---
title: 'Customer Success Manager at Popl Co'
canonical: 'https://feeny.ai/job/customer-success-manager-popl-co-united-states-sg4nmamnqsqp'
type: 'job'
last_seen: '2026-09-10'
---

# Customer Success Manager at Popl Co

- **Company:** Popl Co
- **Location:** United States
- **Compensation:** $100k–$150k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-27
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/popl/23873379-6ed2-4091-a548-6072e4ef278e

## Job description

## Who We Are

Popl is defining a new category we call In-Person Go-To-Market.

We help revenue teams turn real-world interactions — trade shows, conferences, field events, and meetings — into measurable pipeline and revenue. Our AI-native platform powers event lead capture, enrichment, and real-time CRM sync, transforming every badge scan into a high-quality, actionable lead.

In a world where digital channels are saturated, we're building the infrastructure that makes in-person GTM measurable, scalable, and revenue-driving. Our mission is simple: help companies around the world turn in-person events into a measurable & scalable growth channel.

## About the Role

As a Customer Success Manager (Mid-Market) at Popl, you will manage a portfolio of mid-market customers, ensuring they are onboarded, achieve their goals, maximize product adoption, and experience the full value of our solutions. Reporting to the Director of Customer Success, you’ll collaborate closely with customers, internal teams, and decision-makers to drive gross revenue retention, usage, and satisfaction within your accounts.

## What You’ll Do

- Onboard new customers: Lead mid-market customers through a seamless onboarding process, aligning on goals and ensuring strong adoption.
- Monitor health and engagement: Regularly track customer health metrics and proactively address risks to ensure long-term success.
- Build relationships: Maintain regular touchpoints with key stakeholders and decision-makers to strengthen relationships and deliver value.
- Customer education: Conduct virtual training sessions, share best practices, and introduce new features to maximize product utilization.
- Conduct business reviews: Lead quarterly or semi-annual business reviews to recap progress, address challenges, and align on future goals.
- Drive renewal and growth: Partner with the Account Management team to support renewal conversations and identify expansion opportunities.
- Advocate for customers: Serve as the voice of the customer, providing feedback to Product, Sales, and Marketing to improve the overall experience.
- Collaborate cross-functionally: Work with internal teams to resolve issues, implement solutions, and deliver a consistent customer journey.
- Process Creation: Help create and standardize customer success best practices.

## What We’re Looking For

- Experience: 3+ years in customer success, account management, or a similar customer-facing role, preferably with mid-market customers.
- Industry knowledge: Background in SaaS or technology, with experience managing customer accounts ranging from $10K-$100K ARR.
- Customer focus: Passion for understanding customer needs and aligning solutions to deliver measurable outcomes.
- Relationship-building: Strong communication and interpersonal skills, with the ability to connect with a wide range of stakeholders.
- Proactive mindset: Self-starter with excellent problem-solving skills and the ability to manage multiple priorities effectively.
- Data-driven: Comfortable using data to track customer health, measure success, and inform decision-making.
- Tools expertise: Experience with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms is a plus.
- Methodologies: Comfort with QBRs/ABRs, health checks, account mapping and other common customer success processes.

Why join us?

- Be part of a rocket-ship startup redefining how professionals connect and grow.
- Work closely with experienced leaders and cross-functional teams to shape our financial strategy.
- Make a measurable impact in a role critical to our long-term success.
- Fully remote
- Competitive salary
- Meaningful equity
- Full insurance & benefits
- Unlimited PTO
- $150 monthly wellness credit
- Constant daily learning

Popl is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.

## About Popl Co

## Company Overview
- **One-liner**: Popl is a B2B platform that replaces antiquated lead capture at in-person events with a universal badge scanner, AI-powered data enrichment, and CRM syncing.
- **Entity Type**: Private (Seed-stage; Y Combinator W21; $2.5M total funding)
- **Headquarters**: New York, New York, United States
- **Founded**: 2020
- **Founders**: Jason Alco (CEO & Co-Founder)

## Core Business
- **Primary industry**: Software Development (Sales & Marketing Technology)
- **Target customers**: B2B, primarily enterprise and mid-market sales teams (90% of Fortune 500 use Popl)
- **Mission or purpose statement**: "Simplify in-person business interactions with an AI-enhanced experience that puts the value of human connection first, eliminating manual steps between a handshake and a CRM entry."

## Products & Services
- **Universal Badge Scanner**: An AI-powered mobile app that scans event badges, paper business cards, and QR codes using OCR, instantly extracting and enriching contact data. (Product)
- **Popl AI Enrichment**: Proprietary algorithms that match scanned names/companies to verified emails, phone numbers, LinkedIn profiles, and company insights via 20+ data partners (90% success rate). (Service / API)
- **Event Campaigns**: A dashboard to group leads by event, set qualifying questions, auto-tag, trigger follow-up emails, and measure event ROI. (SaaS)
- **Digital Business Cards**: Branded contact-sharing solution for teams, allowing bulk management and CRM sync. (SaaS)
- **Native CRM/MAP Integrations**: Direct syncs with Salesforce, HubSpot, Zoho, Monday.com, Marketo, Pardot, Eloqua, etc., including custom mappings and de-duplication. (Integration)

## Market Standing
- **Valuation**: Not publicly available
- **Key Metric**: Annual Revenue $18.4M (per LinkedIn data) | Total Funding $2.5M
- **Notable Investors/Partners**: Y Combinator (W21 batch); Pre-seed and seed rounds with multiple investors (names not publicly disclosed). Partnerships with 20+ data providers.
- **Growth Signals**: 91 employees (17.6% YoY growth); 2.5M+ professionals across 150 countries; 90% of Fortune 500 companies are customers; 38,228 LinkedIn followers (+92.2% yearly); 12 active job postings (jobs.ashbyhq.com).

## Competitive Advantages
- **Universal compatibility**: Works at every event, independent of conference badge APIs or lead retrieval systems.
- **90% enrichment success rate**: Industry-leading AI that fills missing contact data across 20+ sources, far above typical match rates.
- **Enterprise-grade security**: SOC 2 Type 2 compliant, GDPR-ready, encrypted storage, and HR integration for automated onboarding/offboarding.
- **Full event attribution**: Tracks leads from scan to opportunity in CRM, enabling measurable event ROI.

## Strategic Focus
- **Scaling the Event Lead Capture category**: Popl is positioning itself as the standard GTM platform for in-person events, moving beyond digital business cards into a complete event pipeline solution.
- **AI-first enrichment roadmap**: Continuous improvement of proprietary LLMs and data partnerships to increase enrichment speed and accuracy.
- **Enterprise expansion**: Built-in subteams, department branding, separate cost centers, and permission controls to win large accounts.

## Why Work Here
- **Culture**: "PopValues" emphasize building a human + AI future, with a fast-paced, collaborative environment rooted in YC startup energy.
- **Remote/Hybrid Policy**: Many roles are remote (e.g., Field Marketing Representative, Senior Backend Engineer), though headquarters is in New York. The company has employees across 11 countries.
- **Growth Trajectory**: High headcount growth (+17.6% YoY), established product-market fit with Fortune 500 logos, and active hiring across Sales, Engineering, Product, and Marketing (12 open positions as of mid-2026).
- **Engineering Culture**: Building AI/ML enrichment systems, integrations with major CRMs, and a universal scanner used by millions. Tech stack likely includes OCR, LLMs, and cloud infrastructure.
- **Notable Perks**: Not explicitly listed, but YC-backed companies often offer equity, flexible PTO, and modern work tools.

## Sources
1. [popl.co](https://popl.co/)
2. [linkedin.com](https://www.linkedin.com/company/poplco)
3. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/popl)
4. [ycombinator.com](https://www.ycombinator.com/companies/popl)

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