---
title: 'Customer Success Manager, Public Sector at DeleteMe'
canonical: 'https://feeny.ai/job/customer-success-manager-public-sector-deleteme-united-states-3wskt2tmre1e'
type: 'job'
last_seen: '2026-09-10'
---

# Customer Success Manager, Public Sector at DeleteMe

- **Company:** DeleteMe
- **Location:** United States
- **Compensation:** $110k–$120k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2024-10-04
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.lever.co/deleteme/85686825-8428-4ba4-bdd9-8804787192ec

## Job description

About DeleteMe:

DeleteMe is the leader in proactive privacy protection. We help security teams reduce their human attack surface by continuously monitoring and removing exposed personal data (PII) from the open web — the very data threat actors use to launch social engineering, phishing, Gen-AI deepfake, doxxing campaigns, physical threats, and identity fraud. Operating as a fast-growing, global SaaS company, DeleteMe serves both consumers and enterprises. DeleteMe has completed over 100 million opt-out removals, helping customers reduce risks associated with identity theft, spam, doxxing, and other cybersecurity threats. We deliver detailed privacy reports, continuous monitoring, and expert support to ensure ongoing protection.

DeleteMe acts as a scalable, managed defense layer for your most vulnerable attack vector: your people. That’s why 30% of the Fortune 100, top tech firms, major banks, federal agencies, and U.S. states rely on DeleteMe to protect their workforce.

DeleteMe is led by a passionate and experienced team and driven by a powerful mission to empower consumers with privacy.

Job Summary

As a Customer Success Manager, Public Sector, you'll independently own the end-to-end success of a portfolio of public sector accounts — acting as the voice of the customer internally and a trusted, strategic partner externally. You'll manage the full customer lifecycle from onboarding through renewal and growth, while continuously partnering with Account Executives and other cross-functional partners.

## Responsibilities

-Own the end-to-end retention experience for an assigned book of public sector accounts as their primary point of contact and trusted advisor. -Understand each customer's mission, structure, and business needs to identify opportunities for deeper adoption and account growth. -Act as a product expert and internal advocate for your customers — the Voice of the Customer — partnering with Product and Support on feedback and issue resolution. -Build and execute account success plans and engagement cadences tailored to public sector budget and procurement cycles. -Independently lead Executive Business Reviews (EBRs) for standard and mid-tier accounts, demonstrating clear product value and ROI. -Own churn mitigation and renewal strategy for your portfolio; partner with Sales to drive strong net renewal and expansion outcomes. -Navigate agency procurement processes and contract vehicles (e.g., GSA Schedule, state term contracts) to keep renewals and modifications on track. -Contribute customer stories and references that support DeleteMe's public sector brand and pipeline. -Mentor or buddy Junior CSMs on account management fundamentals as needed.

## Experience

-A minimum of 5+ years of experience as a Customer Success Manager, Onboarding Manager, Account Manager, or in a comparable customer-facing SaaS role. -Demonstrated experience managing renewals, mitigating churn, and driving product adoption. -Experience working cross-functionally with Sales, Marketing, Product, and Support to drive customer outcomes. -Strong project management skills and the ability to manage multiple stakeholder relationships at once. -Excellent critical thinking, problem-solving, written, and verbal communication skills.

## Skills and Qualifications

-Preferred candidates are located within the Eastern Time Zone (EST) of the United States. -Ability to travel up to 20% to support onboarding, implementations, executive meetings, and key public sector engagements -Positive and collaborative approach to problem solving. -Excellent critical thinking and problem solving abilities. -Excellent written and verbal communication abilities. -Ability to effectively lead projects and manage stakeholder relationships. -Working knowledge of federal, state, or local government procurement processes. -Experience working for, or with, public sector organizations (federal agencies, government contractors, SLED, etc.). -Familiarity with CRM/CS platforms (e.g., Salesforce, Gainsight, ChurnZero, Totango, or similar). -Experience in the privacy, security, or threat intelligence industry.

What We Offer: Benefits and eligibility may vary based on role, location, employment status, and other factors. Comprehensive health benefits - Medical, Vision, Dental 401k retirement plan Paid Parental Leave 20 days of Paid Time Off 11 Company-Paid Holidays Birthday Off Work From Home Stipend Cell Phone Reimbursement Fitness Membership Reimbursement Child Care Reimbursement DeleteMe Gold Membership Discounted DM Plans for Friends and Family

## About DeleteMe

## Company Overview
- **One-liner**: DeleteMe removes personal information from data broker sites and search engines to help individuals and organizations protect their privacy and reduce identity theft, spam, stalking, and cybersecurity threats.
- **Entity Type**: Private (Series A)
- **Headquarters**: Boston, Massachusetts, United States
- **Founded**: 2010
- **Founders**: Rob Shavell, Eugene Kuznetsov, Andrew Sudbury

## Core Business
- **Primary industries**: Data Privacy, Personal Data Removal, Cybersecurity
- **Target customers**: B2B (enterprises, public sector, SMBs) and B2C (individuals)
- **Mission**: “To provide everyone with the power to control their digital identity.”

## Products & Services
- **[DeleteMe Service](https://joindeleteme.com/)**: A subscription-based service that continuously scans data broker sites and search engines to remove personally identifiable information (PII). Customers submit their details, and DeleteMe’s privacy experts and proprietary technology handle opt-outs and removals year-round.
- **DeleteMe Business Solutions**: Enterprise and public sector plans for organizations to protect executives, employees, and customers from data exposure, identity theft, and targeted harassment.
- **Privacy Advisor Services**: Expert-led removal management and reporting, with detailed reports delivered to customers within seven days of enrollment.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total funding $6.5 M (Series A, July 2011)
- **Notable Investors**: Not disclosed (2 investors participated in Series A)
- **Growth Signals**: 
  - 159 employees (+30.8% year-over-year, +57 people)
  - Over 141 M successful opt-out removals completed
  - Remote-first workforce across 8 countries (US, India, Colombia, Dominican Republic, Spain, Portugal, Mexico, Ireland)
  - Headcount growth of 30.8% YoY; LinkedIn followers up 49.2% annually

## Competitive Advantages
- **Category leader**: Longest-running dedicated personal data removal service (since 2010); market-defining reputation
- **Hybrid approach**: Combines proprietary scanning technology with a team of trained Privacy Advisors, enabling comprehensive and manual opt-outs beyond automated tools
- **Proven scale**: Over 100 M listings removed; average exposure reduced substantially over a 2-year subscription
- **Remote-first global team**: Access to diverse talent and 24/7 coverage across time zones

## Strategic Focus
- **Expanding public sector and enterprise sales**: Active job postings for Public Sector Account Executives (SLED) and Enterprise Account Executives
- **Continuous innovation**: Investing in technology to evolve with digital tracking and data broker tactics; adding roles in security engineering, product management, and lifecycle marketing
- **Deepening business solutions**: Targeting organizations beyond individual consumers, with dedicated enterprise offerings

## Why Work Here
- **Culture**: Remote-only, collaborative, globally distributed workforce; passion for privacy and empowering users
- **Remote/Hybrid**: Fully remote (some roles have an in-office option in Boston, MA)
- **Perks & Benefits** (from [Careers page](https://joindeleteme.com/careers/)):
  - Comprehensive health, vision, dental insurance
  - 401k retirement plan
  - Paid parental leave
  - 20 days PTO + 11 company-paid holidays + birthday off
  - Work-from-home stipend, cell phone reimbursement, fitness membership reimbursement
  - Free DeleteMe Gold membership for employees and discounted plans for friends/family
- **Engineering culture**: Emphasis on security (hiring Security Engineer for SIEM platform), product management, and software engineering

## Sources
1. [joindeleteme.com/careers](https://joindeleteme.com/careers/)
2. [joindeleteme.com/about-us](https://joindeleteme.com/about-us/)
3. [linkedin.com/company/deleteme](https://linkedin.com/company/deleteme)
4. [joindeleteme.com](https://joindeleteme.com/)
5. [builtin.com/company/deleteme](https://builtin.com/company/deleteme)

## Other roles at DeleteMe

- [Event Operations Coordinator](https://feeny.ai/job/event-operations-coordinator-deleteme-medellin-a6ty91m3hxyt) — Medellín, Colombia
- [Enterprise, Customer Success Manager](https://feeny.ai/job/enterprise-customer-success-manager-deleteme-united-states-4txre2qf0j5d) — United States
- [Associate Customer Support Representative](https://feeny.ai/job/associate-customer-support-representative-deleteme-bengaluru-g0m6tg6acj8p) — Bengaluru, India
- [Director, Growth](https://feeny.ai/job/director-growth-deleteme-united-states-81apn9waf2h1) — United States
- [Marketing Specialist, Public Sector (Federal + SLED)](https://feeny.ai/job/marketing-specialist-public-sector-federal-sled-deleteme-united-states-zxx57kpd9pm8) — United States
- [Public Sector Account Executive, SLED - New York](https://feeny.ai/job/public-sector-account-executive-sled-new-york-deleteme-united-states-d26pfdc99qxy) — United States
- [Devops Team Lead](https://feeny.ai/job/devops-team-lead-deleteme-boston-pq1m90sbexy3) — Boston, MA
- [Product Manager, Cybersecurity](https://feeny.ai/job/product-manager-cybersecurity-deleteme-boston-7gbd15mp2qag) — Boston, MA
- [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-deleteme-boston-hw427dpgf3ax) — Boston, MA
- [Privacy Advisor](https://feeny.ai/job/privacy-advisor-deleteme-boston-918b67b47m3d) — Boston, MA