--- title: 'Customer Success Manager at Ribbon AI' canonical: 'https://feeny.ai/job/customer-success-manager-ribbon-ai-toronto-29bh06gaxeb6' type: 'job' last_seen: '2026-09-04' --- # Customer Success Manager at Ribbon AI - **Company:** Ribbon AI - **Location:** Toronto, Canada - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-07-17 - **Last confirmed live:** 2026-09-04 - **Apply:** https://jobs.ashbyhq.com/ribbon-ai/596055ab-d38a-4984-b7c1-5edd68da5ee4 ## Job description Own the customer journey after the sale. As Ribbon’s Customer Success Manager, you’ll help HR and Talent teams successfully launch, adopt, and grow with Ribbon. You’ll be the main point of contact for customers after they sign, helping them get onboarded, drive adoption across their teams, and achieve measurable hiring outcomes: faster screening, stronger shortlists, improved recruiter productivity, and better candidate experiences. This is a hands-on role for someone who loves building relationships, solving problems, and helping customers get real value from software. ## ABOUT RIBBON We’re on a mission to let every employer find the right people 10× faster. Our always-on, voice-AI interviewer screens candidates in minutes, surfaces the best fits automatically, and frees recruiters to spend time where it counts. From SMBs to Fortune 500s, Ribbon slashes time-to-hire and levels up candidate quality with no extra headcount required. ## HOW YOU’LL MAKE AN IMPACT - Own the full post-sale customer journey, from onboarding and launch through adoption, renewal, and expansion. - Help customers successfully implement Ribbon by understanding their hiring goals, workflows, team structure, and success metrics. - Drive product adoption through training, best practices, regular check-ins, and clear plans that help customers get measurable value. - Monitor account health, usage, feedback, and customer sentiment to proactively identify risks, resolve issues, and uncover growth opportunities. - Partner closely with Sales, Product, and internal teams to support renewals, share customer insights, and improve the overall customer experience. ## WE ARE LOOKING FOR SOMEONE WHO - Has 3+ years of B2B SaaS customer success, account management, implementation, or similar customer-facing experience. - Builds strong, trusted relationships with customers and understands how to support both executives and day-to-day users. - Communicates clearly, follows through consistently, and can turn customer needs or problems into clear next steps. - Is highly organized and able to manage multiple accounts, projects, timelines, risks, and follow-ups without dropping the ball. - Is proactive, commercially minded, and motivated to drive renewals, expansion, retention, and long-term customer value. ## WHY RIBBON - Competitive salary + meaningful equity. We want you thinking like an owner because you are one. - Direct customer impact. You’ll shape how companies adopt AI in one of the most important parts of their business: hiring. - Cutting-edge tech. Work with the latest AI tooling, not yesterday’s stack. - High-growth environment. Join at the inflection point of a fast-scaling, VC-backed company. - Health & wellness stipend. Your mind and body are part of the product. - Annual international offsite. Each year, we take our team on an exciting journey to a different international destination. It’s more than just travel, it’s an investment in alignment and collaboration. - Team lunches & meetups in Toronto. A flexible hybrid work environment. READY TO STANDOUT? HOW TO APPLY: We’ve ditched the cover letter and initial screening. Experience Ribbon’s product by starting your AI interview now - 24/7, no recruiter bottlenecks. Apply in Seconds: Click here to start your AI Interview - here https://app.ribbon.ai/interview/edfe39df?assignedRecruiterId=0798c7e4-5fc1-4e9a-abe0-5b2940a0abb6 Showcase Your True Potential: Go beyond your resume and let your skills shine. Stay Tuned: If you’re a match, our team will reach out fast for next steps. We can’t wait to see how you’ll help our customers hire faster, smarter, and better with Ribbon. ## About Ribbon AI ## Company Overview - **One-liner**: Ribbon builds an AI-powered conversational recruiter that automatically screens, interviews, and ranks candidates, enabling hiring teams to scale talent acquisition 10x faster. - **Entity Type**: Private (Seed / Early-stage; funding details not publicly disclosed) - **Headquarters**: Toronto, Canada - **Founded**: 2024 - **Founders**: Arsham Ghahramani (CEO) and Dave Vu (COO) ## Core Business - **Primary industry**: AI-powered recruitment software (HR Tech / Talent Acquisition). - **Target customers**: B2B – recruiting teams, enterprise talent acquisition departments, and SMBs scaling hiring. - **Mission / Purpose**: “Help businesses scale their talent acquisition processes efficiently and hire top talent 10x faster” by combining conversational AI with intuitive design. ## Products & Services - **Ribbon AI Recruiter (Bonnie)**: An AI-powered voice and text recruiter that conducts two-way conversational interviews in 10 languages. Automatically screens every applicant 24/7, scores candidates against custom rubrics, and ranks them for human review. Integrates with 60+ ATS platforms (e.g., Greenhouse, Lever, Workday). Features bias-free certification (NYC Local Law 144 audit), cheating detection, and SOC 2 Type I security. Type: SaaS / AI agent. ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed. - **Key Metric**: Over 1 million interviews completed; 98% candidate satisfaction; saves recruiters 10+ hours per week. - **Notable Investors / Partners**: No specific investors disclosed in available sources. Trusted by 500+ recruiting companies globally. Integrates with Google Workspace, Okta, Azure AD, and 60+ ATS platforms. - **Growth Signals**: - Named to **Fast Company’s Most Innovative Companies 2026** list. - Small founding team (~13 members as of early 2025) indicates early-stage, rapid iteration. - Headcount growth from 2 founders in 2024 to a team spanning engineering, sales, and customer success. - Enterprise-ready credentials: SOC 2 Type I (Type II in progress), GDPR compliant, NYC bias audit certified. ## Competitive Advantages - **Human-like conversational AI**: First AI recruiter to cross the threshold of natural, adaptive speech (not scripted Q&A). - **Bias mitigation**: Certified under NYC Local Law 144; built-in fairness scoring and cheating detection. - **Speed & scale**: Interviews every applicant automatically, 24/7, with zero drop-off; time-to-hire reduced from 6 weeks to under 3 weeks. - **Deep integrations**: Syncs with 60+ ATS out of the box, with two-way data flow. - **Reliability**: 99.99% uptime for mission-critical hiring workflows. ## Strategic Focus - Scale the platform to serve larger enterprise clients while maintaining bias compliance and security certifications. - Expand omni-channel outreach (SMS, WhatsApp, email) to increase candidate engagement. - Continue improving AI interview quality and scoring accuracy based on customer feedback. - Grow the team, especially in engineering and sales, as hinted by open roles for senior full-stack engineers and founding sales leads. ## Why Work Here - **Culture**: Tight-knit, user-obsessed, data-driven, and agile. The company emphasizes “take the lead” ownership, “dynamic and agile” cross-functional collaboration, and “make data-driven decisions.” - **Location & Flexibility**: Hybrid work model based in Toronto, Canada. Some roles list “Toronto, Canada • Hybrid”. - **Team**: Diverse mix of founders (ex-Tech leaders), founding engineers, and early sales hires. Described as “a mix of cultures, talents, and personalities that click.” - **Engineering Focus**: Opportunity to innovate on voice AI, real-time conversational systems, and scalable infrastructure. Open roles include Senior Full-Stack Engineer (Founding Team) – ideal for those who want to shape product from the ground up. - **Perks**: Not explicitly listed, but early-stage startup environment offers high ownership, direct impact, and a chance to define engineering culture. ## Sources 1. [ribbon.ai](https://ribbon.ai/) – Homepage, product features, testimonials, metrics 2. [ribbon.ai/careers](https://www.ribbon.ai/careers) – Careers page, values, open roles 3. [ribbon.ai/about](https://www.ribbon.ai/about) – Team page, founders, mission 4. [jobs.ashbyhq.com/ribbon-ai](https://jobs.ashbyhq.com/ribbon-ai) – Open job listings 5. [LinkedIn](https://ca.linkedin.com/company/ribboncareerai) – Company LinkedIn page (verified team details) ## Other roles at Ribbon AI - [Customer Success Lead](https://feeny.ai/job/customer-success-lead-ribbon-ai-toronto-cxvbwtwaqxpz) — Toronto, Canada - [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-ribbon-ai-toronto-dpbj9vyc7bjc) — Toronto, Canada - [Founding Marketing Lead](https://feeny.ai/job/founding-marketing-lead-ribbon-ai-toronto-fap59ynx9jy7) — Toronto, Canada - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-reo-dev-bengaluru-xk4g87z8saj0) — Bengaluru, India - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-griffin-london-or-within-the-pwnjf6z4ghjs) — London OR Within the, United Kingdom - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-kodex-united-states-7zgak9hhtfqz) — United States - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-outersignal-united-states-62n9y6gxetr0) — United States - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-goodstack-051s3fas5xtw) — 🇺🇸, United States - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-datagrail-united-states-dk458tnjwr6s) — United States - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-ordergroove-in-the-gpyfdsva45r7) — IN the, United States