---
title: 'Customer Success Manager at Rival Technologies'
canonical: 'https://feeny.ai/job/customer-success-manager-rival-technologies-vancouver-j6ev4kh5exvk'
type: 'job'
last_seen: '2026-10-14'
---

# Customer Success Manager at Rival Technologies

- **Company:** Rival Technologies
- **Location:** Vancouver, Canada
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-10-14
- **Apply:** https://job-boards.greenhouse.io/rivaltechnologies/jobs/5447301008

## Job description

We are looking for a Customer Success Manager to join our growing team. This position is ideal for someone who is deeply customer-focused and takes pride in delivering exceptional client experiences. You are highly detail-oriented, proactive and organized, with a strong sense of ownership over your work and your accounts; you take pride in producing high-quality work and holding yourself to a high standard.

You are comfortable working independently and managing your own portfolio, while also contributing to a collaborative, close-knit team that values support, knowledge-sharing and camaraderie. You are a strong critical thinker who can connect the dots across client needs, data and business goals.

You bring a commercial mindset to your work. While this is not a quota-carrying role, you are confident identifying opportunities for account growth, asking the right questions and partnering with sales when needed. You can translate what you are hearing from clients into clear, compelling insights that support internal sales and marketing efforts. Our Customer Success team plays a key role in client delivery, product feedback and supporting the sales process. Market research experience is an asset but not required.

Reporting to the VP of Customer Success, you'll get the opportunity to work directly with clients on their projects and build a trusted advisor relationship 🤝

Who are we?

When you join Rival Group, you’re not just accelerating your career, you’re also helping shape the future of customer insights and market research.

We’re a forward-thinking, results-driven organization obsessed with helping innovative brands get closer to their customers in a way that feels fresh, organic, and fun. Rival Technologies, the tech arm of our business, is the world’s best conversational research platform and one of Vancouver’s fastest-growing tech companies. 🚀 Reach3 Insights, our consulting side, is an award-winning 🏆 market research agency with offices in Chicago, Toronto, and Vancouver. Together, we’re helping brands like Coca-Cola, Kellogg’s, Dell Technologies, REVOLT TV, and Roblox get better insights they can use to deliver better products, create more impactful marketing campaigns, and improve the end-to-end customer experience.

Our customers LOVE our tech and services. We’re growing fast—and we’re inviting great people to join us on the ride 🎢

If making measurable, immediate impact while having fun sounds like your jam, then we invite you to apply! 👇

What You’ll Do:

- Own and manage a portfolio of client accounts, ensuring successful project delivery and strong client relationships.
- Identify and nurture opportunities for account growth and expansion.
- Translate client needs into clear project direction and actionable insights.
- Focus on program and project execution including quality assurance.
- Responsible for day-to-day project and client needs, with guidance from senior team members.
- Liaise with the sales team for a seamless client transition through onboarding.
- Act as main customer contact at the project level.
- Encourage product adoption and expansion.
- Keep project budget, timeline, and resources in-line with project plan and specifications.

What You'll Have:

- 3+ years in an account manager or customer success role, preferably in a B2B SaaS environment.
- An undergraduate degree in a related field.
- Excellent communication skills, both written and verbal.
- A strong client-first mindset with a focus on delivering high-quality work and exceptional customer experience.
- Strong technical skills – you don’t need to know how to code but you do need to know your way around an Excel spreadsheet and be able to learn new technologies quickly.
- Strong problem-solving skills and the ability to work through ambiguity.
- Comfort and familiarity with AI tools (and an interest in growing your AI skills with the goal of creating efficiencies in your workday).
- A proactive approach to all types of tasks - you're eager to find new ways to solve problems and exceed expectations.
- Ability to remain composed and solution-focused during times of stress.
- A flexible style of communication that allows you to adapt depending on audience.
- A keen eye for detail and experience with project management.
- The ability to translate complex concepts into easy-to-follow written and verbal content.
- Market Research experience is preferred.

Why us for your next career adventure?

💵 Fair compensation

We’re committed to pay equity/fair pay practices and closing the gender salary gap.

- Pay range for this role: $80,000 to $90,000 CAD depending on experience

Our compensation package also includes:

- Stock options
- RRSP plan with employer matching
- Parental leave top-up

💆‍♂️ Flexibility and time off

- Hybrid working model and home office benefits
- 3 weeks of vacation to start.
- Toronto or Vancouver based

🩺 Health and wellness

- Health and dental plan
- Generous sick, personal, and mental health days
- $1,000 annual enhanced mental health benefits

🤝 A great place to work you can be proud of

According to a survey of our employees conducted by an independent agency:

- 91% of our people believe management practices are equal and impartial
- 86% have pride in their work and the organization
- 91% agree that their teammates are friendly, supportive and welcoming

Our values at Rival:

- Courage
- Results
- Energy
- Kinship

The not-so-fine-print 🧐

If you think you’re a good fit, please connect with us ASAP with your resume. You must be eligible to work in Canada to be considered for this role. We thank everyone for their interest; however, only successful applicants will be contacted.

If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion. Rival provides equal employment opportunities to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Rival is also committed to fostering a culture of belonging, which includes ensuring an accessible work environment and employment practices. If you require accommodation at any point in the selection process, please reach out to the people team at Rival.

Finally, we know from time to time emergencies happen and you may need to reschedule an interview — we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.

Please note given our security and compliance certifications, final applicants will be required to undergo a background check.

No recruiters and no phone calls, please!

## About Rival Technologies

## Company Overview
- **One-liner**: Rival Technologies provides a conversational, AI-powered market research platform that replaces traditional surveys with mobile-first chat experiences to capture authentic consumer insights.
- **Entity Type**: Private (Venture-backed)
- **Headquarters**: Vancouver, British Columbia, Canada
- **Founded**: 2018
- **Founders**: Andrew Reid

## Core Business
- **Primary industry/industries**: Market Research & Insights Technology (SaaS); Software Development
- **Target customers**: B2B; Enterprise brands across CPG, retail, media, technology, healthcare, and finance
- **Mission or purpose statement**: "To re-imagine customer engagement for the modern age" — starting with the $100 billion research and insights industry [rivaltech.com](https://www.rivaltech.com/about-us)

## Products & Services
- **Rival Platform**: An AI-powered conversational research platform that blends quantitative and qualitative research with unlimited video feedback. Designed for mobile-first, chat-like experiences. Encompasses the following solutions:
- **Community 2.0**: Insight community platform re-imagined for mobile, designed to capture ongoing, deeper insights from today’s mobile-first consumers with industry-leading response rates and faster time to insights [rivaltech.com](https://www.rivaltech.com/).
- **Brand Experience Predictor**: Solution for tracking and measuring brand experience over time.
- **Agile Research**: Friction-free, agile research programs for unique business needs.
- **Voice of Market**: One-stop shop for measuring the impact of experiential marketing campaigns before, during, and after they happen.
- **Strategic Support (white-glove services)**: Full-spectrum strategic support and partnership from Reach3 Insights (sister company), including planning, programming, and executing research.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric (Total Funding)**: USD $6,495,169 in known venture funding (latest round: $6.5M in July 2019) [LinkedIn](https://ca.linkedin.com/company/rival-technologies)
- **Annual Revenue**: USD $5.7 million [LinkedIn](https://ca.linkedin.com/company/rival-technologies)
- **Key Metric (Growth)**: 40%+ year-over-year growth in Annual Recurring Revenue (ARR) subscription [rivaltech.com](https://www.rivaltech.com/about-us)
- **Notable Investors/Partners**: Part of **Rival Group**, which also includes sister companies **Reach3 Insights** (full-service research consultancy) and **Angus Reid Group** (Canada’s most trusted market research and public polling firm).
- **Growth Signals**: 
- 40%+ YoY ARR growth
- 4,912 LinkedIn followers (+1.3% monthly, +13.5% yearly)
- 40 employees (+2.0% YoY)
- Awards: Recipient of Next Gen Market Research Disruptive Innovation Award; recognized as a Top 3 Most Innovative Technology Supplier in research [rivaltech.com](https://www.rivaltech.com/about-us).

## Competitive Advantages
- **First-mover in conversational research**: Pioneered mobile-first, chat-based research and insight communities as an alternative to traditional, clunky online surveys.
- **AI-powered platform**: Leverages AI agents and machine learning to automate repetitive tasks, apply research best practices, and generate deeper insights faster.
- **High engagement rates**: Delivers industry-leading response rates (up to 60%) and significantly richer data (700% increase in words used in video responses vs. open-end text).
- **Integrated enterprise ecosystem**: Unique "Rival Group" structure combines a cutting-edge SaaS platform (Rival Tech) with a top-tier research consultancy (Reach3 Insights) and a trusted public polling name (Angus Reid Group), offering clients both technology and strategic expertise.

## Strategic Focus
- **Modernizing market research**: Continuing to replace outdated survey methodologies with conversational, mobile-first experiences.
- **Scaling AI capabilities**: Deepening the integration of AI agents and machine learning to automate workflows and accelerate insights delivery.
- **Growing ARR**: Maintaining the strong 40%+ YoY subscription growth trajectory.
- **Serving enterprise clients**: Expanding footprint across CPG, retail, media, tech, healthcare, and finance sectors.

## Why Work Here
- **Culture**: Described as a "playful and friendly environment" with a strong sense of "kinship" and "energy." Core values include Courage (embracing disruption), Kinship (trust, inclusivity, fun), and Results (results-driven DNA). The company prides itself on "No a\*\*holes" policy [rivaltech.com](https://www.rivaltech.com/careers).
- **Employee Satisfaction**: 
- 4.3-star Glassdoor rating, with 87% recommending to a friend.
- Great Place to Work certified in British Columbia; certified Best Workplace for new start-ups.
- 91% of employees say teammates are friendly, supportive, and welcoming; 90% feel passionate about their work [rivaltech.com](https://www.rivaltech.com/careers).
- **Diversity & Pay Equity**: 50% of senior leadership are women. The company is committed to closing the gender pay gap and maintaining equitable pay across all roles regardless of gender, sexual orientation, race, ethnicity, age, or neurodiversity.
- **Work Arrangement**: Headquarters in Vancouver, BC. Offers a "work-from-home package and stipend" and a self-managed approach to mental health, personal, and sick days. Hybrid/flexible policy likely.
- **Benefits**: 
- 100% employer-paid health/dental plan
- Comprehensive paid time off
- Parental leave top-up
- $1,000 annual enhanced mental health benefits
- Work-from-home stipend
- **Current Openings (examples)**: Senior DevOps Engineer, Senior Software Engineer, Intermediate UX Designer, Customer Success Coordinator [Greenhouse](https://job-boards.greenhouse.io/rivaltechnologies).
- **Meaningful Work**: Employees feel they are "helping change the way brands engage with their most important audiences."

## Sources
1. [rivaltech.com - Homepage & Product Solutions](https://www.rivaltech.com/)
2. [rivaltech.com - About Us (Mission, History, Values, Leadership)](https://www.rivaltech.com/about-us)
3. [rivaltech.com - Careers Page (Culture, Benefits, Stats)](https://www.rivaltech.com/careers)
4. [Greenhouse - Job Board at Rival Technologies](https://job-boards.greenhouse.io/rivaltechnologies)
5. [LinkedIn - Rival Technologies Company Profile](https://ca.linkedin.com/company/rival-technologies)

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