---
title: 'Customer Success Manager at Skydio'
canonical: 'https://feeny.ai/job/customer-success-manager-skydio-canada-n6kv9yfwkwmz'
type: 'job'
last_seen: '2026-11-05'
---

# Customer Success Manager at Skydio

- **Company:** [Skydio](https://feeny.ai/companies/skydio)
- **Location:** Canada
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-11-02
- **Last confirmed live:** 2026-11-05
- **Apply:** https://jobs.ashbyhq.com/skydio/d5b1ab09-41cb-4f50-9ac8-6838997687fc

## Job description

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from [utility inspectors](https://www.skydio.com/solutions/energy-and-utilities) to [first responders](https://www.skydio.com/solutions/public-safety), [soldiers in battlefield scenarios](https://www.skydio.com/solutions/national-security/tactical-isr), and [beyond](https://www.skydio.com/solutions). About the Team: The Customer Success team helps customers turn Skydio into a reliable, repeatable, and enduring operating advantage. We are a rapidly growing team of passionate, mission-driven professionals, who sweat the details and ensure our customers are set up for success. About the role: We are looking for a motivated Customer Success Manager with a deep sense of ownership to lead and drive all aspects of implementation, usage and adoption, retention and expansion of our Canadian public sector and commercial customers. A successful candidate will become an indispensable bridge between our customers and Skydio’s extremely agile and world class technical teams. This role reports to the Sr. Manager, Enterprise Customer Success and will work closely with our Sales, Solutions Engineering, Product, and Engineering functions to deliver industry leading autonomous solutions that drive value for our customers. Location: Based in Canada, British Columbia or Ontario, with convenient access to a major airport. This is a remote position with expected travel to customer and Skydio locations. How you’ll make an impact:

- Operate independently and help shape the Canadian GTM and customer success strategy.
- Build scalable processes for customer on-boarding, account management and post sales success.
- Track and manage all implementation projects with large enterprise customers for successful delivery of technology, services, and program outcomes.
- Develop healthy customer relationships and create customer loyalty through proactive engagement, cadence based follow ups, and business reviews.
- Quantify product feedback and brief executives to help drive product roadmap that aligns to customers and market needs
- Manage ~20x accounts driving adoption to ensure expansions and renewals within the assigned book of business.

What makes you a good fit:

- Strong knowledge or previous experience supporting customers in at least one of the following industries: public industries (public safety, transportation) or commercial industries (utilities, oil & gas, AEC).
- Proven track record of implementing and scaling new programs and technology, driving adoption of hardware and software, and interfacing with technical teams to deliver on customer schedules.
- Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts.
- Work directly with customers through proactive, metrics based engagement.
- Work closely with customers and sales to help drive expansion across the book of business, identifying the vertical specific pain points that could prevent this expansion and growth.
- Experience with commercial Unmanned Aircraft Systems and related software development/deployment is a plus but not required.
- Fluency in French is preferred but not required.

## Requirements

- A strong desire to learn, innovate, and adapt to a growing and changing environment.
- Willingness to travel approximately 40%.
- Ability to work and reside in Canada.
- Ability to obtain a Pilot Certificate – Advanced Operations.

Compensation: At Skydio, our compensation packages for regular, full-time employees in Canada include competitive base salaries and comprehensive benefits. Compensation will vary based on factors including skill level, proficiencies, transferable knowledge, and experience. The annual base salary range for this position is CA $140,000 - $180,000. Standard benefits package options comprise group health insurance, paid vacation days, paid sick leave and company holidays, subject to applicable policies and eligibility requirements. This position and all associated benefits are subject to applicable federal and provincial laws, as well as the Company’s policies and eligibility criteria.⁠

At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws. For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/

## About Skydio

## Company Overview
- **One-liner**: Skydio builds autonomous drones and platforms for public safety, critical infrastructure inspection, and national security, enabling safer, smarter, and faster data collection.
- **Entity Type**: Private – Series E ($230M raised)
- **Headquarters**: San Mateo, California, United States (manufacturing hub in Hayward, CA; satellite offices in Boston, Japan, and India)
- **Founded**: 2014
- **Founders**: Adam Bry (CEO) and Abe Bachrach (CTO) – both MIT graduates and co-founders of Google’s Project Wing

## Core Business
- **Primary industries**: Drone manufacturing, autonomous flight software, public safety / first responder technology, infrastructure inspection, defense / national security
- **Target customers**: B2G (government/public safety), B2B (energy, utilities, construction, surveying), and defense organizations
- **Mission statement**: “To make the world more productive, creative, and safe with autonomous flight”

## Products & Services
- **[Skydio X10](https://www.skydio.com/)**: Flagship autonomous drone with best-in-class sensors, advanced AI, and cloud integration – designed for outdoor inspection, DFR, and site security.
- **[Skydio R10](https://www.skydio.com/)**: Indoor-capable, compact drone for tight quarters (e.g., building interiors) with onboard lighting and communications.
- **[Skydio Dock for X10](https://www.skydio.com/)**: Remote docking station enabling autonomous launch, landing, and charging – supports unattended mission execution.
- **[Skydio Cloud & Software Platform](https://www.skydio.com/)**: End-to-end software for mission planning, live streaming, data processing, and fleet management (includes Drone as First Responder solutions, asset inspection, and mapping).

## Market Standing
- **Valuation/Funding**: $230 million raised in a Series E round (led by Linse Capital, with participation from Andreessen Horowitz, Next47, IVP, DoCoMo, Nvidia, UP.Partners; angel investors include Brendan Iribe, Naval Ravikant, Padma Warrior, Matt Bellamy, Magic Johnson, Justin Timberlake, Kevin Durant). Valuation not publicly disclosed.
- **Key Metric**: Over 60,000 drones delivered; “9 figures of annual revenue” (i.e., $100M+) with rapid growth [skydio.com/careers](https://www.skydio.com/careers).
- **Notable Investors/Partners**: Andreessen Horowitz, Nvidia, IVP, DoCoMo, UP.Partners.
- **Growth Signals**: Company reports rapid revenue growth; expanding into national security contracts; manufacturing hub in Hayward; global presence with offices in Tokyo, Singapore, Zurich.

## Competitive Advantages
- **Purely U.S. based** – designed, assembled, and supported in the USA, meeting strict national security and supply chain standards.
- **Deep AI autonomy** – world-leading computer vision and autonomous flight technology, built by a team that pioneered the field at MIT and Google X.
- **Full-stack platform** – drones, docks, cloud software, and mission-specific integrations create a locked-in ecosystem that’s hard to replicate.
- **Mission-critical trust** – deployed by police departments, defense agencies, and utilities for life-saving and infrastructure-protecting missions.

## Strategic Focus
- **Scaling drone-as-a-first-responder (DFR)** programs across public safety agencies.
- **Expanding defense & national security** verticals (survivable sUAS, battlefield situational awareness).
- **Deepening enterprise inspection & mapping** offerings for energy, telecom, and civil infrastructure.
- **International growth** – offices in Japan, India, Singapore, Switzerland, and Finland.

## Why Work Here
- **Purpose-driven impact** – work on tech that “makes our world safer and more efficient” (autonomous drones for first responders, search & rescue, battlefield awareness).
- **Cutting-edge engineering** – stack spans AI/robotics, computer vision, cloud, mobile, aerodynamics, sensors, and hardware; described as “the Mount Everest of technology.”
- **Collaborative culture** – “intense but rewarding”; teams include world-class engineers, special forces operators, and industry experts.
- **Hybrid/office** – headquarters in San Mateo (Bay Area) with manufacturing in Hayward; satellite offices in Boston, Japan, and India. Many engineering roles are on-site or hybrid, but some positions list remote (US) availability.
- **Notable perks** – no explicit perks listed, but culture emphasizes real-world impact, cross-functional work, and autonomy to solve hard problems.

## Sources
1. [skydio.com](https://www.skydio.com/) – Main site (products, mission, drone capabilities)
2. [skydio.com/about](https://www.skydio.com/about) – Founders, leadership, and company history
3. [skydio.com/careers](https://www.skydio.com/careers) – Company stats (60k drones, 9-figure revenue, mission, culture, office locations)
4. [linkedin.com/company/skydio](https://www.linkedin.com/company/skydio) – Company description
5. [cbinsights.com/company/skydio/financials](https://www.cbinsights.com/company/skydio/financials) – Funding round details (Series E, $230M)

## Other roles at Skydio

- [Prototyping Specialist](https://feeny.ai/job/prototyping-specialist-skydio-san-mateo-adpcbbdxt4b3) — San Mateo, CA
- [Electrical Engineer - Camera](https://feeny.ai/job/electrical-engineer-camera-skydio-tampere-qjcrnttma0b4) — Tampere, Finland
- [Director, NPI Operations Engineering](https://feeny.ai/job/director-npi-operations-engineering-skydio-san-mateo-bw0f4ng6c7yk) — San Mateo, CA
- [Production Team Lead Trainer](https://feeny.ai/job/production-team-lead-trainer-skydio-hayward-64wp6eb4d64f) — Hayward, CA
- [Senior Business Development Representative](https://feeny.ai/job/senior-business-development-representative-skydio-united-states-tf54xmxkj3fs) — United States
- [Key Account Director, T1200 (West)](https://feeny.ai/job/key-account-director-t1200-west-skydio-united-states-bmrdsahg33sx) — United States
- [Key Account Leader, Mid Cities West](https://feeny.ai/job/key-account-leader-mid-cities-west-skydio-united-states-nzw5451t3qmp) — United States
- [Senior Flight Test Engineer - Software Automation](https://feeny.ai/job/senior-flight-test-engineer-software-automation-skydio-san-mateo-gry1vvdjs9dc) — San Mateo, CA
- [Program Manager, National Security - DHS](https://feeny.ai/job/program-manager-national-security-dhs-skydio-united-states-r5hj0c2d6cse) — United States
- [Key Account Leader, Small Cities West](https://feeny.ai/job/key-account-leader-small-cities-west-skydio-united-states-bsnp4svejcgs) — United States