---
title: 'Customer Success Manager - SF at Relevance AI'
canonical: 'https://feeny.ai/job/customer-success-manager-sf-relevance-ai-san-francisco-w7am1bdmhc8n'
type: 'job'
last_seen: '2026-09-13'
---

# Customer Success Manager - SF at Relevance AI

- **Company:** Relevance AI
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-07-28
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.ashbyhq.com/relevanceai/3b97e570-c012-4717-8e51-610cb34f0d4c

## Job description

Location 📍: San Francisco, Hybrid

## About Us 🚀

At Relevance AI, we’re building the home of the AI workforce. Our mission is simple: empower every team to delegate meaningful work to AI agents that think, act, and collaborate like experts. With Relevance AI, anyone can create and manage intelligent agents that handle workflows, decisions, and collaboration - all within one unified platform. Our technology already powers industry leaders such as Canva, Databricks, Confluent, Autodesk and Aveva, helping them scale excellence across operations, marketing, and sales. We’re backed by Bessemer Venture Partners and Insight Partners and raised our Series B in April 2025 to accelerate growth and push the boundaries of agentic automation. Headquartered in San Francisco, Barcelona and Sydney, we operate on a hybrid model and thrive on curiosity, collaboration, and execution - we move fast, think big, and win together. This year, we were proud to be named LinkedIn’s #1 Startup in Australia. If you want to define how the world works with AI, join us.

## The Role 🥳

As a Customer Success Manager, you will be the primary advocate for a portfolio of enterprise and strategic partners post-deployment. Your mission is to ensure that each customer transforms their business with Relevance AI’s agentic platform. You will accomplish this by helping each customer realize the “art of the possible,” driving ongoing value and expanding agentic automation across their organizations. While you’ll be introduced at kickoff, you will take full ownership following implementation, acting as the strategic lead for that account while collaborating with Solutions Architects to navigate technical complexities.

This role is the engine of retention, adoption, and expansion. You will cultivate deep-rooted relationships with champions and the C-suite, identifying impactful new use cases and leading AI transformation roadmaps with authority and earning the right to be a trusted advisor. You’ll thrive by combining strategic account management with rigorous discovery, turning account ambiguity into clear, prioritized paths to ROI across a sophisticated book of business.

## Your impact💥

- Own a portfolio of enterprise customer accounts post-implementation, maintaining strong relationships with day-to-day champions and executive business sponsors.
- Drive customer health, adoption, retention, and expansion by identifying high-impact opportunities for new use cases on the platform.
- Partner closely with Solutions Architects, Account Executives, and Solutions Engineers to build effective renewal and growth plans for each account.
- Maintain a strategic view across your book of business, assessing customer risk and opportunity and focusing your time where it will have the greatest impact.
- Lead clear, professional communication with customers, including regular updates, proactive account management, and high-quality discovery conversations.
- Contribute to core post-sales outcomes, with success measured primarily through NRR/NDR performance.

## What We’re Looking For 🧠

- 3+ years of experience in customer success, account management, or a related post-sales role, with experience supporting B2B SaaS customers.
- Experience working with enterprise or complex customers, including engaging VP-level and senior stakeholders.
- Strong relationship-building skills with the ability to establish trust, communicate with polish, and act as a credible advisor over time.
- Excellent discovery and consultative communication skills, including the confidence to ask thoughtful, challenging questions and navigate complex conversations.
- Strategic mindset with the ability to manage a portfolio of approximately 15-20 accounts, assess customer health, and prioritize actions that drive retention and expansion.
- Strong AI literacy and the ability to speak credibly about AI transformation with enterprise customers.
- Product fluency or the ability to quickly become conversant in a technical platform without needing to be the primary technical builder.
- Collaborative approach and comfort working cross-functionally with post-sales, sales, and technical partners in a fast-moving environment.

## Why Join Us? 🌟

- Work at the forefront of AI with a nimble team that is constantly pushing boundaries. We encourage and celebrate ideas that drive our mission forward.
- We’re guided by our six principles: eyes on the prize, work on the factory - not just in it, be truth-seeking, know your customer by name, let's find a way, and momentum matters.
- We’ve set high standards in our high-trust environment - we hire exceptional people to do great work. In return, we reward our people with competitive salaries, unparalleled professional growth and career-defining opportunities.
- Relevance AI is well-funded by leading investors, including Insights Partners, Peak XV, King River Capital, Bessemer Venture Partners.
- As an early team member, you’ll play a key role in shaping our future - including our culture, ways of working, and even the benefits we offer. We’re laying the foundations now, and your ideas can help define what comes next.

-

## Benefits ✨

- 🩺 Health Insurance Contribution – Relevance AI contributes to the cost of individual medical, dental, and vision insurance for employees.
- 🚍 Commuter Benefits – Save on your commute with pre-tax deductions for transit and parking expenses
- 🏖️ Unlimited Annual Leave – Flexible time off policy to rest, recharge, and take care of what matters most
- 📈 ESOP – Employee Stock Ownership Plan so you can grow with the company
- 🤖 AI Productivity Benefit – Get up to $1200 USD/year to spend on AI tools that help you work smarter and grow your skills
- 👶 Parental Leave – We offer 12 weeks of paid parental leave for all eligible new parents, and an additional 6 weeks for the birthing parent
- 🎉 Milestone Merch – Celebrate your work anniversaries with customised Relevance AI swag
- 🍿 Food, Drinks & Community – Stay energised with free breakfasts, healthy snacks, and a fully stocked fridge of drinks. Enjoy team lunches provided every Thursday and Friday, plus Uber Eats dinners and regular catered office meals throughout the week. As the home of the AI workforce, we also host vibrant community events featuring thought leaders, industry partners, and the wider tech community.
- 🪩 Quarterly Team Events – Build stronger connections through fun, meaningful team bonding experiences every quarter

Compensation OTE Range: $130K - $200K

## About Relevance AI

## Company Overview
- **One-liner**: Relevance AI is an enterprise platform that enables domain experts to build, deploy and manage autonomous AI agents that execute playbooks across sales, marketing, customer support, and research, helping teams scale their operations.
- **Entity Type**: Private (Venture-backed)
- **Headquarters**: Surry Hills, New South Wales, Australia (with offices in Sydney, San Francisco, and Barcelona)
- **Founded**: 2020
- **Founders**: Jacky Koh (Co-CEO), Daniel Palmer (Co-Founder)

## Core Business
- **Primary industry/industries**: Enterprise AI Agent Platforms, Software Development, Go-to-Market Automation
- **Target customers**: B2B; specifically go-to-market (GTM), operations, and revenue teams at mid-market and enterprise companies; domain experts who own business outcomes
- **Mission statement**: Help human teams build and hire their very own AI workforce, believing that the AI workforce will bring the next doubling of human prosperity.

## Products & Services
- **[The Relevance AI Platform]**: An enterprise-grade platform for building, managing, and governing autonomous AI agents. It includes:
    - **Invent**: A natural language interface where users describe what they want in plain language and the platform builds agents, tools, and evals.
    - **Drag-and-Drop Agent Builder**: No-code interface for ops teams and domain experts to create agents without developer resources.
    - **Evals**: A built-in evaluation framework that lets domain experts set quality bars and hold agents to standards across every task.
    - **Monitoring & Observability**: Real-time dashboards with telemetry via OpenTelemetry and Delta Sharing, audit logs, and PII masking.
    - **Governance & Security**: RBAC, SSO/SAML, version control, approval gates, human-in-the-loop escalation, and multi-region data residency.
    - **1,000+ Native Connectors**: Integrations with CRMs, email, calendar, and broader SaaS ecosystem, plus MCP support for custom connectors.
    - **LLM-Agnostic Routing**: Route agent tasks to any model provider to optimize performance and cost.
    - **Levels of Autonomy**: Supports L3 (Assisted) to L4 (Self-Driving) agent deployment, allowing teams to scale from human-led oversight to full autonomy.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total Funding of $42M; Annual Revenue of $145K reported (likely a partial figure or misattribution)
- **Total Funding**: $42M across 3 rounds
    - **Seed Round (Dec 2021)**: $3M led by Insight Partners
    - **Series A (Dec 2023)**: $15M led by King River Capital
    - **Series B (Jun 2025)**: $24M led by Bessemer Venture Partners
- **Notable Investors/Partners**: Bessemer Venture Partners, Insight Partners, King River Capital, Galileo Ventures, Archangel Ventures
- **Growth Signals**:
    - **Headcount**: 105 employees (+33.3% YoY), growing from ~73 to 105 in one year
    - **LinkedIn Followers**: 40,931 (+2.3% monthly, +60.8% yearly)
    - **Geographic Expansion**: Operates in 8 countries across Australia, US, UK, Netherlands, Spain, Bulgaria, France, and Singapore
    - **Product Recognition**: Named "Leading Enterprise Agent Vendor" and "Agentic AI Luminary"; 4.5 stars on G2
    - **Actively Hiring**: 7 open roles spanning engineering, solutions, sales, and executive functions

## Competitive Advantages
- **Domain Expert-First Design**: Unlike platforms requiring YAML, containers, and API calls, Relevance is built for ops and revenue teams — subject-matter experts own agent quality and operations day-to-day.
- **Enterprise-Grade Governance from Day One**: Granular RBAC, PII masking, multi-region data residency, full audit logs, human-in-the-loop, approval gates, and version control are built into the platform, not bolted on.
- **LLM-Agnostic Architecture**: Agents can route to any model provider, preventing vendor lock-in and optimizing cost/performance per task.
- **Established Evaluation Framework (Evals)**: A built-in system that allows domain experts to define and enforce quality bars autonomously, which is a key differentiator from platforms where only engineers can manage quality.
- **Scalable Autonomy Spectrum**: Supports assisted (L3) through full autonomy (L4), allowing teams to incrementally increase automation as confidence builds.

## Strategic Focus
- **Platform Maturity**: Focus on building the enterprise-grade governance and security layer for agent deployment, targeting "the home of the AI Workforce."
- **GTM Dominance**: Specifically optimized for go-to-market and high-growth teams — sales, marketing, and revenue operations.
- **Agent Autonomy Progression**: Moving customers from assisted AI (human-in-the-loop) to self-driving AI (full autonomy) while maintaining safety and oversight.
- **Open Ecosystem**: Emphasis on MCP (Model Context Protocol) support, 1,000+ native connectors, and LLM-agnostic routing to ensure flexibility for enterprise customers.

## Why Work Here
- **Culture & Values**: The company emphasizes iteration, customer-first mindset, and "be ambitious" — stating they "build small teams and hire amazing people with ambitious ideas."
- **Global & Remote-Friendly**: Offices across Sydney, San Francisco, and Barcelona; operates in 8 countries; flexible work environment.
- **High-Growth Trajectory**: 33% headcount growth YoY, recently closed a $24M Series B, and is scaling rapidly — a strong signal for career growth opportunities.
- **Talent Density**: Team includes alumni from Atlassian, Amazon Web Services, Stripe, Salesforce, and SafetyCulture; attracts top-tier talent.
- **Employee Reviews**: 4.0/5.0 on employer review platforms; strong scores in Career (4.2) and Culture (4.0), reasonable Work-Life balance (3.5).
- **Cutting-Edge Domain**: Working on the frontier of enterprise AI agents — a space that is evolving rapidly and offers significant learning and impact opportunities.
- **Open Roles (as of mid-2025)**: Senior Software Engineer (Payments & Billing), Senior Software Engineer, Senior Solutions Engineer (Post Sales), Account Executive (Enterprise), Staff Software Engineer, Controller, Personal Assistant.

## Sources
1. [relevanceai.com](https://relevanceai.com/)
2. [relevanceai.com/careers](https://relevanceai.com/careers)
3. [relevanceai.com/about-us](https://relevanceai.com/about-us)
4. [linkedin.com/company/relevanceai](https://www.linkedin.com/company/relevanceai)
5. [cbinsights.com/company/relevance-ai](https://www.cbinsights.com/company/relevance-ai)
6. [jobs.ashbyhq.com/relevanceai](https://jobs.ashbyhq.com/relevanceai)

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