--- title: 'Customer Success Manager, Pro (China) at Reacher' canonical: 'https://feeny.ai/job/customer-success-manager-pro-china-reacher-remote-2pk1ad8jhwp2' type: 'job' last_seen: '2026-11-05' --- # Customer Success Manager, Pro (China) at Reacher - **Company:** Reacher - **Location:** Remote - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-11-05 - **Last confirmed live:** 2026-11-05 - **Apply:** https://jobs.ashbyhq.com/reacher/532bf7b7-552a-46dc-ae13-b83e6114d961 ## Job description ## The Role We're hiring another Customer Success Manager to own a book of business across our Pro package clients. You'll be the main point of contact for your accounts from onboarding through renewal, responsible for adoption, retention, and growth. This is a high-ownership role, so you'll touch everything from day-one onboarding to churn saves to surfacing product gaps back to the team. ## What You'll Do - Own onboarding for new subscribers, getting accounts to first value fast (creator search, outreach setup, Spark Codes, GMV tracking, campaigns) and running a structured onboarding sequence over the first 60 days - Manage a portfolio of brand and agency accounts, running regular check-ins and walkthroughs to drive adoption and expansion - Monitor account health and act on churn signals before they become cancellations, including win-back and retention outreach on at-risk accounts - Run failed payment recovery and billing follow-up to protect MRR - Pull and interpret usage and subscription data to prioritize where to spend your time, and report on your book's health - Capture customer feedback and feature requests, turn them into clear product asks, and track them through to resolution - Support Reacher Plus clients where managed service and software overlap - Keep account context, notes, and next steps clean and current - Join demo calls as the platform expert with the sales team whenever needed You'll Be Successful If You - Have 3+ years of experience in customer success, account management, or a client-facing role - Have hands-on knowledge of TikTok Shop, including strategy, affiliate programs, and automation tools; agency background preferred - Are a strong communicator who can build rapport quickly and maintain trust over time - Are comfortable managing clients - Are highly organized with a bias toward follow-through and accountability - Thrive in fast-paced startup environments where speed and scrappiness are key ## About Reacher ## Company Overview - **One-liner**: Reacher is an AI-powered platform that automates creator marketing for TikTok Shop and beyond, combining creator discovery, outreach, CRM, sample management, and campaign analytics in one tool. - **Entity Type**: Private (Pre-Seed stage; Y Combinator Summer 2025 batch) - **Headquarters**: San Francisco, California, United States - **Founded**: 2024 - **Founders**: Jerry Qian (Co-Founder & CEO) and Bora Mutluoglu (Co-Founder & CRO) ## Core Business - **Industry**: Creator marketing / influencer marketing software; e-commerce enablement - **Target Customers**: B2B – brands and agencies selling on TikTok Shop, Amazon, and Shopify who want to partner with creators on TikTok, Instagram, YouTube, and X. - **Mission**: “We automate creator marketing for the world’s largest brands” – making marketing teams 10x more productive by handling manual creator workflows. ## Products & Services - **AI Creator Discovery**: AI analyzes millions of creator profiles to find matches based on content style, audience demographics, and brand values. - **Automated Outreach**: Sends personalized bulk DMs, collab invites, emails, and sample requests to thousands of creators daily. - **Creator CRM**: Manages creator relationships, tracks messages, samples, and GMV in one place; group and segment creators. - **Campaign Management**: Runs retainers, challenges, contests, and tracks GMV per campaign with real-time analytics. - **Creative Agent**: Analyzes top-performing videos and auto-generates creative briefs and scripts. - **Social Intelligence**: Monitors viral trends, competitor strategies, and tracks top-performing brands, products, and videos on TikTok Shop. - **Multi-Platform Integration**: Currently dominates TikTok Shop; building to support Amazon, Shopify, Instagram, YouTube, and X. ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed - **Key Metric**: $500,000 in total Pre-Seed funding (led by Y Combinator, October 2025) - **Notable Investors**: Y Combinator (lead), plus 3 other investors in the Pre-Seed round - **Growth Signals**: - Trusted by 1,000+ brands - Headcount grew ~82% YoY (from ~10 to 18 employees) - 19 active job postings (as of mid-2025) - Expanding from TikTok Shop to multiple platforms; official TikTok Shop Partner and TAP Agency - Globally available in 10 markets with employees in the US, Germany, UK, Turkey, and India ## Competitive Advantages - **AI-first creator discovery** that matches based on actual video content and audience demographics, not just keywords - **End-to-end automation** of the entire TikTok Shop affiliate workflow – from discovery to payment tracking – in one platform - **Official TikTok Shop Partner** status, ensuring compliance and native integrations - **Unified multi-platform vision** – building the universal layer for all creator-brand collaborations - **YC-backed** with a strong founding team from Meta, Berkeley, and NASA ## Strategic Focus - Dominate the TikTok Shop affiliate market while building the universal creator collaboration platform that works across Amazon, Shopify, Instagram, YouTube, and X. - Continue to invest in AI capabilities for creative intelligence and campaign optimization. - Scale the go-to-market team and customer success function to support a growing brand base. ## Why Work Here - **Early-stage startup** with Y Combinator backing and strong product-market fit in a fast-growing creator economy - **Distributed / remote-friendly** team with employees across multiple countries; hub in San Francisco - **Engineering culture**: building AI-powered marketing automation; roles include full-stack software engineering, AI, and founding account executives - **Active hiring** with 19 open positions across engineering, customer success, partnerships, and GTM - **Compensation**: salary ranges visible on YC jobs (e.g., $115K–$200K for Senior Software Engineer) - **Growth trajectory**: 82% headcount growth YoY and expanding into new platforms ## Sources 1. [reacherapp.com](https://www.reacherapp.com/) 2. [linkedin.com/company/reacherapp](https://www.linkedin.com/company/reacherapp) 3. [ycombinator.com/companies/reacher](https://www.ycombinator.com/companies/reacher) 4. [ycombinator.com/companies/reacher/jobs](https://www.ycombinator.com/companies/reacher/jobs) 5. 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