---
title: 'Customer Success Manager / Senior Customer Success Manager at Payoneer'
canonical: 'https://feeny.ai/job/customer-success-manager-senior-customer-success-manager-payoneer-manila-sqxtgm6w2889'
type: 'job'
last_seen: '2026-11-06'
---

# Customer Success Manager / Senior Customer Success Manager at Payoneer

- **Company:** Payoneer
- **Location:** Manila, Philippines
- **Posted:** 2026-10-09
- **Last confirmed live:** 2026-11-06
- **Apply:** https://www.payoneer.com/careers/position/8263829/?gh_jid=8263829

## Job description

## About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

We are looking for a talented Customer Success Manager/ Senior Customer Success Manager to spearhead our B2B client relationships, ensuring every interaction is a seamless, value-driven experience. If youʼre a strategic thinker who thrives on customer delight and high impact solutions, this is your opportunity to shape the future of customer success.

Full time | Hybrid | Manila

## What You’ll Do

- Own a portfolio of strategic customers and drive retention, renewals, and expansion opportunities.
- Lead commercial conversations, including upsell, cross-sell, and renewal discussions.
- Build and maintain strong relationships with C-level executives and senior stakeholders.
- Develop and execute quarterly and annual account growth plans to maximize customer value.
- Deliver executive-level Quarterly Business Reviews (QBRs) and customer presentations with clear business impact and compelling storytelling.
- Partner cross-functionally with internal teams to resolve challenges, drive customer outcomes, and ensure a seamless customer experience.
- Track customer health, opportunities, and pipeline activity within CRM systems, maintaining accurate reporting and forecasting.
- Create customer success stories, case studies, and advocacy opportunities to showcase business impact.
- Identify strategic growth opportunities within existing accounts and drive long-term customer success.

## Who You Are

- Bachelor’s degree, preferably in Business, Marketing, Communications, or a related field.
- 5+ years of experience in Customer Success, Account Management, or B2B Sales roles.
- Data-driven with strong commercial mindset with proven experience driving revenue growth through customer retention and expansion.
- Excellent negotiation, relationship-building, and stakeholder management skills.
- Confident presenter with experience leading executive meetings and engaging senior decision-makers.
- Strong organizational and planning abilities, with the capacity to manage multiple priorities and perform under pressure.
- Customer-focused and proactive, with a strong sense of ownership and accountability.
- Analytical thinker with the ability to translate customer insights into strategic actions.
- Experience using Salesforce or similar CRM platforms.

## Preferred Qualifications

- Experience in Enterprise Sales or Enterprise Account Management.
- Background in Fintech, Payments, or SaaS environments.
- Familiarity with customer lifecycle management and strategic account planning.
- Knowledge in BPO or outsourcing industry in the Philippines and/or Pakistan is a plus
- Knowledge of additional APAC languages is a plus

The Payoneer Ways of Working

Act as our customer’s partner on the inside Learning what they need and creating what will help them go further.

Do it. Own it. Being fearlessly accountable in everything we do.

Continuously improve Always striving for a higher standard than our last.

Build each other up Helping each other grow, as professionals and people.

If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

## About Payoneer

## Company Overview
- **One-liner**: Payoneer is a financial technology company that provides a global payment and commerce platform, enabling businesses, professionals, and marketplaces to send, receive, and manage cross-border payments.
- **Entity Type**: Public (Nasdaq: PAYO)
- **Headquarters**: New York, New York, United States
- **Founded**: 2005
- **Founders**: Yuval Tal

## Core Business
- **Primary industry/industries**: Financial Technology (Fintech), Cross-Border Payments, Global Commerce
- **Target customers**: Primarily B2B, serving small and medium-sized businesses (SMBs), freelancers, marketplaces, and enterprises. [payoneer.com](https://www.payoneer.com/)
- **Mission or purpose statement**: "To democratize access to global commerce for businesses of any size in any location." [payoneer.com](https://www.payoneer.com/about/)

## Products & Services
- **Multi-Currency Account**: A digital wallet that allows businesses to hold, manage, and transact in over 70 currencies. [payoneer.com](https://www.payoneer.com/)
- **Pay Globally**: A service to send single, batch, or recurring payments to suppliers, contractors, and employees in 190+ countries and territories. [payoneer.com](https://www.payoneer.com/)
- **Get Paid by Marketplaces**: Integration with leading global marketplaces (e.g., Amazon, Fiverr, Upwork) to receive payments quickly and easily.
- **Workforce Management**: A platform to simplify hiring, onboarding, and paying global teams across 160+ countries while ensuring local compliance. [payoneer.com](https://www.payoneer.com/)
- **Business Funding**: Access to prequalified working capital to help businesses seize opportunities and manage cash flow. [payoneer.com](https://www.payoneer.com/)
- **Commercial Cards**: Physical and virtual cards (powered by Mastercard) for global expenses, with team spend tracking and custom spending limits. [payoneer.com](https://www.payoneer.com/)
- **Stablecoin Payments**: A service for settling payments in seconds, 24/7, using stablecoins. [payoneer.com](https://www.payoneer.com/)

## Market Standing
- **Valuation/Market Cap**: $2.41 Billion (as of May 27, 2025) [careers.usnews.com](https://careers.usnews.com/companies/payoneer-112360376)
- **Key Metric**: Annual Revenue of $977.72 Million (FY 2024) [careers.usnews.com](https://careers.usnews.com/companies/payoneer-112360376)
- **Notable Investors/Partners**: Raised a total of $257M in funding prior to its public listing. Major partners include Amazon, Google, Walmart, and AirBnB. [cbinsights.com](https://www.cbinsights.com/company/payoneer)
- **Growth Signals**: Trusted by millions of customers worldwide, with hundreds of thousands of new customers added monthly. Employs over 2,000 people globally across 17 offices. [payoneer.com](https://www.payoneer.com/about/)

## Competitive Advantages
- **Established Global Network**: With a history dating back to 2005, Payoneer has built a vast network connecting businesses, marketplaces, and professionals in over 190 countries.
- **Regulatory Compliance & Trust**: A publicly listed company (Nasdaq: PAYO) with a strong focus on risk, compliance, and fraud prevention, providing a high level of trust for moving money internationally.
- **Comprehensive Financial Stack**: Offers an integrated suite of services (payments, funding, cards, workforce management) that goes beyond simple money transfers, creating a sticky ecosystem for customers.
- **Strong Marketplace Integrations**: Deep, pre-built integrations with the world's largest e-commerce and freelance platforms make it the default payment option for millions of users.

## Strategic Focus
- **Deepening the Financial Stack**: Moving beyond payments to offer more value-added services like working capital and workforce management to increase customer lifetime value.
- **Expanding into Stablecoins**: Investing in blockchain-based payment solutions to offer faster, cheaper, and 24/7 settlement options for cross-border transactions.
- **Serving the "New World of Work":** Focus on the growing gig economy and remote work trend by providing tools for businesses to hire and pay global talent seamlessly.
- **Platform Ecosystem Growth**: Continuing to expand its network of marketplace and enterprise partners to drive organic customer acquisition.

## Why Work Here
- **Global Impact & Scale**: Employees work on a platform that processes billions of dollars and connects millions of businesses worldwide, offering a tangible impact on global commerce.
- **Culture of Transparency & Inclusion**: The company publicly champions values like Transparency, Inclusion, and Humility, and offers Employee Resource Groups. [payoneer.com](https://www.payoneer.com/about/)
- **Flexible Work Arrangements**: Payoneer supports flexible work arrangements, offering work opportunities both in and outside the US. [careers.usnews.com](https://careers.usnews.com/companies/payoneer-112360376)
- **Benefits Package**: Includes medical insurance, extra mental health benefits, and other perks. [careers.usnews.com](https://careers.usnews.com/companies/payoneer-112360376)
- **Global Team**: With 2,400+ employees and 17+ offices worldwide, there is a strong opportunity for collaboration across diverse cultures and time zones. [payoneer.com](https://www.payoneer.com/about/)

## Sources
1. [Payoneer About Page](https://www.payoneer.com/about/)
2. [Payoneer Official Website](https://www.payoneer.com/)
3. [CB Insights Company Profile](https://www.cbinsights.com/company/payoneer)
4. [PitchBook Company Profile](https://pitchbook.com/profiles/company/13329-91)
5. [US News Careers Profile](https://careers.usnews.com/companies/payoneer-112360376)

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