---
title: 'Customer Success Manager at rePurpose Global'
canonical: 'https://feeny.ai/job/customer-success-manager-repurpose-global-remote-45t633c2ffhp'
type: 'job'
last_seen: '2026-09-08'
---

# Customer Success Manager at rePurpose Global

- **Company:** rePurpose Global
- **Location:** Remote
- **Compensation:** $85k–$110k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-07-02
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.lever.co/repurposeglobal/4b2024ac-dfe1-4c50-a788-3b50d9c7c57c

## Job description

## About the Company

Founded in 2017, rePurpose Global is the leading Packaging Sustainability & Compliance platform for consumer companies. We enable brands to measure their plastic footprint, recover plastic waste from nature through a global partner network, and streamline compliance across 45+ packaging regulations — all from one platform. rePurpose has recovered over 100 million pounds of plastic waste, supported 2,300+ waste workers, and maintains 10+ active impact projects worldwide. Our platform helps brands achieve compliance outcomes through advanced data management and regulatory expertise. Headquartered in New York. Learn more at repurpose.global. This role is only remote within the United States.

## About the Role

The Customer Success Manager owns a diverse portfolio of accounts across our compliance and plastic recovery product lines. You are the primary relationship owner post-sale — responsible for driving customer outcomes, managing customers through data-intensive compliance workflows, ensuring renewals, and identifying growth opportunities across your book of business. This role requires strong project management instincts, comfort with large data sets, and the ability to operate with precision in a fast-moving, highly regulated industry.

## Key Responsibilities

- Own a portfolio of accounts as the primary point of contact throughout the customer lifecycle, from onboarding through renewal

- Guide customers through complex, data-intensive compliance and reporting workflows tied to EPR and packaging regulations across multiple jurisdictions

- Project manage multiple accounts simultaneously against strict regulatory deadlines, coordinating cross-functionally with Product, Delivery, and Enablement teams

- Build and maintain relationships across multiple stakeholder levels, running structured cadences including QBRs and proactive health reviews

- Own the full renewal cycle — forecasting accurately, managing risk proactively, and closing on time

- Identify and develop upsell and cross-sell opportunities across both compliance and plastic recovery product lines

- Work with large, complex data sets to surface customer insights, monitor submission accuracy, and flag issues early

- Maintain accurate account data, health scores, and renewal forecasts in our CS platform and CRM

## Requirements

- 3+ years of experience in a Customer Success Manager role, owning a book of business with direct accountability for retention and growth

- Proven ability to manage customers through compliance, regulatory, or data-intensive workflows with hard deadlines

- Demonstrated comfort working with large data sets — you can analyze, interpret, and communicate data clearly to non-technical stakeholders

- Strong project management skills — able to run multiple workstreams in parallel without dropping the ball

- Experience with HubSpot or a comparable CRM; you keep your data clean and use it to drive decisions

- AI-forward mindset — you actively use AI tools to work smarter, automate repetitive tasks, and improve the quality of your customer interactions

- Comfortable operating in a startup environment with evolving processes, products, and priorities

- Strong written and verbal communication — you can simplify complex regulatory or technical concepts for a range of audiences

Additional Information: This role is remote, but if you live in New York City, our NYC head office is at 1460 Broadway, with 3 days/week in the office. We have a truly global team - with members across the USA, India, Sri Lanka, and Portugal. Research shows that women and underrepresented groups often apply to roles only if they meet 100% of the qualifications. We encourage you to break that statistic. If you're passionate about this role and our mission, even if you don't meet every qualification, we look forward to receiving your application rePurpose Global is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. We aim to reflect the global industries, brands, and markets we help navigate packaging compliance — and we welcome, support, and empower all the diverse individuals building the infrastructure for packaging compliance and a more sustainable global economy.

## About rePurpose Global

## Company Overview
- **One-liner**: rePurpose Global is the world’s leading Plastic Action Platform, helping brands measure, reduce, and offset their plastic footprint while driving systemic change to combat the plastic waste crisis.
- **Entity Type**: Private (Series A, $15.7M raised in 2023)
- **Headquarters**: New York, New York, United States
- **Founded**: 2016
- **Founders**: Manika Doshi (CEO) and Aditya Siroya (Chief Impact Officer and Founder)

## Core Business
- **Primary industry/industries**: Environmental Services, Plastic Waste Reduction, Sustainability Compliance
- **Target customers**: B2B – consumer brands, packaging companies, and enterprises seeking to manage plastic footprint and comply with packaging regulations
- **Mission or purpose statement**: To enable businesses to turn belief into impact, creating measurable change on a global scale while ensuring environmental and economic justice for waste workers.

## Products & Services
- **rePurpose Impact Platform**: A SaaS platform that enables brands to measure their plastic footprint, reduce usage, and recover plastic waste from nature through a global partner network. Includes the reTrace platform for transparent tracking of every kilogram of plastic recovered.
- **Verified Plastic Recovery**: Partnerships with 12 active impact projects across the Americas, Africa, and Asia to recover plastic waste from vulnerable coastal regions.
- **Compliance Solutions**: Streamlines compliance with 45+ packaging regulations worldwide through advanced data management and regulatory expertise.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total Funding – $17.8M (including $15.7M Series A in 2023, $1.7M earlier Series A, seed, and grants)
- **Notable Investors/Partners**: 17 investors (including impact funds; specific names not publicly listed from search results), partner network of 2,300+ waste workers
- **Growth Signals**: Headcount of 75–92 employees (+18.2% YoY), recovered over 88 million pounds of plastic waste, expanded to offices in New York, Bengaluru, and London, 6 active job postings with 500% YoY increase in postings

## Competitive Advantages
- **First-mover** in verified plastic recovery and plastic action platforms
- **Global impact network** spanning 10 countries with 12 active projects
- **Transparency** through reTrace platform providing clear impact ROI for clients
- **Regulatory expertise** covering 45+ packaging regulations, reducing compliance burden for brands
- **Justice-driven model** that supports fair wages and dignity for 20 million waste workers globally

## Strategic Focus
- **Current priorities**: Scaling verified plastic recovery, expanding compliance solutions, driving systemic change through upstream (reuse, recyclability) and downstream (recovery) initiatives
- **Growth direction**: Deepening partnerships with consumer brands, entering new geographies, and integrating with Bluebird Climate (acquired in 2024) to enhance data capabilities

## Why Work Here
- **Culture highlights**: Mission-driven team of 75+ people across 9 countries, focused on environmental impact and social justice
- **Remote/hybrid/office policy**: Offers remote, hybrid, and in-office roles (e.g., Account Manager remote US; Customer Success Manager remote; Finance Manager remote or in-office)
- **Notable perks**: Company equity, employee stock purchase plan, performance bonuses, generous parental leave, family medical leave, 401(K), generous PTO, job training and conference support, customized development tracks
- **Engineering culture**: Data engineering and technical teams are integral; head of data engineering on leadership team; emphasis on transparency and measurable impact

## Sources
1. [repurpose.global](https://www.repurpose.global/about)
2. [lever.co](https://jobs.lever.co/repurposeglobal)
3. [linkedin.com](https://linkedin.com/company/repurposeglobal)
4. [builtin.com](https://builtin.com/company/repurpose-global)
5. [pitchbook.com](https://pitchbook.com/profiles/company/339844-42)

## Other roles at rePurpose Global

- [Business Development Representative](https://feeny.ai/job/business-development-representative-repurpose-global-remote-htb2zcyavbf0)
- [Compliance & Sustainability Intelligence Manager (Emerging Programs)](https://feeny.ai/job/compliance-sustainability-intelligence-manager-emerging-programs-repurpose-0fzgsj9htq4n) — United States
- [Compliance & Sustainability Intelligence Manager (EPR)](https://feeny.ai/job/compliance-sustainability-intelligence-manager-epr-repurpose-global-united-cxhrbw54thxf) — United States
- [Marketing Manager](https://feeny.ai/job/marketing-manager-repurpose-global-new-york-k0qf5rvh7y44) — New York, NY
- [Materials & Technical Compliance Engineer](https://feeny.ai/job/materials-technical-compliance-engineer-repurpose-global-united-states-dtdrxzemefts) — United States
- [Account Manager](https://feeny.ai/job/account-manager-repurpose-global-remote-zmft0fng5bzk)
- [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-repurpose-global-new-york-xcsvx01f3z86) — New York, NY
- [Finance Manager](https://feeny.ai/job/finance-manager-repurpose-global-new-york-fgdhenn84285) — New York, NY
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-wayvia-united-states-ttty050a1gqq) — United States
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-tiger-data-united-states-nfn4m2p6kfg1) — United States