---
title: 'Customer Success Manager - Public Sector at Quantifind'
canonical: 'https://feeny.ai/job/customer-success-manager-public-sector-quantifind-washington-7rzeed0bnx8z'
type: 'job'
last_seen: '2026-09-09'
---

# Customer Success Manager - Public Sector at Quantifind

- **Company:** Quantifind
- **Location:** Washington, DC
- **Posted:** 2026-08-26
- **Last confirmed live:** 2026-09-09
- **Apply:** https://www.quantifind.com/open-positions/?gh_jid=8160667

## Job description

## Who You Are

You are a SaaS Customer Success Professional with 5-10 years of experience. You are someone with high emotional intelligence (EQ), which allows you to effectively engage with stakeholders at all levels.  You have a natural ability to inspire and lead cross-functional teams, driving them toward achieving strategic customer objectives. You have a high attention to detail, planning expertise, and execution. You can present complex ideas, processes and methodologies in a clear and concise fashion to technical, non-technical and executive stakeholders. You have the ability to adapt, to be flexible, and to learn quickly in a dynamic environment and are excited to help define new processes as you grow. You possess customer presentation skills and are able to help customers understand how to leverage SaaS products to solve their problems. You empathize with your clients and embrace the role of client advocate within your own organization. You are innately curious and highly self-motivated.

## Who We Are

Quantifind helps some of the world’s biggest banks catch money laundering and fraud. Quantifind also works with government agencies to use the same platform to uncover criminal networks and combat money laundering committed by internationally sanctioned entities. Unlike other players in this space, Quantifind delivers results as software-as-a-service (SaaS) with consumer-grade user experiences.

Quantifind is a data science technology company whose AI platform uncovers signals of risk across disparate and unstructured text sources. In intelligence analysis, Quantifind’s solution uniquely combines high resolution entity relationship data with public domain data to assess risk in the context of investigations, bad actor discovery, and corrupted supply chains. Legacy approaches to solving these problems demand increasingly more human resources and still yield lower quality results as the operations expand; Quantifind’s solution offers a way to cut through the inefficiency and enhance effectiveness simultaneously.

To help you succeed, we provide a supportive environment that fosters collaboration between teams and team members, where learning and professional growth are considered a key part of your success, and of ours. We offer a flexible work environment with a family friendly work-life balance.

What a Great Candidate Looks Like:

- Minimum of a Bachelor’s degree with a major in Financial compliance, or STEM Field. A Master’s degree is a plus.
- 5+ years of experience working with banking or financial services customers
- You are a great communicator across a variety of business,executive, and technical audiences
- You have excellent organizational skills and excel at task management and prioritization
- You are technically savvy and are experienced in training and/or supporting enterprise software tools for enterprise customers
- You are passionate about solving customer needs, and are able to set and manage customer expectations
- You are a team player and a creative problem solver with high attention to detail

The Opportunity We Offer

In this role, you will become a key member of a growing and close-knit team with the responsibility to ensure Quantifind delivers high quality solutions enabling our clients to achieve their goals. You will work closely with the Customer Success, Product, Data Science, Engineering and Sales Teams to ensure Quantifind meets its customer commitments within project and contractual timelines.

As a Customer Success Manager at Quantifind, you will be at the forefront of driving client satisfaction and success within the realm of large, complex financial institutions. You will leverage your considerable expertise in managing enterprise customer relationships to ensure that our high-value clients derive maximum value from our advanced AI-driven solutions. Your role will involve not only maintaining but enhancing strategic relationships, ensuring seamless onboarding, and delivering exceptional support throughout the client lifecycle. This role will report directly to VP of Customer Success.

Quantifind operates an informal hybrid schedule around hubs in Palo Alto, California, Washington D.C., New York, NY, Atlanta, GA and Boston, Massachusetts. Due to the location of our clients our preference is an East Coast based candidate, with Charlotte, North Carolina preferred.

A highlight of our benefits:

- Competitive salary
- Company Equity
- Exceptional benefits package
- Flexible Vacation & Paid Time Off
- Employer-matched 401(k) plan
- A fun environment where work-life balance is valued

The base salary range for this full-time position is $100,000 - $145,000. Our salary ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations.

We are an equal opportunity employer; we have a fun place to work and a devotion to succeeding together.

Will you join us? Apply now!

## About Quantifind

## Company Overview
- **One-liner**: Quantifind provides an AI-powered SaaS platform for automating anti-money laundering (AML) and know your customer (KYC) risk screening and investigations for banks and government agencies.
- **Entity Type**: Private (Series H‑II, total funding of $117.9M)
- **Headquarters**: Palo Alto, California, USA
- **Founded**: 2009
- **Founders**: Ari Tuchman, Ph.D. and John Stockton, Ph.D.

## Core Business
- Primary industry: Financial crimes automation, AML/KYC compliance, risk intelligence
- Target customers: Tier 1 banks, regional banks, digital banks, Fortune 50 companies, and U.S. Department of Defense (B2B, enterprise, government)
- Mission: Reinvent crime investigation with AI by interrupting the flow of money through criminal networks, helping banks and law enforcement combat human trafficking, terrorism, drug smuggling, and other financial crimes.

## Products & Services
- **Graphyte™ Platform** (SaaS): End-to-end intelligent financial crimes automation solution. Includes watchlist screening, adverse media screening, credit risk assessment, and investigation tools. Features AI-driven entity resolution with 90% accuracy, dynamic risk typologies, real-time sanctions/PEP coverage, and patented data management. Provides productivity gains of over 40% for compliance teams.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total funding of $117.9M (Series H‑II, active status)
- **Notable Investors/Partners**: Not explicitly named in available sources, but customers include Tier 1 banks, Fortune 50 companies, and the U.S. Department of Defense. The company has over a decade of successful engagements with these organizations.
- **Growth Signals**: Selected repeatedly over dozens of alternatives by large organizations; used by government agencies and leading financial institutions globally; patented technology with 12 patents filed; continues to expand public sector and financial services footprint.

## Competitive Advantages
- **Patented AI & Data Science**: Over a decade of R&D in machine learning, NLP, risk modeling, name science, knowledge graphs, and entity resolution – founded by quantum physics PhDs.
- **Extreme Accuracy**: Entity resolution at 90% accuracy; best-in-class risk assessment accuracy that reduces false positives and focuses on real risks.
- **Pure SaaS & Comprehensive Data Coverage**: Single platform covering thousands of live data sources, real-time sanctions/PEP lists, adverse media, and credit risk indicators.
- **High‑Stakes Trust**: Used by the Department of Defense and Tier 1 banks for mission-critical crime fighting – a strong testament to reliability and audit‑ready evidence.

## Strategic Focus
- End-to-end automation of AML/KYC workflows, from screening to investigations and reporting.
- Deepening public sector and defense relationships while expanding digital and regional bank adoption.
- Continued investment in AI-driven risk typologies and scalability (daily monitoring of tens of millions of customers).

## Why Work Here
- **Mission‑Driven**: Work on software that directly complicates the lives of criminals – human traffickers, terrorists, drug smugglers – by disrupting their financial networks.
- **Culture & Values**: Curiosity, respect, proactive transparency, relentless problem‑solving, and winning together. Cross‑department collaboration encouraged.
- **Hybrid & Remote‑Friendly**: Headquarters in Palo Alto (collaborative open‑plan office with meditative spaces), plus offices in New York City, Atlanta, Boston, and Washington, D.C. Flexible remote/in‑office options and flexible hours. No clock‑in culture, no PTO tracking.
- **Compensation & Benefits**: Competitive salary, meaningful equity (for full‑time employees), 95% premium coverage for medical/dental/vision plans, 4% dollar‑for‑dollar 401k match after 3 months, FSAs, life insurance. Performance reviews twice a year with advancement opportunities.
- **Learning & Growth**: Opportunities to work on groundbreaking data science and AI technologies; encouraged to take classes and attend conferences; collaborate across departments.

## Sources
1. [Quantifind Website](https://www.quantifind.com/)
2. [Quantifind Careers](https://www.quantifind.com/careers/)
3. [Quantifind LinkedIn](https://www.linkedin.com/company/quantifind)
4. [Quantifind About Us](https://www.quantifind.com/about/)
5. [CB Insights Company Profile](https://www.cbinsights.com/company/quantifind)

## Other roles at Quantifind

- [Senior Director of Customer Success](https://feeny.ai/job/senior-director-of-customer-success-quantifind-charlotte-g3eaq8gewsz5) — Charlotte, NC
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-quantifind-charlotte-f07mww7h273q) — Charlotte, NC
- [Solution Engineer](https://feeny.ai/job/solution-engineer-quantifind-new-york-city-ny-or-boston-b2w84mb0anmj) — New York City NY OR Boston, MA
- [Staff Network Engineer](https://feeny.ai/job/staff-network-engineer-quantifind-palo-alto-qawmhh3ds2qb) — Palo Alto, CA
- [AI Forward Deployed Engineer](https://feeny.ai/job/ai-forward-deployed-engineer-quantifind-palo-alto-88etqftda26n) — Palo Alto, CA
- [Staff DevOps Engineer (Linux)](https://feeny.ai/job/staff-devops-engineer-linux-quantifind-washington-pejyzgsy217j) — Washington, DC
- [Staff DevOps Engineer (Linux)](https://feeny.ai/job/staff-devops-engineer-linux-quantifind-palo-alto-9yfnk2ax4m26) — Palo Alto, CA
- [Software Engineer (Scala)](https://feeny.ai/job/software-engineer-scala-quantifind-palo-alto-cj8pj33cv8xd) — Palo Alto, CA
- [Senior Software Engineer (Scala)](https://feeny.ai/job/senior-software-engineer-scala-quantifind-palo-alto-38z9fgdfg4g2) — Palo Alto, CA
- [Sales Operations Analyst](https://feeny.ai/job/sales-operations-analyst-quantifind-remote-43fchfh75ysp)