---
title: 'Customer Success Manager at Rainfall Health'
canonical: 'https://feeny.ai/job/customer-success-manager-rainfall-health-san-francisco-fx2ej5sz5xsg'
type: 'job'
last_seen: '2026-09-16'
---

# Customer Success Manager at Rainfall Health

- **Company:** Rainfall Health
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-06-30
- **Last confirmed live:** 2026-09-16
- **Apply:** https://jobs.ashbyhq.com/rainfallhealth/ea04b179-27d1-469d-942b-c585fc06c5bf

## Job description

About the company: We're a fast-growing health tech company on a mission to make care delivery smarter, faster, and more equitable. Our platform helps health systems and provider groups streamline clinical workflows and close care gaps. Leveraging AI to drive meaningful healthcare impact for patients.

About The Role: Rainfall Health is seeking a dynamic Customer Success Manager to support customers across Rainfall Health’s suite of products. As the Customer Success Manager you will serve as the primary point of contact for assigned accounts and are responsible for cultivating and maintaining strong customer relationships. You ensure high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities.

## What You'll Do

- Own a portfolio — Manage a book of 15–25 health system and provider group accounts from onboarding through renewal, serving as their primary point of contact.
- Drive adoption — Build tailored success plans, lead EHR-workflow training, and partner with clinical champions to embed the product into daily care routines.
- Protect and expand revenue — Monitor health scores, proactively surface churn risk, and identify expansion opportunities — coordinating with account executives to grow ARR.
- Be the voice of the customer — Synthesize product feedback, escalate technical issues with urgency, and advocate internally for roadmap priorities that move the needle for health systems.
- Navigate complex stakeholders — Build relationships across CMOs, CNOs, IT directors, revenue cycle leads, and frontline clinical staff — translating between technical and clinical audiences.
- Report on value — Deliver quarterly business reviews with clear ROI narratives tied to utilization, outcomes, and cost metrics that matter to health system executives.

## What We're Looking For

- 3–6 years in customer success, account management, or implementation, with at least 2 years selling into or serving health systems or provider organizations
- Fluency in health system dynamics — you understand Epic, Cerner, care coordination workflows, and the challenges facing today's health systems
- Demonstrated experience managing enterprise renewals and driving net revenue retention above 110%
- Excellent communicator who can distill complex technical concepts for clinical and executive audiences alike
- Data-driven mindset — comfortable in Salesforce, Gainsight or ChurnZero, and BI tools to build success metrics
- High ownership mentality and the ability to operate with limited structure in a Series A environment

## Qualifications

- At least 4 years of account management experience, preferably in tech start up or healthcare
- Strong empathy for customers and passion for revenue and growth
- Strong understanding of value drivers in recurring revenue business models
- Excellent communication and interpersonal skills, both written and verbal
- Ability to identify and resolve problems effectively
- Goal and results oriented and easily adapts to change
- Works well within a team environment

## Nice to Have

- Experience with value-based care models
- Background in health IT implementation
- Prior startup (seed–Series B) experience
- Familiarity with CMS quality programs (HEDIS, Stars, MIPS)

## What We Offer

- Competitive salary and benefits package
- Hybrid work environment with flexibility (remote + on-site in the San Francisco Bay Area)
- Opportunity to shape scalable solutions that improve patient care and financial performance
- A mission-driven, collaborative team focused on real-world impact

This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and qualifications may be adjusted as the needs of the organization evolve.

Rainfall Health is an equal opportunity employer and is committed to creating an inclusive environment for all employees. All qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

## About Rainfall Health

## Company Overview
- **One-liner**: Rainfall Health is an AI-enabled compliance platform that helps U.S. acute-care hospitals quantify, capture, and maximize Medicare reimbursements under the CMS Transforming Episode Accountability Model (TEAM).
- **Entity Type**: Private (Series A funding stage)
- **Headquarters**: Berkeley, California, USA (with hybrid offices in San Francisco) [linkedin.com](https://www.linkedin.com/company/rainfall-health)
- **Founded**: 2019 [builtin.com](https://builtin.com/company/rainfall-health)
- **Founders**: Ahmed Qureshi (also referred to as Eddie Qureshi) [rainfallhealth.com](https://www.rainfallhealth.com/)

## Core Business
- **Primary industry**: Healthcare IT / Value-Based Care Compliance
- **Target customers**: U.S. acute-care hospitals mandated or preparing for CMS TEAM (B2B, Enterprise)
- **Mission**: Use AI to ensure patients in all geographic areas have access to quality medical care, while helping hospitals align financial incentives with quality patient outcomes [prnewswire.com](https://www.prnewswire.com/news-releases/rainfall-health-announces-15m-series-a-investment-to-support-hospitals-impacted-by-new-cms-revenue-opportunity-302689982.html)

## Products & Services
- **[R.A.I.N. Compliant™](https://www.rainfallhealth.com/)**: The flagship product (Referral Accountability for Integrated Networks) – an AI-enabled, EHR-integrated platform that provides real-time episode tracking, automated TEAM compliance documentation, risk-adjusted cost and quality analytics, and a six-step implementation methodology (Assessment, Audit, Data Modeling, Strategic Insights, Technology Enabled Implementation, Continuous Monitoring). Integrates via FHIR R4, HL7v2 ADT, SMART Backend Services. SOC 2 Type 1 compliant. [rainfallhealth.com](https://www.rainfallhealth.com/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total Funding – USD 15,000,000 (Series A, closed February 2026, led by Two Bear Capital) [prnewswire.com](https://www.prnewswire.com/news-releases/rainfall-health-announces-15m-series-a-investment-to-support-hospitals-impacted-by-new-cms-revenue-opportunity-302689982.html) [linkedin.com](https://www.linkedin.com/company/rainfall-health)
- **Notable Investors/Partners**: Two Bear Capital (lead investor); RAIN Advisory Committee includes executives from UPMC, UC Health, Mayo Clinic, Avera Health, Kaiser Permanente, Mercy, and Leidos Health, as well as former VA Secretary David Shulkin, MD. [rainfallhealth.com](https://www.rainfallhealth.com/)
- **Growth Signals**: 19 employees with a monthly headcount growth of +9.1% (LinkedIn); 2,703 LinkedIn followers (+10.3% monthly); actively hiring for 6+ roles (Chief Clinical Strategy Officer, Sales Partnerships Manager, Senior Software Engineer, Business Analyst, Marketing Director, Director of Sales); addresses a new CMS mandate affecting 741 hospitals starting January 2026. [linkedin.com](https://www.linkedin.com/company/rainfall-health) [builtin.com](https://builtin.com/company/rainfall-health) [prnewswire.com](https://www.prnewswire.com/news-releases/rainfall-health-announces-15m-series-a-investment-to-support-hospitals-impacted-by-new-cms-revenue-opportunity-302689982.html)

## Competitive Advantages
- **First-mover in TEAM compliance**: Rainfall Health is described as "the only product on the market that acts as a single blueprint for navigating compliance" in the CMS TEAM era. [prnewswire.com](https://www.prnewswire.com/news-releases/rainfall-health-announces-15m-series-a-investment-to-support-hospitals-impacted-by-new-cms-revenue-opportunity-302689982.html)
- **Deep healthcare expertise**: Guided by a high-profile advisory committee of C-suite executives from leading health systems and former government officials.
- **AI-native platform**: Automates complex episode tracking and documentation, reducing manual burden on hospital staff.
- **SOC 2 Type 1 certified**: Demonstrates security and compliance readiness for hospital partnerships.

## Strategic Focus
- **Scale AI and customer support teams**: The Series A funding is specifically allocated to building out AI engineering and world-class customer support to handle the rapid adoption of TEAM among mandated hospitals. [prnewswire.com](https://www.prnewswire.com/news-releases/rainfall-health-announces-15m-series-a-investment-to-support-hospitals-impacted-by-new-cms-revenue-opportunity-302689982.html)
- **Expand hospital implementations**: The platform is already deployed across several medical groups and hospitals; the company aims to accelerate deployments as TEAM requirements take hold in 2026 and beyond.
- **Establish industry standard**: Rainfall Health is working to make the R.A.I.N. Compliant™ designation a nationally recognized standard for outcome-based care compliance.

## Why Work Here
- **Mission-driven culture**: Employees contribute directly to improving patient outcomes and helping hospitals deliver higher-quality care while unlocking revenue.
- **Hybrid & remote flexibility**: Offices in San Francisco (hybrid) and a remote workspace option for US-based employees. [builtin.com](https://builtin.com/company/rainfall-health)
- **Early-stage growth**: With 19 employees and a recent $15M Series A, new hires can have outsized impact and shape the company’s trajectory.
- **Strong advisory board**: Work alongside and learn from leaders who have shaped healthcare policy and operations at the highest levels.
- **Values-driven**: The company’s website lists core values (not detailed in search results) and emphasizes a patient-first, compliance-first approach. [rainfallhealth.com](https://www.rainfallhealth.com/about/careers/)

## Sources
1. [rainfallhealth.com](https://www.rainfallhealth.com/) – Main company website with product details, advisory committee, and TEAM model overview.
2. [rainfallhealth.com/about/careers/](https://www.rainfallhealth.com/about/careers/) – Careers page with values and culture.
3. [builtin.com](https://builtin.com/company/rainfall-health) – Built In profile with employee count, founding year, office locations, and open roles.
4. [linkedin.com](https://www.linkedin.com/company/rainfall-health) – LinkedIn company page with funding, headcount, growth metrics, and job postings.
5. [prnewswire.com](https://www.prnewswire.com/news-releases/rainfall-health-announces-15m-series-a-investment-to-support-hospitals-impacted-by-new-cms-revenue-opportunity-302689982.html) – Press release announcing $15M Series A and strategic plans.

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