---
title: 'Customer Success Manager at Rasa'
canonical: 'https://feeny.ai/job/customer-success-manager-rasa-united-states-pf6rnkctkp4q'
type: 'job'
last_seen: '2026-09-09'
---

# Customer Success Manager at Rasa

- **Company:** Rasa
- **Location:** United States
- **Compensation:** $85k–$128k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-31
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/rasa/61aa5d7a-f202-47e1-a83a-35c09315b892

## Job description

YOUR TURN TO START THE CONVERSATION.

WRITE THE FUTURE AT RASA.

Conversation. It’s the thread between our product and our people. The tool that enables us to forge relationships through compassion and expertise. To find the connection between our differences. It keeps us close together across borders and backgrounds and helps us create our shared vision.

Rasa means tight-knit. We get to the point and have the courage to ask ‘why?’. Because through relentless experimentation, passion, and vision, we’re transforming the way people interact with organizations through AI.

That’s Rasa. That’s our message.

Join us and add yours.

## SUMMARY

We’re looking for a Customer Success Manager to join our Go-to-market team. Your main goal will be to establish strong, scalable customer relationships that drive adoption, retention, and expansion You will be reporting to the Head of Customer Success.

Full-time - 100% remote - Location: USA, East Coast

- This is a remote position, but we cannot hire anybody outside of the USA for this position.
- Rasa can not assist with work authorization (visa sponsorship) for this position.

## ABOUT THIS ROLE

Since we're a startup, we need someone who's ready to jump in, be hands-on, and do whatever it takes to help us achieve our goals. We are hiring a Customer Success Manager to support our company's growth by investing in our customers' success, driving retention and expansion, and ensuring customers achieve long-term value. As a Customer Success Manager, you'll make an impact on your team by:

- Own a book of business of Rasa's enterprise customers, acting as their primary point of contact throughout the post-sale lifecycle (including renewals and expansions).
- Ensure customers onboard successfully and adopt Rasa effectively, working closely with stakeholders at all levels to unblock and enable.
- Run kick-off calls, project meetings, QBRs, and renewals with professionalism and impact.
- Identify expansion opportunities within your accounts, contributing to overall revenue growth.
- Proactively address challenges, manage escalations, and maintain strong communications with customers.
- Drive business value realization across the customer lifecycle and consistently surface that value back to customers through data, insights, and outcomes.
- Maintain accurate account health and renewal forecasting to support broader retention planning.

## ABOUT YOU

- You’ve managed a book of business and know how to run QBRs, onboardings, and renewals.
- You have experience driving upsells and cross-sells, contributing to revenue growth.
- You’ve held a technical role in the past, or regularly worked in a customer-facing role with technical / IT stakeholders; you can handle technical conversations and know when/how to escalate.
- Ability to understand our product and the technology around it well enough to explain it credibly, run a short demo, and configure business logic yourself.
- You’ve worked with large customers in a SaaS/technology context.
- Excellent interpersonal skill: You communicate clearly, operate in a structured manner, and you build lasting customer relationships.
- Cross-functional partnerships: Proven ability to collaborate cross-functionally with internal and external stakeholders

Please keep in mind that we are describing the background that would best fit the role. Even if you don’t meet all the requirements, yet you are confident that you are up for the task, we absolutely want to get to know you!

## MEET YOUR TEAM

Rasa Customer Success sits in the Go To Market organisation and is currently a size of four CSMs and growing with the growth of our business. The team is spread out globally, 50/50 between EMEA and NAMER.

## WHAT YOU CAN EXPECT FROM US

- Flexible hours and a dedicated remote budget
- A stipend for professional development & 6 paid education days to help you grow within your role
- Unlimited PTO + paid sick leave + paid public holidays
- A MacBook, and other tech to help you do your job
- We have regular remote team events, as well as an annual company-wide offsite
- Health benefits
- 401(k) contribution with up to 4% match
- Equity options

You can find more information about our benefits per location here: Rasa Perks & Benefits https://rasa.notion.site/Rasa-Benefits-Perks-5bf7e7e5380240bf9aa5bb6ae488aec9

## ABOUT US

Rasa is a leader in generative conversational AI, enabling enterprises to build and deliver next-level AI assistants. Merging a state-of-the-art engine with a user-friendly no-code UI, Rasa offers an open and adaptable platform that perfectly aligns with business logic. This innovative approach makes Rasa a reliable and trusted choice for enterprises seeking to enhance customer interactions while reducing costs. Rasa is privately held with funding from StepStone, PayPal, Accel, Andreessen Horowitz, Basis Set Ventures, and others. The company was founded in 2016 and is remote-first with a global presence.

Rasa is an equal opportunity employer. We are still a small team and are committed to growing in an inclusive manner. We want to augment our team with talented, compassionate people irrespective of race, color, religion, national origin, sex, physical or mental disability, or age.

PLEASE BE MINDFUL OF THE HIRING LOCATION(S) LISTED.

You must be located in and a resident of the location(s) listed for us to proceed with your application.

## About Rasa

## Company Overview
- **One-liner**: Rasa provides an open, developer-centric platform for building enterprise-grade, trustworthy AI agents that handle complex, high-stakes conversations across voice and chat channels.
- **Entity Type**: Private (Series C)
- **Headquarters**: San Francisco, California, United States (with a major office in Berlin, Germany)
- **Founded**: 2016
- **Founders**: Alan Nichol (Co-Founder & CTO), Alex Weidauer (Co-Founder & Strategic Advisor)

## Core Business
- **Primary industry/industries**: Conversational AI, Enterprise Software, Developer Tools
- **Target customers**: B2B, primarily large enterprises in regulated industries such as finance, banking, retail, insurance, and government.
- **Mission or purpose statement**: To empower organizations to create AI agents that integrate every customer interaction into one ongoing conversation. Their platform is designed to easily build trustworthy AI agents that scale, adapt to your business, and are designed to evolve.

## Products & Services
- **Rasa Platform**: An open, developer-centric platform for building, deploying, and managing enterprise AI agents. It extends LLMs with business logic to create compliant, reliable agents across millions of conversations. Key features include:
    - **Open Framework**: Provides full access to prompts, policies, and the underlying codebase, allowing teams to choose their preferred LLMs, infrastructure, and integration layers without vendor lock-in.
    - **Patented Dialogue Management (CALM)**: Separates language from execution for fluent conversations and predictable results.
    - **Multi-Agent Orchestration**: Coordinates multiple AI agents across systems and workflows, allowing them to share state and hand off tasks.
    - **Voice/IVR**: Supports real-time voice interactions with low-latency processing, barge-in, and turn-taking for phone and voice channels.
    - **Real-time Observability & Control**: Built-in tools to monitor, evaluate, and improve AI agent behavior in production.
    - **On-prem/Private Cloud Deployment**: Can be deployed on customer infrastructure, private cloud, or fully offline/air-gapped environments.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total funding of **$70.2M** (as of Series C in February 2024). Estimated annual revenue of **$18.0M** (per LinkedIn).
- **Notable Investors/Partners**: Backed by **Andreessen Horowitz (a16z)**, **Accel**, **Basis Set Ventures**, **PayPal Ventures**, and **StepStone Group** (led the Series C).
- **Growth Signals**: 
    - Named a **Strong Performer** in The Forrester Wave™: Conversational AI Platforms for Customer Service, Q2 2026.
    - Reports a **59%** goal completion rate per conversation and a **50%** cost reduction in operational expenses across 50+ enterprise deployments.
    - Headcount grew **+35.2% YoY** to approximately 80 employees (per LinkedIn).
    - Operates in 10 countries including Germany, the UK, Serbia, and France.

## Competitive Advantages
- **Open & Flexible Architecture**: Unlike closed, black-box AI platforms, Rasa is built on open principles. It provides full access to the codebase, prompts, and policies, eliminating vendor lock-in and allowing deployment on any infrastructure, including air-gapped environments.
- **Patented Dialogue Management (CALM)**: Their architecture separates language understanding from business logic, enabling predictable, reliable outcomes even in complex, high-stakes enterprise conversations.
- **Enterprise-Grade Control & Compliance**: Built for regulated industries, Rasa offers on-prem/private cloud deployment, real-time observability, and transparent logs, giving organizations full control over data, security, and model providers.
- **Proven Enterprise Traction**: Reports a 59% goal completion rate and a 50% cost reduction in operational expenses across 50+ enterprise deployments.

## Strategic Focus
- **Deepening Enterprise Adoption**: Focused on serving large, regulated enterprises in finance, banking, insurance, retail, and government sectors that require high trust and control.
- **Scaling Multi-Agent Systems**: Developing infrastructure to allow organizations to start with a single agent and scale to a distributed network of specialized, domain-specific agents.
- **Voice & Omnichannel Expansion**: Investing heavily in real-time voice/IVR capabilities to support natural, human-like conversations across phone and voice channels.
- **Maintaining Open-Source Roots**: Continuing to offer an open framework that provides full access and control, differentiating from closed, proprietary competitors.

## Why Work Here
- **Culture & Values**: Rasa emphasizes integrity, diversity, customer outcomes, and acting as one team. They foster an inclusive environment where mistakes are addressed with honesty and empathy.
- **Flexible Work**: Offers flexible schedules, remote opportunities, and the ability to work from home. They encourage employees to take at least two consecutive weeks of paid time off per year.
- **Professional Development**: Provides a yearly budget for professional development and encourages employees to grow, learn, and push themselves.
- **Compensation & Perks**: Offers stock options so employees have a stake in the company. They also have a yearly professional development budget and hold annual team offsites in an exciting European city.
- **Global & Distributed Team**: With offices in San Francisco and Berlin, and employees across 10 countries, the company is highly distributed and international.

## Sources
1. [rasa.com](https://rasa.com/)
2. [rasa.com/careers](https://rasa.com/careers)
3. [rasa.com/about](https://rasa.com/about)
4. [linkedin.com/company/rasa](https://www.linkedin.com/company/rasa)
5. [jobs.ashbyhq.com/Rasa](https://jobs.ashbyhq.com/Rasa)

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