---
title: 'Customer Success Manager at Singular'
canonical: 'https://feeny.ai/job/customer-success-manager-singular-beijing-ctdv1096qxa6'
type: 'job'
last_seen: '2026-09-10'
---

# Customer Success Manager at Singular

- **Company:** Singular
- **Location:** Beijing, China
- **Employment:** full-time
- **Posted:** 2025-12-30
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/singular/3145930d-db50-41fe-8a82-c804ca73c4fd

## Job description

## About Singular

## About Us

Singular is the leading marketing measurement platform trusted by 1,000+ global brands, including Apple, Microsoft, Uber, DoorDash, Nike, EA, DraftKings, and Robinhood. Ranked as the #1 MMP by G2 for 3 years in a row, Singular enables marketers to make smarter user acquisition decisions and analyze the impact of every ad dollar with full-funnel marketing analytics, advanced cross-device attribution (mobile, web, PC+Console), best-in-class ad fraud prevention, and automatic data exports directly into your BI tools. Singular is also revolutionizing campaign and creative analysis with recent integrations and partnerships with ChatGPT, Claude, and Gemini that deliver marketers with instant, AI-powered marketing insights – no dashboards or SQL needed. Singular has teams in 12 countries and employees in 65 cities across the globe, including NYC, LA, SF, Austin, Buenos Aires, São Paolo, London, Berlin, Barcelona, Tel Aviv, Bangalore, Beijing, and Seoul. We have raised $50M from Norwest Venture Partners, General Catalyst, Titanium Ventures, and other top-tier Silicon Valley investors. We have a leading product, an innovative team, and hundreds of satisfied customers in a growing market. Our business and teams are scaling, and we are looking for ambitious, eager, creative, and innovative individuals to join us and help us dominate the marketing measurement space. The  Customer Success team here at Singular is the central touchpoint for our biggest and most advanced customers, orchestrating the post-sales customer lifecycle in partnership with Solutions Engineers, Account Executives and Support. You’ll be responsible for managing the customer relationship, coordinating internally with product, marketing, and other teams. You’ll drive product adoption and guide the customer to take full advantage of the Singular platform. Fundamentally, you as a  CSM will ensure our largest most complex customers derive value from our platform, and ultimately renew and grow their relationship with us. We are looking for a Customer Success Manager who is passionate about customers and the ways in which they use data to drive results. As a Customer Success Manager supporting Strategic Accounts, you will have the opportunity to help some of the world’s most influential companies solve their toughest data problems. So if you get excited about things like defining a roadmap for success, you may be the Customer Success Manager we’re looking for!

## What you’ll do

You’ll be the quarterback for a select portfolio of enterprise customers responsible for driving impactful outcomes and growth. You’ll act as the primary business point of contact for all of your clients and serve as a trusted consultant on their behalf. Someone who can truly drive transformation and create customers for life. A few of the key activities you’ll be responsible for are as follows:

- Gain a deep understanding of the business needs of your clients and create tangible, long-term goals. A curious and challenging mindset will prove extremely valuable!
- Develop and deliver a roadmap to success. Drive product adoption and ongoing usage of Singular, while promoting customer satisfaction and advocacy.
- Manage the customer relationship, acting as trusted advisor to executive and senior leadership in Marketing, Engineering, Product, Business Analytics, and Finance
- Partner with the Sales team to advance account renewals and expansion.
- Lead the process for aligning the marketing executives you partner with on their goals, and plan & execute on a roadmap to help them reach their desired outcomes.
- Making sure that some of our biggest and most sophisticated customers are being successful in achieving their marketing goals.
- Proactively identify accounts risks and develop save plans (coordinating activities internally within Singular and external with customers) to resolve.
- Analyze your portfolio, identify risks and opportunities and prioritize for impact.
- Communicate performance opportunities and technical overviews to coordinate solutions internally across marketing, product and support teams.
- Become an expert on the Singular platform and integrations, while keeping up with industry trends in data and analytics.
- And, of course, have fun with it all! It’s not worth doing if you don’t enjoy it.

## What you’ll need

- Ideally 5+ years of experience in Management Consulting or Customer Success
- Experience in working with complex technologies, several different stakeholders across different divisions
- Strong leadership skills
- Impressive executive presence and communication skills
- Extremely data driven. This means you have the ability to understand data sets and leverage this data to drive customer outcomes and adoption
- A proven track record in a consulting role and customer facing environment. Ability to leverage your business acumen to assess client needs and drive outcomes is critical to success in this role
- Industry experience would be to your advantage but not necessary. Specifically familiarity in mobile, data-driven marketing and SaaS solutions for marketing.
- Expertise in leading meetings with strong presentation skills will play a big role in your success here at Singular
- Excellent collaborator with the skills needed to engage across multiple teams to drive the outcomes needed to ensure success

As a proud equal opportunity employer, we're committed to hiring top talent regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We don't just accept difference - we celebrate you being who you are for the benefit of our employees, our products, and our community.

## About Singular

## Company Overview
- **One-liner**: Singular provides a marketing intelligence and analytics platform that unifies attribution, cost aggregation, and ROI data to give marketers a single source of truth for advertising performance.
- **Entity Type**: Private (Series B)
- **Headquarters**: Palo Alto, California, United States
- **Founded**: 2014
- **Founders**: Gadi Eliashiv (CEO & Co-Founder), Eran Friedman (CTO & Co-Founder), Susan Kuo (COO & Co-Founder)

## Core Business
- **Primary industry**: Data Infrastructure and Analytics (Marketing Technology)
- **Target customers**: B2B — Enterprise and mid-market marketing teams in sectors including gaming, e-commerce, finance, travel, and agencies. Notable clients include LinkedIn, Rovio, Microsoft, Uber, Airbnb, Lyft, DoorDash, EA, Activision, WB Games, and Homa Games.
- **Mission or purpose statement**: To empower marketers to futureproof their growth with next-gen attribution and analytics.

## Products & Services
- **Singular Attribution**: Mobile attribution and measurement platform that connects ad spend to installs and in-app events.
- **Cost Aggregation**: Automatically unifies campaign cost data from thousands of ad sources into a single dashboard.
- **Marketing ETL**: Automatically loads marketing performance data directly into a company’s existing BI tools (e.g., Tableau, Looker).
- **Fraud Prevention**: Best-in-class ad fraud detection and prevention to protect marketing budgets.
- **ROI Analytics**: Full-funnel marketing analytics to analyze the impact of every ad dollar.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Annual revenue of $70.0M (latest estimate) | Total funding of $50.0M – $61.3M (conflicting reports: [Craft.co](https://craft.co/singular_labs) reports $50M, [CB Insights](https://www.cbinsights.com/company/singular) reports $61.3M).
- **Notable Investors/Partners**: General Catalyst (Seed lead), Norwest Venture Partners (Series B lead). Integration partners include major ad platforms and analytics tools.
- **Growth Signals**:
  - Headcount of 176 employees (+5.5% YoY).
  - Operates in 17 countries across 12 countries and 65 cities.
  - 93% of employees rate it a Great Place to Work (Great Place to Work® Certification).
  - High-profile clients from top tech and gaming brands.

## Competitive Advantages
- **Unified data platform**: Combines attribution, cost aggregation, fraud prevention, and BI integration in one solution, reducing the need for multiple point solutions.
- **High customer retention**: The company reports the highest retention rates in tech, with 30% of team members transitioning to new roles internally each year.
- **Deep talent pool**: Team members come from elite backgrounds, including Israeli Military Intelligence Unit 8200, ironSource, Adjust, Branch, and Kenshoo.
- **Global, hyper-multicultural team**: Employees across 12 countries, fostering diverse perspectives and deep cross-departmental connections.

## Strategic Focus
- **Expansion into new verticals**: Serving agencies, e-commerce, finance, gaming, and travel sectors.
- **Product development**: Continued investment in next-gen attribution, fraud prevention, and BI integrations.
- **Global growth**: Operating in 17 countries with hubs in the US, Israel, India, Brazil, Argentina, China, South Korea, Germany, UK, and Ireland.
- **Internal mobility**: Prioritizing internal promotions and career development (30% of team move roles annually).

## Why Work Here
- **Flexible work model**: Employee-centric approach allowing team members to choose office, hybrid, or remote work (Trust to work as you choose).
- **Culture**: 93% of employees say it’s a great place to work (Great Place to Work®). Described as diverse, safe, compassionate, and inclusive with a focus on mental and physical wellbeing.
- **Growth opportunities**: 30% internal mobility rate with coaching and development sessions. High retention rates in tech.
- **Perks**: Recurrent self-care days, Calm subscription, regular offsites, and perks for body, soul, and fun.
- **Global team**: Hyper-multicultural team across 12 countries and 65 cities.
- **Active hiring**: 14 open positions as of mid-2026, including Senior Software Engineer, Account Executive, DevOps Engineer, Solutions Consultant, and Customer Success Manager.

## Sources
1. [singular.net/careers](https://www.singular.net/careers/)
2. [LinkedIn - Singular](https://www.linkedin.com/company/singular-labs)
3. [CB Insights - Singular](https://www.cbinsights.com/company/singular)
4. [Craft.co - Singular Labs](https://craft.co/singular_labs)
5. [Great Place to Work - Singular](https://www.greatplacetowork.com/certified-company/7048562)

## Other roles at Singular

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- [Senior Full-Stack Engineer](https://feeny.ai/job/senior-full-stack-engineer-singular-tel-aviv-tccgyfzmr0sb) — Tel Aviv, Israel
- [Product Support Engineer](https://feeny.ai/job/product-support-engineer-singular-latin-america-fb8x8tj8gfjh) — Latin America
- [Software Engineer](https://feeny.ai/job/software-engineer-singular-latin-america-yngz961f7ttv) — Latin America
- [User Acquisition Manager AI Products](https://feeny.ai/job/user-acquisition-manager-ai-products-singular-austin-e5r0xgkbfqq4) — Austin, TX
- [Technical Account Manager](https://feeny.ai/job/technical-account-manager-singular-china-t1exj0s5tepn) — China
- [Customer Success Manager (EMEA)](https://feeny.ai/job/customer-success-manager-emea-singular-emea-ns6jpysvrz47) — EMEA
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- [Senior Solutions Engineer](https://feeny.ai/job/senior-solutions-engineer-singular-united-states-pyr0dx7p9e3h) — United States
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