---
title: 'Customer Success Manager- SMB at Pearl'
canonical: 'https://feeny.ai/job/customer-success-manager-smb-pearl-united-states-912py7dhttvq'
type: 'job'
last_seen: '2026-09-11'
---

# Customer Success Manager- SMB at Pearl

- **Company:** Pearl
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-18
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/pearl/fe0af33e-25bf-4a3d-ab6a-2e587ba85587

## Job description

## About Pearl

Pearl is shaping the future of dentistry with a suite of AI solutions engineered to establish higher standards of quality and care for patients worldwide. Since 2019, our team has developed FDA-cleared computer vision capabilities for the interpretation of 2D and 3D dental imagery, industry-leading technology that clinicians, practice owners, labs, and insurers use to elevate the efficiency, accuracy, and consistency of dental care globally.

## The Role

We are seeking a customer-centric, energetic, and highly-motivated individual to join our Customer Success team. The Customer Success Manager (CSM) is responsible for cultivating and maintaining strong relationships within dental practice accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities. The CSM works closely with our customers alongside Sales, Customer Support, and Product Management and Finance teams to ensure our services are delivered successfully. Ideal candidates will take initiative, respond quickly and creatively to dynamic situations and show ownership.

## Key Responsibilities

- Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude.
- Work with customers to ensure they are leveraging Pearl’s suite of tools effectively and finding value in our services
- Become an expert in Pearl’s provider-focused product offerings and educate customers on the use and benefits of our products
- Perform basic to intermediate level troubleshooting for all Pearl products and services as needed
- Maintain and continue to expand technical product knowledge to remain proficient
- Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues
- Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
- Efficiently manage time and focus to ensure fulfillment of all activities essential to facilitating customer satisfaction, account renewal, and account growth
- Maintain customer data i.e. contacts, account health, significant events, substantive notes etc. in relevant systems
- Work with leadership to help drive cross-functional and cross-departmental initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers

## What You’ll Need to Succeed

- 2-3 years customer success or solutions consulting experience
- 2+ years of experience working in or with dental practices
- Ability to read 2D dental radiography
- Ability to work in a fast-paced, busy environment
- Ability to multi-task and manage multiple tasks at one time
- Excellent communication skills both written and verbal
- Intermediate computer skills (working with browsers, spreadsheets, and text documents)
- Ability to solve customer issues
- Ability to work with a pipeline of tasks and complete them in a timely manner
- Demonstration of excellent customer service skills
- Ability to work 40 hours a week and maintain full-time status

## What We Offer

- Competitive compensation and benefits
- Professional development and training opportunities
- Flexible, uncapped PTO
- Remote work

## About Pearl

## Company Overview
- **One-liner**: Pearl provides FDA-cleared artificial intelligence solutions that elevate the efficiency, accuracy, and consistency of dental care globally.
- **Entity Type**: Private (Series B)
- **Headquarters**: West Hollywood, California, United States
- **Founded**: 2019
- **Founders**: Ophir Tanz, Cambron Carter

## Core Business
- **Primary industry/industries**: Dental AI, Healthcare Technology, Computer Vision
- **Target customers**: B2B – dental practices, DSOs (Dental Service Organizations), dental laboratories, and universities
- **Mission or purpose statement**: To elevate the standard of care in dentistry and improve billions of lives worldwide.

## Products & Services
- **Second Opinion®**: AI diagnostic support tool that analyzes 2D X-rays and 3D CBCT imagery to detect pathologies, helping clinicians catch 37% more disease. FDA-cleared and supports both 2D and 3D workflows.
- **Practice Intelligence®**: Turns practice data into actionable insights to boost growth and improve care.
- **RCM™ (Revenue Cycle Management)**: Insurance intelligence from verification to submission, helping build cleaner claims and reduce denials.
- **Pearl Voice™**: Ambient voice AI for clinical notes and perio charting, streamlining documentation.
- **Calibrate®**: AI-guided clinical training to drive consistent, outstanding care across teams.
- **Integrations**: Works with 40+ imaging and practice management systems (e.g., Open Dental, Eaglesoft, Curve Dental, Vatech, Medit).

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company).
- **Key Metric**: Total Funding $69.0M; Annual Revenue estimated at $12.0M (LinkedIn data).
- **Notable Investors/Partners**: Left Lane Capital (led Series B), Craft Ventures (led Series A), Dental Innovation Alliance. Partners include 40+ imaging and PMS vendors.
- **Growth Signals**: 
  - 153 employees (+19.6% YoY growth).
  - 23,000+ dental practices using Pearl (29,000+ per website).
  - Active in 120+ countries.
  - Recent AI clearances for 3D CBCT workflows.
  - 14 active job postings as of mid-2026.

## Competitive Advantages
- **First-mover in FDA-cleared 3D CBCT AI**: Only AI platform cleared for both 2D and 3D diagnostic workflows in dentistry.
- **Deep integration ecosystem**: 40+ imaging and PMS partners, embedded directly into existing dental workflows.
- **Proven clinical impact**: Helps clinicians catch 37% more disease and drives 30% higher treatment acceptance.
- **Global reach**: 120+ countries, with physical offices in LA, SF, NYC, Lehi (UT), and London.
- **Strong leadership**: CEO Ophir Tanz brings deep computer vision and AI startup expertise (previous founder of GumGum).

## Strategic Focus
- **Product Expansion**: Enhancing the connected platform with ambient voice AI (Pearl Voice), revenue cycle management, and AI-driven clinical training.
- **Global Scale**: Deepening presence in existing markets and expanding into new countries through partnerships and regulatory clearances.
- **Enterprise/DSO Growth**: Targeting large DSOs to drive adoption at scale (already 100+ DSOs onboarded).
- **Continued Innovation**: Building agentic AI capabilities (Senior Agentic Software Engineer role posted) to automate more clinical and administrative tasks.

## Why Work Here
- **Culture & Mission**: Work on meaningful AI that directly improves patient outcomes and dentist confidence. Described as “brightest and kindest minds in AI and dentistry.”
- **Remote/Hybrid/Office**: Remote-first with offices in Los Angeles, San Francisco, New York, Lehi (UT), and London. Global team with employees in 12 countries.
- **Perks & Benefits**:
  - Competitive salaries and meaningful equity (Fidelity 401k).
  - Flexible PTO.
  - Dental, health, and vision insurance plus wellness stipend.
  - Home office stipend and ongoing learning/ continuing education support.
  - Company gatherings (off-sites, team dinners, happy hours).
- **Engineering Culture**: Emphasis on collaboration, rigorous computer vision R&D, and pushing what’s possible with AI. Open roles include Senior Software Engineer, Machine Learning Scientist, and Senior Data Scientist.

## Sources
1. [hellopearl.com/careers](https://hellopearl.com/careers)
2. [hellopearl.com/about](https://hellopearl.com/about)
3. [hellopearl.com/](https://hellopearl.com/)
4. [linkedin.com/company/hellopearl](https://www.linkedin.com/company/hellopearl)
5. [hellopearl.eu/careers](https://hellopearl.eu/careers)

## Other roles at Pearl

- [Executive Assistant- CEO/CTO/COO](https://feeny.ai/job/executive-assistant-ceo-cto-coo-pearl-hq-los-angeles-ca-1jn5y0jd4d5f) — HQ / Los Angeles, CA
- [Senior Manager, RevOps- Growth Enablement](https://feeny.ai/job/senior-manager-revops-growth-enablement-pearl-united-states-d6mbp6mwt9vy) — United States
- [Senior Product Designer](https://feeny.ai/job/senior-product-designer-pearl-united-states-m5vgvqbndjda) — United States
- [Customer Success Associate (Part-Time)](https://feeny.ai/job/customer-success-associate-part-time-pearl-united-states-v6cay51afkjh) — United States