--- title: 'Customer Success Manager at Rilla' canonical: 'https://feeny.ai/job/customer-success-manager-rilla-new-york-1m8fyja0ga5a' type: 'job' last_seen: '2026-09-10' --- # Customer Success Manager at Rilla - **Company:** Rilla - **Location:** New York, NY - **Compensation:** $90k–$110k - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-08-10 - **Last confirmed live:** 2026-09-10 - **Apply:** https://jobs.ashbyhq.com/rilla/ec9fc1a0-3f5e-49de-a655-e42f57c0472e ## Job description A Foundational Company Rilla builds the leading conversation intelligence software for offline commerce. Salespeople talk, our mobile app records the conversation, and our AI transcribes and analyzes it to make them better at their jobs. We’re bringing the technology of the 21st century’s most innovative companies to the more than 10 million salespeople who work face to face. We’ve grown from zero to $55M+ in ARR in four years, and we’re profitable. We sell to enterprises like The Home Depot, KKR, Neighborly, and PulteGroup. We’re backed by Google Ventures, Bessemer Venture Partners, Crew Capital, and Broom Ventures. We hire people with high agency and high urgency. We’re in-office because the best work happens when ambitious people are in the same room. ## The Role Rilla’s Customer Success Team sits at the unique intersection of customers, product, and go to market. In this role, your mission will be to deeply understand our customers' most pressing challenges, collaborate closely with our sales and product teams to successful onboard and implement Rilla, and leverage data and financial analysis to achieve account growth. Your contributions will be instrumental in driving our customers' revenue growth and align their success with Rilla's growth. You will play a critical role in maintaining one of our key metrics - Net Revenue Retention - an important component of Rilla's ongoing growth and success. ## What You'll Do - Facilitate a smooth and successful onboarding experience for customers, ensuring their long-term success with Rilla. - Build relationships with our clients and develop deep empathy for their workflows and requirements. This will involve visiting clients in person. - Measure and communicate impact through the use of product analytics and financial metrics, including ROI analyses and case studies. - Drive customer account growth through persuasive storytelling supported by data, taking ownership of the NRR metric. - Coordinate with our Account Managers to drive large upsell opportunities for enterprise customers. ## Who You Are - A customer obsessive. Someone who deeply cares about delighting clients and solving their pains, not about vanity metrics. - An infinite learner. You are always looking to learn more and learn faster. You feel uneasy when you get complacent, and you’re constantly seeking discomfort. - A team player. You love giving and receiving feedback and learning and growing as a team. - Unafraid of failure. You take risks. You see failure as an opportunity to learn, grow, and be better the next time. In a weird way, you trick your brain into being excited when you fail because it means you get a new opportunity to learn more. - Affinity for the unconventional. You get a kick out of rejecting conventional wisdom. And you’re not afraid to try weird, crazy, and quite possibly stupid ideas. - Extremely focused. You practice extreme focus in everything you do. You’re always looking to prioritize your time and resources to maximum efficiency. ## What We Need - Experience in world-class customer success management, account management, project management, or operations. - Excellent communication skills. - You can move, think, act, and learn extremely fast. - You have an insane intrinsic drive and hustle in you that makes you want to learn more and do better every day. - You're energized by building a startup from the very beginning working in the office. ## What We’d Like - Familiarity with conversation intelligence products - Familiarity with G Suite, Slack, Hubspot, Mixpanel, and Planhat - Familiarity with the home improvement or home services industries ## Compensation Our compensation philosophy is that we always pay top of the market, 90th percentile. What that means is a $90,000-$110,000 base, significant equity, and uncapped commission. This leads to an expected total compensation of up to ~$250,000 with significant upside due to Rilla’s trajectory, and this doesn't even account for the plethora of additional benefits. ## Benefits - Medical, dental, and vision insurance - Breakfast, lunch, dinner, and supplementary food and drink — 6x a week - Wellness / Gym Benefits - 401(k) retirement plan - Commuter benefits - Relocation assistance - Take what you need paid time off, not accrual-based - $1,000 stipend for learning and personal growth - Tech equipment ## About Rilla ## Company Overview - **One-liner**: Rilla provides an AI-powered coaching platform that records, transcribes, and analyzes in-person sales conversations to give managers 100% field visibility and accelerate rep performance. - **Entity Type**: Private (Seed Stage – raised $3.9M total) - **Headquarters**: New York, New York, United States - **Founded**: 2019 - **Founders**: Sebastian Jimenez (CEO), Chris Martin (CTO, Co-Founder), Michael Castellanos (Chief Data Scientist, Co-Founder) ## Core Business - **Primary industry**: AI-powered sales enablement and conversation intelligence for in-person sales teams. - **Target customers**: B2B – field sales organizations in home services, home building, automotive, dental, senior living, multifamily, and other verticals where sales happen offline. - **Mission statement**: *“Make the offline world as searchable as the web.”* The company aims to create the first living map of offline commerce. ## Products & Services - **Rilla AI Coaching Platform**: A mobile app and web platform that records in-person sales conversations, then automatically transcribes, analyzes, and delivers coaching feedback. Managers can perform “virtual ridealongs” in minutes instead of hours. The AI adapts to each team’s sales process and best performers. ## Market Standing - **Valuation/Market Cap**: Not disclosed (privately held). - **Key Metric – Annual Revenue**: $25M–$50M (LinkedIn estimate, 2026). - **Key Metric – Total Funding**: $3.9M across three seed rounds. Lead investor in latest round (Seed, Dec. 2022): **Crew Capital**. - **Notable Investors/Partners**: Crew Capital; also 7 additional investors in the last round. Advisors include Filip Kaliszan (CEO & Founder of Verkada), Jim Kowalski (fmr Group VP North America, Oracle), Daniel Dines (CEO & Founder of UiPath), Nikolay Storonsky (CEO & Founder of Revolut), Steve Zahm (Cofounder of Procore). - **Growth Signals**: - Headcount grew **64.5% YoY** to 108 employees. - Net revenue retention reported at **232%** (from careers page). - Average increase in close rates of **+40%** and average increase in ticket price of **+17%** for customers. - Trusted by thousands of sales teams in verticals like home improvement, home building, dental, and automotive. - Recently partnered with Neighborly (March 2026) to empower plumbers and HVAC technicians with AI. ## Competitive Advantages - **Purpose-built for offline sales** – unlike generic conversation intelligence platforms, Rilla focuses exclusively on in-person field sales, capturing voice, location, and context. - **Rapid onboarding** – claims setup in 1 hour 45 minutes. - **Unprecedented visibility** – managers can review every rep’s appointment every day without being physically present. - **High-performance coaching** – customers report 40–50% performance improvement within the first month, with reps achieving 627% monthly sales increases from instant feedback. ## Strategic Focus - Continue dominating verticals with heavy offline commerce (home services, building, dental, automotive, senior living). - Expand AI capabilities to serve more industries and deepen personalization of coaching. - Build the “first living map of offline commerce” by indexing millions of in-person sales interactions. ## Why Work Here - **Compensation**: 90th percentile of market rate; competitive salaries and equity. - **Benefits**: - Full medical, dental, and vision coverage. - Unlimited PTO. - Free daily breakfast, lunch, dinner, and snacks. - Gym membership (fitness benefits). - Commuter benefits (fully covered transit/ride-shares). - Parental leave. - $1,000 annual learning stipend (courses, books, conferences). - Proximity stipend for employees near the office. - **Culture & Work Environment**: - Values: Obsession, Speed, Simplicity, Fun. - Hybrid-friendly: New York HQ with a proximity stipend; also operates in Canada, Australia, Nigeria, UK, and Poland. - Company offsites twice a year (past trips: San Diego, Cape Cod, Palm Springs). - Leadership team includes former founders, D1 athletes, and top tech company alumni. - High-growth environment (22 active job postings as of mid-2026). - **Engineering Culture**: Emphasis on building fast, solving hard problems, and pioneering AI for the real economy. Tech roles include Senior Software Engineer, Software Engineer (Platform & Applied AI). ## Sources 1. [Rilla Careers Page](https://www.rilla.com/careers) 2. [Rilla About Page](https://www.rilla.com/company/about) 3. [Rilla LinkedIn Profile](https://www.linkedin.com/company/rilla-co) 4. [Rilla Homepage](https://www.rilla.com/) ## Other roles at Rilla - [Founding Compliance & IT Ops](https://feeny.ai/job/founding-compliance-it-ops-rilla-new-york-axfkym0y1x4f) — New York, NY - [Product Designer, Internship](https://feeny.ai/job/product-designer-internship-rilla-new-york-6ja8fn0jfg24) — New York, NY - [Storyteller (Content Producer)](https://feeny.ai/job/storyteller-content-producer-rilla-new-york-67fpv2xrp119) — New York, NY - [Founding Office & Workplace Operations](https://feeny.ai/job/founding-office-workplace-operations-rilla-new-york-24bjkzgr887a) — New York, NY - [Staff Software Engineer](https://feeny.ai/job/staff-software-engineer-rilla-new-york-h0rzk2bdh7x0) — New York, NY - [GTM Engineer](https://feeny.ai/job/gtm-engineer-rilla-new-york-p5pxcg4aj8dx) — New York, NY - [Software Engineer, Integrations](https://feeny.ai/job/software-engineer-integrations-rilla-new-york-m5qhkrgzv99c) — New York, NY - [Brand Ambassador](https://feeny.ai/job/brand-ambassador-rilla-new-york-9czrd00n1cer) — New York, NY - [Senior Software Engineer, Mobile](https://feeny.ai/job/senior-software-engineer-mobile-rilla-new-york-2cbdr6d397mx) — New York, NY - [Software Engineer](https://feeny.ai/job/software-engineer-rilla-new-york-ysbdg1esd4g9) — New York, NY