---
title: 'Customer Success Manager, Small Business | ANZ at HubSpot'
canonical: 'https://feeny.ai/job/customer-success-manager-small-business-anz-hubspot-australia-ajkt51cg00sj'
type: 'job'
last_seen: '2026-09-12'
---

# Customer Success Manager, Small Business | ANZ at HubSpot

- **Company:** HubSpot
- **Location:** Australia
- **Work type:** remote
- **Posted:** 2026-06-29
- **Last confirmed live:** 2026-09-12
- **Apply:** https://www.hubspot.com/careers/jobs/7691174?gh_jid=7691174

## Job description

Who are we?

HubSpot is a leading customer relationship management (CRM) platform for scaling companies. Tens of thousands of customers all over the world use our marketing, sales, and customer success software to grow their businesses. It's our mission to not just help them grow, but to help them grow better.

At HubSpot, we believe that our values live in our hearts, not our hallways. We want to build a company where people feel empowered to do their best work, wherever they are. Our ANZ office is located in Sydney’s CBD, however this role is open to remote workers based anywhere in Australia.

What’s the role?

Our Customer Success team is on a mission to deliver best-in-class services and support to our ANZ customers. From developing creative, personalised strategies for businesses to creating resources that help people become HubSpot experts, we help our customers grow better using our software.

In ANZ, Customer Success Managers (CSMs) are trusted advisors responsible for driving customer retention and adoption outcomes. This means ensuring our customers realise measurable ROI, adopt HubSpot deeply, and see long-term success with our platform.

You’ll use HubSpot’s Customer Prioritisation Framework (CPF) and AI-native tools to engage the right customers at the right time, turning insights into action. By focusing on Gross Revenue Retention (GRR), you’ll help us deliver both customer value and business growth.

What will you do?

- Primary ownership and accountability for ensuring customer growth, delight, and retention for complex customers who require higher-touch service.
- Build and foster relationships with key decision makers and stakeholders across multiple customer teams
- Engage customers in strategy conversations, to derive maximum value from their investment in HubSpot
- Define what success means for your customers and produce detailed plans outlining roadmap to achieve success and share in accountability of their success
- Monitor customer health and create risk mitigation plans and Identify and develop new opportunities for expanding customer's usage of new products
- Collaborate with other HubSpot teams, and executive leadership, to ensure adoption and successful customer renewals
- Resolve customer inquiries by aligning customers with the right resources
- Be accountable for the retention of your customers along with providing forecasting insights to our Contract Management team around upcoming renewals
- Continuously improve your own skills by leveraging AI, data, and Success Excellence Metrics to consult at scale.
- Embody HubSpot’s Culture Commitments by solving for the customer, being bold and learning fast, and aligning, adapting, and going forward together.

Who are you?

- Experienced in owning, maintaining, and driving customer relationships in a quota or retention-carrying role.
- Proven track record of consistently meeting and exceeding retention or revenue goals in a SaaS or Customer Success role.
- Comfortable adopting new technologies quickly, with experience leveraging AI tools and predictive insights to scale your impact.
- Excellent communicator - clear, confident, and empathetic across phone, written, and in-person settings.
- Strong business acumen, with the ability to link HubSpot’s solutions to customer outcomes and ROI.
- Highly organised, with a high attention to detail, proactive, and able to prioritise effectively across a diverse portfolio of customers.
- Resilient, adaptable, and motivated to thrive in a fast-paced, AI-enabled environment.

What are the benefits?

- Hybrid work environment - You can choose to work from Home, Office or Flex!
- Structured new hire training and onboarding
- An education allowance up to USD$5,000 per annum
- Flexible Time Off Policy + a week of rest!
- Private health insurance allowance & annual fitness reimbursement
- Opportunity to work with amazing colleagues who embody [HubSpot’s HEART core values](https://network.hubspot.com/slides/the-hubspot-culture-code-1f8v20t3a?hubs_signup-cta=careers-nav-homepage&gh_jid=4483362&_ga=2.188831586.837444313.1679362759-102209417.1679362759&_gl=1*1nzzuif*_ga*MTAyMjA5NDE3LjE2NzkzNjI3NTk.)
- Primary Caregiver Leave of 16 weeks and Secondary Caregiver Leave for 6 weeks
- Check out the [HubSpot Website](https://www.hubspot.com/careers/benefits?hubs_signup-cta=careers-nav-benefits&gh_jid=4483362) to see all our wonderful Benefits

HubSpot’s culture is driven by a shared passion for our mission and metrics. It’s a culture of amazing, growth-minded people who solve for the customer, embrace boldness and adaptability, and thrive on alignment and collaboration.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

## About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company[where people can do their best work](https://www.hubspot.com/careers/hybrid-work). We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

Explore more:

- [HubSpot Careers](https://www.hubspot.com/careers)
- [Life at HubSpot on Instagram](https://www.instagram.com/lifeathubspot)

If you need accommodations or assistance due to a disability, please reach out to us [using this form](https://form.asana.com/?k=Xr9-j19kRaY5T5NjIeyx4Q&d=8587152060687).

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page [here](https://www.hubspot.com/careers/diversity).

India Applicants: link to HubSpot India's equal opportunity policy [here](https://drive.google.com/file/d/1fTZ0ht2chl1WRI7Tgrbzh9ytZUhL2jG9/view?__hstc=20629287.8bedd818fefb24c6303ec98fcf9dcfff.1724281309795.1724281309795.1724281309795.1&__hssc=20629287.1.1724281309796&__hsfp=1818362978).

HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found [here](https://www.hubspot.com/careers/hiring-ai). By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for all candidates. Refer to HubSpot's [Recruiting Privacy Notice](https://legal.hubspot.com/recruiting-privacy-notice) for details on data processing and your rights.

## About HubSpot

## Company Overview
- **One-liner**: HubSpot provides an AI-powered customer platform that unites marketing, sales, and customer service on one agentic platform.
- **Entity Type**: Public (ticker not specified in provided sources)
- **Headquarters**: Cambridge, MA, USA (inferred from office listings)
- **Founded**: Not specified in provided data
- **Founders**: Dharmesh Shah (co-founder, creator of the HubSpot Culture Code)

## Core Business
- **Primary industry/industries**: Software & Tools for Business – marketing, sales, customer service, CRM, and content management.
- **Target customers**: B2B – small to large businesses; 299,000+ customers in over 135 countries.
- **Mission or purpose statement**: “Help millions grow better” (from careers page).

## Products & Services
- **HubSpot Smart CRM**: A single source of truth that connects all business data.
- **Marketing Hub**: Tools for inbound marketing, email, campaign management, and analytics.
- **Sales Hub**: Sales engagement, pipeline management, and quoting.
- **Service Hub**: Customer service ticketing, knowledge base, and feedback tools.
- **Content Hub**: Content creation and management for websites and blogs.
- **Operations Hub**: Data synchronization, automation, and custom reporting.
- **Agentic Customer Platform**: An AI-driven platform that integrates marketing, sales, and service into a unified system.

## Market Standing
- **Valuation/Market Cap**: Not publicly available in provided data.
- **Key Metric (Public)**: Annual revenue – not disclosed in provided sources.
- **Notable Investors/Partners**: Not listed in provided data.
- **Growth Signals**: 299,000+ customers across 135+ countries; 167 open job positions globally (as of search date); multiple office locations worldwide (Amsterdam, Bengaluru, Berlin, Bogotá, Cambridge, Dublin, Ghent, Madrid, Montreal, Ontario, Paris, San Francisco, Sao Paulo, Singapore, Sydney, Tokyo, Toronto, United Kingdom); active remote/hybrid workforce.

## Competitive Advantages
- **Integrated Platform**: Combines CRM, marketing, sales, service, content, and operations in one system, reducing tool fragmentation.
- **Agentic AI**: Emphasizes hands-on AI innovation embedded directly into the platform.
- **Customer-Centric Culture**: “Solve for the Customer” is a core value, driving product decisions and trust.
- **Remote-First Flexibility**: Trust-based “Flex Work” model that prioritizes outcomes over location, allowing employees to work from home, office, or a mix.

## Strategic Focus
- **AI-First Development**: The “Agentic Customer Platform” signals a major push toward AI-driven automation and intelligence across all product lines (careers page highlights “work hands-on with AI”).
- **Global Expansion**: Continued hiring across 18+ countries, indicating investment in local talent and market penetration.
- **People & Culture Investment**: Emphasis on learning (Learn@HubSpot, Degreed, mini-MBA, AI trainings) and well-being (sabbaticals, Week of Rest, mental health support).

## Why Work Here
- **Flex Work Model**: Remote-first, trust-driven – choose @home, @office, or @flex (majority of roles are remote-eligible).
- **Culture**: Described in the HubSpot Culture Code as “Humble, Empathetic, Adaptable, Remarkable, Transparent” (HEART). Values include courage, feedback, alignment, and continuous growth.
- **Benefits**:
  - Flexible Time Off + a regional Week of Rest.
  - Four-week paid sabbatical after five years.
  - Tuition reimbursement, online learning platforms (Degreed, Learn@HubSpot, AI trainings).
  - Fitness reimbursement, Modern Health mental health platform.
  - 401(k) with match (US), employee stock purchase plan (15% discount).
  - Generous parental leave, adoption/surrogacy benefits.
  - Monthly remote work stipend (for home office or connectivity).
  - Quarterly remote meetup stipend for @home employees.
- **Employee Resource Groups**: BlackHub, Disability Alliance, LGBTQ+ Alliance, Families@HubSpot, Mosaic, Women@HubSpot.
- **Volunteering**: Up to eight hours of paid company time annually through Benevity.

## Sources
1. [HubSpot Careers - Overview](https://www.hubspot.com/careers)
2. [HubSpot Homepage](https://www.hubspot.com/)
3. [HubSpot Careers - All Openings](https://www.hubspot.com/careers/jobs/all)
4. [HubSpot Careers - Benefits](https://www.hubspot.com/careers/benefits)
5. [HubSpot Careers - Flex Work](https://www.hubspot.com/careers/flex-work)

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