--- title: 'Customer Success Manager, Scaled Accounts at Tali AI' canonical: 'https://feeny.ai/job/customer-success-manager-scaled-accounts-tali-ai-toronto-05abrew6tef0' type: 'job' last_seen: '2026-11-05' --- # Customer Success Manager, Scaled Accounts at Tali AI - **Company:** Tali AI - **Location:** Toronto, Canada - **Compensation:** $70k–$85k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-11-03 - **Last confirmed live:** 2026-11-05 - **Apply:** https://jobs.lever.co/tali-ai/8617a0a7-f7a4-489a-81a2-918f9a4d880f ## Job description Tali AI is on a mission to build industry-leading products that solve real-world problems for clinicians today. How do we do this? Our AI-powered medical assistant empowers clinicians by removing the administrative burden that pulls them away from patients. When clinicians can focus on care, healthcare becomes more accessible, more human, and more sustainable. Tali is transforming the industry, serving thousands of clinicians across Canada and the US, accelerating millions of patient encounters annually, saving clinicians more than 10 hours a week. That time goes back to where it matters most, patient care. What you’ll own: - Renewal and retention for your portfolio. You’ll be the main contact for clinic administrators and decision-makers, and you’ll own renewal rate and gross revenue retention for your accounts. - At-risk accounts caught early. You’ll spot risk in usage and engagement before it shows up as churn, and lead the conversations that turn it around. - A renewal playbook the team uses. You’ll design renewal journeys for micro, small, and mid-sized clinics. Each one will balance automated touchpoints with personal outreach, and you’ll measure which approach works for which segment. - Automated workflows that remove manual work. You’ll build and run workflows for renewal outreach, account monitoring, risk flags, and follow-ups. You’ll document them, including SOPs, prompts, and playbooks, so other people can run them without you. - Health signals the team can trust. You’ll improve health scoring, segmentation, and renewal forecasting using CRM and product usage data. - Root causes fixed, not just worked around. You’ll take recurring customer problems to Product and Engineering, and check whether the fix actually reduced them. You’ll do well here if you: - Have owned renewals or retention for a book of B2B customers, including difficult conversations with accounts that were at risk. - Have replaced a repetitive manual process with a system or automation that other people relied on, and can walk us through how you built it. - Have built or run multi-step workflows with AI or automation tools, and can tell when the output isn’t good enough to reach a customer. - Can turn CRM and usage data into a clear call on which customers need attention this week and why. - Write clearly enough that someone else can follow your playbook without asking you questions. Nice to Haves: - Experience in a high-volume or digitally led Customer Success model with many SMB accounts. - Familiarity with HubSpot, BigQuery, or customer health and analytics platforms. - Experience building lifecycle campaigns or renewal workflows. - Experience in healthcare technology or with healthcare providers. More About Tali AI ## Perks and Benefits All full-time employees enjoy: Hybrid work & flexible work hours Comprehensive health and wellness coverage from day one Competitive PTO, including winter shutdown Dec 25 - Jan 1, birthdays and Taliversaries, and 'extra long' long weekends $2000 annually in "Knowledge Dollars" to learn, grow, and level up Quarterly socials & company outings that bring our team together beyond the day-to-day Our Core Values ⚡️ Bold: we embrace ambitious goals, make courageous decisions, and take calculated risks to drive impactful innovation and growth 🧩 Resourceful: we're self-directed problem solvers; navigating obstacles, learning and acquiring new skills and making sound judgement calls. We consistently deliver on commitments while maintaining a high standard of quality and dependability 📣 Candid: Being, honest, transparent, and open in all interactions, fostering a culture of trust and authenticity 💛 Caring: Actively supporting and empathizing with our people - customers, patients, and colleagues to help them thrive and achieve their goals ## Why Join Tali ⚖️ Impact at Scale: What you do here matters. You’ll influence the Tali experience, fueling a team that’s changing how clinicians work and how patients are cared for. 🧰 Technical Excellence: What you build here sets the bar. You’ll work with cutting-edge technology to help shape a truly world-class product. 🚀 Ownership and Growth: What you take on here truly matters. As an early-stage startup, every team member helps shape our technology, culture, and future. Whether you’re a generalist who thrives on variety or a specialist excited to build systems from the ground up, your contributions will be pivotal to what we become. 👷 Build with Purpose and Pride: What you contribute here carries real responsibility. You’ll help build and support systems that handle highly sensitive medical data with care and integrity, earning the trust of clinicians and safeguarding the safety of patients every day. 👏 A Team that Inspires: Collaborate with a talented, driven team that values innovation, humility, and a relentless focus on solving meaningful problems. Tali Online 🔗 Tali is one of Linkedin's Top Startups of 2025 🔗 Tali is part of the renowned Digital Supercluster Project 🔗 Check out Tali's CEO, Mahshid Yassaei on Cherry Health's Leaders in Healthcare Podcast We thank all applicants for their interest; only those candidates selected for an interview will be contacted. Tali is committed to providing a barrier-free recruitment process for all candidates. Should you require accommodations at any point throughout the hiring process, please contact People & Culture at people@tali.ai. ## About Tali AI ## Company Overview - **One-liner**: Tali AI builds an enterprise-grade, voice-enabled AI clinical workflow platform — including an ambient AI scribe, medical dictation, and clinical decision support — that automates documentation so clinicians can focus on patients instead of keyboards. - **Entity Type**: Private (Seed stage; two seed rounds completed) - **Headquarters**: Toronto, Canada (with presence in the United States) - **Founded**: 2020 - **Founders**: Mahshid Yassaei (CEO) and Hesam Dadafarin (CTPO) ## Core Business - **Primary industry**: Healthcare technology / AI-powered clinical documentation (ambient AI scribe, medical dictation, billing, and clinical decision support) - **Target customers**: B2B — healthcare providers, clinics, and health systems across Canada and the U.S., spanning dozens of specialties - **Mission or purpose statement**: "Empower the healthcare system and have fun while doing it" — solving complex problems and working toward eradicating barriers faced by the healthcare system, with a focus on reducing administrative burden and building for interoperability, scalability, and long-term impact. ## Products & Services - **Ambient AI Scribe**: Listens to patient visits and turns them into complete, structured clinical notes in minutes across 100+ languages. Clinicians save more than 3 hours per week and reduce documentation time by up to 69.5%. - **Medical Dictation**: Voice-enabled dictation that uses NLP/ML to understand and respond to spoken commands, supporting English, French, Farsi, and Spanish (with more languages planned). - **Medical Search / Clinical Decision Support**: Provides sourced, evidence-based guidance from Open FDA and Merck Manuals directly inside the encounter — designed to inform a clinician's judgment, not replace it. - **Billing Agent**: Automatically fills government and insurance forms from the encounter and structured note, with live previews during the visit; cuts form-related time by up to 50% and includes monthly reconciliation summaries for rejected claims. - **Referral & Follow-up Management**: Surfaces referrals, labs, and other follow-ups directly from the encounter and generates referral or consult letters from approved tasks. - **EMR Integration**: Deep integration with Canadian EMRs including PS Suite, CHR, Med Access, and Medesync, with patient-aware workflows that reduce manual entry. - **Admin Controls & Governance**: Centralized tools for user management, analytics, and compliance, giving clinic leaders visibility into adoption and ROI. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Total Funding — two seed rounds: Seed round (2022-04-13) led by WELL Ventures; Seed round (2023-11-08) led by TMV and Esplanade Ventures (5 investors total) - **Notable Investors/Partners**: TMV, Esplanade Ventures, WELL Ventures - **Growth Signals**: - 15M+ patient visits documented on the platform and 70+ years of clinician time saved in under three years - Multiple commercial product lines already live - Headcount of 37 (+1.9% YoY), with active job postings up +40% monthly, +250% quarterly, and +133.3% yearly - Thousands of clinicians across Canada and the U.S. using the platform across dozens of specialties - Workforce distributed across Canada, Pakistan, Russia, and the United States ## Competitive Advantages - **Deep EMR integration**: Built for the fragmented North American health-record landscape with deep, patient-aware integrations into major Canadian EMRs (PS Suite, CHR, Med Access, Medesync) — a significant barrier to entry. - **Full-stack clinical workflow platform**: Not just a scribe — Tali combines ambient documentation, billing automation, referral management, and evidence-based medical search in one platform, creating a broader "clinical operating system." - **Trust and accuracy focus**: Operates in a domain where "breaking clinician trust is not recoverable," with rigorous evaluation pipelines, guardrails, and production-grade reliability standards for clinical data handling. - **Multilingual and specialty breadth**: Supports 100+ languages for notes and multiple spoken languages for dictation, with adoption across dozens of specialties. - **Measurable ROI**: Demonstrated outcomes — 3+ hours saved per clinician weekly, up to 69.5% reduction in documentation time, and up to 50% less time on forms. ## Strategic Focus - **Build the "clinical operating system"**: Expanding beyond the ambient scribe into a unified platform including billing agents, scheduling, clinical decision support, and additional AI agents. - **U.S. market expansion**: While deeply integrated with Canadian EMRs, the company is actively targeting U.S. healthcare providers with an enterprise-grade platform. - **AI capability depth**: Investing heavily in applied AI — evaluation pipelines, agentic systems, model routing, fine-tuning, and production-grade ML infrastructure (GCP, Cloud Run, Vertex AI, Claude, and other frontier LLM/ASR providers). - **Scaling the team**: Aggressive hiring across engineering, product, operations, and go-to-market roles (7 active postings with strong growth trends). ## Why Work Here - **Culture & ratings**: Employer rating of 4.8/5.0 (8 reviews) with strong culture (4.8), work-life balance (4.6), compensation (4.6), and career growth (4.4) scores. - **Work model**: Hybrid — based in Toronto with flexible work hours. - **Benefits**: - Comprehensive health and wellness coverage from day one, including unmetered wellness days - Competitive PTO including winter shutdown (Dec 25 – Jan 1), birthdays, Taliversaries, and "extra long" long weekends - $2,000 annually in "Knowledge Dollars" for learning and growth - Quarterly socials and company outings - **Engineering culture**: Engineers own AI systems end-to-end — from models and prompts to retrieval, evals, and production debugging. Fast-moving environment with a strong emphasis on data-centric AI, rigorous evaluation, and shipping safely in a high-trust domain. - **Team composition**: Small (37 employees) with a technical-heavy team (11 in technical roles), plus product, design, sales, and medical expertise; senior and specialist talent from companies like Evenset, Smart Nora, and Digikara. ## Sources 1. [LinkedIn — Tali AI](https://linkedin.com/company/tali-ai) 2. [Tali AI — About Us](https://tali.ai/us/about-us) 3. [Tali AI — Features](https://tali.ai/us/features) 4. [Tali AI — Careers (Lever)](https://jobs.lever.co/tali-ai) 5. [Tali AI — Senior/Staff Applied AI Engineer Job Posting](https://jobs.lever.co/tali-ai/af220e78-9a27-4c94-b2ef-833c182da304) ## Other roles at Tali AI - [Bilingual Customer Support Specialist](https://feeny.ai/job/bilingual-customer-support-specialist-tali-ai-toronto-wyt1swgkt98b) — Toronto, Canada - [Staff Engineer](https://feeny.ai/job/staff-engineer-tali-ai-toronto-pqxh02raqd5m) — Toronto, Canada - [Account Manager](https://feeny.ai/job/account-manager-tali-ai-toronto-27y7r9ypk5gp) — Toronto, Canada - [Senior/Staff Applied AI Engineer](https://feeny.ai/job/senior-staff-applied-ai-engineer-tali-ai-toronto-pkvmmew0hy6y) — Toronto, Canada - [Growth Marketer](https://feeny.ai/job/growth-marketer-tali-ai-toronto-dcxnrz6hda4r) — Toronto, Canada - [Engineering Manager](https://feeny.ai/job/engineering-manager-tali-ai-toronto-t9j6q2xd3afa) — Toronto, Canada - [Customer Success Manager, Scaled Accounts](https://feeny.ai/job/customer-success-manager-scaled-accounts-asana-tokyo-gncnxv7em3nk) — Tokyo, Japan