--- title: 'Customer Success Manager, SMB at Weave' canonical: 'https://feeny.ai/job/customer-success-manager-smb-weave-lehi-3e5be4dhe76x' type: 'job' last_seen: '2026-10-15' --- # Customer Success Manager, SMB at Weave - **Company:** Weave - **Location:** Lehi, UT - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-10-09 - **Last confirmed live:** 2026-10-15 - **Apply:** https://jobs.ashbyhq.com/weave/1ad5331d-604e-4bd5-9f04-34f95feed3ef/application **Skills:** Salesforce, Vitally, Zoom > Support a portfolio of SMB accounts by helping customers achieve results with Weave's software, focusing on retention, upsells, and strategic guidance. The role involves proactive engagement, problem resolution, and collaboration with internal teams to drive customer success and growth. ## Job description We’re looking for a motivated and people-focused Customer Success Manager to support a portfolio of single-location and small multi-location SMB accounts. In this role, you’ll help customers get real results from our software, build lasting partnerships, and play a key role in keeping and growing those relationships over time. - This is a hybrid position, working Monday-Wednesday in office, Thursday/Friday are optional work from home days. - Reports to: Manager of Customer Success ## What You Will Own - Customer Success: Be a dedicated partner for your accounts, helping them solve challenges, reach goals, and get maximum value from our software. - Retention: Take the lead on keeping customers engaged and successful, working proactively to reduce churn and strengthen loyalty. - Upsells & Growth: Spot and nurture growth opportunities by building on trusted relationships, sparking interest in new offerings, and connecting customers with solutions that add real value. - Strategic Guidance: Become a trusted partner to your customers, helping them link their business goals to practical outcomes with our software. - Ongoing Training: Provide ongoing education when new features launch, making sure customers are confident and getting the most value from our tools. - Engagement: Conduct regular business reviews that spotlight customer wins, reinforce outcomes, and create space to explore what’s next. - Collaboration: Partner with Sales, Support, Product, and Onboarding teams to share feedback, solve challenges, and represent the customer’s voice. - Problem Resolution: Handle escalations quickly and thoughtfully, maintaining customer trust and strengthening the relationship. - Advocacy: Partner with happy customers to capture success stories, gather testimonials, and encourage positive reviews that highlight the value of our solutions. What You Will Need to Accomplish the Job - 2+ years of experience in customer success, account management, or another client-facing role (SaaS or tech experience a plus) - Proven ability to keep customers engaged, happy, and achieving their goals. - Strong communication and relationship-building skills, with the confidence to work with both small business owners and internal teams. - Comfortable hosting on-camera meetings and delivering a professional, engaging presence with customers. - Skilled at reading account data and translating it into steps that improve retention and drive success. - Highly organized and able to manage multiple accounts while keeping attention to detail. - Experience using Salesforce, Vitally, or Zoom to manage accounts and connect with customers is a plus. What Will Make Us Love You - Background supporting customers in healthcare-related industries (dental, optometry, veterinary, or medical) that will help you connect with many of our customers. - A customer-first mindset and genuine passion for helping small businesses succeed. - Comfort uncovering customer needs and teaming up with Sales to match them with the right solutions. Employment with Weave is contingent upon the successful completion of a background check, conducted in accordance with applicable laws. At Weave, we use Artificial Intelligence (AI) tools to help us work more efficiently and create a smoother candidate experience. AI may assist with things like writing job descriptions, scheduling interviews, or reviewing applications against job-related criteria. For additional information, please review the External AI Policy Statement available on our Careers page. Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know. Beware of recruitment fraud. All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process. ## About Weave ## Company Overview - **One-liner**: Weave provides an AI-powered patient communications, engagement, and payments platform purpose-built for small and medium-sized healthcare practices. - **Entity Type**: Public (NYSE: WEAV) - **Headquarters**: Lehi, Utah, United States - **Founded**: 2008 (incorporated as a Delaware corporation in 2015) - **Founders**: Not publicly available from provided sources ## Core Business - Primary industry: Healthcare technology – patient communication and practice management software. - Target customers: Small and medium-sized healthcare practices (SMB) in dental, optometry, veterinary, and specialty medical (primary care, PT/OT, aesthetics, med spa). - Mission statement: “Elevate the patient experience through a unified platform that improves business operations so healthcare professionals can focus on patient care and realize their dreams.” ## Products & Services - **Communications**: Proprietary telephony platform unifying voice and text interactions, managing the practice’s trusted phone number. - **AI-powered Workflows**: Agentic AI for scheduling automation, FAQ responses, and marketing lead follow-ups. - **AI-powered Insights**: Call transcription, sentiment analysis, task creation, and revenue opportunity surfacing. - **Weave Payments**: Point-of-sale and digital payment solutions, including text-to-pay, online bill pay, and patient financing (buy-now-pay-later). - **Practice Growth Tools**: Online review management, patient outreach, and reputation building. - **Productivity Tools**: Staff collaboration, appointment scheduling, digital forms, and insurance eligibility verification. ## Market Standing - **Valuation/Market Cap**: Not explicitly provided in search results (public company – refer to current market data). - **Key Metric**: Annual revenue – not disclosed in provided sources; see SEC filings for exact figures. - **Notable Investors/Partners**: Not listed in provided sources (public company). - **Growth Signals**: As of Dec 31, 2025, nearly 40,000 locations under subscription and 30,000+ customers in the U.S. and Canada. 904 employees as of Dec 2025, with expansion in India, Mexico, Brazil, and the Philippines. Specialty Medical is the fastest-growing vertical. ## Competitive Advantages - Over 90 integrations with practice management systems (PMS) – deep domain expertise built over nearly two decades. - Purpose-built for SMB healthcare – no dedicated IT staff needed; intuitive and easy to implement. - Unified platform replacing a “patchwork” of point solutions at lower total cost. - AI-native, high-accuracy automation within strict privacy/regulatory frameworks (HIPAA). - Proprietary telephony and vertically specialized data from billions of patient interactions. ## Strategic Focus - Deepening AI capabilities to become an “always-on teammate” for practices. - Expanding within specialty medical (primary care, PT/OT, aesthetics, med spa). - Continuing international growth (India engineering hub, support teams in Mexico/Philippines/Brazil). - Enhancing patient engagement through personalized, multi-channel communication and flexible payments. ## Why Work Here - **Culture**: People-first, inclusive environment with active DEI initiatives and employee resource groups. Core values: Stay Hungry, Care More, Think Creatively, The Customer is Everything, Do the Right Thing. - **Work Model**: Flexible work spaces; office in Lehi, UT with onsite gym, basketball court, catered lunches, and seasonal parties. Second engineering HQ in Noida, India. - **Benefits**: Medical, dental, vision insurance, 401k matching, flexible time off, generous parental leave, mental health resources, professional development program. - **Engineering Culture**: Cutting-edge technologies, transparent and approachable leadership, opportunities for career growth across U.S. and India. ## Sources 1. [SEC.gov – Weave 2025 Annual Report (10-K)](https://www.sec.gov/Archives/edgar/data/1609151/000160915126000043/weav-2026formars.pdf) 2. [LinkedIn – Weave](https://in.linkedin.com/company/getweave) 3. [Careers Page – getweave.com/careers](https://www.getweave.com/careers/) 4. [Top Workplaces – Weave](https://topworkplaces.com/company/weave/) ## Other roles at Weave - [Product Design Manager](https://feeny.ai/job/product-design-manager-weave-lehi-61pt53q96azy) — Lehi, UT - [SIP Engineer](https://feeny.ai/job/sip-engineer-weave-lehi-6smn8jmhpnre) — Lehi, UT - [Customer Success Manager, Mid-Market/Enterprise](https://feeny.ai/job/customer-success-manager-mid-market-enterprise-weave-lehi-334epfsgxtmk) — Lehi, UT - [Billing Support](https://feeny.ai/job/billing-support-weave-lehi-n4xan4k87er8) — Lehi, UT - [Site Reliability Engineer, Cloud Infrastructure](https://feeny.ai/job/site-reliability-engineer-cloud-infrastructure-weave-lehi-8pemr7v42y65) — Lehi, UT - [Senior Frontend Software Engineer](https://feeny.ai/job/senior-frontend-software-engineer-weave-united-states-h5q4wd3hk9rc) — United States - [Technical Support](https://feeny.ai/job/technical-support-weave-lehi-hntf7k5gjnsh) — Lehi, UT - [Senior Product Designer, User Infrastructure](https://feeny.ai/job/senior-product-designer-user-infrastructure-weave-lehi-bakpfvys3szw) — Lehi, UT - [ML - GenAI Engineer, Voice & Speech](https://feeny.ai/job/ml-genai-engineer-voice-speech-weave-india-knc3f7xwrrcg) — India - [HR Business Partner](https://feeny.ai/job/hr-business-partner-weave-india-15bwgy8e2f9w) — India