--- title: 'Customer Success Manager at SambaNova Systems' canonical: 'https://feeny.ai/job/customer-success-manager-sambanova-systems-united-states-3r1ww9rf2093' type: 'job' last_seen: '2026-09-08' --- # Customer Success Manager at SambaNova Systems - **Company:** SambaNova Systems - **Location:** United States - **Compensation:** $149k–$182k - **Work type:** remote - **Posted:** 2026-07-10 - **Last confirmed live:** 2026-09-08 - **Apply:** https://sambanova.ai/sambanova-available-positions/?gh_jid=6114176004 ## Job description The era of pervasive AI has arrived. In this era, organizations will use generative AI to unlock hidden value in their data, accelerate processes, reduce costs, drive efficiency and innovation to fundamentally transform their businesses and operations at scale. SambaNova Suite™ is the first full-stack, generative AI platform, from chip to model, optimized for enterprise and government organizations. Powered by the intelligent SN40L chip, the SambaNova Suite is a fully integrated platform, delivered on-premises or in the cloud, combined with state-of-the-art open-source models that can be easily and securely fine-tuned using customer data for greater accuracy. Once adapted with customer data, customers retain model ownership in perpetuity, so they can turn generative AI into one of their most valuable assets. Job Description: Customer Success Manager The era of pervasive AI has arrived. In this era, organizations will use generative AI to unlock hidden value in their data, accelerate processes, reduce costs, drive efficiency and innovation to fundamentally transform their businesses and operations at scale. SambaNova Suite™ is the first full-stack, generative AI platform, from chip to model, optimized for enterprise and government organizations. Powered by the intelligent SN40L chip, the SambaNova Suite is a fully integrated platform, delivered on-premises or in the cloud, combined with state-of-the-art open-source models that can be easily and securely fine-tuned using customer data for greater accuracy. Once adapted with customer data, customers retain model ownership in perpetuity, so they can turn generative AI into one of their most valuable assets. ## About SambaNova Join the company that's building the future of AI computing. SambaNova is disrupting the AI and high-performance computing space with an integrated hardware and software platform. Our SambaStack inference serving platform is pushing the boundaries of inference serving for generative AI and large language models. We are a team of passionate innovators tackling some of the world's most challenging computational problems. We help enterprises and service providers host their own AI inference platforms, powered by our state-of-the-art RDU (Reconfigurable Dataflow Unit) hardware architecture. Our cloud-agnostic, enterprise-grade inference serving platform enables seamless deployment, management, and scaling of foundation model workloads at production scale. SambaNova is hiring a Customer Success Manager for our SambaStack based product portfolio. As a Customer Success Manager, you will be the strategic partner to our most important enterprise customers, guiding them from onboarding through full-scale AI deployment. You will own the post-sales relationship, ensure customers extract maximum value from SambaNova's full-stack AI platform, and drive expansion across their organizations. Responsibilities: - Own the post-sales relationship for a portfolio of enterprise accounts, serving as the primary point of contact from onboarding through renewal and expansion. - Build tailored success plans aligned to each customer's AI adoption goals — translating their business objectives into measurable outcomes with SambaNova's platform. - Lead onboarding and go-live efforts, coordinating with Solutions Engineering, Professional Services, and Product teams to ensure smooth deployments. - Monitor adoption metrics and platform utilization; proactively identify churn risks and build mitigation plans in partnership with the account team. - Drive upsell and cross-sell opportunities by demonstrating expanding business value and introducing customers to new use cases across departments. - Act as the voice of the customer internally — synthesizing feedback on product gaps, feature requests, and roadmap priorities for the Product and Engineering teams. - Deliver executive business reviews (EBRs) showcasing ROI, usage trends, and strategic recommendations for deeper AI adoption. - Partner with Sales, Solutions Engineering, and Marketing to develop customer advocacy programs, case studies, and reference accounts. - Qualification: - 5–10+ years in Customer Success, Technical Account Management, or related enterprise-facing roles, ideally in AI/ML infrastructure, cloud computing, or deep-tech hardware or software. - Demonstrated ability to manage complex, multi-stakeholder accounts and build executive-level relationships with technical and business audiences. - Working knowledge of AI/ML workflows, large language models (LLMs), or HPC infrastructure — enough to credibly engage with data science and ML engineering teams. - Proven track record of driving adoption, retention, and expansion within a technical enterprise product. - Excellent project management skills with the ability to manage multiple priorities and coordinate across internal teams in a fast-moving environment. - Strong written and verbal communication skills; able to distill complex technical concepts for both executive and practitioner audiences. - Bachelor's degree or equivalent experience in a technical or business field. Bonus qualifications: - Experience with AI accelerators or GPUs - LLM fine-tuning or inference knowledge - Familiarity with Sambanova products or similar MLOps platforms - Enterprise SaaS or PaaS background - MBA or advanced technical degree Base Salary Range: Base Pay Range $148,500—$181,500 USD Submission Guidelines Please note that in order to be considered an applicant for any position at SambaNova Systems, you must submit an application form for each position for which you believe you are qualified. ## EEO Policy SambaNova Systems is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard basis of age (40 and over), color, disability, gender identity, genetic information, marital status, military or veteran status, national origin/ancestry, race, religion, creed, sex (including pregnancy, childbirth, breastfeeding), sexual orientation, and any other applicable status protected by federal, state, or local laws. Benefits Summary for US-Based, Full-Time Employment Positions SambaNova offers a competitive total rewards package, including the base salary, plus equity and benefits. We cover 95% premium coverage for employee medical insurance, and 77% premium coverage for dependents and offer a Health Savings Account (HSA) with employer contribution. We also offer Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life, and AD&D insurance plans in addition to Flexible Spending Account (FSA) options like Health Care, Limited Purpose, and Dependent Care. Our library of well-being benefits available to you and your dependents includes a full subscription to Headspace, Gympass+ membership with access to physical gyms, One Medical membership, counseling services with an Employee Assistance Program, and much more. ## About SambaNova Systems ## Company Overview - **One-liner**: SambaNova Systems provides a full-stack AI platform, from specialized Reconfigurable Dataflow Unit (RDU) chips to an agentic AI inference platform, designed for enterprises and governments. - **Entity Type**: Private (Series E) - **Headquarters**: San Jose, California, USA - **Founded**: 2017 - **Founders**: Rodrigo Liang (Co-founder & CEO), Kunle Olukotun (Co-founder & Chief Technologist) ## Core Business - **Primary Industry**: Artificial Intelligence / Enterprise AI Infrastructure - **Target Customers**: Developers, large enterprises, government agencies, and data centers (B2B) - **Mission Statement**: To be the most efficient and adaptable AI platform on the planet, empowering enterprises to control the trajectory of their data and AI future. ## Products & Services - **SambaNova Suite**: The company's core product, a fully integrated AI platform that includes hardware, software, and models. It provides OpenAI-compatible APIs for inference. - **SambaRack (SN40 & SN50)**: A state-of-the-art, rack-scale system optimized for AI inference. The SN50 is the fifth-generation system designed for fast agentic inference with high energy efficiency (average of 10 kWh for SN40). - **Reconfigurable Dataflow Unit (RDU)**: A custom-designed AI chip (SN40L, SN50) with a unique three-tier memory architecture that delivers high speed and throughput for large models while using less power than traditional GPUs. - **SambaOrchestrator**: A management tool for deploying, monitoring, and auto-scaling AI models across data centers. - **Sovereign AI Platform**: An offering for governments and enterprises to keep data secure and governed while enabling business teams to use AI. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (Private company). - **Key Metric**: Total funding of **$1.484B** (raised over multiple rounds, including a $350M Series E in early 2026). - **Notable Investors/Partners**: Intel, GV (Google Ventures), BlackRock, Redline Capital Management, Atlantic Bridge Capital. - **Growth Signals**: - Raised a $350M Series E in early 2026. - A launch partner for Meta's Llama 4 series. - First platform to support all three variants of Llama 3.1 (8B, 70B, and 405B). - Has filed 313 patents related to parallel computing, computer memory, and instruction processing. - Customers include Blackbox and Texas Advanced Computing Center. ## Competitive Advantages - **Full-Stack Integration**: Unlike many competitors, SambaNova controls the entire AI stack from the chip (RDU) to the software and models, allowing for deep optimization. - **Efficiency**: The RDU's dataflow architecture is designed for high performance with significantly lower power consumption (best tokens per watt), a key differentiator for scaling AI. - **Open-Source Focus**: The company is a strong supporter of open-source AI models, being a launch partner for major releases like Meta's Llama 4. ## Strategic Focus - **Agentic AI**: The company is heavily focused on enabling complex, multi-step agentic AI workflows, with the SN50 chip and SambaOrchestrator built for this purpose. - **Sovereign AI**: Targeting government and enterprise clients who need secure, on-premises or private cloud AI solutions. - **Scaling Inference**: Prioritizing high-speed, low-latency inference for the largest open-source models (e.g., DeepSeek, Llama) at scale. ## Why Work Here - **Culture**: Described as a "smart and motivated team" that values "talent first," "innovation that impacts," and "trust and integrity." The company emphasizes collaboration across departments and access to founders. - **Work Environment**: Offers flexible working hours and a hybrid/remote-friendly policy (Flexible PTO in the U.S.). - **Notable Perks**: - Flexible PTO - Parental Leave - Medical, Dental, and Vision benefits - 401k/Pensions - Gym Access - Mentorship and buddy programs - Internship programs - **Engineering Culture**: A deep-tech environment where you work on cutting-edge AI hardware (RDUs) and software, pushing the boundaries of AI performance. ## Sources 1. [SambaNova.ai](https://sambanova.ai/) 2. [SambaNova About Us](https://sambanova.ai/company/about) 3. [SambaNova Careers](https://sambanova.ai/company/careers) 4. [SambaNova Job Openings](https://sambanova.ai/company/careers/job-openings) 5. [CB Insights Profile](https://www.cbinsights.com/company/sambanova-systems) ## Other roles at SambaNova Systems - [Senior Power Management IP Verification & Validation Engineer](https://feeny.ai/job/senior-power-management-ip-verification-validation-engineer-sambanova-systems-f5gt23bf64p5) — San Jose California, United States - [Senior Principal Runtime Engineer](https://feeny.ai/job/senior-principal-runtime-engineer-sambanova-systems-stockholm-g80m89md466t) — Stockholm, Sweden - [Vice President, EMEIA Sales](https://feeny.ai/job/vice-president-emeia-sales-sambanova-systems-london-england-y6tdnwdfyq2p) — London England, United Kingdom - [Senior Technical Recruiter - Hardware](https://feeny.ai/job/senior-technical-recruiter-hardware-sambanova-systems-austin-texas-wxszyaz6kyy6) — Austin Texas, United States / San Jose California, United States - [Cloud Platform Architect](https://feeny.ai/job/cloud-platform-architect-sambanova-systems-bengaluru-fz84xk1gw6x9) — Bengaluru, India - [Principal Engineer - SambaRack](https://feeny.ai/job/principal-engineer-sambarack-sambanova-systems-bengaluru-a63n6cv0rvd1) — Bengaluru, India - [Senior Principal Engineer - SambaRack](https://feeny.ai/job/senior-principal-engineer-sambarack-sambanova-systems-bengaluru-3g8e6v93rpd0) — Bengaluru, India - [Software Architect - SambaRack](https://feeny.ai/job/software-architect-sambarack-sambanova-systems-bengaluru-1ha7m42tb5jx) — Bengaluru, India - [Senior Principal Engineer](https://feeny.ai/job/senior-principal-engineer-sambanova-systems-bengaluru-m36dj0zkx43k) — Bengaluru, India - [Senior RTL Design Engineer](https://feeny.ai/job/senior-rtl-design-engineer-sambanova-systems-austin-texas-dnhythpzwwkz) — Austin Texas, United States / San Jose California, United States