---
title: 'Customer Success Manager - SMB at Similarweb'
canonical: 'https://feeny.ai/job/customer-success-manager-smb-similarweb-prague-qnsv8xwdyfp2'
type: 'job'
last_seen: '2026-11-12'
---

# Customer Success Manager - SMB at Similarweb

- **Company:** Similarweb
- **Location:** Prague, Czechia
- **Posted:** 2026-11-05
- **Last confirmed live:** 2026-11-12
- **Apply:** https://job-boards.greenhouse.io/similarweb/jobs/8355807

## Job description

Similarweb is the leading digital intelligence platform used by over 3500 global customers. Our wide range of solutions power the digital strategies of companies like Google, eBay, and Adidas.

We help our customers succeed in today’s digital world by giving them access to data-driven insights, competitive benchmarks, strategic analysis, and more.

In 2021, we went public on the New York Stock Exchange, and we haven’t stopped growing since!

We’re looking for a Customer Success Manager, SMB to join us in Prague 🇨🇿 and play a key role in building strong, lasting relationships with our existing customers. ✨

Why will your role be so important at Similarweb?

Similarweb is used by thousands of companies, of every size and from every industry, to give them a competitive advantage in driving online traffic. As a CSM, you’ll lead the development and execution of a long-term Account Strategy for customers, focusing on both retention and growth. You'll manage relationships with customers and key decision-makers, working closely to help them achieve their business goals and KPIs.

So, what will be your daily responsibilities?

- Manage and grow long-term partnerships with clients
- Understand customers’ business goals, and proactively support achieving those goals using Similarweb solutions
- Lead the commercial relationship with the customer, including quarterly business reviews, contract renewal and expansion
- Continuously identify and lead upsell opportunities
- Reaching retention and upsells KPIs
- Influence future lifetime value and new business growth through customer advocacy and reference-ability

This is a great opportunity for someone who has:

- 3+ years of proven commercial experience as a CSM or Account Manager for software or internet-based solutions
- Excellent communication and presentation skills
- Analytical thinking and can extract value from the data
- Ability to influence, confidently handle objections, and resolve customer issues
- Experience in consultative sales processes in large, complex prospect organizations
- Experience in presenting to and interacting with senior management of prospect organizations
- Team player, able to effectively interact with colleagues and business partners across the company

Additional skills that would help you to stand out:

- Any other language skills besides English are a nice plus
- Digital marketing experience

## About the team

Our EMEA Customer Success team gets to work with businesses in the EMEA region. You’ll have the unique opportunity to become a trusted advisor to your clients, and help them implement strategies that really drive success. As an individual contributor, you will be part of a collaborative, high-energy team of talented professionals.

Why you’ll love being a Similarwebber:

- Impact 😎: Work with the world’s leading digital intelligence platform and make a real difference.
- Innovation 🚀: Bring your ideas forward - we empower you to drive change.
- Hybrid work model: 3 days in our office and  2 days working from home🏡.
- Our Office: Modern space in Prague’s DOCK IN area, stocked with snacks, drinks (we're big fans of kombucha), fruit and lunches on Tuedays.
- Benefits: 5 weeks of vacation, birthday day off, 3 sick days, or Multisport 😎
- Top-tier Hardware 👩🏻‍💻: MacBook Pro M5, dual monitors, standing desks.
- Team Events 🎉: Regular team-building activities, monthly birthday celebrations with cakes and drinks, baking Thursdays and happy hours.
- Equity 💸: Share in Similarweb’s success.
- Career Growth 🚀: Explore any path - leadership, switching teams, or upskilling through coaching and learning programs.

We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available [here](https://www.similarweb.com/corp/legal/applicant-privacy-policies/).

## About Similarweb

## Company Overview
- **One-liner**: Similarweb provides a leading digital intelligence platform that analyzes web traffic, app performance, and consumer behavior to help businesses win their market.
- **Entity Type**: Public (NYSE: SMWB)
- **Headquarters**: London, United Kingdom (with major offices in Tel Aviv, Israel; New York, NY; and Burlington, MA)
- **Founded**: 2007 (as SimilarGroup)
- **Founders**: Or Offer

## Core Business
- **Primary industry/industries**: Digital Intelligence, Web Analytics, Market Research, Competitive Intelligence, AI-Powered Data
- **Target customers**: B2B, serving Enterprise, Mid-Market, and SMB customers across Marketing, Sales, GTM, Product, and Strategy teams
- **Mission or purpose statement**: "To create the most accurate, comprehensive, and actionable Digital Data, so every business can win their market." [similarweb.com](https://www.similarweb.com/corp/about/)

## Products & Services
- **Web Intelligence**: Analyze website traffic, audience behavior, and competitive landscape for any website. Includes SEO tools, content analytics, and market research.
- **App Intelligence**: Track and benchmark app performance, downloads, usage, and stickiness across app stores.
- **Sales Intelligence**: Prospect, qualify, and engage with ideal customers using digital signals and intent data.
- **AI Search Intelligence**: Track and grow brand visibility across AI search engines and chatbots (e.g., ChatGPT, Perplexity).
- **Retail Intelligence**: Full-funnel Amazon insights for tracking, targeting, and converting shoppers.
- **Data-as-a-Service (API)**: Deliver digital insights at scale via API and automated reporting for integration into other platforms.
- **Data Partnerships (OEM)**: Enrich third-party products with Similarweb's digital data to drive new revenue streams.
- **Advisory Services**: Gain deeper market and consumer insights through expert consulting.

## Market Standing
- **Valuation/Market Cap**: As of July 2026, market cap is approximately $1.5B (publicly traded, subject to market fluctuations).
- **Key Metric**: Annual Revenue: Over $200M (latest fiscal year); Trusted by over 3,500+ global customers.
- **Notable Investors/Partners**: Publicly traded on NYSE; major institutional investors include ION Asset Management, The Baupost Group, and others (check latest 13-F filings). Partners include major agencies and technology platforms.
- **Growth Signals**: Over 1,000 employees globally; publicly traded since 2021; named a G2 Leader in multiple categories (Enterprise SEO, Content Analytics, Market Intelligence, Digital Advertising Intelligence, Paid Search Intelligence, Best Answer Engine Optimization Tools); expanding AI-powered product lines.

## Competitive Advantages
- **Massive Data Scale**: Analyzes 20M+ companies, 100M+ apps, 250M+ content pages, 5B+ search terms, and 10B+ display ads daily, with 10 years of historical data. [similarweb.com](https://www.similarweb.com/)
- **First-Mover in AI Search Intelligence**: One of the first to offer dedicated tools for monitoring brand presence in AI chatbots and answer engines.
- **Comprehensive Platform**: Covers web, app, retail, sales, and AI search in a single integrated platform, providing a holistic view of digital performance.
- **G2 Leader Status**: Recognized as market leader across multiple software categories, validating product quality and market adoption.

## Strategic Focus
- **AI-First Product Development**: Deep investment in AI-powered insights, including AI Search Intelligence and automated data analysis.
- **Expansion into Financial Services & LLM Vertical**: Hiring dedicated sales managers for Financial Services and AI/LLM sectors, indicating strategic vertical market penetration.
- **Global Growth**: Maintaining offices across six continents; expanding presence in APAC (Singapore, Tokyo, Shanghai) and EMEA (London, Prague).
- **Data Partnerships & OEM**: Growing revenue streams by embedding data into other platforms and powering third-party products.

## Why Work Here
- **Culture & Values**: Emphasizes authenticity, diversity, and inclusion ("you can be your full authentic self"). [similarweb.com](https://www.similarweb.com/corp/careers/)
- **Hybrid Work Model**: Joint days for in-office collaboration, in-office team activities, and fully stocked kitchens.
- **Professional Development**: Access to thousands of e-courses, professional coaching, 1:1 mentoring programs, and award-winning employee development programs.
- **Competitive Benefits**: Health care packages, food stipend, on-premise exercise classes, personal trainer assessments, gym membership reimbursement.
- **Global Presence**: Offices in London, Tel Aviv, New York, Boston, Prague, Singapore, Tokyo, and Shanghai.
- **Engineering & Data Culture**: Teams work with massive data sets (2TB processed daily), cutting-edge AI, and a product that employees rank as the #1 reason they join. [similarweb.com](https://www.similarweb.com/corp/careers/)
- **Growth Opportunities**: Over 1,000 employees and growing; multiple career tracks in GTM, Marketing, HR, Operations, and Engineering.

## Sources
1. [similarweb.com - About Us](https://www.similarweb.com/corp/about/)
2. [similarweb.com - Careers](https://www.similarweb.com/corp/careers/)
3. [similarweb.com - Products](https://www.similarweb.com/)
4. [Greenhouse - Similarweb Jobs](https://job-boards.greenhouse.io/similarweb)
5. [Indeed - Similarweb Company Profile](https://www.indeed.com/cmp/Similarweb)

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