---
title: 'Customer Success Manager, Retail + CPG at Flowcode'
canonical: 'https://feeny.ai/job/customer-success-manager-retail-cpg-flowcode-new-york-3jpar493ggsq'
type: 'job'
last_seen: '2026-10-30'
---

# Customer Success Manager, Retail + CPG at Flowcode

- **Company:** Flowcode
- **Location:** New York, NY
- **Posted:** 2026-10-26
- **Last confirmed live:** 2026-10-30
- **Apply:** https://job-boards.greenhouse.io/flowcode/jobs/4746858005

## Job description

Customer Success Manager, Retail + CPG

This role is based in Soho, New York City and expected to be in office at least 4 days a week.

Flowcode

Flowcode is the leading offline-to-online conversion platform, helping the world's biggest brands drive direct connections with their audiences. We combine data-driven design with next-gen QR tech to power instant, privacy-compliant engagement at scale. Over 75% of the Fortune 500 (including the top names in retail and consumer packaged goods) trust Flowcode to turn physical moments into digital actions, fast.

The Role: Customer Success Manager, Retail + CPG

We're hiring a CSM focused on our Retail and CPG vertical. You'll own relationships with national retailers and consumer brands, turning packaging, in-store, print, and sports partnerships touchpoints into measurable digital engagement, and driving adoption, attribution, and expansion across your portfolio. This is a hybrid role that blends technical fluency with commercial instincts and a relentless focus on delivering measurable outcomes.

You'll thrive in this role if you:

- Have 3+ years in customer success, account management, or partnerships, ideally working with major retailers like Walmart, Home Depot, or Target, or with CPG brands like Kraft Heinz or AB InBev
- Understand the retail and CPG ecosystem: shopper marketing, packaging, in-store and point of sale, retail media networks, trade marketing, loyalty, and ecommerce
- Know how retail and CPG orgs are structured and can navigate from a brand manager or shopper marketing champion to the right budget owner across brand, digital, and trade fast
- Can confidently connect Flowcode to retail and CPG KPIs: first-party data capture, conversion, sales lift, loyalty sign-ups, repeat purchase, and campaign attribution
- Plan around the retail calendar: seasonal resets, holiday, back to school, product launches, and packaging and print production timelines
- Spot churn signals early and act. You've turned at-risk accounts into renewals and have the receipts
- Move fast on account challenges. You are highly proactive, resourceful, and sharp under pressure
- Can synthesize complex client challenges into clear executive narratives and recommendations
- Take ownership of your accounts and beyond to improve systems, processes, or team performance
- Know how to uncover expansion with new brands in a portfolio, new SKUs and packaging runs, new campaigns, and budget pockets
- Build trust across retail and CPG orgs: brand, shopper marketing, packaging, digital, ecommerce, loyalty, insights, and operations teams
- Have experience coordinating platform migrations or complex onboarding alongside implementation teams
- Are comfortable in HubSpot (or can ramp fast) and use systems to scale client engagement

What You'll Own:

- NRR targets across your portfolio: drive usage, adoption, renewal, and expansion. You own the number of your portfolio.
- Health score monitoring: proactively flag at-risk signals, build recovery plans, and move before accounts slip.
- Executive engagement, Strategic QBRs, Campaign Reviews: multi-thread across client teams and build relationships with executives, budget holders, and senior stakeholders.
- Risk mitigation and problem-solving: turn insights into action fast. You don't wait for escalation.
- Campaign and packaging readiness: partner with our team and print partners so codes, Hubs, and FlowURLs are built, tested, and live on packaging, in store, and in market on time.
- Cross-functional influence: drive alignment across Sales, Product, and GTM to unlock product growth and services opportunities to drive revenue.
- Platform migration coordination: manage client-side timelines, expectations, and cross-functional dependencies alongside our implementation team.
- Sales partnership: identify and close upsell opportunities, including new brands, business units, and retail programs.
- Workflow alignment: build rhythms that match retail calendars, packaging cycles, product launches, and campaign flights.
- NYC presence: deepen client relationships by showing up on-site, at events, and as a strategic partner.

Requirements:

- 3+ years in CSM, Account Management, Partnerships, or similar client-facing roles
- Experience working with major retailers (Walmart, Home Depot, Target, or similar) strongly preferred, or a CPG background working with brands like Kraft Heinz, AB InBev, or similar
- Proven track record managing at-risk accounts, driving renewals, and hitting NRR or retention targets
- Experience managing multi-brand or multi-stakeholder enterprise accounts
- Exposure to platform migrations or complex product transitions for enterprise clients is a plus
- Strong understanding of shopper marketing, attribution, and analytics
- Experience using CRM and CS platforms like HubSpot; health score tooling experience is a major plus
- Clear, concise communicator, comfortable presenting to senior stakeholders and comfortable pushing back when needed
- Ability to operate independently and deliver in a fast-paced, high-growth startup

A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions.  The current range for this role is $100-$115k OTE plus equity.

## About Flowcode

## Company Overview
- **One-liner**: Flowcode provides an enterprise QR code and digital touchpoint platform that instantly connects brands to their audiences, capturing who they are and how they engage.
- **Entity Type**: Private (funding stage not publicly available)
- **Headquarters**: New York, New York, USA
- **Founded**: 2019
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: QR code technology, offline-to-online marketing, data analytics
- **Target customers**: B2B – Enterprise brands, Fortune 500 companies, marketing teams across industries (sports, travel, retail, healthcare, financial services, media, automotive, etc.)
- **Mission / purpose**: “Activate your real-world touchpoints, connect audiences to your digital ecosystem, and measure offline insights.”

## Products & Services
- **Flowcode®** – Premium, custom-designed QR codes that serve as a brand’s front door, delivering seamless, on-brand experiences and unlocking data. Used for physical touchpoints (packaging, print, OOH).
- **FlowURL™** – Transforms digital brand touchpoints (e.g., links, social bios) into personalized conversion experiences, enabling a full omnichannel strategy.
- **FlowHub™** – Routes audiences from any touchpoint to branded, curated mobile experiences, serving the right content in real time.
- **FlowID & Personalization** – Unifies customer identity across omnichannel touchpoints to power more personalized experiences.
- **Flowcode Workspaces** – Collaboration and governance tool for teams, brands, or partners to manage shared assets and maintain brand consistency.
- **Enterprise Governance** – Parent-child data structure to keep master control of data while giving brands operational control of touchpoints.
- **Data & CRM Integrations** – Pre-built API integrations with major enterprise data management, CRM, and marketing platforms.

## Market Standing
- **Valuation / Market Cap**: Not publicly available
- **Key Metric**: “Trusted to drive 1B+ connections for over 75% of Fortune 500 brands” (as of 2025)
- **Notable Investors / Partners**: Not publicly available (no funding or investor details in provided sources)
- **Growth Signals**:
  - 110 total employees, 41 in product & tech (Built In, 2025)
  - Hybrid work model with headquarters in Soho, NYC
  - Active hiring for roles in engineering, design, GTM (Customer Success, CRM, Onboarding)
  - Serves multiple high-value industries: sports, travel, retail, healthcare, financial services, media, automotive

## Competitive Advantages
- **Design & Brand Governance**: Premium, custom-designed QR codes with locked brand kits (logos, colors, fonts) ensure consistency at scale.
- **Omnichannel + Personalization**: FlowID ties together offline and online touchpoints, providing a unified view of each customer.
- **Enterprise Scale**: Parent-child data structure and deep CRM integrations make it suitable for large, complex organizations.
- **Proven Adoption**: Over 75% of Fortune 500 brands use the platform, indicating strong trust and network effects.

## Strategic Focus
- **Offline-to-Online Conversion**: Continue to simplify the bridge between physical touchpoints and digital experiences.
- **Data Intelligence**: Expand FlowID and personalization capabilities to deliver deeper insights and ROI measurement.
- **Enterprise Expansion**: Grow within existing Fortune 500 accounts and into new verticals (e.g., healthcare, financial services).

## Why Work Here
- **Culture**: Described as “Passionately obsessed,” “Challenge, build, send it,” and “1% Better Everyday.” Emphasis on getting things done (GSD), continuous improvement, and collaboration.
- **Work Model**: Hybrid – flexible on-site time at the Soho, NYC headquarters. Encourages hands-on collaboration.
- **Perks & Benefits** (from Built In and careers page):
  - Competitive salaries and equity (stock options)
  - Unlimited vacation
  - Paid health benefits (dental, health insurance, FSA)
  - Generous parental leave
  - 401(K) with financial planning
  - Pet-friendly office with free snacks, drinks, lunch stipend
  - Happy hours, team dinners, custom swag, team offsites
  - Promotion policies with customized development tracks
- **Tech Stack**: Django, Flask, Golang, JavaScript, Python, React, Spark, TensorFlow, Figma, HubSpot, Slack, Zoom, Monday.com, Google Workspace.

## Sources
1. [Flowcode Website](https://www.flowcode.com/)
2. [Flowcode Careers Page](https://www.flowcode.com/company/careers)
3. [Built In – Flowcode Profile](https://builtin.com/company/flowcode)
4. [Greenhouse Job Board – Flowcode](https://job-boards.greenhouse.io/flowcode)

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