---
title: 'Customer Success Manager at Rain Technologies Inc.'
canonical: 'https://feeny.ai/job/customer-success-manager-rain-technologies-inc-united-states-f7v1kg5a021f'
type: 'job'
last_seen: '2026-09-12'
---

# Customer Success Manager at Rain Technologies Inc.

- **Company:** Rain Technologies Inc.
- **Location:** United States
- **Compensation:** $85k–$105k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-14
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.ashbyhq.com/rain-technologies/b740b88f-bbb0-4288-ad57-042c76352765/application

**Skills:** B2B Sales, CRM, Project Management, Customer Relationship Management, FinTech Experience, HubSpot, Salesforce

> Manage new and existing B2B customers through the full lifecycle, establishing trusted advisor relationships to ensure value derivation and retention. Lead cross-functional projects with sales and product teams to exceed customer expectations and drive expansion.

## Job description

Rain is the world's first AI Financial Health Platform, serving 3.5 million employees at leading organizations like McDonald's, Marriott, and T-Mobile. Rain works in the background to optimize every employee's financial life to prevent shortfalls and build long-term stability. Backed by top investors including QED and Prosus, Rain has raised $150M in venture funding to fuel our next stage of hyper growth.

As a Customer Success Manager (CSM) you will work with our largest customers to ensure they are continually deriving value from partnership with Rain. In this role, you will manage new and existing customers through the full lifecycle and be hyper focused on delivering a fantastic customer experience that will result in expansion and increased retention rate.

## What you’ll do

- Own the entire relationship between Rain Instant Pay and our customers by establishing a trusted advisor relationship across the customer's organization, from Executive Sponsors to day-to-day contacts, that works to ensure customers are getting value from our service
- Develop success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations
- Lead cross functional projects with internal teams, including sales, product, marketing, and support, to ensure that customer expectations are met and exceeded
- Work closely with Implementation and Sales to identify new opportunities and facilitate transitions following initial or follow-on deployments
- Be the customer point of contact and voice for support, queries and functional assistance
- Support the build and demonstration of client success stories to be evangelized among business prospects and industry experts
- Use customer relationships as needed for prospect references

## Who you are

- 3+ years of experience in B2B SMB or Mid-Market with a history of driving revenue through retention and expansion of existing customers
- Strong project management skills and ability to prioritize internal and external requests
- Demonstrated track record of successfully building relationships and problem solving skills
- Proven ability to measure, understand, and communicate business needs and impact to your customers
- Ability to be flexible and adjust to changing priorities or projects as the company scales
- Experience in FinTech is a plus
- Experience using an enterprise CRM (HubSpot, Salesforce, etc.)

Who We Are: Rain is filled with people with a deeply rooted passion for our mission, who embrace diversity throughout our global team, and grow personally and professionally. We own what we do and let data guide our actions while working quickly and adapting to new challenges everyday. Compensation: $80,000-$95,000 Base | OTE $85,000-105,000. Note this is a range and we take in a variety of factors when determining total compensation for the position. How we care for our team: Along with competitive salaries, Rain offers great benefits including:

- Flexible PTO
- Medical, Dental, Vision, Life, Disability coverage
- Parental leave
- Monthly stipend
- Equity options

Diversity, Equity and Inclusion Commitments As part of our dedication to the diversity of our workforce, Rain is committed to Equal Employment Opportunity and does not discriminate based on race, religion, color, national origin, ethnicity, gender, sex (including pregnancy), protected veteran status, age, disability, sexual orientation, gender identity, gender expression, or any unlawful criterion existing under applicable federal, state, or local laws. If you need assistance or accommodation due to a disability, you may contact us at Careers@rain.us. What’s Next Ensuring a smooth and enjoyable candidate experience is critical for us. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

## About Rain Technologies Inc.

## Company Overview
- **One-liner**: Rain provides an earned wage access (EWA) platform that gives employees instant access to wages they’ve already earned, alongside comprehensive financial health tools.
- **Entity Type**: Private (venture-backed, Series B)
- **Headquarters**: Nashville, Tennessee, USA
- **Founded**: 2019
- **Founders**: Alex Bradford (CEO) and team

## Core Business
- **Primary industry**: Fintech – Earned Wage Access (EWA) and workforce financial wellness.
- **Target customers**: B2B – mid-market to Fortune 500 employers (employer-paid model), serving their hourly and salaried workers.
- **Mission/purpose**: “Empower people to reach financial freedom” by providing responsible, on-demand access to pay and tools for long-term financial health.

## Products & Services
- **Rain EWA**: An enterprise-grade earned wage access platform that integrates with existing payroll and HR systems. Employees can access earned wages before payday – not a loan, not credit. The platform collects minimal data (6 fields, no SSN/DOB) and uses a proprietary data-ingestion system. Includes employer-controlled guardrails, pay stub transparency, and white-glove 24/7 U.S.-based user support (response <30 seconds).
- **Financial Health Suite**: Budgeting tools, spending analysis, free tax filing, financial coaching, and balance protection – all included with the EWA service to help employees build long-term financial security.

## Market Standing
- **Valuation/Recent Funding**: Total funding raised **$489M** (PitchBook). Latest deal: **Series B of $72.4M**. Investors include 38 backers (venture capital).
- **Key Metric**: **3.5M+ employees** empowered across **1,200+ employers** and **50+ partners**.
- **Notable Investors/Partners**: Not individually listed in provided sources, but the company is venture-backed and has Fortune 500 clients.
- **Growth Signals**: 
  - Job postings trend: Monthly +420%, quarterly +246.7%, yearly +1200% (LinkedIn).
  - Reported outcomes: 2x turnover improvement after 1 year, 35% increase in timeclock compliance, 15-30% more hours worked per month, and more job applications.
  - Rapid adoption by Fortune 500 employers.

## Competitive Advantages
- **Enterprise-grade security & compliance**: SOC 1 Type 2, SOC 2 Type 2, ISO/IEC 27001 certified, end-to-end encryption, third-party audited.
- **Data-minimal model**: Collects only 6 required data fields (no SSN/DOB), the least data of any U.S. EWA provider.
- **AI-driven platform**: Proprietary data-ingestion system and AI-era execution speed, built and maintained by an in-house U.S. engineering team.
- **Employer control & retention ROI**: Keeps payroll and data in the employer’s control, with proven metrics on reducing turnover, absenteeism, and financial stress.
- **Full-service financial health**: Offers budgeting, coaching, tax filing, and other tools beyond just EWA, increasing employee engagement.

## Strategic Focus
- Continue to expand adoption among Fortune 500 and large enterprises.
- Deepen the financial health platform with AI-driven personalization and tools that go beyond “payday access.”
- Scale the U.S.-centric technology and support operations while maintaining best-in-class security and data privacy.
- Lead the industry in setting standards for responsible, compliant EWA.

## Why Work Here
- **Culture**: Values-driven culture centered on Unity, Innovation, Accountability, Empathy, and Leadership. Strong commitment to diversity, equity, and inclusion.
- **Work model**: Remote/hybrid – work from home, a cafe, or the historic dog-friendly Nashville office. Flexible arrangements aligned with productivity.
- **Benefits**:
  - Comprehensive medical, dental, vision.
  - 401(k) with diverse investment options.
  - Monthly stipend for home-office/office/professional development.
  - Wellness programs (Headspace, Wellhub).
  - Flexible time off.
- **Engineering culture**: In-house, U.S.-based engineering team building a proprietary technology platform. Emphasis on innovation and challenging the status quo.
- **Growth opportunity**: Company is in hyper-growth (1200% job posting growth year-over-year) with a mission-driven focus on financial empowerment. Impact on millions of employees.

## Sources
1. [rainapp.com](https://www.rainapp.com/) – Company homepage (product, security, metrics)
2. [rainapp.com/careers](https://www.rainapp.com/careers) – Careers page (benefits, values, culture)
3. [rainapp.com/build/about-us](https://www.rainapp.com/build/about-us) – About Us (mission, metrics, podcast)
4. [pitchbook.com](https://pitchbook.com/profiles/company/431215-75) – PitchBook profile (funding, employee count, founding date, headquarters)
5. [linkedin.com/company/rain-app](https://www.linkedin.com/company/rain-app) – LinkedIn (job postings, company page)

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