---
title: 'Customer Success Manager at rebuild.work'
canonical: 'https://feeny.ai/job/customer-success-manager-rebuild-work-new-york-cv6w2ttwbjp5'
type: 'job'
last_seen: '2026-09-13'
---

# Customer Success Manager at rebuild.work

- **Company:** rebuild.work
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-11
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.gem.com/rebuild-work/am9icG9zdDpUPlveGlDPHFH4cMwps-un

## Job description

## About Rebuild

America's disaster response system is broken. When a pipe bursts or a fire tears through a home, families are displaced for weeks, sometimes months, while restoration contractors fight to get reimbursed for their work through a slow, paper-heavy insurance process. Communities are dramatically changed in a matter of hours, and the contractors who rebuild them shouldn't have to wait.

Rebuild is an operating system for restoration contractors who specialize in mitigating damage to homes and rebuilding them after disasters strike. Our initial product enables contractors to generate insurance-compliant estimates in minutes, allowing them to get reimbursed faster, take on more jobs, and repair more homes. Our customers are seeing 95%+ reductions in documentation time and 7%+ increases in claim reimbursements.

We ended 2025 beating our revenue targets and closing our Seed round. Our customers include some of the largest restoration companies in the country, and we serve as a true extension of their teams. Climate change drives an estimated $210 billion in annual property damage, and Rebuild is tackling the massive opportunity to help contractors move faster and more accurately.

## The Role

We're looking for a Customer Success Manager to join our growing team and help ensure that every contractor we work with gets real, lasting value from Rebuild. This is an individual contributor role on an existing CS team;  you'll manage a mixed portfolio of accounts across contract sizes, large and small, and serve as a trusted partner for our customers throughout the full lifecycle of their relationship with us.

A significant part of this role is onboarding. You'll be responsible for getting new customers up and running quickly and effectively, and just as importantly, for improving how we do it. We're looking for someone who doesn't just execute the playbook but questions it, tightens it, and makes it better over time.

You'll work both reactively, digging into customer problems and troubleshooting issues with real depth,  and proactively, building relationships and driving adoption before problems arise. You'll develop deep expertise in how our customers operate so you can be a credible voice in product conversations, not just a messenger.

You won't carry a hard revenue quota, but you'll play a meaningful role in renewals and expansion, and your success will be measured by the health and retention of your book of business. This includes running a consistent quarterly business review process, building lasting customer relationships, and supporting the structure of renewals.

This is an in-office role in New York City. We work out of 221 Canal alongside the Rebuild engineering and founding team, and we're looking for someone who wants to build something, not just manage accounts from a distance.

## What You'll Do

- Own a portfolio of accounts across company sizes, serving as the primary point of contact from onboarding through renewal
- Lead customer onboarding end-to-end — setting customers up for fast time-to-value and then continuously refining the process to make it better
- Troubleshoot customer problems with depth — you'll be expected to understand the product well enough to diagnose issues, not just escalate them
- Develop genuine expertise in how restoration contractors run their businesses, so your feedback to the product team is grounded and specific
- Serve as a direct line between customers and the product team — synthesizing patterns across your book of business into actionable recommendations
- Conduct regular check-ins and business reviews to understand customer goals and surface expansion opportunities
- Identify at-risk accounts early and work cross-functionally to address them before they become problems
- Partner with the sales team on renewals and expansion conversations, providing context and continuity

## What We're Looking For

- 3+ years of experience in customer success, account management, or a closely related role at a B2B SaaS company
- Proven ability to manage a diverse book of business — from high-touch enterprise relationships to scaled SMB accounts
- Strong onboarding instincts — you know how to get customers to value quickly, and you're always looking for ways to do it better
- A troubleshooter at heart — you dig into customer problems with curiosity and depth rather than routing tickets and waiting for answers
- Strong communicator who can translate technical concepts for non-technical audiences (our customers are contractors, not software engineers)
- Experience making structured, specific product recommendations — you can turn customer frustration into a clear brief
- Based in New York City and excited to work in-office at 221 Canal alongside the Rebuild team with occasional travel
- Experience working with CRM and CS platforms to track account health and stay organized across a large portfolio
- A genuine curiosity about the industries you serve — bonus points for experience in construction tech, insurance, or field services
- You're energized by early-stage environments where the playbook is still being written

## What We Offer

- Interesting and challenging work solving a mission-critical problem for contractors rebuilding communities after disasters
- Medical, Vision, and Dental Insurance
- Flexible Vacation
- You will work directly with the founders Alex Toporek and John Reim, and across a tight-knit team at the Gutter Capital office at 221 Canal in NYC
- Thoughtful programming, fun events, and continuous learning fireside chats on a regular basis
- Compensation includes meaningful equity and $100k-180k OTE

## Equal Opportunity Employer

At Rebuild, we aim to foster a workplace free from discrimination. We believe that diversity of experience, perspectives, and backgrounds leads to a better environment for our people and a better product for our clients. Rebuild is an equal-opportunity employer and encourages all applicants from every background and life experience to apply.

Applicants must be eligible to work in the United States. Rebuild does not sponsor work visas or employment authorization. Only candidates with the legal right to work in the U.S. will be considered for this position.

## About rebuild.work

## Company Overview
- **One-liner**: Rebuild provides an AI-powered operating system for restoration contractors, starting with estimating software that converts days of work into minutes to accelerate disaster recovery.
- **Entity Type**: Private (Seed stage)
- **Headquarters**: New York, New York, United States
- **Founded**: 2024
- **Founders**: Alex Toporek (Co-Founder & CEO), John Reim (Co-Founder, Head of Product)

## Core Business
- **Primary Industry**: Software Development, Property Restoration Technology
- **Target Customers**: Restoration contractors (B2B, SMB and enterprise restoration companies)
- **Mission Statement**: "Accelerate disaster recovery by streamlining the restoration process from initial assessment to project completion."

## Products & Services
- **[Rebuild Estimate]**: AI-powered estimating tool that generates insurance-compliant estimates in minutes (not hours or days) using machine learning. Type: SaaS. This helps contractors get more jobs approved by insurance carriers and get homeowners back in their homes faster.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Total Funding**: $2.1M (Seed round, raised January 2025)
- **Lead Investor**: Gutter Capital, 25madison
- **Key Metric**: 7 employees (as of mid-2026), with +233.3% year-over-year headcount growth
- **Growth Signals**: Founded in 2024 and already has active job postings for senior engineering, customer success, and sales roles; backed by notable early-stage investors; expanding into a major market (disaster restoration tech).

## Competitive Advantages
- **AI-First, Niche Focus**: The only AI estimating tool built specifically for the restoration industry, which is underserved by modern software solutions.
- **Speed to Value**: Reduces estimate generation from days to minutes, directly enabling contractors to take on more jobs and increase revenue.
- **Insurance-Compliant**: Estimates are built to be accepted by insurance carriers, solving a major pain point in the restoration workflow.

## Strategic Focus
- **Platform Expansion**: Moving beyond estimating to build a comprehensive operating system for restoration contractors, covering the entire job lifecycle from assessment to completion.
- **Go-to-Market**: Scaling sales and customer success teams to onboard more contractors and penetrate the large, fragmented restoration market.
- **Product Development**: Deepening AI/ML capabilities to further automate and streamline restoration workflows.

## Why Work Here
- **High-Impact Mission**: Directly contribute to accelerating disaster recovery for communities affected by fires, floods, and other catastrophic events.
- **Early-Stage Growth**: Join a well-funded seed-stage startup with strong investor backing (Gutter Capital, 25madison) and significant growth trajectory (+233% headcount growth YoY).
- **Hybrid Work Culture**: Based in New York (HQ at 221 Canal), with a collaborative office culture that includes weekly team dinners and fireside chats alongside other Gutter Capital portfolio companies.
- **Strong Engineering Team**: Building with modern tech stack (React, TypeScript, Python, React Native) with a high ratio of technical staff (4 out of 7 employees are technical).
- **Proximity to Talent & Investors**: Located in the NYC tech ecosystem, with alumni from Meta, Nasdaq, and other top firms.

## Sources
1. [Rebuild Careers Page](https://www.rebuild.work/careers)
2. [LinkedIn Company Profile](https://linkedin.com/company/rebuild-work)
3. [Built In Company Profile](https://builtin.com/company/rebuild-1)
4. [Tracxn Company Profile](https://tracxn.com/d/companies/rebuild/__j9SJTAP4TrVJgB2qoFarvDQaUK9TgGxzDt3JSfQ_uMo)
5. [The Org Profile](https://theorg.com/org/rebuild)

## Other roles at rebuild.work

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- [Senior Product Designer](https://feeny.ai/job/senior-product-designer-rebuild-work-new-york-p7rqm5sv77xb) — New York, NY
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