--- title: 'Customer Success Manager at Sitetracker' canonical: 'https://feeny.ai/job/customer-success-manager-sitetracker-mexico-qxttmqstd4bn' type: 'job' last_seen: '2026-10-14' --- # Customer Success Manager at Sitetracker - **Company:** Sitetracker - **Location:** Mexico - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-10-09 - **Last confirmed live:** 2026-10-14 - **Apply:** https://jobs.lever.co/sitetracker/2a4646e6-f016-42fd-9e37-5dfff6de454c ## Job description The Opportunity We are looking for an Associate Customer Success Manager to join our growing Customer Success team in India. As an Associate CSM, you will work with customers at all stages of the customer journey from implementation through go-live as they deploy and adopt the Sitetracker platform. As the main point of contact, you will define and demonstrate Sitetracker's value to our customers by identifying business objectives and aligning Sitetracker capabilities with your customer's goals. Working closely with cross-functional teams, you will own user adoption and customer advocacy to ensure the retention and growth of our customers. ## What You'll Do You will be the primary advocate and trusted advisor for your customers. You will establish a regular interaction cadence, create action plans to deliver against KPIs, and ensure you have referenceable customers to support global sales efforts. Beyond day-to-day interactions, you will continually develop strategic account plans to support product expansion and engage directly with Sitetracker Product & Engineering to communicate customer requests regarding product roadmaps and customizations. The Skills You'll Have Core Customer Success Manager Skills Create and execute comprehensive success plans tailored to individual customer needs. Demonstrate a history of passion and enthusiasm for customer success and a commitment to personal development. Excellent written communication skills Apply experience working with mid-tier customers to manage books of business effectively, and drive renewals Improving Customer Experience & Stakeholder Management Foster high-level relationships with senior stakeholders and project sponsors within a customer environment. Create and deliver communication plans that keep customers informed and engaged. Understand customer use cases and Sitetracker adoption at a high level, becoming a trusted advisor. Demonstrating Business Value Realisation & Contract Value Identify, deliver, and masterfully articulate the Sitetracker solution's value and return on investment to customers. Partner with customer leadership to identify and measure new KPIs, focusing heavily on business outcomes and value realization. Identify additional revenue-generating opportunities by aligning customer goals with Sitetracker functionality and roadmaps. Technical Aptitude Develop a strong technical understanding of deployed solutions and Sitetracker platform capabilities. Complete internal certifications to accelerate product knowledge and independent troubleshooting capability. Contribute to internal process improvements and engage with Engineering to discuss enhanced product functionality. Within 90 Days, You'll - Develop a strong understanding of Sitetracker's platform, customer value proposition, and the business challenges our customers are solving. - Build relationships with your assigned customers and internal stakeholders, establishing an understanding of account health, adoption, business objectives, and renewal timelines. - Become proficient in Salesforce and the tools used to monitor customer health, product adoption, and engagement. - Begin establishing consistent, personalized communication cadences across your portfolio, including English- and Spanish-speaking customers. Within 180 Days, You'll - Independently manage your portfolio of approximately 30–35 accounts, executing customer success plans and driving consistent engagement and adoption. - Proactively identify retention risks and growth opportunities using customer health, product usage, and engagement insights, collaborating with internal teams on actionable plans. - Deliver impactful customer business reviews that demonstrate measurable value and align Sitetracker's capabilities with customer priorities. - Implement scalable communication strategies that improve engagement across different customer personas, industries, and regions. Within 365 Days, You'll - Demonstrate measurable improvements in customer engagement, product adoption, and retention across your portfolio. - Consistently identify and communicate renewal risks well in advance, executing proactive mitigation plans that strengthen customer relationships and renewal predictability. - Establish repeatable engagement frameworks and data-driven processes that improve portfolio management efficiency and customer outcomes. - Become a trusted customer advocate and strategic partner, contributing insights and best practices that help Sitetracker scale its Customer Success organization. ## About Sitetracker ## Company Overview - **One-liner**: Sitetracker provides a complete asset lifecycle management platform that centralizes data, standardizes workflows, and optimizes resources for deploying and operating critical infrastructure. - **Entity Type**: Private (Series D, $183M total funding) - **Headquarters**: Montclair, New Jersey, United States (primary); also operates major offices in Palo Alto, California; Austin, Texas; London, England; Bengaluru, India; and Singapore. - **Founded**: 2013 - **Founders**: Not publicly available ## Core Business - **Primary industries**: Digital infrastructure (telecom, fiber, data centers), renewable energy (solar, wind), EV charging networks, utilities, and real estate. - **Target customers**: B2B, enterprise – owners, operators, contractors, and stakeholders involved in deploying and maintaining capital-intensive infrastructure projects. - **Mission statement**: "Power the successful deployment of critical infrastructure." ## Products & Services - **Sitetracker Platform**: A SaaS-based asset lifecycle management solution that covers planning, building, operating, and maintaining infrastructure. Includes native AI, automation, and actionable analytics to streamline workflows and provide full transparency across millions of projects and sites. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Annual Revenue of $23.2M (latest fiscal year) | Total Funding of $183M across 6 rounds (Series A, B, D) - **Notable Investors/Partners**: New Enterprise Associates (lead in Series A), Energize Capital (lead in Series D), National Grid Partners; customers include Vodafone, Ericsson, ENGIE, Telefonica, Cypress Creek Renewables, Cox, Iberdrola, EVgo, Vantage Towers, Southern Company, Zayo, Tilson, Nextera, EDOTCO, E.On, Axione, TEP, Google, British Telecom, Fortis. - **Growth Signals**: 356 employees globally (flat YoY), LinkedIn followers up 64.7% yearly, managing over $25 billion in portfolio holdings for customers. ## Competitive Advantages - **Mission-critical software**: Trusted by the world’s largest telecom, energy, and utility companies to manage essential infrastructure projects. - **Comprehensive platform**: Covers the entire asset lifecycle, from planning to decommissioning, with native AI and automation – reducing complexity and driving efficiency. - **Deep industry expertise**: Specialized in high‑stakes, regulated sectors where downtime or delays have major financial and societal impact. - **Global reach**: Offices and customers across North America, Europe, and Asia, with multilingual support. ## Strategic Focus - **Current priorities**: Continue to innovate with AI and automation features; expand into adjacent verticals like EV charging and renewable energy; deepen relationships with existing enterprise customers while scaling internationally. - **Direction for growth**: Strengthen the platform’s capabilities for managing increasingly complex, large‑scale deployments and maintain leadership in the critical infrastructure asset lifecycle market. ## Why Work Here - **Culture highlights**: Emphasizes people as the top asset, with a focus on flexibility, empowerment, urgency, and high accountability. Employees describe a collaborative, low‑politics environment with transparent leadership. - **Remote/hybrid/office policy**: Multiple offices globally; roles are likely hybrid or office‑based depending on location (engineering roles in Bengaluru, customer‑facing roles in Montclair, Palo Alto, Austin, London, etc.). Some remote flexibility may exist, but not explicitly stated. - **Notable perks**: Company equity, 401(k) plan, comprehensive healthcare benefits. Opportunities for career growth, exposure to mission‑critical projects, and a truly inclusive culture that values diversity. - **Engineering culture**: High bar for quality and innovation, empowering teams to solve challenging, meaningful problems with the latest technology. ## Sources 1. [LinkedIn](https://linkedin.com/company/sitetracker) 2. [Sitetracker Careers Page](https://www.sitetracker.com/company/careers/) 3. [Built In NYC](https://builtin.com/company/sitetracker) 4. [Indeed](https://www.indeed.com/cmp/Sitetracker) 5. 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