---
title: 'Customer Success Manager at Pindrop'
canonical: 'https://feeny.ai/job/customer-success-manager-pindrop-united-states-0v69jj95g4fr'
type: 'job'
last_seen: '2026-10-16'
---

# Customer Success Manager at Pindrop

- **Company:** Pindrop
- **Location:** United States
- **Compensation:** $110k–$135k
- **Work type:** remote
- **Posted:** 2026-10-10
- **Last confirmed live:** 2026-10-16
- **Apply:** https://job-boards.greenhouse.io/pindropsecurity/jobs/8261109

## Job description

## Who We Are

Pindrop is a cybersecurity company delivering continuous identity verification across voice, video, and digital interactions. Powered by the Pindrop Intelligence Network, our unified trust platform helps enterprises answer three critical questions:

Is this identity synthetic? Detect AI-generated and manipulated voice and video. Is this identity risky? Identify fraud, suspicious behavior, and other risk signals. Is this identity known? Authenticate identities using voice, device, behavioral, and other signals.

Pindrop brings this intelligence together across purpose-built trust engines to help organizations make informed decisions in real time — protecting customers, workforce interactions, and emerging AI-driven interactions.

Pindrop protects billions of high-risk interactions for enterprises, including leading financial institutions, insurers, and healthcare organizations. Its technology is informed by more than 8 billion real-world interactions annually and protected by 300+ patents.

Recognized by TIME as one of the 10 Most Influential Software Companies of 2026 and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.

The opportunity

As a CSM at Pindrop, you are a trusted point of contact for your customers. You own product adoption, account health, and renewal coordination for a portfolio of commercial and mid-market accounts, while building the relationships and judgment that set you up to grow into more complex enterprise work. This is a remote-based role located within the United States.

managing renewal timelines

- Strong communicator with the ability to present clearly across levels of the customer organization
- Experience with Gainsight or a similar customer success platform, Salesforce, and Google Workspace
- Understanding of call center, CCaaS, or contact center infrastructure is preferred
- Experience in fraud, authentication, security, or adjacent technology environments is a plus
- Willing to travel up to 25% is required

## What you'll do

- Manage a defined portfolio of commercial and mid-market accounts, proactively reviewing account history and aligning outreach to customer goals and lifecycle stage.
- Build rapport with day-to-day customer contacts and work toward becoming a trusted advisor for product and value conversations. Serve as the primary point of contact for your customers for the life of the relationship.
- Build and maintain success plans tied to customer-stated goals, with input from the account team. Lead adoption check-ins and identify where customers are underutilizing key product features.
- Communicate value delivered in terms customers can connect to their business outcomes. Quantify value realized vs. expected and align on results with customers.
- Own renewal coordination for assigned accounts with sales partner end-to-end, following team playbooks and escalating commercial decisions when needed. Maintain accurate renewal forecasts in Gainsight and flag at-risk accounts proactively.
- Manage day-to-day customer concerns and lower-complexity escalations with growing independence. Develop action plans for at-risk accounts and coordinate with Support or Product to resolve root causes.
- Partner with Account Executives, Support, and Product on customer initiatives. Translate customer feedback into clear summaries for internal teams and participate in cross-functional account discussions.
- Maintain and update account plans using provided templates, tracking progress against customer goals using Gainsight health scores.
- Assist customers with operationalizing new product features and quantify customer benefits. Educate customers on fraud and authentication best practices.
- Serve as conduit between customer and product team: communicate new features, support the enhancement request process, facilitate beta engagements, coordinate case studies and customer references, and compile product feedback.
- Determine the optimal cadence of customer engagement to resolve open items, discuss performance, and drive product and feature adoption.
- Execute annual satisfaction surveys and report results internally and to customers. Manage contractual commitments and track subscription license usage on a monthly basis.
- Leverage Gainsight, analytics, and reporting tools to manage customer health and engagement. Apply good judgment to system-generated signals rather than accepting them at face value.

What success looks like

- Customers know you and trust you as their go-to person at Pindrop.
- Adoption is on track, renewal risks are flagged early, and your accounts are well-documented in Gainsight.
- You are building multi-stakeholder relationships without needing manager backup.
- Your portfolio shows consistent health, engagement, and progress against customer goals.
- Internal teams receive clear, useful customer feedback from you on a regular basis.

What makes this a CSM role

- You manage a defined portfolio with growing independence, not yet the most complex or highest-ARR accounts.
- You are building the relationship depth, renewal ownership, and cross-functional habits that prepare you for Senior CSM.
- You execute against established playbooks while developing the judgment to know when to escalate and when to own it.

## Who you are

- You are an excellent communicator and presenter for all levels of management
- You understand the value of strong relationships and cultivate them both internally and externally
- You are resilient in the face of challenges, change, and ambiguity
- You are optimistic and believe that you can make a problem into a solution
- You have a passion for improving the customer experience in the voice channel
- You have the ability to analyze data to find and understand trends and ultimately offer suggestions for improved performance
- You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
- You take accountability, do the things you say you'll do, under-promise and over-deliver
- You are nimble and adaptable when priorities change and continue to see the "forest through the trees"

Your skill-set:

- 3-5+ years of relevant experience, with at least 2 years in a Customer Success or account management role in a SaaS or technology environment
- Experience managing a portfolio of commercial or mid-market accounts and building trusted relationships with customer contacts
- Ability to build and maintain success plans tied to customer goals and communicate value in business terms
- Solid understanding of the renewal process and experience flagging risk

Please note that the base pay range is a general guideline only. Pindrop considers factors such as (but not limited to) scope and responsibilities of the position, a candidate's work experience, education/training, and key skills, as well as market and business considerations, when extending an offer. This position is eligible for additional compensation in the form of commission payments.

US Base Pay Range $110,000—$135,000 USD

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

AI - A Transformative Force

At Pindrop, we view artificial intelligence as a transformative force that, when harnessed responsibly, can unlock unprecedented value for our customers, partners and society and enable and empower us to continue to deliver cutting-edge technology to combat fraud and unblur the lines between what it means to be human versus machine.

Pindrop may use AI tools to help prioritize job applications for human review. The AI tool may analyze your work experience and skills to assess fit for the role, but does not consider your name or contact details. Applications with the strongest match to job requirements are prioritized for human review; not all applications may be individually reviewed.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

## About Pindrop

## Company Overview
- **One-liner**: Pindrop provides a continuous identity verification platform that detects deepfakes and AI fraud across voice, video, and digital communications in real time.
- **Entity Type**: Private (Series D or later; total funding $408.4M across 10 rounds)
- **Headquarters**: Atlanta, Georgia, United States
- **Founded**: 2011
- **Founders**: Dr. Vijay A. Balasubramaniyan (CEO), Dr. Paul Judge, Dr. Mustaque Ahamad

## Core Business
- **Primary industry**: Cybersecurity (deepfake detection, voice biometrics, fraud prevention)
- **Target customers**: B2B, primarily Fortune 500 enterprises in banking, insurance, healthcare, and retail
- **Mission**: “To restore trust in every real-time digital communication.”

## Products & Services
- **Pindrop Pulse® for Meetings**: Deepfake detection for virtual meetings (Zoom, Webex, Microsoft Teams) – flags synthetic participants within 2 seconds of speech.
- **Pindrop Pulse® for Calls**: AI fraud detection for contact centers, scoring every call for risk in real time.
- **Pindrop® Passport**: Passive voice, device, and behavior authentication for callers – frictionless customer experience.
- **Pindrop® Protect**: Real-time fraud risk scoring for every inbound call.

All products are SaaS/platform integrations with major CCaaS and meeting platforms.

## Market Standing
- **Valuation**: Not publicly available (private company)
- **Key Metric**: Annual revenue of $65.0M (LinkedIn estimate); total funding $408.4M
- **Notable Investors/Partners**: Google Capital (led global expansion), Cisco, Zoom, Google, Verizon, Amazon Web Services
- **Growth Signals**: 260 employees (+15.3% YoY); operates in 7 countries (US, UK, Canada, Ukraine, Poland, Australia); over 300 patents; 8.2 billion voice and video interactions protected; AI attacks rose 1210% in 2025, driving demand.

## Competitive Advantages
- **Proprietary Phoneprinting® technology** – acoustic device fingerprinting for fraud detection.
- **99% accuracy** in detecting synthetic voices, proven across billions of calls.
- **Only platform** solving AI identity fraud across both contact centers and virtual meetings.
- Over 300 patents in audio analysis, biometrics, and deepfake detection.
- 10+ years of deployment in security-critical environments (Fortune 500).

## Strategic Focus
- **Current priorities**: Expanding deepfake defense into video meetings and hiring processes; scaling global presence; continuing R&D in AI-generated threat detection.
- **Direction**: Become the standard for continuous identity verification across all real-time communication channels.

## Why Work Here
- **Culture**: Remote-first, with values of audacious innovation, evangelical customer focus, execution excellence, winning as a company, and making a difference.
- **Work policy**: Fully remote (US-Remote roles), with a home office allowance.
- **Benefits**: Unlimited paid time off, competitive compensation, personal development budget, home office allowance.
- **Engineering culture**: Emphasis on tackling emerging threats, working with cutting-edge AI/audio tech, and a collaborative, mission-driven team. Open roles include Senior Software Engineer, Security Engineer, Research Scientist, Director of Engineering, and more.
- **Notable**: “We hire good people for rewarding work” – strong focus on trust and autonomy.

## Sources
1. [pindrop.com](https://www.pindrop.com/company/)
2. [pindrop.com/careers](https://www.pindrop.com/company/careers/)
3. [linkedin.com](https://www.linkedin.com/company/pindrop)
4. [crunchbase.com](https://www.crunchbase.com/organization/pindrop-security)

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