---
title: 'Customer Success Manager, Scaled at IP Fabric'
canonical: 'https://feeny.ai/job/customer-success-manager-scaled-ip-fabric-prague-q818604zfcat'
type: 'job'
last_seen: '2026-09-10'
---

# Customer Success Manager, Scaled at IP Fabric

- **Company:** IP Fabric
- **Location:** Prague, Czechia
- **Posted:** 2026-07-20
- **Last confirmed live:** 2026-09-10
- **Apply:** https://ipfabric.io/jobs-listing/?gh_jid=4932455101

## Job description

## About IP Fabric

Join a pioneering force in network automation!

At IP Fabric, we enable people to uncover the truth about their networks. Built by network professionals and industry experts, our innovative solutions are transforming how enterprises manage their networks. As a post-Series B company, we're expanding rapidly across Europe, the U.S., and beyond.

## About The Role

As IP Fabric’s customer base grows across enterprise network engineering teams, we need a new CS motion built for scale. The Scaled Customer Success Manager will own a large portfolio of mid-tier accounts, building automated engagement programs and one-to-many touchpoints that keep customers progressing, securing renewals through channel partners, and knowing when to step in with a direct conversation.

You’ll work with Product Marketing and Demand Gen on customer content, design and send targeted outreach that helps customers get more from IP Fabric, and keep the renewal pipeline moving on time and in forecast. You’ll partner with Sales on growth handoffs and opportunities, with Solution Architects when accounts need technical depth, and with Product to feed customer insights back into how we build and go to market.

## What You'll Do

- Own the end-to-end engagement model for your mid-tier portfolio, running digital-led programs that drive activation, adoption, retention, and upsell.

- Step in with direct conversations when it counts: onboarding kickoffs, expansion conversations, renewal discussions, and risk interventions. You know when a human touch makes the difference

- Own the full renewal cycle for Tier 4 accounts: prepare quotes for renewal conversations, coordinate with channel partners, track procurement timelines, and close on time. You’re accountable for renewal outcomes across your entire book.

- Monitor customer health signals across your portfolio: usage trends, adoption gaps, ticket activity, and renewal risk indicators. Prioritize your time based on what the data tells you and act before risk escalates.

- Forecast renewals with accuracy: maintain clean pipeline data in Salesforce, flag risk early, and keep internal documentation current on renewal status and customer health.

- Provide technical guidance: develop strong product expertise to help customers understand how IP Fabric fits their network environment, shape use cases and translate technical capabilities into business value.

- Bring customer trends and insight back to Product, Sales, and Marketing: recurring friction points, feature gaps, and opportunities that only surface when you’re watching a large segment.

- Manage competing priorities across a large book. Get up to speed fast on unfamiliar accounts, focus where the business impact is highest, and keep quality consistent even when volume spikes.

- Partner cross-functionally with Sales on handoffs and growth, Solution Architects on technical escalations, Support on ticket resolution, and Marketing on customer campaigns and content.

## What You'll Need

- 2–3+ years in a scaled or digital-touch Customer Success role, or as a CSM managing a high- volume book of business (50+ accounts). You’ve operated in a model where efficiency and prioritization matter as much as customer empathy.

- Technical aptitude or fluency in enterprise networking concepts and comfort engaging highly technical stakeholders. You can quickly master complex products, translate technical concepts across audiences, can shape use cases, discuss architectures, and hold your own in conversations with network engineers.

- Experience building and executing digital customer engagement programs: personalized email campaigns, lifecycle-triggered outreach, one-to-many programs that drove measurable adoption or retention outcomes.

- Commercial comfort with renewals and channel partners: you’ve managed renewals end-to-end and understand the dynamics of working through resellers and distributors, not just direct sales.

- Excellent written communication in English. You’ll write emails that customers actually open and respond to: clear, relevant, and worth their time.

- A data-driven mindset: you monitor health metrics and usage data to prioritize your time, spot risk, and measure whether your programs are working.

- Comfort operating without a playbook: this is a new motion at IP Fabric. You’ll build the process as you go, learn what works, adjust what doesn’t, and shape the program as it grows.

- Comfort working with AI tools like Claude AI and Cowork to enhance productivity, automate repetitive tasks, and deliver personalized customer engagement at scale. You see AI as a force multiplier for how you manage your book.

## Nice to have

- Experience with HubSpot or similar marketing/engagement platforms for building and tracking email campaigns.

- Familiarity with Gong for reviewing customer interactions and identifying patterns across a portfolio.
- Background in network operations, network automation, or infrastructure assurance platforms.
- Czech, Italian, or other European language skills.
- Experience working in a SaaS company selling into technical or engineering buyer personas.
- Experience standing up a scaled CS program from zero and proving its impact on retention or expansion.

## Benefits & Perks

- 25 days of holidays + 5 flexi-days.

- Pluxee Flexi Card (up to 16 000 CZK per year)

- Hybrid role, 2 core days in the office.

- Anniversary rewards.

- Collaboration with diverse, international teams.

- A pet-friendly office at IP Pavlova.

- Complementary and yummy snacks, coffee, brew and refreshments.

- Regular team and company events.

Join us to experience the unique culture of a founder-led startup, where from top to bottom everyone is hands-on and has a chance to make a tangible impact on influential enterprises worldwide. Being part of IP Fabric means being part of a flexible environment that prioritizes work-life balance and growth opportunities.

## About IP Fabric

## Company Overview
- **One-liner**: IP Fabric provides an automated network assurance platform that creates a digital twin of an enterprise’s entire network and cloud infrastructure to improve stability, security, and compliance.
- **Entity Type**: Private (Series B, raised $30.6M total)
- **Headquarters**: Boston, Massachusetts, United States (with major offices in Prague, Czech Republic, and London, UK)
- **Founded**: 2015
- **Founders**: Pavel Bykov (CEO), Radek Drbala (Head of Finance & Operations), Petr Podrouzek (CTO)

## Core Business
- **Primary industry/industries**: Network Assurance, Network Automation, IT Infrastructure & Security
- **Target customers**: B2B; large-scale enterprise IT and network operations teams, managed service providers, and organizations with complex multi-vendor network environments
- **Mission or purpose statement**: “To make network assurance ubiquitous to create a stable, secure, agile, and resource-conscious digital future.”

## Products & Services
- **IP Fabric Network Digital Twin Platform**: A SaaS-like platform (deployed on-prem or in-cloud) that uses read-only SSH/API access to discover 100% of network devices, connections, and configurations. It creates an interactive, continuously validated digital twin of the entire network estate, uncovering risks, vulnerabilities, and compliance gaps that other tools miss. Core use cases include:
    - **Network Automation Foundation**: Provides standardized, vendor-agnostic data to drive automation tools (Ansible, ServiceNow, etc.) and validates changes pre- and post-implementation.
    - **Regulatory Compliance Readiness**: Automates the generation of audit evidence for standards like PCI-DSS, SOC2, etc.
    - **De-risking Digital Transformation**: Validates network behavior during migrations, cloud onboarding, and major changes.
    - **Closed-Loop Automation**: Integrates with tools like Splunk, Grafana, NetBox, Nautobot, and more via an open API.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: 
    - **Annual Revenue**: $1.0M (per LinkedIn data; note this may be an estimate and not official)
    - **Total Funding**: $30.6M across 4 rounds.
- **Notable Investors/Partners**: 
    - **Lead Investor (Series B, June 2023)**: One Peak ($25.1M round)
    - **Previous Investors**: Presto Ventures, Senovo, Credo Ventures, Bolt Start Up Development, TechSquare.
    - **Key Partners/Integrations**: Splunk, Grafana, NetBox, Nautobot, Ansible, ServiceNow, Red Hat.
- **Growth Signals**: 
    - Recently closed a $25.1M Series B round in mid-2023, signaling strong investor confidence and scaling ambitions.
    - Trusted by industry leaders including Red Hat, Major League Baseball, Air France, and Air Bank.
    - Global presence with employees in 11 countries (Czechia, US, UK, Germany, Slovakia, Poland, and more).
    - Active job postings (6 open roles) with a yearly increase of +100% in listings.

## Competitive Advantages
- **Vendor-Neutral & 100% Coverage**: Unlike many network tools, IP Fabric discovers the entire multi-vendor, on-prem, cloud, and hybrid environment, not just a portion. It fills the 20-40% visibility gap that other monitoring tools miss.
- **Digital Twin & Validation**: Provides a live, interactive model of the network state and behavior, enabling pre- and post-change validation that prevents outages and configuration drift.
- **No SNMP, No Agent**: Uses read-only CLI/API access, making it secure and easy to deploy without impacting network performance.
- **API-First & Extensible**: Open API and pre-built integrations allow it to slot into existing workflows, acting as the “source of truth” for automation, compliance, and security tools.
- **Pricing Model**: Licensed per active device (not per seat), incentivizing broad deployment without seat-license friction.

## Strategic Focus
- **Scaling Go-to-Market**: With Series B funding, IP Fabric is aggressively expanding its sales and marketing presence, particularly in the DACH region and across EMEA.
- **Deepening Automation & Compliance**: Building out closed-loop automation capabilities and regulatory compliance features to become the standard for network governance.
- **Growing the Platform Ecosystem**: Increasing integrations with popular IT, security, and automation tools to make the digital twin the central nervous system of network operations.
- **Product-Led Growth**: Emphasizing a quick time-to-value (minutes to deploy) and a freemium/trial model to drive adoption.

## Why Work Here
- **Culture & Values**: The company is built on values of **Accountability**, **Customer Centricity**, **Innovation**, **Inclusion**, and **Continuous Learning**. They actively foster a diverse, open environment where different ideas are respected.
- **Remote/Hybrid Policy**: Flexible, remote-friendly setups, with many roles open to remote work across the Czech Republic and the EU.
- **Benefits**: Competitive PTO, a wellbeing program, anniversary rewards, and a supportive, collaborative atmosphere.
- **Engineering Culture**: Emphasis on “self-driving networks” and building the future of network automation. Engineers work with cutting-edge tech (network models, APIs, automation stacks) on a platform that is fundamental to enterprise IT stability.
- **Global Team**: A diverse team across 11 countries, with a flat-ish structure and a strong sense of ownership and accountability.
- **Growth Trajectory**: A well-funded Series B company with strong revenue growth and a clear mission. Employees have the chance to grow with the company as it scales.

## Sources
1. [ipfabric.io](https://ipfabric.io/company/about-us/)
2. [ipfabric.io](https://ipfabric.io/careers/)
3. [ipfabric.io](https://ipfabric.io/)
4. [LinkedIn Profile](https://www.linkedin.com/company/ip-fabric)
5. [ipfabric.io](https://ipfabric.io/jobs-listing/)

## Other roles at IP Fabric

- [DevOps Engineer- Platform](https://feeny.ai/job/devops-engineer-platform-ip-fabric-prague-aqmjgby5r3q7) — Prague, Czechia / Europe
- [Senior Product Manager– Network Discovery](https://feeny.ai/job/senior-product-manager-network-discovery-ip-fabric-europe-prague-czechia-746ye7dgs0cj) — Europe / Prague, Czechia
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- [Senior Backend Engineer - Network Discovery](https://feeny.ai/job/senior-backend-engineer-network-discovery-ip-fabric-prague-ajkq555tprc5) — Prague, Czechia / Europe
- [Senior Solution Architect - Pre-Sales](https://feeny.ai/job/senior-solution-architect-pre-sales-ip-fabric-boston-eq9jwt0cx6gp) — Boston, MA
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