---
title: 'Customer Success Manager at Revin'
canonical: 'https://feeny.ai/job/customer-success-manager-revin-new-york-8b9vrf4507d8'
type: 'job'
last_seen: '2026-09-10'
---

# Customer Success Manager at Revin

- **Company:** Revin
- **Location:** New York, NY
- **Compensation:** $150k–$170k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/revin/ebb5a5ef-115a-43fb-afac-7c97fb484b2b

## Job description

Customer Success Manager (CSM) Location: New York City Compensation: Base: $110,000-130,000; Variable Comp: $40,000; OTE $150,000-170,000 Employment: Full-time, On-site Department: Customer Success

## About Revin

Revin's mission is to bring superintelligence to the built world. Millions of operators across Home Services, Construction, and Remodeling have been underserved by prior generations of technology. We believe AI represents the most significant platform shift in a generation, and that the meaningful work lies in the thoughtful, context-aware application of that technology to real-world operations. Revin provides operators with an end-to-end system of intelligence to automate and scale revenue. Our modular product suite spans Scheduling, Appointment Management, Membership Management, Inside Sales, Revenue Capture, Marketing, and Funnel Optimization. Today, over $2.3B in customer revenue runs on Revin, making us the leading AI partner for enterprise operators. Our customers include Sears Home Services, Astara Capital, Del Air, Long Home Remodeling, ImproveIt Remodeling, and Sage Home, among others.

## About the Role

We are hiring a Customer Success Manager to partner with Revin's largest and most complex enterprise accounts. This is a high-touch role centered on structured implementation, disciplined rollout execution, ongoing relationship management, and account expansion. You will work with multi-location home services businesses, including family-owned operators, regional platforms, and private equity-backed rollups. In most cases, the customer purchasing Revin is managing a substantial operational footprint across brands, call centers, geographies, and systems. Your responsibility is to guide those customers through a rigorous adoption process, shape implementation plans that reflect their operational realities, and ensure they realize measurable value on a defined timeline. This role suits someone who is direct, methodical, highly personable, and energized by working closely with operators who build and run real-world businesses. The right candidate combines strong interpersonal instincts with disciplined execution and takes pride in running a tight process from kickoff through expansion. This role reports into the Head of Customer Success.

## What You Will Do

- Own the end-to-end relationship with enterprise customers as they implement and expand Revin across locations, brands, and teams.
- Lead structured onboarding and implementation planning, coordinating contract milestones, rollout waves, operational priorities, and cross-functional dependencies.
- Run a call-heavy cadence with customers, driving product understanding, sharing best practices, and moving deployments forward against defined milestones.
- Partner with customers to document workflows, business requirements, and edge cases, then translate that context into clear internal specifications for Revin's product and forward-deployed teams.
- Work closely with forward-deployed engineers and technical teams to ensure customer needs are reflected in agent configuration, implementation plans, and product improvements.
- Guide customers through the adoption of Revin across voice, SMS, and email channels, with a strong focus on operational quality, compliance, and customer trust.
- Travel to customer sites approximately 1-2 times per month for day trips or short overnight visits.
- Support a customer portfolio that ranges from sophisticated enterprise organizations to operators adopting modern AI tooling for the first time.

What to Expect in the Role

- This is a call-heavy role. Expect approximately 40 to 50% of your time to be spent on customer calls, running strategic discussions or leading discovery.
- You will primarily support Revin's enterprise accounts, particularly customers with complex, multi-phase implementations.
- You will work across home services categories such as roofing, HVAC, and adjacent trades. Prior home services experience is not required.
- You will operate in a fast-moving environment where priorities evolve quickly and internal processes are actively being codified. We take the process seriously and expect this role to help strengthen and scale it.
- The role is highly cross-functional and requires comfort operating with both customer stakeholders and internal product and technical teams.

## Who You Are

- 2+ years of experience, ideally in customer success, account management, implementation, sales, or another customer-facing function within a fast-moving environment, ideally at a high growth B2B SaaS, AI, or tech company.
- Highly personable, direct, and grounded, with a low-ego, high-accountability approach to your work.
- A quick learner who is comfortable operating from first principles.
- Assertive and clear without being performative or over-polished.
- Genuinely energized by working with real-world operators and physical-world businesses, not only traditional software buyers.
- An excellent communicator who can build durable trust with demanding customers and navigate a wide range of personalities and business contexts.
- Organized, process-oriented, and rigorous about follow-through.
- Bonus: prior startup experience or time in a highly unstructured environment.
- Bonus: a background in sales or another role that required strong live-conversation judgment.

This Role May Not Be the Right Fit If

- You require a fully mature, rigid operating environment with predefined answers for every situation.
- You prefer highly formal enterprise settings over direct, hands-on engagement with operators.
- You are uncomfortable with change, ambiguity, or holding multiple responsibilities simultaneously.
- You find it difficult to build rapport with practical, results-focused business owners.

## Compensation and Benefits

- Competitive base salary
- Meaningful equity package
- Full-time, on-site role in New York City
- Significant upside through early ownership and career growth

## Benefits

- Unlimited PTO
- Fully covered medical (employee cost: $0)
- 401(k) matching
- Lunch and dinner provided in office
- Gym membership stipend
- Clear Travel Pass
- Tech equipment
- Mentorship pairing with a Revin advisor or investor
- Relocation assistance

## About Revin

## Company Overview
- **One-liner**: Revin provides AI agents that automate inbound calls, texts, and scheduling for home-service operators, integrating directly with their existing field service management and CRM systems.
- **Entity Type**: Private (funding stage: Venture; total funding $14.5M across 2 rounds)
- **Headquarters**: New York, New York, United States
- **Founded**: Not publicly available (first funding round in 2022)
- **Founders**: Quinn Litherland (Founder & CEO)

## Core Business
- **Primary industry**: AI communication automation for the home-service industry (HVAC, plumbing, electrical, roofing)
- **Target customers**: B2B – home-service operators, trade businesses, and call centers (SMB to mid-market)
- **Mission or purpose statement**: To build an AI action layer that powers service businesses, handling routine work so teams can focus on their craft, relationships, and growth.

## Products & Services
- **Revin AI Agents**: A suite of AI agents that handle inbound calls, SMS, after-hours requests, unsold estimates, and follow-ups. They automatically qualify leads, schedule jobs, and book directly into the operator’s system of record (e.g., ServiceTitan, Salesforce, Acculynx). Deployed with a dedicated AI engineer and white-glove onboarding.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding of $14.5M (Seed round $1.9M in April 2022; Venture round $10.7M in September 2025)
- **Notable Investors/Partners**: Not publicly disclosed. Integrations include ServiceTitan, LeadPerfection, Salesforce, i360, Acculynx.
- **Growth Signals**:
  - Headcount: 31 employees (yearly growth +50%, monthly growth +3.8%)
  - LinkedIn followers: 3,189 (yearly growth +257%)
  - Proven customer results: 500+ appointments booked in two weeks, $470K+ recovered from unsold estimates in 3 months, 82% booking rate on qualified leads
  - 4 active job postings (as of mid-2025)

## Competitive Advantages
- **Purpose-built for trades**: Agents are configured to each operator’s scheduling rules, workflows, and edge cases – not generic bots.
- **Deep integration**: Works directly with the field service management systems (FSM/CRM) operators already use.
- **Forward-deployed model**: Each customer gets a dedicated AI engineer who partners with their team to design and optimize the agent, ensuring high performance under real-world volume.
- **Proven outcomes**: Case studies show higher booking rates, near-zero hold times, and 24/7 coverage within weeks of launch.

## Strategic Focus
- Scaling AI agents to cover more workflows (membership management, inside sales, revenue capture) and expanding to larger residential service operators across North America.
- Building a reliable, infrastructure-first system that earns trust through daily dependability.

## Why Work Here
- **Culture**: Values include “Built for the Field” (design from real operations), “Infrastructure Over Flash”, and “Earn Trust Daily”. The team emphasizes moving with urgency while shipping with care.
- **Work environment**: Headquarters in New York, NY (900 Broadway). The company is small (31 employees) with a tight-knit, engineer-led culture. Remote/hybrid policy is not specified, but the office is in NYC.
- **Notable perks**: White-glove implementation means engineers work directly with customers, offering real-world impact. Open roles include Senior Software Engineer, GTM Engineer, Strategy & Operations Manager, and Marketing Lead.
- **Engineering culture**: Focus on real-world reliability, deeply understanding customer workflows, and building systems that hold up under pressure. The tech stack includes TypeScript, React, Python, Twilio, OpenAI, and integrations with ServiceTitan, Salesforce, and more.

## Sources
1. [revin.ai](https://revin.ai/)
2. [linkedin.com](https://www.linkedin.com/company/revinai)
3. [cbinsights.com](https://www.cbinsights.com/company/revin)
4. [revin.ai/about](https://revin.ai/about)

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