---
title: 'Customer Success Manager at Root Global'
canonical: 'https://feeny.ai/job/customer-success-manager-root-global-berlin-dhyvzh4a830k'
type: 'job'
last_seen: '2026-09-10'
---

# Customer Success Manager at Root Global

- **Company:** Root Global
- **Location:** Berlin, Germany
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-09
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/rootglobal/2732b041-2ab4-49b3-88b1-64f2345d4a24

## Job description

🌎 What we do Root is Europe’s #1 primary data collection platform for F&B companies. We help our customers to measure and reduce farm-level emissions. ~31% of global GHG emissions originate from food-related activities. For the first time in history, climate performance has become an overall business performance indicator. Enterprises are mandated by regulatory bodies to disclose their climate performance, which leads to increasing pressure from investors, competitors, retailers, and consumers to prevent and reduce their CO2e emissions. Over the next 10 years, companies have set ambitious reduction targets that need to be met. Unlike other industries, the vast majority of F&B emissions originate from farms (known as Scope 3.1 emissions) and are highly complex to address. Root exists to help overcome this challenge. We raised >€10m in funding in the first 2 years of our existence, we launched our enterprise product, signed and onboarded some of the largest F&B players in Europe, and put together what we believe is the best-suited early-stage tech team in Europe. Will you be the next to join us? 🚀

🔭 What you will work on

## Your mission

Drive customer success by supporting a customer portfolio, ensuring smooth project execution and tool adoption, and helping build strong, trust-based relationships that maximize long-term value and advocacy.

📅 Over the next months, you will… Drive Customer Success and Long-Term Value for Root's Customers

- Own the success of a defined customer portfolio, acting as the primary point of contact and trusted advisor, guiding customers through key success milestones (onboarding, data collection, verification, reporting, reduction readiness) and ensuring they clearly understand and realize the value of the Root Platform
- Plan, manage, and execute customer projects end-to-end, driving primary data coverage at scale through increased user engagement and data completion, serving as the first point of contact for agricultural users when needed, and ensuring high data quality, clear milestones, and on-time delivery
- Design and run farmer-facing enablement, including digital webinars to drive participation, improve data quality, and build trust at the farm level
- Collaborate with Account Management to relay customer feedback while building trust-based customer relationships that drive long-term satisfaction, retention, and advocacy
- Collaborate with Product to bring agricultural and agronomic expertise into our products, translating practical farming knowledge and farmer needs into actionable product feedback and clear, farmer-facing recommendations.

🧺 What you bring along

- Agricultural background (practical farm experience, agricultural studies, or prior work with agricultural users such as advisors, cooperatives)
- Hands-on and detail-oriented, you thrive in fast-changing, early-stage environments, can juggle multiple tasks, and ensure nothing falls through the cracks
- First experience in Customer Success, Operations or other fast-paced environments, where you supported or executed customer-facing processes end-to-end
- People-centric and proactive, empathetic, approachable, and able to communicate clearly while keeping customer outcomes and business priorities in mind
- Comfortable working with data in Excel and digital platforms, with an eye for completeness and consistency
- Fluent in German and English; additional languages (Polish, French, Portuguese, Spanish) are a plus
- Work from our Berlin office 5 days a week

🤗 You don't feel like you fulfill all the criteria? We get it: confidence can sometimes hold us back from applying for a job. But guess what?! There is no such thing as a “perfect” candidate. The only thing you need to ensure along the recruiting process and beyond is that the problem that we are solving with Root is one you cannot wait to get out of bed for on Monday morning! Root Global is an equal opportunity employer, which means we do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to creating an inclusive environment for all employees.

## About Root Global

## Company Overview
- **One-liner**: Root Global provides the decarbonization infrastructure for the food and beverage supply chain, helping processors measure and reduce farm-level emissions at scale.
- **Entity Type**: Private (Seed stage)
- **Headquarters**: Berlin, Germany
- **Founded**: 2022
- **Founders**: Maurice Hensl (Co-Founder & Managing Director), Rodrigo Neves (Founding CTO)

## Core Business
- **Primary industry/industries**: Climate Tech / Sustainability Software / Food & Beverage Supply Chain
- **Target customers**: B2B — food and beverage processors (dairy, crops, red meat) across Europe, ranging from small processors to large enterprises
- **Mission or purpose statement**: "To provide the decarbonisation infrastructure for the food and beverage supply chain" — solving the unique challenge of measuring and reducing Scope 3.1 emissions that originate from farms.

## Products & Services
- **Corporate Carbon Footprint (CCF)**: Calculate and analyze an organization’s emissions from a single source of truth. *Type: SaaS*
- **Farm Emissions**: Collect primary emissions data for dairy, red meat, and crops directly from farms, localized for 11+ European countries and regions. *Type: SaaS / Data Platform*
- **Product Carbon Footprints (PCF)**: Calculate PCFs for product categories and respond to downstream customer requests. *Type: SaaS*
- **Emission Reduction**: Identify emission hotspots and launch tailored action plans with farmers. *Type: SaaS / Advisory*
- **Advanced Emissions Data Validation**: Integrates leading emission calculation methodologies developed by F&B climate experts. *Type: SaaS*

## Market Standing
- **Valuation/Market Cap**: Not disclosed (Private company)
- **Key Metric**: Total Funding — **$11.4M** across two rounds
- **Notable Investors/Partners**: Point Nine (lead investor of Seed round), Project A Ventures (lead investor of Pre-Seed round), plus 4 other investors in Seed round
- **Growth Signals**: First platform in the industry to enable farm-level emissions data collection at scale; localized for 11+ European countries; trusted by leading European processors; GUTcert certified and SBTi compliant results; featured in TechCrunch ("Root Global wants to be the operating system for food carbon"); 12 active job postings with monthly hiring growth of +100%.

## Competitive Advantages
- **First-mover in farm-level Scope 3.1 data**: Unlike other carbon platforms, Root focuses on the hardest-to-measure part of the F&B supply chain — emissions originating from farms.
- **Localized European expertise**: Regional feeds, breeds, and farm data for 11+ countries, with ability to upload country-specific farm documents.
- **Scientific credibility**: Developed by F&B climate experts, integrates leading emission calculation methodologies, and delivers GUTcert certified and SBTi compliant results.
- **End-to-end platform**: Combines measurement (CCF, PCF, farm emissions) with action (reduction plans, hotspot identification) in a single platform.

## Strategic Focus
- **Scale across Europe**: Deepening country-level localization and expanding the network of participating farms and processors.
- **Primary data collection**: Moving beyond industry averages to collect actual farm-level data for more accurate, defensible carbon accounting.
- **Product-led growth**: Building a seamless platform that reduces friction for F&B companies to comply with regulatory pressure (EU regulations) and downstream customer demands.
- **Talent acquisition**: Aggressively hiring across customer success, product management, engineering, and climate advisory to support growth.

## Why Work Here
- **Mission-driven**: Directly contribute to decarbonizing the food and beverage supply chain — tangible climate impact.
- **Culture**: Values include "Think clearly," "Own it," "Stick together," and "Aim high." Emphasis on clarity of thought, accountability, teamwork, and customer delight.
- **Work environment**: In-person from Berlin Mitte office (5 days a week), with some country leads based in their respective countries. Strong preference for in-office collaboration during growth phase.
- **Benefits**: Unlimited vacation, quarterly team events, Urban Sports Club / Wellpass / Deutschland ticket, sustainable merch, Masterclass access.
- **Team composition**: Multidisciplinary — engineers, climate scientists, designers, and builders. Small team (~36 employees) offering high ownership and impact.
- **Growth opportunity**: Early-stage company with strong funding and clear product-market fit — chance to shape the company and career trajectory.

## Sources
1. [rootglobal.io](https://www.rootglobal.io/)
2. [rootglobal.io/about-us](https://www.rootglobal.io/about-us)
3. [rootglobal.io/jobs](https://www.rootglobal.io/jobs)
4. [LinkedIn - Root Global](https://www.linkedin.com/company/rootglobal0)
5. [Ashby Jobs - Root Global](https://jobs.ashbyhq.com/rootglobal)

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