Health - **Location:** New York, NY - **Work type:** hybrid - **Posted:** 2026-05-12 - **Last confirmed live:** 2026-10-16 - **Apply:** https://job-boards.greenhouse.io/applytopassagehealth/jobs/5993474004 ## Job description Customer Success Manager Location: NYC hybrid Compensation: $90k-$120K + equity ## About Passage Health Passage Health is a fast-growing Series A startup on a mission to improve the quality and accessibility of autism care through technology. The diagnosis rate for autism has surged over the past decade to 1 in 31 children. Yet families still face waitlists of up to a year for care, as providers struggle to meet demand with outdated systems and manual workflows. We’re building the platform that powers autism care providers’ entire business—from clinical documentation to operations to billing—modernizing how care is delivered and scaling access across a $460B market. Over the past year, Passage has grown more than 3x year over year, driven by strong customer demand and expanding partnerships across the autism care ecosystem. As we continue to scale, we’re focused on building durable foundations across the company, including the systems, processes, and decision-making needed to support long-term growth. ## About the role As a Customer Success Manager (CSM), you will play a pivotal role in shaping the future of our customer team. This is an exciting opportunity to join a fast-growing start-up and directly contribute to our clients' success. You’ll collaborate with cross-functional teams to ensure successful implementations, build trusted partnerships, and help guide product improvements through client feedback. Sponsorship is not available for this role. ## What you will be doing - Client Onboardings: Own the end-to-end client onboarding process for a portfolio of customers, ensuring timely and seamless transitions, and proactively guiding clients through challenges - Client Success: Build and maintain strong relationships with many different client stakeholders, acting as their trusted advisor and point of contact. Monitor engagement, drive adoption, and proactively solve issues to ensure long-term success. - Client Support: Lean in and collaborate with our Support team to provide high quality support to your top tier clients helping with questions or basic technical support. - Product Feedback and Improvements: Gather valuable insights and feedback from clients to help shape product enhancements, acting as the customer’s voice within our team. - Cross-Functional Collaboration: Partner with Sales, Product, and Support teams to deliver a seamless and delightful client experience. ## What you will bring - Experience: 3-5 years in Customer Success, Onboarding, Implementation, or a similar client-facing role, ideally in SaaS or healthcare technology. - Customer-Centric Mindset: Strong passion for helping clients succeed, backed by a history of fostering long-term relationships and solving client problems. - Ownership & Initiative: Embraces ownership mindset with ability to take initiative in a fast-paced start-up setting with exceptional attention to detail. Proactive and resourceful in identifying and addressing challenges. - Project Management: Exceptional organizational skills and ability to manage multiple projects and priorities in a fast-paced environment. - Excellent Communication: Outstanding written and verbal communication skills, with an ability to convey complex ideas clearly and effectively. - Personal connection to autism or autism care is a plus! Why this role might be a great fit for you? - Opportunity to make a tremendous impact on an early-stage start up and team - Chance to use your skills to help children with autism - Preference for working in a fast-paced environment that offers new challenges and opportunities for growth - Competitive salary and equity compensation - Healthcare, dental, and vision benefits Passage Health is an equal opportunity employer and encourages all applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. ## About Passage Health ## Company Overview - **One-liner**: Passage Health provides an all-in-one clinical and practice management platform designed specifically for Applied Behavior Analysis (ABA) therapy and autism care providers. - **Entity Type**: Private (Series A) - **Headquarters**: New York City, New York, United States - **Founded**: 2022 - **Founders**: Bill White (CEO) and Gabriel Khaselev (CTO) ## Core Business - **Primary industry**: Healthcare IT – Electronic Medical Records (EMR) and practice management for autism therapy - **Target customers**: B2B – ABA therapy providers including large national agencies, local practices, multi-disciplinary clinics, schools, and new start-up practices - **Mission or purpose**: To improve the quality and accessibility of care available to autistic individuals through modern, intuitive software solutions ## Products & Services - **Passage Platform (Practice Management)**: A cloud-based EMR and practice management system covering scheduling, session matching, availability tracking, team timesheets, and client intake. - **Passage Platform (Clinical Care)**: Tools for customized session notes, flexible programming, extensive target types, supervision tools, automated graphing and insights, data collection via web and mobile app, and real-time data syncing. - **Passage Platform (Billing & Revenue Cycle)**: Integrated claim submission, seamless payment tracking, comprehensive fee schedules, authorization tracking, automated coding rules, and nationwide payer search. - **Passage Mobile App**: A modern mobile app for intuitive data collection, offline capabilities, custom ABC data, and signature collection on mobile. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: Total funding raised – $10.2M (Seed $2.2M in 2023, Series A $8M in 2025) - **Notable Investors/Partners**: Institutional investors not publicly named; the company has partnered with 100+ practices to build the platform. - **Growth Signals**: Headcount grew to ~43 employees as of April 2026 (up from 34 earlier); monthly LinkedIn follower growth of +5.2%; active job postings for Account Executive, Customer Success Manager, and Founding Recruiter. ## Competitive Advantages - **Niche focus**: Built exclusively for the autism care market, addressing the specific needs of ABA providers with features like automated graphing, supervision tools, and payer search. - **Simplicity and speed**: Designed to be learned in minutes, not months, with a flexible, intuitive interface that reduces onboarding friction. - **Partnership model**: Developed in close collaboration with 100+ practices, ensuring the product meets real-world clinical and operational workflows. - **Modern tech stack**: Built with TypeScript, React Native, Python, PostgreSQL, and deployed on Terraform – enabling rapid iteration and reliability. ## Strategic Focus - Continue to revolutionize the autism care market by replacing antiquated technology that currently causes wait times of up to one year for therapy. - Expand platform capabilities to serve larger national agencies and multi-disciplinary practices. - Grow the team across engineering, sales, and customer success to support increasing demand. ## Why Work Here - **Mission-driven**: Join a fast-growing startup tackling a critical healthcare access problem – 1 in 36 children are diagnosed with autism, and many face long delays for therapy. - **Work environment**: Hybrid/remote options available; NYC office with on-site workspace; flexible remote policy for some roles. - **Culture**: Described as a technology-focused team that values partnership with customers; emphasis on productivity, quality, and simplicity. - **Engineering culture**: Modern tech stack (TypeScript, React Native, Python, PostgreSQL); opportunities to shape the product from the ground up as a senior engineer. - **Growth**: 12.8% monthly employee growth; Series A funding provides runway for expansion. ## Sources 1. [passagehealth.com](https://www.passagehealth.com/) 2. [greenhouse.io](http://job-boards.greenhouse.io/applytopassagehealth) 3. [linkedin.com](https://www.linkedin.com/company/passage-health) 4. [builtin.com](https://builtin.com/company/passage-health) 5. [tracxn.com](https://tracxn.com/d/companies/passagehealth/__N1LricHWkrtDg8-2Peb5PLPzmSN6U0LrJIeshrpFb-s) ## Other roles at Passage Health - [VP of Sales](https://feeny.ai/job/vp-of-sales-passage-health-new-york-0x8fgs15mhrf) — New York, NY - [Community Marketer](https://feeny.ai/job/community-marketer-passage-health-new-york-a91cb32mpwd9) — New York, NY - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-payoneer-united-states-e4yyqv9y56pn) — United States - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-corridor-san-francisco-x88ycp2cbj4w) — San Francisco, CA - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-mongodb-tokyo-nqxnf8q2c6jg) — Tokyo, Japan - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-hubstaff-united-states-qyejjs0fc8jv) — United States - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-samsara-united-states-qqcez5kjbgsp) — United States - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-cybersheath-united-states-v9kxydrd2fjs) — United States - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-ataccama-prague-d5g0r7rhhs9z) — Prague, Czech Republic - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-1mind-united-states-et2vj3ydc9yy) — United States