---
title: 'Customer Success Manager, Search Marketing Analytics- London at BrightEdge'
canonical: 'https://feeny.ai/job/customer-success-manager-search-marketing-analytics-london-brightedge-london-k35pnbafb89p'
type: 'job'
last_seen: '2026-10-15'
---

# Customer Success Manager, Search Marketing Analytics- London at BrightEdge

- **Company:** BrightEdge
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-12
- **Last confirmed live:** 2026-10-15
- **Apply:** https://jobs.lever.co/brightedge/2ae393af-01a0-4245-8ca9-0b5ed40c4e9c

## Job description

Shape the future of Search.

## About BrightEdge

BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa.  Our platform combines powerful data and AI-driven insights allowing our customers to plan, optimize, and measure campaigns based on real-time content performance.

What sets BrightEdge apart are our people.  With 400+ global employees across 7 offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible.  If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, BrightEdge is a great place to build your career.

## About the Role

This role requires 3 days a week, T-TH, onsite in our London office.

Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market.  With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals.

As a SEO Marketer Customer Success Manager, you drive impact for BrightEdge’s most sophisticated customers from launch all the way through the customer lifecycle. You evangelise the value of a well-implemented SEO analytics environment and when you build that value, great things happen for your customer. BrightEdge is the gold standard for SEO data, and you bring this to life by ensuring that the platform is tailored to the multiple divisions of a large organization. You are with your customer every step of the way to make BrightEdge make a difference to their business.

How you'll spend your time:

- Drive Business Outcomes — Turn customer data and digital marketing insights into strategies that improve brand visibility and business performance.
- Analyze & Present Data — Analyze customer data, identify meaningful insights, and confidently present findings and recommendations to customer leaders and executives.
- Translate Business Needs — Understand customer goals and translate them into effective platform workflows, reporting, research, and use cases.
- Drive Adoption & Engagement — Lead customer sessions, train teams across divisions, and drive platform adoption through ongoing education and strategic partnership.
- Expand Customer Impact — Build strong relationships, identify opportunities to increase platform value, and enable advanced AI-powered use cases that support long-term customer success.

We're excited about you if you have:

- 5+ years of relevant experience managing multiple customer accounts, ideally in Customer Success, Digital Marketing, Analytics, or a related field
- Bachelor’s degree required
- Data & Business Acumen — Ability to uncover business needs, analyze data, develop insights, and present recommendations to customers and executive stakeholders
- Platform & Project Management — Experience driving technology adoption, managing complex integrations, and partnering with technical and business stakeholders
- Digital Marketing Expertise — Strong understanding of digital marketing with working knowledge of SEO
- Analytics Experience — Enterprise experience with Tableau, Domo, Power BI, Adobe Analytics, or similar platforms

Benefits:

- Competitive salary and bonus
- Comprehensive benefits (including BUPA healthcare)
- Fully stocked kitchens
- Social events
- Opportunity to expand your experience and knowledge
- Smart and fun colleagues
- Central Birmingham location
- Working in a fast-paced environment where you can make a difference

## How we work

BrightEdge is an equal opportunity employer and is committed to building a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.

If you’re excited about this role but don’t meet every qualification, we encourage you to apply. Imposter syndrome can hold great candidates back, and we believe potential and willingness to learn matter just as much as checking every box. We value diverse perspectives, experiences, and ways of thinking, and we’re committed to building a team where everyone feels they belong and can do their best work.

## About BrightEdge

## Company Overview
- **One-liner**: BrightEdge provides an enterprise AI-powered SEO and content performance marketing platform that helps brands optimize their digital content for visibility across search engines, AI overviews, and chatbot results.
- **Entity Type**: Private (Venture-backed; last known funding: Series D)
- **Headquarters**: Foster City, California, USA
- **Founded**: 2007
- **Founders**: Jim Yu (CEO) and Lemuel Park (CTO)

## Core Business
- **Primary Industry**: Enterprise SEO Software / Content Performance Marketing / AI Search Optimization
- **Target Customers**: B2B; Enterprise; Global brands (counts 57 of the Fortune 100 among its 2,400+ customers, including Microsoft, Visa, Best Buy, IKEA, Salesforce, JP Morgan Chase & Co.)
- **Mission**: To transform online content into tangible business results—traffic, engagement, and revenue—by giving marketers a single source of truth across all digital channels, including AI-powered search.

## Products & Services
- **BrightEdge Platform (Core)**: An enterprise SEO and content performance platform powered by a proprietary AI engine called DataMind. It provides real-time measurement of digital content engagement across search, social, and mobile.
- **Generative Parser (AI Search)**: A proprietary AI tool that tracks and measures brand visibility in AI-generated search results across Google AI Overviews, ChatGPT, Claude, and Perplexity. This is a key differentiator in the emerging AEO (Answer Engine Optimization) market.
- **Content Performance Marketing**: A suite that helps brands predictably plan, optimize, and measure campaigns based on real content performance data.
- **BrightEdge Certification**: An industry-leading training and certification program for marketers using the platform.
- **Professional Services & Customer Success**: Dedicated teams (led by CRO Tim Compton and Chief Customer Officer Ran Van Riper) that partner with customers to establish, optimize, and transform their digital strategy.

## Market Standing
- **Valuation**: Not publicly disclosed (private company).
- **Key Metric (Annual Revenue)**: Approximately **$100M** as of recent reports.
- **Total Funding**: **$61.9M** raised.
  - Series D (2013): $42.8M led by Insight Partners.
  - Series C (2012): $12.6M led by Intel Capital.
  - Series B (2010): $6.5M led by Battery Ventures.
  - Series A (2008): Undisclosed amount.
- **Notable Investors/Partners**: Insight Partners, Intel Capital, Battery Ventures.
- **Growth Signals**:
  - Headcount of **406 employees**, representing a **+23.5% YoY increase** (+117 people).
  - Has acquired **Oncrawl** (2022), expanding technical SEO capabilities.
  - Operating at the center of a rapidly evolving market (AI search and AEO).
  - LinkedIn follower growth of **+104.3% yearly**.

## Competitive Advantages
- **First-Mover in AI Search Measurement**: The Generative Parser has been tracking AI search results since 2023, well ahead of most competitors. This data is cited by major outlets (WIRED, Forbes, Search Engine Land).
- **Proprietary AI Engine (DataMind)**: Differentiated from generic tools by its web-wide, real-time measurement capability across all digital channels.
- **Deep Enterprise Lock-In**: Serves 57 of the Fortune 100; used by over 20,000 digital marketing professionals across 8,400 brands. High switching costs due to integration and certification.
- **End-to-End Platform**: Covers the full content lifecycle—planning, creation, optimization, and measurement—including the new AI overview space.
- **Patented Technology**: Holds patents in Search Share of Voice and Search Opportunity Forecasting.

## Strategic Focus
- **Winning in the AI Search Market**: The company is heavily pivoting to establish itself as the leader in "AI Search" and "Answer Engine Optimization (AEO)," positioning its platform as the essential tool for brands trying to be visible in Google AI Overviews, ChatGPT, and other generative AI interfaces.
- **Content Performance Marketing**: Moving beyond traditional SEO to a holistic model where content marketing spend is directly tied to ROI and measured against real performance data.
- **Global Expansion**: Maintaining and growing offices in key markets (US, UK, India, Australia, Canada) to serve a global enterprise client base.
- **Product Innovation via AI**: Continuously updating the Generative Parser and DataMind to adapt to the fast-changing landscape of search and AI.

## Why Work Here
- **High-Impact Work**: Employees work on a platform used by the world’s most recognizable brands (Microsoft, Visa, Best Buy), directly influencing how those companies connect with customers.
- **Culture of Ownership and High Standards**: The company describes itself as "results-oriented" with "clear ownership" and a "high accountability" culture. It seeks driven individuals who can take initiative.
- **Clear Growth Paths**: The company emphasizes structured onboarding, ongoing development, and defined advancement opportunities. Most roles follow a 4-6 step interview process.
- **Intersection of Emerging Tech**: Employees operate at the intersection of search, content, and AI, gaining highly relevant experience in a market that is reshaping digital marketing.
- **Office/Hybrid Policy**: The company has a strong "onsite culture" and expects candidates to visit an office as part of the final interview stages. Offices are primarily in the US (Foster City HQ, San Mateo, New York, Chicago, Cleveland) and London.
- **Company Perks & Culture**: Received a 3.0/5.0 employer rating (with compensation at 3.1 and career growth at 3.2), though work-life balance scores lower (2.4). The focus is on professional growth and making a visible impact.

## Sources
1. [BrightEdge About Page](https://www.brightedge.com/about)
2. [BrightEdge Leadership Page](https://www.brightedge.com/about/leadership)
3. [BrightEdge Careers Page](https://www.brightedge.com/careers)
4. [BrightEdge LinkedIn Company Page](https://linkedin.com/company/brightedge)
5. [BrightEdge Jobs (Lever)](https://jobs.lever.co/brightedge)

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