---
title: 'Customer Success Manager, Small & Mid-Market  – Join Our Remote Talent Community at Securly'
canonical: 'https://feeny.ai/job/customer-success-manager-small-mid-market-join-our-remote-talent-community-zdxqv6c94awh'
type: 'job'
last_seen: '2026-09-12'
---

# Customer Success Manager, Small & Mid-Market  – Join Our Remote Talent Community at Securly

- **Company:** Securly
- **Location:** United States of, United States
- **Work type:** remote
- **Posted:** 2025-03-25
- **Last confirmed live:** 2026-09-12
- **Apply:** https://www.securly.com/job-description?gh_jid=6745219

## Job description

CUSTOMER SUCCESS MANAGER, SMALL & MID-MARKET – JOIN OUR REMOTE TALENT COMMUNITY

## LOCATION:

Remote – United States

## TYPE:

Expression of Interest

## ABOUT SECURLY

Securly is a market leader in student safety, wellness, and engagement, trusted by over 20,000 schools and 20 million students worldwide. Recognized by the EdTech Top 40 Report, we offer the most comprehensive and integrated suite of solutions to support the digital learning experience.

With over 1.1 billion web requests and 54TB of data processed daily, Securly operates at a level of impact and scale that few EdTech companies can match—combining technical innovation with mission-driven outcomes.

## JOIN OUR REMOTE TALENT COMMUNITY

Note: This is not an active job opening.

We’re always looking to connect with high-performing Customer Success Managers who have experience supporting a high volume of EdTech or SaaS customers—typically 200–400 accounts—using digital-first, tech-touch approaches.

By joining our Remote Talent Community, you’ll be considered for future openings on our Small & Mid-Market CSM team and prioritized when aligned opportunities become available.

WHAT WE LOOK FOR IN FUTURE SMALL/MID-MARKET CSM HIRES We regularly seek professionals with:

- Experience in a customer success or customer-facing SaaS role, ideally within EdTech
- A track record of managing 200–400 accounts with digital engagement models
- Familiarity with tools like Gainsight, Salesforce, and customer marketing platforms
- Strength in building scalable workflows for onboarding, renewal, and expansion
- Proactive communication skills and strong organizational habits
- Knowledge of K-12 school cycles and priorities (preferred but not required)

## WHO YOU ARE

- A data-driven CSM who thrives in high-volume, process-oriented environments
- Skilled at automating and scaling engagement to reach a broad customer base
- Excited about improving product adoption and retention using tech-forward methods
- Comfortable working independently in a fast-paced, remote-first company
- Motivated to help schools get the most from student wellness and safety tools

## WHY JOIN SECURLY (WHEN THE TIME COMES)

If and when a relevant role opens, our full-time team members enjoy:

- Competitive base salary and performance-based incentives
- Comprehensive medical, dental, and vision coverage
- 401(k) with matching contribution
- 12 weeks of fully paid parental leave
- Unlimited PTO, 13 company-paid holidays (U.S.), and a 1-week paid winter break
- $1,000 annual stipend for professional development
- A remote-first culture built on trust, flexibility, and impact

## HOW TO APPLY

To express interest, submit your resume and complete the short application. We include a few key questions designed to help you highlight your background and share why you’d be a strong fit for future opportunities.

This is your chance to tell us more about:

- Your experience managing a high volume of accounts in EdTech or SaaS
- Tools and strategies you use to drive scaled engagement
- The type of CSM role you’d be most excited to explore in the future

By applying, you’ll be added to our Talent Community and considered for future, 100% remote-based openings that align with your skills and goals. #LI-REMOTE

## EQUAL OPPORTUNITY EMPLOYMENT

Securly is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

## About Securly

## Company Overview
- **One-liner**: Securly provides an AI-powered platform for K-12 student safety, wellness, and engagement, helping schools protect students online and on campus.
- **Entity Type**: Private (backed by Golden Gate Capital)
- **Headquarters**: San Francisco, California, USA (remote-first)
- **Founded**: 2012
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: K-12 EdTech / Student Safety & Wellness
- **Target customers**: K-12 schools and school districts (B2B)
- **Mission**: To keep K-12 students safe, secure, and ready to learn.

## Products & Services
- **Securly Filter (Web Filtering)**: Cloud-based web filter that pioneered the first cloud-based K-12 web filter, enabling schools to manage internet access and block harmful content.
- **Securly Aware (Wellness Monitoring)**: AI-driven student wellness monitoring that flags signs of self-harm, bullying, violence, and other crises across digital platforms, with human analyst support.
- **Securly AI Transparency**: Solution that provides visibility and guardrails for AI tool usage in schools, including prompt-level monitoring and policy-driven controls.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: 20+ million students supported across 26,000+ schools; 2,400+ student lives saved (as of 2026)
- **Notable Investors/Partners**: Golden Gate Capital (board members include Managing Director and Operating Executive). Recognized on the 2026 GSV 150 list and TIME's America's Top EdTech Companies 2026.
- **Growth Signals**: Remote-first culture with 178 total employees (155 in product/tech as of 2026), multiple awards including Built In Best Places to Work 2026 and EdTech Product of the Year. Expanding AI safety and wellness solutions.

## Competitive Advantages
- **Longest-running AI-driven student safety and wellness platform** in K-12
- **Comprehensive platform** combining web filtering, wellness monitoring, and AI governance in one solution
- **Strong privacy compliance**: FERPA, COPPA, GDPR compliant and SOC 2 Type 2 certified; never sells or rents student data
- **Mission-driven culture** with proven impact (2,400+ lives saved) that attracts talent committed to student well-being

## Strategic Focus
- **Deepening AI capabilities** to address emerging challenges like AI tool usage in schools
- **Expanding student wellness** monitoring and intervention tools
- **Scaling enterprise partnerships** and continuing to serve large school districts

## Why Work Here
- **Remote-first culture** with flexible time off, company-paid holidays, and paid winter break
- **Comprehensive benefits**: Fully paid parental leave (birth, adoption, fostering, bonding), 401k with 100% immediate vesting matching, medical/dental/vision, STD/LTD, HSA/FSA, pet insurance, identity theft protection
- **Professional development**: Annual stipend, career development opportunities, employee discount program
- **Award-winning workplace**: Recognized multiple times as a Top Place to Work (Built In 2026) and EdTech Product of the Year
- **Meaningful mission**: Work directly contributes to keeping students safe and supporting educators

## Sources
1. [securly.com/careers](https://www.securly.com/careers)
2. [securly.com/about-us](https://www.securly.com/about-us)
3. [securly.com/](https://www.securly.com/)
4. [builtin.com/company/securly/faq/workplace-perception](https://builtin.com/company/securly/faq/workplace-perception)
5. [job-boards.greenhouse.io/securly13](https://job-boards.greenhouse.io/embed/job_app?for=securly13&token=6960412)

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