---
title: 'Customer Success Manager at Reducto'
canonical: 'https://feeny.ai/job/customer-success-manager-reducto-new-york-3wkntd3qjksq'
type: 'job'
last_seen: '2026-09-07'
---

# Customer Success Manager at Reducto

- **Company:** Reducto
- **Location:** New York, NY
- **Compensation:** $180k–$230k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-17
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/reducto/78750843-1a22-45e0-9e97-fd4de97e051f

## Job description

## ABOUT US

Reducto is the agentic document platform for leading AI teams who demand enterprise performance at scale. We provide a comprehensive toolkit for working with documents the way a human would, combining custom in-house and leading frontier models to power efficient and accurate document workflows.

We’ve grown rapidly, increasing revenue 8x year over year and partnering with hundreds of companies, from leading AI teams like Harvey, Vanta, and Scale, to enterprise customers across FAANG and top trading firms.

Reducto has raised over $100M from world-class investors including a16z, Benchmark, and First Round Capital.

## THE OPPORTUNITY

As part of the early Customer Success team, you'll help to build our customer success function from the ground up while managing a portfolio of high-value customers to drive logo retention and NRR. You'll work directly with technical teams using Reducto to solve complex document processing challenges, ensuring they get maximum value from our platform. This is a unique opportunity to shape how we deliver customer success at a rapidly growing AI infrastructure company.

WE WOULD LOVE TO MEET YOU IF THE FOLLOWING RESONATES:

- You're Strategic and Technical: You can dive deep with technical teams to understand their document processing challenges while maintaining a strategic view of their business objectives. You're comfortable discussing both technical implementation details and big-picture business outcomes.
- You're Process-Oriented: You know how to build scalable success processes and can establish the foundations for a world-class CS organization.
- You're Data-Driven: You're skilled at tracking and analyzing customer health metrics, usage data, and business outcomes. You use data to drive your decisions and to demonstrate clear ROI to customers.
- You're an Exceptional Communicator: You can effectively engage with both technical practitioners and executive stakeholders. You excel at written documentation, customer training, and leading strategic business reviews.
- You're Proactive and Independent: You don't wait for problems to surface – you actively monitor customer health and spot opportunities to drive additional value. You're comfortable working autonomously while building processes for scale.

## THE CORE WORK WILL INCLUDE:

## 70% OF TIME

- Managing a portfolio of enterprise customers from implementation through expansion
- Conducting regular business reviews and maintaining strong relationships with key stakeholders
- Monitoring customer health metrics and proactively addressing potential issues
- Creating and executing customer success playbooks for different customer segments

## 30% OF TIME

- Building our customer success function from the ground up
- Establishing processes for onboarding, training, and ongoing customer engagement
- Creating scalable customer enablement content and documentation
- Partnering with Product and Engineering to represent the voice of the customer

YOU ARE LIKELY A STRONG FIT IF:

- You’ve worked with Enterprise clients in consulting for 4+ years
- You’re familiar with ML/AI infrastructure or developer tools
- You have a technical background or strong interest in AI/ML

## BONUS POINTS IF YOU:

- Have previously worked at a high-growth startup
- Bring established relationships in the ML/AI ecosystem
- Have demonstrable experience growing accounts and driving expansions

This is an in-person role at our office in N. We're an early-stage company which means that the role requires working hard and moving quickly. Please only apply if that excites you.

## BENEFITS AT REDUCTO

At Reducto, we’re invested in the well-being and growth of our team. Here’s what we currently offer:

- Unlimited PTO: We believe great work requires recharging.
- Lunch: Receive a free lunch to eat with your teammates daily at the office
- Reimbursed Transportation: Provide us with your receipts and we’ll take care of the costs
- Insurance: Generous health insurance covering medical, dental, and vision.
- Health and Wellness Budget: We provide up to $150/mo reimbursement for health and wellness spending, such as gym memberships, fitness classes, or similar.
- Parental Leave: Work with us to build a leave schedule that works for you and your family
- 401k + 4% company match

Reducto is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.

## About Reducto

## Company Overview
- **One-liner**: Reducto is the agentic document platform for leading AI teams, providing a comprehensive toolkit for document parsing, extraction, and automation at enterprise scale.
- **Entity Type**: Private (Series B)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2023
- **Founders**: Adit Abraham (CEO) and Raunak Chowdhuri (CTO)

## Core Business
- **Primary industry**: Document AI / Enterprise Software / Artificial Intelligence
- **Target customers**: AI teams and enterprises across legal, finance, healthcare, and insurance sectors — ranging from startups to Fortune 10 companies.
- **Mission or purpose**: To unlock messy, real-world document data so that leading AI teams can build smarter systems, faster decisions, and better products.

## Products & Services
- **Parse**: Reads documents like a human would, capturing layout, structure, and meaning with high accuracy. Uses Agentic OCR that reviews and corrects outputs in real-time for near-perfect results.
- **Extract**: Extracts structured data directly from documents with schema-level precision — invoice fields, onboarding forms, financial disclosures, and more.
- **Edit**: Dynamically fills in detected blanks, tables, and checkboxes with supplied data across scanned PDFs, digital forms, and complex multi-page documents — no bounding boxes or templates required.
- **Split**: Automatically separates multi-document files or long forms into individually useful units using intelligent, layout-aware heuristics.
- **Deep Extract**: The most accurate structured document extraction agent yet, leveraging vision-language models for context-aware extraction.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Total Funding**: $108.4M across four rounds
  - Pre-Seed (Apr 2024): $500K led by Y Combinator
  - Seed (Oct 2024): $8.4M led by First Round Capital
  - Series A (Apr 2025): $24.5M led by Benchmark
  - Series B (Nov 2025): $75M led by Andreessen Horowitz
- **Notable Investors**: Benchmark, First Round Capital, Andreessen Horowitz, Box Group, Y Combinator, and founders of Dropbox and Airtable.
- **Growth Signals**: Headcount grew 313.3% YoY to 43 employees; trusted by leading AI teams including Harvey, Scale AI, and Vanta; serves Fortune 10 enterprises; operates in 6 countries.

## Competitive Advantages
- **Agentic OCR**: Combines custom in-house vision models with leading frontier VLMs that review and correct outputs in real-time, achieving near-perfect accuracy even on edge cases.
- **Enterprise-grade security**: SOC 2 and HIPAA compliant, with flexible deployment options from cloud to fully air-gapped environments and zero data retention.
- **Battle-tested infrastructure**: 99.9%+ uptime, built for enterprise workloads at scale.
- **Deep technical moat**: Founders are MIT CS graduates with published computer vision research and experience at Google and MIT Media Lab.

## Strategic Focus
- Scaling the platform to serve more enterprise customers across legal, finance, healthcare, and insurance verticals.
- Continuing to advance proprietary vision-language models for document understanding.
- Expanding the team, particularly in engineering, machine learning, and go-to-market roles.

## Why Work Here
- **Culture**: "We stay small on purpose, so ideas move fast, ownership runs deep, and your work directly shapes the future of the company." The team is described as builders — curious, humble, and relentless about solving real problems.
- **Team**: 43 employees with strong talent from MIT, Stanford, and companies like Scale AI, Vanta, Meta, and Hudson River Trading. Technical roles make up 27% of the team.
- **Location**: San Francisco office with daily lunch, snacks, and commute stipends.
- **Benefits**: High-quality medical, dental, and vision coverage; 401k with 4% company match; health and wellness stipends (gym, fitness classes); parental leave; flexible PTO.
- **Open roles**: 35 active job postings across engineering, ML, product, customer success, and sales — all full-time in San Francisco.

## Sources
1. [reducto.ai](https://reducto.ai/)
2. [reducto.ai/careers](https://reducto.ai/careers)
3. [ycombinator.com/companies/reducto](https://www.ycombinator.com/companies/reducto)
4. [linkedin.com/company/reducto-ai](https://www.linkedin.com/company/reducto-ai)
5. [cbinsights.com/company/reducto-ai](https://www.cbinsights.com/company/reducto-ai)
6. [fortune.com](https://fortune.com/2025/04/01/reducto-ai-document-parsing-startup-raises-24-5-million-series-a-led-by-benchmark/)

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