---
title: 'Customer Success Manager (Remote, Portugal) at Easygenerator'
canonical: 'https://feeny.ai/job/customer-success-manager-remote-portugal-easygenerator-portugal-8n23gs22cnbp'
type: 'job'
last_seen: '2026-09-05'
---

# Customer Success Manager (Remote, Portugal) at Easygenerator

- **Company:** Easygenerator
- **Location:** Portugal
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-04
- **Last confirmed live:** 2026-09-05
- **Apply:** https://jobs.ashbyhq.com/easygenerator/fa56d2c8-bbac-4ee8-b3d0-7b6b3c2f5be6

## Job description

JOIN EASYGENERATOR AND HELP CUSTOMERS UNLOCK THE FULL VALUE OF E-LEARNING

Step into an exciting role with an innovative e-learning software company in the EdTech space as a Customer Success Manager.

Easygenerator is a fast-growing scale-up revolutionizing e-learning with our award-winning authoring tool. Join us to build trustful relationships with customers across a broad range of industries and geographies, and drive the retention, expansion, and advocacy that fuel our growth.

## What you will be doing

- Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth.
- Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes.
- Objectively assess account health scores and proactively take action to improve them.
- Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders.
- Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers.
- Develop and execute strategic success plans tailored to each customer's objectives, supporting retention and unlocking expansion and upsell opportunities.
- Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions.

## What you will bring

- A bachelor's degree or higher.
- 2–3 years of Customer Success or key account management experience; prior experience is a plus but not required.
- Excellent written and spoken English, with the ability to communicate clearly and lead conversations while knowing when to listen.
- A commercial mindset and passion for negotiating strong outcomes for both customers and internal stakeholders.
- A customer-oriented approach, with the ability to identify the real need behind a request.

## Nice to have

- A passion for HR tech and familiarity with the latest trends in the space.

Ready to Join Us? If you're passionate about building trusted customer relationships and helping teams unlock the value of learning, we'd love to hear from you. Apply today!

## About Easygenerator

## Company Overview
- **One-liner**: Easygenerator is an AI-powered e-learning authoring platform that enables employees to create and share company-tailored training at scale.
- **Entity Type**: Private (funding details not publicly available)
- **Headquarters**: Dubai, United Arab Emirates
- **Founded**: 2013
- **Founders**: Kasper Spiro (co-founder)

## Core Business
- **Primary industry**: E-learning / Learning & Development (L&D) software
- **Target customers**: B2B – enterprises, SMBs, and L&D teams; also used by individual internal experts
- **Mission / purpose**: “Empowering every employee to share knowledge” and making learning easier and more accessible for organizations worldwide

## Products & Services
- **Easygenerator (core platform)**: AI-powered e-learning authoring suite (SaaS) that lets anyone create courses, training videos, and skill‑practice exercises.
- **EasyAI**: AI assistant that guides experts through creating structured, didactically sound courses from their knowledge, documents, and ideas.
- **EasyCoach**: AI coach that helps employees practice real workplace conversations (voice or text) and receive instant feedback.
- **EasyVideo**: AI-powered video creation tool (launched 2026) that turns existing knowledge and decks into training videos with AI avatars and multilingual voiceovers.
- **EasyTranslate**: Built-in localization suite supporting 75 languages, allowing teams to translate and update courses without leaving the platform.

## Market Standing
- **Valuation / Market Cap**: Not disclosed
- **Key Metric**: Total funding – not publicly available; reported metrics include 2,000+ organizations, 75,000+ authors, and over 1,000,000 learners (as of 2020)
- **Notable Investors / Partners**: Not publicly listed; the platform is ISO 27001 certified and GDPR compliant, hosted on AWS (Frankfurt data center)
- **Growth Signals**: Opened 2 new offices in 2025; launched EasyVideo in 2026; crossed 10,000 authors in 2020 and 1,000,000 learners in 2020; continues to expand globally with offices in UAE, Netherlands, Ukraine, Egypt, South Africa, Colombia, and Philippines

## Competitive Advantages
- **Employee-Generated Learning (EGL)**: Pioneered the concept of peer‑driven, continuously updated training – courses are created and maintained by the people closest to the work, ensuring relevance.
- **AI‑first approach**: First in the industry to bring AI into course authoring (EasyAI in 2023) and continues to launch AI‑powered features (EasyCoach, EasyVideo).
- **Ease of use**: Designed for non‑experts, reducing dependency on L&D teams; anyone in the organization can create training.
- **All‑in‑one suite**: Combines authoring, video creation, coaching, and translation in a single platform with predictable pricing.

## Strategic Focus
- **AI integration**: Deepening AI capabilities for content creation, skill practice, and video production.
- **Global expansion**: Growing office footprint and supporting multilingual training (75 languages) to serve international enterprises.
- **Employee‑Generated Learning advocacy**: Continuing to promote EGL as a methodology that keeps training up‑to‑date and relevant.

## Why Work Here
- **Culture**: Fast‑paced, customer‑value‑first environment with principles like “we keep the speed: launch, learn and iterate” and “we challenge constructively”.
- **Team**: 45 nationalities across offices in Dubai, Rotterdam, Alexandria, Cape Town, Zhytomyr, and remote hubs in Colombia and the Philippines. Hybrid and remote options available depending on location.
- **Growth**: Emphasis on internal learning – revenue enablement team provides training, and the tech team shares knowledge through structured processes. External support is available when needed.
- **Perks**: Hands‑on experience with the latest AI technologies; career pathing encouraged; award‑winning learning environment.
- **Work mode**: Remote‑friendly; some offices are hybrid (e.g., Dubai), others fully remote.

## Sources
1. [easygenerator.com/careers](https://www.easygenerator.com/en/careers/)
2. [easygenerator.com/about](https://www.easygenerator.com/en/about-easygenerator/)
3. [easygenerator.com](https://www.easygenerator.com/en/)
4. [jobs.ashbyhq.com/easygenerator](https://jobs.ashbyhq.com/easygenerator)

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