--- title: 'Customer Success Manager at Planet' canonical: 'https://feeny.ai/job/customer-success-manager-planet-apac-pa93n0gpvtc9' type: 'job' last_seen: '2026-09-14' --- # Customer Success Manager at Planet - **Company:** Planet - **Location:** APAC - **Work type:** remote - **Posted:** 2026-07-22 - **Last confirmed live:** 2026-09-14 - **Apply:** https://job-boards.greenhouse.io/planetlabs/jobs/8052729 ## Job description Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one. Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles. As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains. We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world. Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands. About the Role: The Customer Success team at Planet is seeking a Customer Success Manager (CSM) on the Global Tech Touch team to handle global small-customer business and partner relationships especially in Japan or the Asia-Pacific region. The mission will be to retain and expand customers efficiently through Planet’s low-touch model. The ideal candidate is a self-starter, creative thinker, and a great communicator. Maintaining a human-centered approach will help drive value realization and return on the client’s investment. The CSM will grow and utilize their expertise and good working knowledge of remote sensing, GIS and geospatial imagery products to be our customer’s go-to Planet ambassador. This is a full-time, remote position based in the Asia-Pacific region. If located near an office, you are expected to work from that office 3 days per week. Impact You’ll Own: - Ensure that customers are in a position to adopt and see the value of our products - Provide a low-touch onboarding and training experience - Deliver necessary support to ensure successful delivery of our services and produce timely solutions according to Planet’s low-touch model - Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed - Work closely with Finance, Product, Sales and other teams across the company - Set the right expectations for clients and partners and redirect them to the appropriate resources - Initiate negotiations and execute timely contract renewals and expansions - Identify opportunities for upselling or expanding the use of the product or services What You Bring: - 4+ years of relevant work experience - Bachelor’s Degree in relevant field - Good working knowledge of geospatial technologies, GIS or Remote Sensing including how to manipulate geometries, convert file types, and perform other basic operations within a GIS environment (QGIS, ESRI, etc) - Experience working with GIS applications (QGIS, ESRI, GEE etc.) - Experience working with customers in the Asia-Pacific region - Excellent verbal and written communication skills in English, the language of the company - Ability to successfully communicate and coordinate with international customers & sales team - Creative problem solving skills and proactive work style - Ability to multitask and prioritize job requirements - Aptitude to adapt to change What Makes You Stand Out: - Working proficiency in Japanese to effectively manage communication with local partners and customers in Japan - Working knowledge of Salesforce (SFDC) and how to apply its use across the customer lifecycle contract renewal - Sales negotiation skills Application Deadline: October 14, 2026 at 11:59p PT Benefits While Working at Planet: These offerings are dependent on employment type and geographical location, based upon applicable law or company policy. - Paid time off including vacation, holidays and company-wide days off - Employee Wellness Program - Home Office Reimbursement - Monthly Phone and Internet Reimbursement - Tuition Reimbursement and access to LinkedIn Learning - Equity - Volunteering Paid Time Off This role is eligible for commission. ## #LI-REMOTE San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Why we care so much about Belonging. We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging—dreaming big as we approach our ongoing work.  If this job intrigues you, but you’re thinking you might not have all the qualifications, please... do apply!  At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description.  We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts.  We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride. EEO statement: Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. [Know Your Rights.](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) Accommodations: Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to accommodations@planet.com or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you. Privacy Policy: By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the [Planet Data Privacy Notice for California Staff Members and Applicants](https://www.planet.com/privacy/#california), and hereby consent to the collection, processing, use, and storage of my personal information as described therein. Privacy Policy (European Applicants): By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the [Candidate Privacy Notice GDPR Planet Labs Europe](https://www.planet.com/privacy/), and hereby consent to the collection, processing, use, and storage of my personal information as described therein. AI in Our Interviewing Process: Planet is committed to providing an exceptional interview experience for all candidates. We currently use [Metaview](https://www.metaview.ai/) to better focus on candidates and less on trying to capture notes. As such, with the candidate's consent, select interviews may be recorded and include a "Planet AI Notetaker" for transcription and summarization purposes. Should an interview involve use of AI interview technologies, the candidate will receive notification and have the ability to opt out both in advance and/or real-time. Opting out will not affect one's candidacy. Candidate AI Policy: Planet embraces Artificial Intelligence (AI) tools, and we encourage its responsible use. We understand that candidates may use various resources, including AI tools, to prepare for interviews and assessments. However, during any live interview stage or when actively completing assessments for this position, the use of AI tools—e.g. Large Language Models (LLMs), deep fake technology, etc.—is strictly prohibited unless explicitly prompted by an interviewer or assessment instructions. If you are unsure about acceptable use, please contact your recruiter for clarification. If an AI tool or similar technology is desired as an accommodation, please contact accommodations@planet.com with your request for assistance. Your message will be confidential, and we will be happy to assist you. Violation of this policy may result in disqualification of your application. ## About Planet ## Company Overview - **One-liner**: Planet provides daily satellite imagery and Earth observation data to make global change visible, accessible, and actionable. - **Entity Type**: Public Benefit Corporation (Public – NYSE: PL) - **Headquarters**: San Francisco, California, USA (with additional offices in Haarlem, Netherlands; Washington D.C.; Berlin, Germany; London, UK) - **Founded**: 2009 - **Founders**: Will Marshall (CEO) and Robbie Schingler (Chief Strategy Officer) ## Core Business - **Primary industry**: Earth observation, satellite imagery, geospatial data analytics - **Target customers**: B2B, government agencies (defense, intelligence, civil), research institutions, agriculture, energy, and commercial enterprises - **Mission**: “To image all of Earth’s landmass every day, and make global change visible, accessible and actionable.” ## Products & Services - **Planet Monitoring**: Near-daily, global satellite imagery delivered via APIs and cloud platforms for continuous change detection. - **Planet Tasking**: High-resolution imagery on demand for specific areas of interest. - **Planet Hyperspectral**: Spectral data for advanced material identification and environmental monitoring. - **Planetary Variables**: Derived data products (e.g., vegetation indices, water quality) ready for analysis. - **Planet SuperRes**: AI-enhanced imagery that produces sharper, natural-looking satellite photos. - **Owl™ (Next-Generation Monitoring)**: AI-powered satellite constellation redefining Earth observation capabilities. - **Planet Insights Platform**: Web-based geospatial platform integrating data, analytics, and workflow tools. ## Market Standing - **Valuation/Market Cap**: Not publicly available from provided sources - **Key Metric**: Operates 200+ satellites in orbit, collecting over 350 million sq km of imagery daily; has built and deployed 450 satellites to date. - **Notable Investors/Partners**: Not detailed in provided sources, but the company serves “the world’s leading innovators” across governments, businesses, and research institutions. - **Growth Signals**: 85 active job openings on Greenhouse (as of search date), including roles in Customer Success, Sales, Product Management (e.g., Tanager), and Engineering; expanding global office presence (Berlin, Haarlem, London, Arlington, APAC); new product launches (Owl, Tanager hyperspectral satellite). ## Competitive Advantages - **High-frequency, global coverage**: Daily revisit of any land location – unmatched temporal resolution in the commercial satellite industry. - **Analysis-ready data**: Clean, consistent, harmonized data that reduces preprocessing overhead for customers. - **Seamless integration**: Modern APIs and cloud-native architectures enable easy embedding into customer workflows. - **AI and machine learning capabilities**: SuperRes, vessel detection, methane emission detection, and generative AI features differentiate from traditional imagery providers. ## Strategic Focus - **AI-powered Earth intelligence**: Leveraging generative AI and advanced analytics to deliver sharper, more actionable insights. - **Next-generation satellite constellations**: Developing hyperspectral (Tanager) and AI-driven monitoring (Owl) to expand data dimensionality. - **Methane detection**: Providing timely, accurate methane emission detections to support climate action. - **Expanding customer verticals**: Targeting defense, intelligence, agriculture, energy, and civil government sectors globally. ## Why Work Here - **Culture**: Values include openness, doing good, dreaming big, collaboration, and making an impact. Described as “a community dedicated to solving tough problems and being a voice for our planet.” - **Remote/Hybrid**: Many roles are remote-friendly (e.g., “United States, Remote” for Product Manager, Tanager; “India, Remote” for Customer Success). Offices in multiple global hubs. - **Benefits**: Comprehensive health plan, wellness program (including massages), flexible time off, parental leave, commuter benefits, learning and tuition reimbursement, volunteering benefits, offsites and happy hours. - **Engineering culture**: Teams of rocket scientists, software engineers, creatives, and researchers working on hard problems (satellite design, big data, AI). Emphasis on learning, teaching, and dialogue. ## Sources 1. [planet.com](https://www.planet.com/company/) – Company overview, mission, leadership, products 2. [planet.com/careers](https://www.planet.com/company/careers/) – Careers page, values, benefits 3. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/planetlabs) – Active job listings (85 openings) 4. [planet.com](https://www.planet.com/?hl=en-US) – Product highlights (Owl, SuperRes, AI) 5. [linkedin.com](https://www.linkedin.com/company/planet-labs) – LinkedIn company page (confirms HQ, industry) ## Other roles at Planet - [Werkscontroller (m/w/d) / Controller Manufacturing](https://feeny.ai/job/werkscontroller-m-w-d-controller-manufacturing-planet-germany-epy77nz7q93q) — Germany - [Senior Site Reliability Engineer](https://feeny.ai/job/senior-site-reliability-engineer-planet-berlin-07gakmccsbeb) — Berlin, Germany / Haarlem, Netherlands / Ljubljana, Slovenia - [Director of Sales, Europe](https://feeny.ai/job/director-of-sales-europe-planet-london-k9x8230s275c) — London, United Kingdom - [Senior Product Marketing Manager, Constellation Services](https://feeny.ai/job/senior-product-marketing-manager-constellation-services-planet-arlington-ytjkvghsg17g) — Arlington, VA - [Working Student, Professional Services](https://feeny.ai/job/working-student-professional-services-planet-berlin-tag0kh9wt3xb) — Berlin, Germany - [Solutions Architect I, Professional Services](https://feeny.ai/job/solutions-architect-i-professional-services-planet-berlin-pq78388hha04) — Berlin, Germany - [Director, Pre-Sales Global D&I](https://feeny.ai/job/director-pre-sales-global-d-i-planet-germany-tpnfy03gmrmc) — Germany - [Director, Pre-Sales Global D&I](https://feeny.ai/job/director-pre-sales-global-d-i-planet-united-kingdom-9znevgk0d4jf) — United Kingdom - [PreSales Engineer, Civil Government and Commercial](https://feeny.ai/job/presales-engineer-civil-government-and-commercial-planet-berlin-t69fwgq1zc8v) — Berlin, Germany - [Senior Service Delivery Manager](https://feeny.ai/job/senior-service-delivery-manager-planet-san-francisco-wa05fqb1qfpj) — San Francisco, CA