--- title: 'Customer Success Manager (Remote-USA) at DeepJudge' canonical: 'https://feeny.ai/job/customer-success-manager-remote-usa-deepjudge-united-states-h2ke77ewj0n9' type: 'job' last_seen: '2026-09-14' --- # Customer Success Manager (Remote-USA) at DeepJudge - **Company:** DeepJudge - **Location:** United States - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-06-08 - **Last confirmed live:** 2026-09-14 - **Apply:** https://jobs.ashbyhq.com/deepjudge/61daa039-7cad-4c81-91ca-5ea955bef9e4 ## Job description About DeepJudge: DeepJudge is the intelligence layer for legal work. Founded by former Google search engineers with PhDs in AI from ETH Zurich, we help legal teams unlock the institutional knowledge trapped inside their organizations, through world-class enterprise search and AI infrastructure. Every firm can license the same AI models, but no two firms share the same institutional knowledge. Decades of experience, work product, and precedent are often trapped across systems, underused and inaccessible. DeepJudge makes this expertise instantly available through world-class enterprise search and AI infrastructure, enabling firms to automate workflows, build knowledge-powered applications, and turn experience into a lasting advantage. Our platform is trusted by many of the world’s leading law firms, including Holland & Knight, Gunderson Dettmer, Cozen O’Connor, ArentFox Schiff, CMS Switzerland, and Schoenherr, as well as leading Fortune 500 corporate legal teams. We are headquartered in Switzerland with a growing team across North America and Europe, backed by a $42.2M Series A led by Felicis with continued support from Coatue. Recent launches such as SuperSearch and partnerships with Thomson Reuters and Harvey reflect the increasing adoption of DeepJudge across legal workflows. At DeepJudge, we move fast, think rigorously, and care deeply about what we build. We combine cutting-edge research with close collaboration with our clients to deliver solutions that truly make an impact. If you want to be part of a team defining how AI transforms high-stakes knowledge work, this is the place to do it. If you are passionate about delivering exceptional customer experiences and building lasting client relationships, we would love to connect with you about joining our rapidly growing team as a Customer Success Manager. You will play a key role in transforming the way large law firms leverage technology to drive efficiency and profitability. Your responsibilities will include: Retention & Growth: Monitor client satisfaction, identify upsell opportunities, and ensure renewals by driving ROI for our clients. Client Onboarding: Guide new clients through successful implementation and onboarding, tailoring strategies to meet their unique needs. Relationship Management: Serve as the primary point of contact for your portfolio of clients, fostering strong, long-term relationships. Project & Stakeholder Management: Coordinate cross-functional projects and manage stakeholder expectations to ensure smooth execution and client success. Presentations & Training: Lead engaging training sessions and business reviews with senior professionals. Issue Resolution: Proactively address client concerns and resolve issues with professionalism and efficiency. Insights & Feedback: Gather client feedback to drive continuous improvement and contribute to product development. What we are looking for: - Experience: 5+ years in a customer success, client-facing, or account management role, ideally in a SaaS or legal technology environment. - Professionalism: Polished communication and presentation skills, with the ability to confidently engage senior legal professionals. - Legal Expertise (Nice to Have): A Juris Doctor (J.D.) or prior experience practicing law is highly preferred, demonstrating an in-depth understanding of legal workflows and client needs. - Tech-Savvy: Comfortable navigating and explaining complex software, with a keen intellectual curiosity and passion for emerging technologies, including AI and Large Language Models (LLMs). - Strategic & Self-Directed: A proactive and entrepreneurial mindset, with the ability to thrive in a dynamic "startup/scale-up" environment where you will help build processes rather than simply follow a pre-existing playbook. - Detail-Oriented: A meticulous approach to managing tasks, timelines, and client requests. - Responsive & Reliable: Ability to effectively manage a book of business and multiple clients, ensuring prompt and thoughtful communication. - Global Collaboration: Ability to work effectively within our dynamic international environment which requires a degree of flexibility to accommodate regular meetings and real-time collaboration across different time zones (including Europe). What you can look forward to: - The opportunity to work with cutting-edge technologies in the LegalTech and AI space - The ability to work remotely within a global company - Competitive salary and incentives - A supportive and collaborative company culture that values your contributions Compensation is determined based on role level, location, skills, and experience, and the pay of employees in similar positions. The expected compensation range is $125,000 OTE and $175,000 OTE. Eligible employees may also receive incentives and benefits as part of the total compensation package including equity. This position is open to candidates who are legally authorized to work in the United States. At DeepJudge, we believe great teams are built on diverse perspectives and experiences. We are proud to be an equal opportunity employer and are committed to fostering an inclusive, high-performance culture where everyone can thrive. We welcome applicants of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, disability, veteran status, or any other characteristic protected by law. If this role excites you, but you feel you don’t meet every qualification, we encourage you to apply anyway and tell us why you’d be a great fit. ## About DeepJudge ## Company Overview - **One-liner**: DeepJudge provides a precision AI search and workflow platform that enables legal teams to access and leverage their firm’s entire institutional knowledge instantly. - **Entity Type**: Private (Seed stage; raised $10.7M in Seed funding in June 2024) - **Headquarters**: Zürich, Switzerland - **Founded**: 2021 - **Founders**: Paulina Grnarova (CEO), Kevin Roth (COO), Yannic Kilcher (CTO), Florian Schmidt ## Core Business - **Primary Industry**: Legal Technology (LegalTech) / Enterprise AI / Knowledge Management - **Target Customers**: B2B; specifically large and mid-size law firms, corporate legal departments, and in-house legal teams. - **Mission/Purpose**: To empower legal professionals to do extraordinary work by transforming how they access and use their collective knowledge. The company’s tagline is “Know what your firm knows — instantly.” ## Products & Services - **DeepJudge Knowledge Search**: An AI-powered enterprise search engine that indexes and understands data wherever it lives (documents, emails, archives, DMS) without requiring complex implementation or data migration. It provides instant, intelligent search across a firm’s entire knowledge base. - **DeepJudge AI Workflows**: An LLM-agnostic agentic reasoning platform that allows firms to build, deploy, orchestrate, and govern AI agents. It executes complex, multi-step tasks by retrieving data from multiple sources and taking actions, delivering transparency and precision. - **Matter & Client Overview**: A feature that creates an overview and timeline of all events pertaining to documents of a selected matter, client, or folder. - **Multi-Document Chat**: Allows users to ask questions about a client-matter file folder or any set of documents for quick insights and review. - **Negotiation Intelligence**: Enables users to search to uncover whether opposing counsel ever agreed to a point in a past negotiation. ## Market Standing - **Valuation**: Not publicly disclosed (Private company). - **Key Metric**: Raised **$10.7M** in Seed funding (announced July 3, 2024). Total funding is reported by LinkedIn as **$53.1M** across 6 rounds, though this figure appears to aggregate multiple instruments. - **Notable Investors/Partners**: Coatue, Thomas Dübendorfer, and other unnamed investors. Advisors include Viviana Faga (General Partner) and Steve Obenski. Key customers include top global law firms such as **Freshfields** and **Homburger**. - **Growth Signals**: - Headcount of **66 employees** (+83.7% year-over-year, adding 36 people). - Operates in 6 countries (Switzerland, USA, Canada, UK, France, Germany). - Customers report **90% faster results** than with existing tools, **+4x ROI** in the first year, and **+85% adoption** in under two months. - Deep integration into firms like Freshfields and Homburger, with over 80% of legal professionals at Homburger using the platform. ## Competitive Advantages - **Founding Team Deep Expertise**: Founded by four Machine Learning PhDs from ETH Zurich and EPFL, with combined experience at Google Brain, Google AI Language, and Microsoft Research. This gives the company a deep technical moat in AI, search, and NLP. - **Legal-Specific Focus**: Unlike general AI platforms, DeepJudge is purpose-built for the legal industry, understanding legal workflows, document structures, and the critical need for compliance, security, and governance. - **No Data Migration Required**: The platform indexes data in place, eliminating the friction and risk of moving sensitive legal data to a new system. - **LLM-Agnostic Architecture**: Allows firms to use the best available LLM models without vendor lock-in, future-proofing their AI strategy. ## Strategic Focus - **Scaling Revenue and Sales**: Hiring aggressively for Enterprise Account Directors across the US, UK, and EU/DACH, as well as a Head of Customer Success and Customer Success Managers. - **Product Expansion**: Continued development of AI Workflows and agentic capabilities to automate more complex legal tasks (e.g., diligence, contract review, negotiation intelligence). - **Geographic Expansion**: Growing presence in the US and UK legal markets while maintaining strength in Europe. - **Building the Partner Ecosystem**: Hiring a Technology Partner Manager to build integrations and alliances. ## Why Work Here - **High-Impact, Fast-Growing Environment**: The company is scaling rapidly (+83% headcount YoY) and employees are expected to ship code quickly and make a direct impact on mission-critical workflows for top global law firms. - **World-Class Team**: Work alongside former Google Brain and Microsoft Research engineers, legaltech veterans from Thomson Reuters, Casetext, and Agiloft, and a CEO recognized on the Forbes 30 Under 30 list. - **Remote & Hybrid Policy**: Headquarters in Zürich, Switzerland, with teams in the USA and Canada. The company supports remote work across multiple countries. - **Culture**: Emphasis on innovation, deep technical excellence, and solving hard problems. The company is described as a “high-performing team at a fast-growing company” where employees are empowered to shape the future of legal AI. - **Open Roles**: Currently hiring for DevOps Engineer, Backend Software Engineer (Indexing & Applications), Applied AI Engineer, Agentic Harness Engineer, Solution Architect, Customer Success Manager, Enterprise Account Directors, Demand Generation Manager, and more. ## Sources 1. [deepjudge.ai - About Us](https://www.deepjudge.ai/about-us) 2. [deepjudge.ai - Homepage](https://www.deepjudge.ai/) 3. [deepjudge.ai - Careers](https://www.deepjudge.ai/careers) 4. [crunchbase.com - DeepJudge Profile](https://www.crunchbase.com/organization/deepjudge) 5. [linkedin.com - DeepJudge Company Page](https://www.linkedin.com/company/deepjudge/) 6. [jobs.ashbyhq.com - DeepJudge Open Roles](https://jobs.ashbyhq.com/deepjudge) ## Other roles at DeepJudge - [Machine Learning Engineer](https://feeny.ai/job/machine-learning-engineer-deepjudge-zurich-0awj0n13n6kz) — Zurich, Switzerland - [Platform Engineer](https://feeny.ai/job/platform-engineer-deepjudge-zurich-7syxhz1xpbah) — Zurich, Switzerland - [Site Reliability Engineer](https://feeny.ai/job/site-reliability-engineer-deepjudge-zurich-zk2ey60rapq5) — Zurich, Switzerland - [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-deepjudge-zurich-e139gar5e6sq) — Zurich, Switzerland - [Technical Pre-Sales Engineer](https://feeny.ai/job/technical-pre-sales-engineer-deepjudge-zurich-2k9308g7fmg9) — Zurich, Switzerland - [Frontend Engineer](https://feeny.ai/job/frontend-engineer-deepjudge-zurich-t3tf9qehz5v2) — Zurich, Switzerland - [Production Engineer](https://feeny.ai/job/production-engineer-deepjudge-zurich-dnwrdvmay5pt) — Zurich, Switzerland - [Technology Partner Manager](https://feeny.ai/job/technology-partner-manager-deepjudge-north-7bmgfgmzgmp1) — North, United States - [Working Student Quality Assurance (40-60%)](https://feeny.ai/job/working-student-quality-assurance-40-60-deepjudge-zurich-3q5nwa5gcmsw) — Zurich, Switzerland - [Software Engineer – Applications](https://feeny.ai/job/software-engineer-applications-deepjudge-zurich-3jk31nj6h6p3) — Zurich, Switzerland