---
title: 'Customer Success Manager at Pearl Health'
canonical: 'https://feeny.ai/job/customer-success-manager-pearl-health-seattle-los-angeles-san-francisco-672k08hvenjw'
type: 'job'
last_seen: '2026-10-29'
---

# Customer Success Manager at Pearl Health

- **Company:** Pearl Health
- **Location:** Seattle Los Angeles San Francisco, OR
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-27
- **Last confirmed live:** 2026-10-29
- **Apply:** https://jobs.ashbyhq.com/pearlhealth/4766bfe2-a1bd-496b-b19e-3aa6fc5fd57c

## Job description

## Who We Are

Pearl Health is dedicated to empowering primary care providers, health systems, and physician-led networks to succeed in the shift to value-based care. Our platform delivers the technology, financial tools, and expert services that enable practices to provide more proactive, effective care to their Medicare patients, ultimately lowering costs and improving health outcomes. Founded in 2020, we are backed by premier investors including Andreessen Horowitz, Viking Global Investors, and AlleyCorp. We partner with thousands of providers across 44 states to build a more sustainable future for American healthcare. The Opportunity You will own the post-sale success and satisfaction of approximately 10 medium and enterprise sized accounts. You will serve as the lead on these accounts, supporting all aspects of customer health from implementation to renewal. Your work will ensure customers are fluent in value-based care programs, adept with our technology, and positioned for long-term performance. You will drive customer success by diagnosing operational inefficiencies within provider groups and facilitating high-level process transformation. This includes leading executive-level business reviews and interpreting complex performance data to influence client decision-making and policy development. You will deploy trainings, biweekly touchpoints with platform operators and program managers, and monthly to quarterly performance deep dives with senior stakeholders.

## What You’ll Own

Account Management & Strategic Consulting

- Manage a portfolio of 10 medium and large accounts by designing strategic implementation frameworks and advising leadership on best practices for product integration. You will serve as the primary strategic consultant, exercising independent judgment to tailor Pearl’s solution to each client’s unique business operations and long-term organizational goals.
- Lead customer engagements, including monthly and quarterly business reviews and workshops, to establish clear objectives and demonstrate Pearl’s value.
- Partner with our CS Operations and Growth teams to secure contract renewals and drive account expansion.

Clinical Workflow & Value-Based Care Transformation

- Consult with provider leadership to re-engineer clinical and administrative workflows, ensuring technology adoption is aligned with significant practice transformation and value-based care objectives.
- Analyze performance data to identify cost drivers and collaborate with provider partners to develop optimal strategies for referrals and care management.

Cross-Functional Collaboration

- Collaborate with internal Practice Transformation, Data Science, and ACO Operations teams to deliver insights that optimize provider performance and success.
- Develop compelling, data-backed narratives to effectively communicate business updates and establish Pearl’s value.

## Who You Are

You are a natural relationship-builder and strategic thinker, skilled at helping customers navigate complexity and achieve their goals in an ambiguous, changing ACO landscape. Your experience working with providers in a value-based care setting has prepared you to guide customers through significant operational transformations with empathy and data-driven expertise. You are excited to roll up your sleeves to parse through nuanced customer questions, and you thrive in fluid startup environments rather than highly structured or predictable settings with unchanging processes. Must-haves:

- A Bachelor’s degree or equivalent professional experience.
- 4+ years of experience in a provider-facing role such as Customer Success or Enterprise Relationship Management.
- Experience in value based care
- Demonstrated experience preparing and delivering presentations to clinical staff and executive leadership.
- A proven ability to build strong relationships, proactively resolve issues, and create an exceptional customer experience.
- Willingness to travel up to 25% for critical in-person customer meetings.
- This is a remote role but must be based in the Pacific Time Zone (PST / Pacific Standard Time) to support our West Coast client portfolio.

Nice-to-haves:

- Direct experience working with and supporting primary care providers.
- Proficiency in using CRM analytics (especially HubSpot) and internal dashboards to measure outcomes and allocate resources.
- A track record of successfully achieving account expansion or renewal targets.
- A deep understanding of the provider landscape, including relevant technology vendors and evolving priorities.

## Our Values

🤝 Collaborate to Innovate We believe the best solutions arise from intelligent teamwork. We trust the expertise of our teammates and pursue opportunities to learn and grow from each other. By embracing diverse perspectives and encouraging authenticity, we create and evangelize groundbreaking health solutions. 🗣️ Trust Through Transparency We prioritize transparency in all our interactions, ensuring that employees, patients, clinicians, and partners have access to the information they need to make informed decisions. Integrity is at the core of how we operate. ❤️ Serious Impact, Big Heart We go above and beyond with our efforts to empower proactive, patient-centered care and we celebrate every step forward. Humor and positivity fuel our creativity, strengthen relationships, and remind us to acknowledge the journey as much as the destination.

## What We Offer

- Base Salary Range: $85,000-$115,000 per year
- Additional Compensation: Eligible for a discretionary performance bonus and equity options
- Benefits: Competitive benefits package. Details at [pearlhealth.com/careers](http://pearlhealth.com/careers)

Final compensation will be determined by a candidate's relevant skills, experience, labor market conditions, and location. We are an Equal Opportunity Employer on a mission to improve lives. Our strength comes from the diverse backgrounds, experiences, and perspectives of our team. We welcome all candidates and are committed to a fair, inclusive hiring process free from discrimination.

Agency Submissions We are not currently working with contingency search firms. If a resume is submitted to any Pearl Health employee by a third party without a valid written and signed search agreement, it will become the property of Pearl Health and no fee will be paid, irrespective of whether the candidate is hired.

## About Pearl Health

## Company Overview
- **One-liner**: Pearl Health provides technology, analytics, and operational enablement to help primary care providers and health systems succeed in value-based care contracts (Traditional Medicare and Medicare Advantage).
- **Entity Type**: Private (Series B)
- **Headquarters**: New York, NY, USA
- **Founded**: 2020
- **Founders**: Michael Kopko (CEO & Co-Founder) and Jeffrey De Flavio (Executive Chairman & Co-Founder)

## Core Business
- **Primary industry/industries**: Healthcare technology, value-based care infrastructure
- **Target customers**: Primary care practices, physician networks, and health systems (B2B; Enterprise / SMB)
- **Mission or purpose statement**: “Help providers deliver proactive, high-quality care—and get rewarded for keeping patients healthy.”

## Products & Services
- **[Pearl Platform](https://www.pearlhealth.com/)**: The operating system for value-based care – includes data aggregation (claims, ADT, EHR), AI-powered patient prioritization, next-steps guidance, workflow automation, and financial strategy modeling. SaaS.
- **[Medicare Program Strategy](https://www.pearlhealth.com/)**: Portfolio of Medicare program options (Traditional Medicare, Medicare Advantage) to maximize revenue and reduce downside exposure – bundled with Pearl’s analytics and enablement services. Service + software.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (conflicting reports may exist, but no public valuation found)
- **Key Metric**: Total Funding – USD 115,000,000 (as of Series B in January 2023)  
  Annual Revenue – USD 7,500,000 (LinkedIn estimate, 2024)
- **Notable Investors/Partners**: Andreessen Horowitz (led Series B and Series A), Viking Global Investors (co-led Series B), AlleyCorp, SV Angel. Debt financing of $20M also raised.
- **Growth Signals**: 5,000+ providers and 275,000+ beneficiaries across 44+ states; 137 employees (+22.8% YoY); 2× growth in lives covered year-over-year; active job postings grew 150% yearly.

## Competitive Advantages
- **AI-powered clinical intelligence**: Synthesizes claims, ADT, and EHR data to surface actionable next steps, reducing administrative burden.
- **EHR integration**: Connects with existing electronic health records without disrupting workflows.
- **Transparent financial models**: Designed to align incentives so providers share in savings while mitigating downside risk.
- **Proven results**: 1–3% medical loss ratio improvement, $3.4B healthcare premiums managed.

## Strategic Focus
- Scale value-based care performance across diverse provider types and health systems.
- Expand from Traditional Medicare into Medicare Advantage with payer-aligned workflows.
- Deepen predictive technology and AI automation to reduce on-call effort and improve care team efficiency.

## Why Work Here
- **Culture**: Values based on “Trust Through Transparency,” “Collaborate to Innovate,” and “Serious Impact, Big Heart.” Emphasis on integrity, collaboration, and meaningful impact on healthcare.
- **Work location**: Flexible remote environment with physical hubs in New York City, Boston, and Seattle. Work-from-home supported with a $200/quarter home office reimbursement.
- **Benefits**: Comprehensive health coverage (Blue Cross Blue Shield PPO fully funded for base plan), dental, vision, FSA, commuter, disability, life insurance, mental health support, 401K match (100% up to 4.5%), 16 weeks for birthing/primary caregivers and 12 weeks for partners, flexible PTO (minimum two weeks) plus 15 paid holidays, and $500/year professional development reimbursement.
- **Engineering culture**: Builders move fast and take ownership; example: Analytics team built an AI on-call partner using Claude Projects, showing a culture of innovation and autonomy.

## Sources
1. [Pearl Health Homepage](https://www.pearlhealth.com/)
2. [Pearl Health About Page](https://www.pearlhealth.com/about)
3. [Pearl Health Careers Page](https://www.pearlhealth.com/careers)
4. [Pearl Health Team Page](https://www.pearlhealth.com/our-team)
5. [LinkedIn Company Page - Pearl Health](https://www.linkedin.com/company/pearl-health)

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