--- title: 'Customer Success Manager at Roger Healthcare' canonical: 'https://feeny.ai/job/customer-success-manager-roger-healthcare-san-francisco-rcgb608q34y1' type: 'job' last_seen: '2026-09-06' --- # Customer Success Manager at Roger Healthcare - **Company:** Roger Healthcare - **Location:** San Francisco, CA - **Compensation:** $120k–$170k - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-07-09 - **Last confirmed live:** 2026-09-06 - **Apply:** https://jobs.ashbyhq.com/rogerhealthcare/4c21e7f1-a7e0-401e-95ca-0565690b0768 ## Job description About Roger: Roger is an AI platform that frees home health clinicians from paperwork so they can focus on what matters: delivering life-changing care to our most vulnerable elderly patients in the comfort of their homes. Backed by leading healthcare investors like SignalFire, we've powered millions of visits, deployed to thousands of clinicians, and we're just getting started. Job Overview: We are looking for a Customer Success Manager to join our growing team. You will be on the front lines, communicating directly with clinicians, supporting onboarding, managing operational workflows, and helping keep our success engine running smoothly. This is not a passive support role. You will own tasks end to end, move fast, and pay close attention to the details that matter. You need to be genuinely curious about healthcare, eager to learn clinical workflows quickly, and excited about helping frontline clinicians do their best work. Key Responsibilities: - Clinician Communication: Serve as a direct point of contact for clinicians, supporting them through onboarding, training, and ongoing engagement with Roger. - Operational Execution: Manage day-to-day success operations including scheduling, follow-ups, record-keeping, and internal coordination to ensure nothing falls through the cracks. - Adoption Monitoring: Track clinician usage and engagement data, flag trends or issues early, and surface insights to the team. - Training Materials: Help create and maintain guides, resources, and documentation that support clinician learning. - Workflow Learning: Quickly develop a working understanding of home health documentation workflows and how Roger fits into a clinician's day. - Issue Coordination: Identify clinician pain points, troubleshoot problems, and coordinate across teams to drive resolution. - Feedback Loop: Capture clinician feedback and relay it to inform product improvements and success strategy. Requirements: - Experience: 3 to 8 years in a customer-facing, operations, or success role. Healthcare exposure is a plus but not required. - Fast Learner: Picks things up quickly and thrives diving into unfamiliar domains like healthcare. - Detail Oriented: Catches the small things others miss, keeps clean records, and takes pride in operational precision. - Strong Communicator: Clear, empathetic, warm, and energetic. Clinicians should feel supported and motivated after every interaction. - Operationally Minded: Thrives on organizing, tracking, and executing. Enjoys building systems that keep things running smoothly. - Data Comfortable: Able to navigate dashboards, track metrics, and use data to spot opportunities. - Startup Ready: Comfortable with ambiguity, motivated by mission, and energized by ownership in a fast-paced environment. Why Join Us? 🏥 Platinum health, dental, and vision insurance 🏖️ Unlimited PTO 💰 Retirement: 401(k) plan 🚀 Unmatched career growth opportunity as an early GTM hire 👩‍⚕️ Make a tangible difference in the lives of clinicians and patients 🧠 Work on a mission that matters, backed by AI innovation and top-tier investors Make a Real Difference - Hear from our Users: “If I had to give Roger a rating out of 10, I’d give it an 11! You guys changed my life!!” - G.M. from San Francisco, Registered Nurse “Roger AI saves me hours per day. I can easily focus on my patients now too.” - J.L. from Tucson, Registered Nurse “Being a single mom is tough, but with Roger I can take the time to go to my daughter’s soccer game and also pursue further education.” - T.M. from Dallas, Licensed Vocational Nurse ## About Roger Healthcare ## Company Overview - **One-liner**: Roger Healthcare provides an AI-powered clinical documentation platform for home health agencies, automating OASIS and routine visit notes to save clinicians time and reduce burnout. - **Entity Type**: Private (Seed stage) - **Headquarters**: San Francisco, California, United States - **Founded**: 2023 - **Founders**: Yusef Iskandar (CEO), Keyur Shah (CTO), Yunus Ansari (COO) ## Core Business - **Primary Industry**: Healthcare IT / AI-Powered Clinical Documentation - **Target Customers**: Home health agencies (B2B) serving clinicians, nurses, and administrative staff. - **Mission Statement**: To revolutionize home health documentation through innovative AI-powered solutions, empowering clinicians to focus on patient care rather than paperwork. ## Products & Services - **Roger Docs**: An AI-powered, voice-enabled clinical documentation platform. It listens to natural patient-clinician conversations, autofills OASIS and routine visit notes, and syncs near-real-time with existing EHR systems. The platform also provides real-time feedback to ensure documentation completeness before the clinician leaves the patient’s home. ## Market Standing - **Valuation**: Not publicly available (conflicting reports; PitchBook lists it as "Generating Revenue" but does not disclose valuation). - **Key Metric (Funding)**: $5.4M in total funding (Seed round, closed January 2025). - **Lead Investor**: 1 investor (undisclosed) in the Seed round. - **Notable Advisors**: Philip Chuang (former VP at Kaiser Permanente and Sutter Care’s home health/hospice segments), George Sauter (former Chief Strategy Officer at John Muir Health). - **Growth Signals**: Serves 300+ home health agencies; reports an 80% time savings on documentation for clinicians; clients like New Day Healthcare cut documentation time by 75%. Headcount grew 20% YoY to 12 employees (early 2026). Website traffic grew 72.8% month-over-month. ## Competitive Advantages - **Deep AI Specialization**: Founders come from AI research backgrounds at Cornell and Amazon Alexa, giving them a strong technical moat in ambient listening and NLP for clinical contexts. - **EHR Integration**: Platform syncs with existing EHRs in near-real-time, eliminating manual data entry and double charting. - **Real-Time QA Feedback**: The system prompts clinicians to complete missing documentation while still in the home, improving compliance and reducing rework. - **Industry-Specific Focus**: Solely focused on home health (OASIS documentation), a highly regulated and underserved niche, unlike broader medical scribe solutions. ## Strategic Focus - **Scale Agency Adoption**: Expanding beyond 300+ agencies to capture a larger share of the home health market. - **Product Enhancement**: Continuing to refine AI accuracy and expand documentation coverage for all OASIS and routine visit types. - **Talent Acquisition**: Hiring across engineering, sales, and customer success to support rapid growth, with a focus on building out a lean, high-impact team. ## Why Work Here - **Mission-Driven Culture**: The company is focused on solving clinician burnout and improving patient care, which is a strong motivator for many in healthcare tech. - **Early-Stage Impact**: As a small team (~12 people), employees have high ownership, cross-functional exposure, and the ability to directly shape the product and company. - **Engineering Excellence**: Founded by AI researchers from Cornell and Amazon Alexa; the tech stack includes React Native, Python, MongoDB, and Docker. The team values rapid iteration and "maximum impact with minimum complexity." - **Work Policy**: Based in San Francisco (HQ) with an office in Berkeley; the company is likely hybrid/office-first given the early-stage, collaborative nature of the work. - **Core Values**: "Move the Needle," "Take Ownership," and "Customer Obsession" – reflecting a fast-paced, accountable, and user-focused environment. ## Sources 1. [rogerhealthcare.com](https://www.rogerhealthcare.com/) 2. [rogerhealthcare.com/about-us](https://www.rogerhealthcare.com/about-us) 3. [linkedin.com/company/rogerhealthcare](https://www.linkedin.com/company/rogerhealthcare) 4. [pitchbook.com](https://pitchbook.com/profiles/company/537187-15) ## Other roles at Roger Healthcare - [Founders Associate](https://feeny.ai/job/founders-associate-roger-healthcare-san-francisco-dzz2scezd8fe) — San Francisco, CA - [Marketing Lead (Content, Brand & Growth)](https://feeny.ai/job/marketing-lead-content-brand-growth-roger-healthcare-san-francisco-s53jjhw54tvc) — San Francisco, CA - [Senior Applied AI Engineer](https://feeny.ai/job/senior-applied-ai-engineer-roger-healthcare-san-francisco-aktm86rg319y) — San Francisco, CA - [Sales Development Representative](https://feeny.ai/job/sales-development-representative-roger-healthcare-san-francisco-0yz3tbq6q7w4) — San Francisco, CA - [Senior Software Engineer, Full-Stack](https://feeny.ai/job/senior-software-engineer-full-stack-roger-healthcare-san-francisco-80dft6dm7jwk) — San Francisco, CA - [Account Executive](https://feeny.ai/job/account-executive-roger-healthcare-san-francisco-bchs2taezqpm) — San Francisco, CA - [Chief of Staff](https://feeny.ai/job/chief-of-staff-roger-healthcare-san-francisco-fp4fxr9bef56) — San Francisco, CA - [Senior Frontend Engineer, Mobile](https://feeny.ai/job/senior-frontend-engineer-mobile-roger-healthcare-san-francisco-9h4dkrb730eb) — San Francisco, CA - [Founding Recruiter](https://feeny.ai/job/founding-recruiter-roger-healthcare-san-francisco-28n7gsj23tdm) — San Francisco, CA - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-reo-dev-bengaluru-xk4g87z8saj0) — Bengaluru, India