---
title: 'Customer Success Manager (Remote) at Fresh Prints'
canonical: 'https://feeny.ai/job/customer-success-manager-remote-fresh-prints-south-africa-kh8hnwc16wwn'
type: 'job'
last_seen: '2026-11-02'
---

# Customer Success Manager (Remote) at Fresh Prints

- **Company:** Fresh Prints
- **Location:** South Africa
- **Posted:** 2026-10-27
- **Last confirmed live:** 2026-11-02
- **Apply:** https://job-boards.greenhouse.io/freshprints/jobs/6236122004

## Job description

## About Frontier

[Frontier](https://www.hirefrontier.com) is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 380-person company that has most of our team in India and the Philippines. A few years ago, Fresh Prints started helping other fast-growing companies build their teams. We got so good at it that we decided to spin out a new company to focus exclusively on that and call it Frontier.

Here at Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. We have placed over 800 hires across 50 different US-based startups and high-growth companies.

About the Client:

EverSpark is a technology-forward custom jewelry manufacturing platform powering independent jewelry designers, retailers, and enterprise brands. Our platform enables customers to design, render, price, revise, approve, and manufacture custom jewelry through a seamless digital workflow.

We combine manufacturing expertise with modern software, AI-assisted design tools, and a high-touch customer experience to streamline the end-to-end custom jewelry process.

## Role Overview

We are hiring a remote Jewelry Account Manager / Customer Success Manager to manage customer relationships and guide clients throughout the custom jewelry design and manufacturing process.

This is a highly consultative, customer-facing role where you'll serve as the primary point of contact for customers. You'll help clients clarify design requirements, answer questions, coordinate with internal production teams, manage timelines, and ensure orders move smoothly from concept to delivery.

This role combines customer success, project coordination, pricing support, and production management, making it ideal for someone who enjoys both relationship management and operational execution.

The ideal candidate is highly organized, tech-savvy, an exceptional English communicator, and comfortable managing multiple high-value customer workflows in a fast-paced environment.

## Key Responsibilities

Customer Account Management

- Manage inbound customer requests for custom jewelry pieces
- Serve as the primary point of contact for assigned accounts
- Communicate directly with customers via email, phone, and messaging platforms
- Ensure a high-touch, responsive customer experience

Requirement Gathering & Order Clarification

- Review customer submissions and identify missing or unclear information.
- Ask thoughtful clarifying questions to fully understand customer requirements before production begins.
- Translate customer requests into clear, actionable instructions for internal teams.
- Guide customers through pricing, materials, manufacturing capabilities, and design trade-offs.
- Ensure customer expectations are aligned with operational capabilities and production timelines.

Production & Internal Coordination

- Coordinate closely with CAD designers, production, and operations teams throughout the manufacturing process.
- Support CAD preparation and coordination by ensuring customer requirements are accurately translated into production-ready designs.
- Assist with quote preparation and pricing coordination while maintaining a high level of accuracy.
- Track order progress from design through manufacturing and final delivery.
- Ensure all required materials (e.g., stones, specifications, approvals) are received before production.
- Escalate production or technical issues when needed.

Customer Follow-ups & Workflow Management

- Follow up on pending approvals, missing customer inputs, or stalled orders.
- Maintain accurate notes, customer communications, and order updates in internal systems.
- Ensure customer projects continue progressing smoothly through every stage of production.
- Support continuous improvement of internal workflows and customer processes.
- Identify opportunities to improve organization, efficiency, and customer experience using technology or automation.

Required Qualifications

- Excellent written and spoken English.
- Strong verbal communication skills with a neutral, easy-to-understand accent suitable for communicating with US-based customers.
- Strong listening skills with the ability to ask thoughtful follow-up questions and communicate complex information clearly.
- 2+ years of experience in Customer Success, Account Management, Client Services, Operations, or similar customer-facing roles.
- Experience managing multiple customer requests while working under tight deadlines.
- Highly organized with exceptional attention to detail.
- Tech-savvy and able to quickly learn new systems and software.
- Strong problem-solving skills with a proactive, ownership mindset.
- Demonstrated ability to improve workflows, solve problems independently, or take initiative beyond assigned responsibilities.
- Comfortable working US business hours.

## Preferred Qualifications

- Experience in jewelry, diamonds, gemstones, luxury products, or custom manufacturing environments.
- Experience working with custom or bespoke jewelry manufacturing.
- Experience with CAD preparation, CAD coordination, jewelry production workflows, quote preparation, or pricing coordination.
- Experience balancing customer service responsibilities with operational or production support.
- Experience working in fast-paced production environments with short turnaround times.
- Prior exposure to SaaS platforms, marketplaces, CRM systems, AI tools, or workflow management software.
- Experience at companies like Rare Carat, Nivoda, or similar jewelry or diamond technology companies is highly preferred.

Ideal Candidate Profile

- Friendly, empathetic, and professional communicator who enjoys building relationships with customers.
- Naturally curious and comfortable asking clarifying questions before making assumptions.
- Strong analytical thinking and attention to detail.
- Calm and confident when managing customer conversations.
- Comfortable balancing customer expectations with operational constraints.
- Able to manage multiple customer projects simultaneously while maintaining accuracy.
- Thrives in fast-paced environments with time-sensitive production schedules.
- Comfortable handling both customer-facing responsibilities and operational work such as pricing, CAD coordination, and production tracking.
- Demonstrates initiative by improving processes, building systems, or finding more efficient ways of working.
- Strong ownership and accountability—you naturally take responsibility for ensuring customer orders move forward.
- Excited to learn new technology and comfortable working with AI-enabled platforms and modern software.

Work Details

- Preferred Location: South Africa
- Work Schedule: US business hours (aligned to customer base)
- Start Date: As soon as possible

## About Fresh Prints

## Company Overview
- **One-liner**: Fresh Prints is a custom apparel company that designs and prints merchandise for collegiate organizations, schools, and businesses, operating through a network of student campus managers.
- **Entity Type**: Private (bootstrapped, acquired by founders for $16,000)
- **Headquarters**: New York, NY, USA (with offices in Manila, Philippines and Hyderabad, India)
- **Founded**: 2009
- **Founders**: Originally co-founded by Jason Israel and Sasha Sherman; later acquired and led by Jacob Goodman, Josh Arbit (CEO), and Jolijt Tamanaha (co-owner)

## Core Business
- **Primary industry**: Custom apparel / collegiate merchandise
- **Target customers**: B2B (Greek organizations, student clubs, university departments, companies) and B2C (through campus managers)
- **Mission or purpose statement**: Not publicly stated, but the company emphasizes "living and working with purpose," meritocracy, and investing in individual development.

## Products & Services
- **Custom Apparel**: T-shirts, sweatshirts, sweatpants, bottles, hats, and other merchandise – designed and printed for student organizations, Greek societies, corporate clients, and events. (Service-oriented, design + printing)
- **In-House Apparel Line**: Launched in 2021, a matching sweat set (sweatshirt and sweatpants) sold directly. (Retail product)
- **Campus Manager Program**: A network of student representatives (380+ active) who sell to their campus communities, supported by training, design tools, and order financing. (Sales channel / internship program)

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Revenue reported as $40 million (2022) per Wikipedia; LinkedIn estimates $6.3M (possibly a different calculation). Conflicting reports – both cited.
- **Notable Investors/Partners**: Bootstrapped; no external investors. Licensed vendor for Affinity Licensing (Greek organizations) and Collegiate Licensing Company (universities).
- **Growth Signals**: 
  - 380+ active campus managers, up from 120 in 2016 and 625 in 2022 (Wikipedia).
  - 400+ total team members, 928 employees on LinkedIn (including campus managers?).
  - Expanded into new verticals via "Frontier" division (real estate, luxury travel, jewelry, fintech).
  - Operating in 486+ schools, 16,566,500+ orders placed.

## Competitive Advantages
- **Unique sales model**: A distributed network of college students (Campus Managers) who act as local brand ambassadors – low cost, high-touch, and scalable.
- **Meritocracy**: Promotes a culture where "your voice is as loud as the quality of your input, not your title."
- **Vertical integration**: In-house design, printing, and logistics across multiple countries.
- **Strong brand affinity**: Trusted by major universities (e.g., University of Virginia, University of Florida, University of Pennsylvania).

## Strategic Focus
- **Diversification beyond apparel**: The "Frontier" division is building new businesses in travel, real estate, jewelry, banking, and fintech staffing.
- **Global expansion**: Operations in the US, India, and Philippines – with remote-first roles across these hubs.
- **Talent development**: Heavy investment in internal training and career growth; 99% of campus managers say Fresh Prints helped them get jobs, and 87% say skills developed helped their career grow.

## Why Work Here
- **Culture**: Meritocratic, purpose-driven, with a focus on individual development. The company values "ambitious" people who want to "live and work with purpose."
- **Remote/Hybrid policy**: Multiple roles are remote (India, Philippines, US), though New York HQ is in Manhattan. Offices in Hyderabad and Manila.
- **Perks**: Not detailed, but the company offers scholarships and a strong emphasis on growth and ownership.
- **Engineering culture**: Growing tech team (Full Stack Engineer, ML Engineer, etc.) working on internal tools, signal processing, and e-commerce support.

## Sources
1. [freshprints.com](https://www.freshprints.com/about-us)
2. [greenhouse.io](http://job-boards.greenhouse.io/freshprints)
3. [wikipedia.org](https://en.wikipedia.org/wiki/Fresh_Prints)
4. [linkedin.com](https://www.linkedin.com/company/fresh-prints)
5. [apply.freshprints.com](https://apply.freshprints.com/careers-page/)

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