---
title: 'Customer Success Manager, SMB (Hybrid SF) at Nooks'
canonical: 'https://feeny.ai/job/customer-success-manager-smb-hybrid-sf-nooks-san-francisco-15t6e3qn6pq5'
type: 'job'
last_seen: '2026-09-09'
---

# Customer Success Manager, SMB (Hybrid SF) at Nooks

- **Company:** Nooks
- **Location:** San Francisco, CA
- **Compensation:** $120k–$130k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/nooks/9a7f9255-ec28-40e8-94a6-2ab29f1b2e20

## Job description

About [Nooks.ai](http://Nooks.ai): Nooks is an applied AI lab building the Agent Workspace for GTM. We design AI agents that operate across the full sales action set, from account strategy to prospect research and outreach. Building 0→1 has never been easier, but selling at the speed of the market remains the last frontier for AI. Our mission is to 10x every seller by automating the busywork so they can focus on what humans do best: closing deals.

Today, over 1,500 customers run on Nooks, including Notion, HubSpot, Cursor, and Rippling. We’ve raised $70M+ from top VCs like Kleiner Perkins, which made its first sales-tech investment in over a decade with us. Since then, we’ve tripled ARR each year for 3 years running and grown a high-caliber team turning the art of sales into a scalable science.

## The role

Our SMB Customer Success Managers use a scaled approach to ensure customers are maximizing their value from Nooks and are delighted with the experience.

This role is for someone who thrives on wearing multiple hats … onboarding new customers, proactively reaching out to customers with adoption challenges, supporting the customer journey with high-value content, and running the renewal process. Customer value is the key to successful renewals and expansions, and our CSMs focus relentlessly on maximizing the value for customers in their portfolio using a scaled approach.

This is a hybrid role, 3x/week in our San Francisco office.

## Responsibilities

- Manage a portfolio of 150 SMB accounts, maximizing the impact and value of Nooks to users, stakeholders, and their business.
- Onboard new customers, ensuring a seamless integration of Nooks into their sales processes.
- Analyze customer usage metrics to identify Nooks features that might provide value and proactively lead upsell conversations.
- Monitor customer health metrics and develop proactive plans to address areas of concern.
- Assist with Technical Support for your customers as needed.
- Help us develop a scaled approach for customer success and retention, ensuring customer needs are met efficiently.
- Serve as the voice of the customer within Nooks, providing product feedback to ensure SMB customer requirements are successfully met.

## Requirements

- 1+ years of SDR experience
- 1+ years of customer onboarding and support experience with a B2B SaaS tool
- Sales domain expertise and experience working with Sales/Sales Development stakeholders is critical
- 1+ years of B2B SaaS CSM experience managing a portfolio of 100+ accounts with a successful renewals track record preferred
- Hands-on experience with an SEP such as Outreach, Salesloft, or HubSpot and familiarity with Sales tech stack
- Comfortable with data analytics and experience using data to proactively identify customer challenges
- Excellent written and verbal communication skills
- Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup
- Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment

We offer competitive compensation because we want to hire the best people and reward them for their contributions to our mission. We pay all employees competitively relative to the market. On top of this, we offer equity, generous perks, and comprehensive benefits.

## Equal Employment Opportunity Statement

Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team.

## About Nooks

## Company Overview
- **One-liner**: Nooks is an AI-powered sales platform that automates prospecting, dialing, sequencing, and coaching to help outbound sales teams dramatically increase pipeline.
- **Entity Type**: Private (Series B)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2020
- **Founders**: Three co-founders from Stanford – Rohan (CEO), Nikhil (CPO), Dan (CTO) – first names referenced on the careers page; full names not publicly disclosed.

## Core Business
- **Primary industry**: AI-powered sales automation (Sales Tech)
- **Target customers**: B2B, from SMB to Enterprise; focused on Sales Development Representatives (SDRs) and Business Development Representatives (BDRs)
- **Mission**: Democratize growth and turn every company into a 10x sales engine (careers page)

## Products & Services
- **AI Dialer**: Parallel dialing that triples connects per day; automatically detects live answers, skips phone trees and bad numbers so reps focus on conversations.
- **AI Sequencing**: Multi-channel sequences (calls, emails, social) that auto-update based on account activity and intent signals; AI personalization crafts hyper-personalized openers.
- **AI Coaching**: Analyzes call transcripts to score performance, flag coaching moments, and automate feedback loops – acts as a 24/7 coach.
- **List-building**: Build targeted lists using firmographics, first-party data, and live buying signals (not just static filters).
- **AI Signals & Research**: Unmatched insight from CRM, call transcripts, social media, and the web; surfaces what matters to each account.
- **Virtual Salesfloor**: Real-time collaboration environment where sales teams work together while prospecting; managers can listen in, see transcripts, and give live feedback.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: $70M total funding raised; $43M Series B announced approximately 2 years ago (CB Insights)
- **Notable Investors/Partners**: Backed by leading venture capital firms (specific names not listed in provided sources); integrations with common sales tools (CRM, etc.)
- **Growth Signals**: 4X year-over-year growth; 1,000+ customers globally; 200+ person team; named among America’s best startup workplaces (Built In)

## Competitive Advantages
- **Human-in-the-loop feedback**: AI agents learn from every prospect and rep interaction, becoming more autonomous and aligned with each team’s preferences.
- **Deep data unification**: Combines CRM, call transcripts, social, and web signals into one intelligence layer – eliminates silos.
- **Parallel dialer + virtual salesfloor**: Unique combination that lets reps triple outreach volume while managers coach in real time.
- **Applied AI lab approach**: Built on frontier models with structured reasoning, designed to capture and scale top-performer judgment.

## Strategic Focus
- Build AI agents that work alongside GTM teams – accelerating research, surfacing strategic moves, and executing busywork.
- Continue expanding the product suite (Sequencing, Coaching, Dialer) and scaling the customer base (currently 1,000+ customers, targeting broader enterprise adoption).
- Maintain a 4X YoY growth trajectory while deepening the platform’s autonomous capabilities.

## Why Work Here
- **Culture**: Core values include “Extreme ownership,” “Ask why,” “Be a good person,” “Do more with less,” and “Earn customer love.” Emphasizes high integrity, speed, and ruthless prioritization.
- **Work model**: Hybrid (San Francisco HQ; some in-office presence expected per Built In). Office provides catered lunch, dinner, snacks, and drinks.
- **Benefits**: Unlimited PTO, equity incentive plan, comprehensive health (medical/dental/vision), 12-week birthing / 8-week non-birthing parental leave, commuter subsidies, work-from-home stipend, annual company offsite.
- **Engineering culture**: Real-time building for real customers; “give every rep a dedicated 24/7 coach” mentality; fast iteration with high ownership; early employees can shape the platform’s core agents.

## Sources
1. [nooks.ai](https://www.nooks.ai/)
2. [nooks.ai/careers](https://www.nooks.ai/careers)
3. [builtin.com](https://builtin.com/company/nooks)
4. [cbinsights.com](https://www.cbinsights.com/company/nooks)
5. [linkedin.com](https://www.linkedin.com/company/nooksapp)

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