---
title: 'Customer Success Manager- SMB at Similarweb'
canonical: 'https://feeny.ai/job/customer-success-manager-smb-similarweb-tel-aviv-2wecnyyjm08e'
type: 'job'
last_seen: '2026-11-12'
---

# Customer Success Manager- SMB at Similarweb

- **Company:** Similarweb
- **Location:** Tel Aviv, Israel
- **Posted:** 2026-11-11
- **Last confirmed live:** 2026-11-12
- **Apply:** https://job-boards.greenhouse.io/similarweb/jobs/8377855

## Job description

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online.

Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies.

In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people.

We’re looking for a Customer Success Manager SMB to work closely with a selection of our SMB clients. The ideal candidate will have a background in digital marketing, data and customer success, and enjoy working directly with clients to help solve business problems and provide data-driven outcomes. This role will also serve as a product expert to help drive customer adoption and retention, generating insights and creative ideas for Similarweb solutions. This role will report to the Team Manager, Customer Success, TLV.

Why is this role so crucial at Similarweb?

The Customer Success Manager (CSM) is a vital member of the SMB Team, working closely with various internal teams and serving as a trusted advisor to our small and medium-sized business clients through a consultative approach.

The CSM's ability to build relationships with clients and help them derive significant business value from our solutions is essential for maintaining long-term client engagement with Similarweb.

So, what will you be doing all day?

Your role as part of the Customer Success Team means your daily responsibilities may include:

- Primary Point of Contact: Serve as the main contact for all users on the account, identifying client pain points and defining client success.
- Client Onboarding & Training: Manage the onboarding process, provide comprehensive training, and boost engagement with Similarweb's offerings.
- Trusted Advisor: Act as a reliable partner and advisor, offering guidance and support throughout the customer journey.
- Churn Risk Management & Retention: Identify and mitigate risks of account churn by implementing proactive measures to retain customers and enhance their experience.
- Client Engagement: Ensure clients are actively engaged with the platform, utilizing data-driven insights to highlight the value it brings to their business goals.
- Upsell Opportunities: Assist in uncovering and identifying upsell opportunities during the customer lifecycle.
- Product Expertise: Develop strong subject matter expertise across all Similarweb solutions.

Ideal Candidate Profile:

- Customer Success (or Account Management) Experience: Client-facing experience in a customer success role with strong planning and execution capabilities with strong Negotiation skills.
- Relationship Building: Excellent relationship-building skills with the ability to quickly establish rapport and trust with clients and internal teams.
- Analytical Skills: Analytical and consultative mindset, capable of quickly identifying solutions to problems.
- Presentation Skills: Strong presentation and storytelling abilities, particularly in analyzing data to share meaningful insights.
- Team Collaboration: Team player with the ability to collaborate effectively with colleagues and business partners, maintaining a strong customer focus.
- Proactive & Results-Oriented: Self-motivated, proactive, with an ownership mindset and results-driven approach.
- Experience: 2-3 years of experience in roles such as analyst, consulting, or digital marketing (SEO, PPC, media planning) – Advantage.
- Digital Marketing Knowledge: Solid understanding and experience in digital marketing - Advantage.

Join our team and help SMB clients achieve success by leveraging Similarweb's innovative solutions!

*All Similarweb offices work in a hybrid model, so you can enjoy the flexibility of working from home with the benefits of building face-to-face connections with fellow Similarwebbers.*

Why you'll love being a Similarwebber:

You'll actually love the product you work with: Our customers aren't our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said "the product." Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

You'll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You'll find the resources you need to take initiative and create meaningful change within the organization.

We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.

You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it's Career Week, personalized coaching, or our ongoing learning solutions, you'll find all the tools and opportunities you need to develop your career right here.

Diversity isn't just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience.

We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available [here](https://www.similarweb.com/corp/legal/applicant-privacy-policies/).

We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available [here](https://www.similarweb.com/corp/legal/applicant-privacy-policies/).

## About Similarweb

## Company Overview
- **One-liner**: Similarweb provides a leading digital intelligence platform that analyzes web traffic, app performance, and consumer behavior to help businesses win their market.
- **Entity Type**: Public (NYSE: SMWB)
- **Headquarters**: London, United Kingdom (with major offices in Tel Aviv, Israel; New York, NY; and Burlington, MA)
- **Founded**: 2007 (as SimilarGroup)
- **Founders**: Or Offer

## Core Business
- **Primary industry/industries**: Digital Intelligence, Web Analytics, Market Research, Competitive Intelligence, AI-Powered Data
- **Target customers**: B2B, serving Enterprise, Mid-Market, and SMB customers across Marketing, Sales, GTM, Product, and Strategy teams
- **Mission or purpose statement**: "To create the most accurate, comprehensive, and actionable Digital Data, so every business can win their market." [similarweb.com](https://www.similarweb.com/corp/about/)

## Products & Services
- **Web Intelligence**: Analyze website traffic, audience behavior, and competitive landscape for any website. Includes SEO tools, content analytics, and market research.
- **App Intelligence**: Track and benchmark app performance, downloads, usage, and stickiness across app stores.
- **Sales Intelligence**: Prospect, qualify, and engage with ideal customers using digital signals and intent data.
- **AI Search Intelligence**: Track and grow brand visibility across AI search engines and chatbots (e.g., ChatGPT, Perplexity).
- **Retail Intelligence**: Full-funnel Amazon insights for tracking, targeting, and converting shoppers.
- **Data-as-a-Service (API)**: Deliver digital insights at scale via API and automated reporting for integration into other platforms.
- **Data Partnerships (OEM)**: Enrich third-party products with Similarweb's digital data to drive new revenue streams.
- **Advisory Services**: Gain deeper market and consumer insights through expert consulting.

## Market Standing
- **Valuation/Market Cap**: As of July 2026, market cap is approximately $1.5B (publicly traded, subject to market fluctuations).
- **Key Metric**: Annual Revenue: Over $200M (latest fiscal year); Trusted by over 3,500+ global customers.
- **Notable Investors/Partners**: Publicly traded on NYSE; major institutional investors include ION Asset Management, The Baupost Group, and others (check latest 13-F filings). Partners include major agencies and technology platforms.
- **Growth Signals**: Over 1,000 employees globally; publicly traded since 2021; named a G2 Leader in multiple categories (Enterprise SEO, Content Analytics, Market Intelligence, Digital Advertising Intelligence, Paid Search Intelligence, Best Answer Engine Optimization Tools); expanding AI-powered product lines.

## Competitive Advantages
- **Massive Data Scale**: Analyzes 20M+ companies, 100M+ apps, 250M+ content pages, 5B+ search terms, and 10B+ display ads daily, with 10 years of historical data. [similarweb.com](https://www.similarweb.com/)
- **First-Mover in AI Search Intelligence**: One of the first to offer dedicated tools for monitoring brand presence in AI chatbots and answer engines.
- **Comprehensive Platform**: Covers web, app, retail, sales, and AI search in a single integrated platform, providing a holistic view of digital performance.
- **G2 Leader Status**: Recognized as market leader across multiple software categories, validating product quality and market adoption.

## Strategic Focus
- **AI-First Product Development**: Deep investment in AI-powered insights, including AI Search Intelligence and automated data analysis.
- **Expansion into Financial Services & LLM Vertical**: Hiring dedicated sales managers for Financial Services and AI/LLM sectors, indicating strategic vertical market penetration.
- **Global Growth**: Maintaining offices across six continents; expanding presence in APAC (Singapore, Tokyo, Shanghai) and EMEA (London, Prague).
- **Data Partnerships & OEM**: Growing revenue streams by embedding data into other platforms and powering third-party products.

## Why Work Here
- **Culture & Values**: Emphasizes authenticity, diversity, and inclusion ("you can be your full authentic self"). [similarweb.com](https://www.similarweb.com/corp/careers/)
- **Hybrid Work Model**: Joint days for in-office collaboration, in-office team activities, and fully stocked kitchens.
- **Professional Development**: Access to thousands of e-courses, professional coaching, 1:1 mentoring programs, and award-winning employee development programs.
- **Competitive Benefits**: Health care packages, food stipend, on-premise exercise classes, personal trainer assessments, gym membership reimbursement.
- **Global Presence**: Offices in London, Tel Aviv, New York, Boston, Prague, Singapore, Tokyo, and Shanghai.
- **Engineering & Data Culture**: Teams work with massive data sets (2TB processed daily), cutting-edge AI, and a product that employees rank as the #1 reason they join. [similarweb.com](https://www.similarweb.com/corp/careers/)
- **Growth Opportunities**: Over 1,000 employees and growing; multiple career tracks in GTM, Marketing, HR, Operations, and Engineering.

## Sources
1. [similarweb.com - About Us](https://www.similarweb.com/corp/about/)
2. [similarweb.com - Careers](https://www.similarweb.com/corp/careers/)
3. [similarweb.com - Products](https://www.similarweb.com/)
4. [Greenhouse - Similarweb Jobs](https://job-boards.greenhouse.io/similarweb)
5. [Indeed - Similarweb Company Profile](https://www.indeed.com/cmp/Similarweb)

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