--- title: 'Customer Success Manager - Retention - French Speaking at Salonkee' canonical: 'https://feeny.ai/job/customer-success-manager-retention-french-speaking-salonkee-luxembourg-mt3kr3dqxz1q' type: 'job' last_seen: '2026-09-09' --- # Customer Success Manager - Retention - French Speaking at Salonkee - **Company:** Salonkee - **Location:** Luxembourg - **Compensation:** €42k–€48k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-08-26 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.ashbyhq.com/salonkee/571b239f-70bb-4b9b-b5c9-23afd0513c28 ## Job description Salonkee is one of Europe’s fastest-growing beauty-tech companies, helping thousands of salons simplify their daily operations and offer an outstanding experience to their clients. Our all-in-one software simplifies appointment scheduling, payments, and client management, allowing salons to focus on what truly matters: delivering an exceptional customer experience. We’re proud to shape the future of the beauty industry with innovation, collaboration, and a people-first mindset. ## THE OPPORTUNITY We are seeking a Customer Success Manager to enhance Salonkee’s growth and client retention. Your role is essential in maintaining strong relationships with our French speaking clients, ensuring they realize the full value of our digital solutions in the beauty and wellness industry. You will focus on client loyalty and upselling, securing our market position and making Salonkee indispensable to their business success. ## WHAT YOU WILL BE DOING - Manage churn requests, engage with at-risk salons, and explore retention opportunities. - Monitor salon usage trends and support re-engagement efforts for inactive accounts. - Work closely with Customer Success and Sales teams to provide targeted support. - Analyze churn reasons and usage patterns to improve retention strategies. - Maintain accurate CRM records and share insights to enhance internal processes. ## WHAT YOU NEED TO HAVE - Fluency in French and English - Outstanding written and verbal communication skills, with the ability to present complex solutions clearly and persuasively. - Adept at working with software platforms, with a keen interest in staying updated on the latest technologies. - Strong analytical and problem-solving skills to navigate client issues in a dynamic, fast-paced environment. - Proven sales experience with a strong focus on customer satisfaction and retention. - High energy, motivated, and excited about driving growth and achieving results. - A love for numbers and growth, with the ability to translate data-driven insights into strategic actions. ## WHAT WE OFFER - A competitive remuneration package. - A dynamic, international, and supportive work environment with a strong team culture. - Flat hierarchies that promote open communication and encourage putting your ideas forward - The opportunity to be part of a success story and make a tangible impact on the future of the beauty and wellness industry. - Regular company events to foster team bonding and create opportunities for networking and collaboration At Salonkee, we believe that innovation thrives in an environment where everyone feels included and empowered.We’re building a diverse team that reflects the industry we serve: creative, passionate, and full of different perspectives. No matter who you are or where you come from, you’ll find a place here to grow, contribute, and be your authentic self. ## About Salonkee ## Company Overview - **One-liner**: Salonkee provides an all-in-one SaaS platform for hair and beauty salons, handling bookings, payments, POS, employee management, and marketing. - **Entity Type**: Private (Series B, 2023) - **Headquarters**: Luxembourg, Luxembourg - **Founded**: 2016 - **Founders**: Tom Michels (CEO), André Stehle (CTO), Alex Claro (CSO), Samuel Faber (CFO), Gilberto Fernandes C. (CPO) ## Core Business - **Primary industry**: Vertical SaaS for the hair & beauty industry - **Target customers**: B2B (salon owners and beauty professionals); B2C (consumers booking appointments) - **Mission or purpose statement**: “To help salon owners manage and grow their business with a truly intuitive, all-in-one software solution built for the beauty industry.” [LinkedIn] ## Products & Services - **Salonkee Platform**: Cloud-based salon management software including appointment scheduling, POS, inventory management, employee shift planning, client management, and marketing automation. Offered as SaaS. - **Salonkee Booking Platform**: Consumer-facing marketplace for finding and booking appointments at partner salons across 6 European countries. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: Total funding $38.6M (as of 2023); annual revenue estimated at $23M (LinkedIn-derived estimate) - **Notable Investors/Partners**: PeakSpan Capital (led Series B), Expon Capital (led Seed), Luxembourg-City Incubator, and others. - **Growth Signals**: 219 employees (+30.7% YoY); operates in 6 countries; 10,000+ salons as customers; active job postings +91.7% YoY; new market entries across Europe. [LinkedIn] ## Competitive Advantages - **Vertical focus**: Deeply specialized software for a single vertical, with features tailored to salon workflows (e.g., commission tracking, product sales, client retention tools). - **All-in-one solution**: Covers booking, payments, POS, marketing, and employee management – reduces need for multiple tools. - **Local support**: Dedicated teams in multiple European countries offering hands-on training and free support in local languages. ## Strategic Focus - **European expansion**: Continue scaling across existing and new European markets (currently in Luxembourg, Germany, Belgium, Switzerland, Netherlands, France, Austria). - **Product depth**: Enhance all-in-one capabilities (e.g., new B2C booking features, payment integrations). - **Talent acquisition**: Aggressively hiring in sales, engineering, and customer success to support growth. ## Why Work Here - **Culture**: Described as “talented, fun, and ambitious” with a mission-driven team. Employee rating 4.3/5 on LinkedIn (Work-Life 4.2, Compensation 4.1, Culture 3.6, Career 3.6). - **Work policy**: Remote and hybrid options available; offices in Luxembourg and other European hubs. [Built In] - **Perks**: Hands-on training, free support for customers, and a fast-growing environment with clear career progression opportunities (many roles in sales and engineering). - **Engineering culture**: Backend (Node.js), frontend (Angular), mobile; team size ~32 people in tech with monthly growth. ## Sources 1. [salonkee.com](https://salonkee.com/jobs/en/about-us/) – About Us, founders, mission, team size 2. [salonkee.com](https://salonkee.com/) – Homepage, product overview 3. [linkedin.com/company/salonkee](https://be.linkedin.com/company/salonkee) – Employee count, growth, revenue, funding, departments, reviews 4. [builtin.com/company/salonkee](https://builtin.com/company/salonkee) – Career page, hybrid/remote policy, total employees ## Other roles at Salonkee - [Regional Manager - Paris & Île-de-France](https://feeny.ai/job/regional-manager-paris-ile-de-france-salonkee-paris-x1nsjddma0nq) — Paris, France - [Account Executive (m/w/d) im Außendienst - Hannover](https://feeny.ai/job/account-executive-m-w-d-im-au-endienst-hannover-salonkee-hannover-a5g0y12jr8b8) — Hannover, Germany - [Sales Manager im Außendienst (m/w/d) - Graubünden](https://feeny.ai/job/sales-manager-im-au-endienst-m-w-d-graubunden-salonkee-graubunden-a9907vajnd69) — Graubünden, Switzerland - [Sales Manager im Außendienst (m/w/d) - Uri](https://feeny.ai/job/sales-manager-im-au-endienst-m-w-d-uri-salonkee-uri-m64xqcmx45sc) — Uri, Switzerland - [Sales Manager im Außendienst (m/w/d) - Glarus](https://feeny.ai/job/sales-manager-im-au-endienst-m-w-d-glarus-salonkee-glarus-7v3yd2hnyarz) — Glarus, Switzerland - [Sales Representative - Oost-Vlaanderen](https://feeny.ai/job/sales-representative-oost-vlaanderen-salonkee-ghent-y4gktt9hqkzp) — Ghent, Belgium - [Representant(e) commercial(e) - Team lead - Strasbourg](https://feeny.ai/job/representant-e-commercial-e-team-lead-strasbourg-salonkee-strasbourg-nq1yssqvxy8h) — Strasbourg, France - [Representant(e) commercial(e) - Team lead - Rouen](https://feeny.ai/job/representant-e-commercial-e-team-lead-rouen-salonkee-rouen-6emsdgb2ra9j) — Rouen, France - [Representant(e) commercial(e) - Team lead - Amiens](https://feeny.ai/job/representant-e-commercial-e-team-lead-amiens-salonkee-amiens-fejhm3yk9bd2) — Amiens, France - [Representant(e) commercial(e) - Team lead - Dijon](https://feeny.ai/job/representant-e-commercial-e-team-lead-dijon-salonkee-dijon-afc97wchpnh7) — Dijon, France