---
title: 'Customer Success Manager, Scaled at Great Question'
canonical: 'https://feeny.ai/job/customer-success-manager-scaled-great-question-united-states-br26m8verxew'
type: 'job'
last_seen: '2026-09-16'
---

# Customer Success Manager, Scaled at Great Question

- **Company:** Great Question
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-15
- **Last confirmed live:** 2026-09-16
- **Apply:** https://jobs.ashbyhq.com/greatquestion/fd17bcf8-f835-4999-b700-94c0121e477b

## Job description

About Great Question: Great Question is the all-in-one AI customer research platform for understanding your customers. Our platform enables teams to recruit participants, run research, and share insights – all in one place. Backed by world-class investors and trusted by industry-leading teams like Gusto, Experian, Canva, and Brex, we’re building the future of customer research. We believe AI is a multiplier for creativity, speed, and scale. Everyone on the team is encouraged to lean into AI, not just to be more efficient, but to push boundaries and unlock new possibilities. Whether you’re writing, designing, coding, or analyzing, we expect you to explore how AI can elevate your craft. Our culture is built on high trust, high agency, and high emotional intelligence. If you’re looking for a place where your voice matters, where work is fun, and where you're empowered to do your best - join us in redefining user research 🚀

About the role: We're looking for an experienced Customer Success Manager, Scaled with B2B SaaS experience to join Great Question’s high-performing, fully remote team. This position is focused on onboarding new customers, fostering long-lasting partnerships with customers, and building out the infrastructure for a scaled customer engagement program.

As an early member of our customer success team, you’ll be a crucial asset in our journey. This is not an entry level/early career role managing SMB accounts, this is a role for someone who truly enjoys scaled customer success engagements. This role is open to anyone able to work in North American time zones and will support a range of customers globally.

The Opportunity:

- Design and execute scaled customer success initiatives that drive onboarding efficiency, adoption and growth
- Balance 1:many customer programs with strategic customer engagements
- Build webinars, office hours, and other scalable 1:many programs
- Manage a large portfolio of scaled and mid-market customers through the full customer lifecycle: onboarding, check-ins and supporting expansion opportunities
- Identify product improvements that serve our customers’ needs and meet industry trends
- Collaborate with management, product, marketing and sales to contribute to scaled enablement including emails and in-app engagement

About You:

- 5+ years in a customer-facing role at a SaaS company (e.g. customer success, customer enablement, account management).
- 8-10 years professional experience
- Proven experience implementing scaled customer success initiatives
- Ability to prioritize where human touch is needed versus where tech-touch or self-service programs can be more impactful
- The ability to simplify technical subjects into digestible, value-driven actions
- Experience maintaining valuable and outcome-based relationships with a diverse customer account portfolio
- Inquisitive. You love asking the right questions to uncover insights and findings that can influence business decisions
- Customer-centric. You care about our newest customers and are constantly thinking about how users can have a positive experience working with us
- Proven ability to excel in a remote work setting
- You consistently demonstrate excellence in your work, and are dependable, hard-working, focused, determined, and accountable
- Experience working in UX research, design or related fields a plus

Why You’ll Love Working Here:

- A culture of customer obsession and curiosity
- Opportunity to shape and scale a critical business function
- Remote-first culture with high trust and high autonomy
- Annual team retreats and virtual events
- Opportunity to work on cutting-edge AI integrations that matter
- Competitive compensation & equity
- Generous PTO, health benefits, and learning stipend

## Equal Opportunity Statement

Great Question is committed to providing a workplace free from discrimination or harassment. We expect every member of the Great Question community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included, and is afforded the respect and dignity they deserve. Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.

## About Great Question

## Company Overview
- **One-liner**: Great Question is an AI-powered UX research platform that unifies participant recruitment, study execution, and insight analysis for product teams, replacing an average of 12 separate tools.
- **Entity Type**: Private (Series A)
- **Headquarters**: Oakland, California, United States
- **Founded**: 2020 (per CB Insights) or 2021 (per LinkedIn)
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: UX Research Software, User Research Platform, SaaS
- **Target customers**: B2B – product managers, designers, UX researchers, research ops teams, and enterprise product organizations (from early-stage startups to Fortune 5 enterprises)
- **Mission or purpose statement**: “Democratize customer research” – make it easy for every team to talk to customers and build better products, just as Figma democratized design ([greatquestion.co/about](https://greatquestion.co/about))

## Products & Services
- **Great Question Platform**: All-in-one UX research platform that combines recruitment, study setup, and AI analysis. Supports user interviews, prototype tests, surveys, focus groups, and usability tests. Includes a centralized repository for insights, transcripts, highlights, and reels. Integrates with 50+ tools (Slack, Figma, Snowflake, etc.) and offers an MCP for running research directly from Claude, Cursor, or ChatGPT ([greatquestion.co](https://greatquestion.co/))
- **Panel Management**: Recruit from your own customer database by connecting CRM (Salesforce, Snowflake, or API) – filter, segment, and recruit without per-participant cost for existing customers
- **Enterprise Features**: SOC 2 Type II, GDPR, and HIPAA compliant; role-based governance, guided workflows for non-researchers, and centralized compliance controls

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding of $15.63M, with a $13M Series A raised in November 2025 led by Inovia Capital ([cbinsights.com](https://www.cbinsights.com/company/great-question), [linkedin.com](https://www.linkedin.com/company/great-question))
- **Notable Investors/Partners**: Y Combinator, Character Capital, January Capital, Inovia Capital, FundersClub, and 10+ others
- **Growth Signals**:
  - Headcount: 42 employees (+17% YoY, operating in 9 countries) ([linkedin.com](https://www.linkedin.com/company/great-question))
  - LinkedIn followers: 7,706 (+39.3% yearly)
  - Customer wins: Flight Centre saved $300–400K annually, Procare saved $15,000+ annually and 7 hours/month on recruitment
  - Introduced comprehensive MCP in March 2026, enabling research from AI coding assistants
  - Average customer replaces 12 separate research tools with Great Question

## Competitive Advantages
- **All-in-one platform**: Replaces recruitment, testing, and repository tools in a single workflow – no need to pay for and manage multiple vendors
- **AI-powered analysis**: Summaries, pattern detection, and clip creation that link back to source data, saving hours of manual analysis
- **Enterprise-grade security**: SOC 2 Type II, GDPR, HIPAA, regular penetration testing – trusted by financial services, healthcare, and government customers
- **Deep integrations**: Connects to Slack, Figma, Snowflake, and 50+ other tools, plus MCP for AI-native workflows
- **Self-serve for non-researchers**: Guided templates and governance controls let product managers, designers, and marketers run research while maintaining quality

## Strategic Focus
- **Democratizing research**: Enable every team within an enterprise to conduct customer research with guardrails, turning insights into a shared, always-on capability
- **AI-first innovation**: Expanding AI capabilities (MCP, automated moderation, AI analysis) to further reduce friction and accelerate research velocity
- **Enterprise scale**: Targeting large enterprises that need to consolidate tool stacks, improve compliance, and scale research across hundreds of PMs and designers
- **Global expansion**: Already operating in 9 countries, with a distributed team serving customers worldwide

## Why Work Here
- **Culture values**: C.R.A.F.T. – Customer Obsessed, Relentless Prioritization, Trust in Action, Always Great, Froth (fun, play, and appreciation) ([greatquestion.co/about](https://greatquestion.co/about))
- **Work environment**: Remote-friendly with team members across the US, Brazil, Australia, Canada, Portugal, Philippines, New Zealand, Ukraine, and Singapore
- **Growth trajectory**: Series A funding, 17% headcount growth, and expanding enterprise customer base (Amazon, ServiceNow, Asana, Gusto, Canva, Brex, etc.)
- **Engineering culture**: AI engineer intern roles posted; focus on building a “great product and a great place to work” with a balance of speed and rigor
- **Perks**: Not explicitly listed, but the company emphasizes “froth” – taking work seriously but never themselves, creating space for fun and appreciation

## Sources
1. [greatquestion.co](https://greatquestion.co/)
2. [greatquestion.co/about](https://greatquestion.co/about)
3. [cbinsights.com](https://www.cbinsights.com/company/great-question)
4. [linkedin.com](https://www.linkedin.com/company/great-question)
5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/greatquestion)

## Other roles at Great Question

- [Product Engineer (AI / Full-Stack)](https://feeny.ai/job/product-engineer-ai-full-stack-great-question-canada-dcq2sp2n9j3v) — Canada
- [Senior Demand Generation Manager](https://feeny.ai/job/senior-demand-generation-manager-great-question-canada-af4fcp4gxtzj) — Canada
- [Customer Success Manager, Scaled](https://feeny.ai/job/customer-success-manager-scaled-ip-fabric-prague-q818604zfcat) — Prague, Czechia