---
title: 'Customer Success Manager, SMB at Zocdoc'
canonical: 'https://feeny.ai/job/customer-success-manager-smb-zocdoc-new-york-b5m92svcft3z'
type: 'job'
last_seen: '2026-10-21'
---

# Customer Success Manager, SMB at Zocdoc

- **Company:** Zocdoc
- **Location:** New York, NY
- **Compensation:** $30–$35/hr
- **Posted:** 2026-10-19
- **Last confirmed live:** 2026-10-21
- **Apply:** https://job-boards.greenhouse.io/zocdoc/jobs/8289250

## Job description

## Our Mission

You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked.

We’re here to give power to the patient.

For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more.

Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting. We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking.

Fixing healthcare starts with fixing access to it. And we're still just getting started.

## Your impact on our mission

Customer Success Managers help existing Zocdoc providers get more value from the platform and grow their practices. Through strategic outreach, they communicate the value of meeting with a CSM, and when running those meetings, they learn each practice’s goals, address operational challenges, and recommend ways to expand the partnership. This can include adding new providers to the platform, improving setup, or increasing the practice’s visibility. As product experts and trusted partners, CSMs help practices drive patient bookings, improve performance, and adopt features that support their growth.

You’ll enjoy this role if you are…

- Passionate about provider success and enjoy understanding practices’ goals and challenges to help drive feature adoption, utilization, and retention
- Energized by proactive outreach and comfortable communicating the value of a meeting, then leading conversations about ways to grow a practice’s Zocdoc partnership
- Motivated to build trusted relationships quickly with key stakeholders and decision-makers
- Confident having consultative conversations, influencing others, and handling objections
- Comfortable balancing sales conversations, account management, and collaboration with internal teams
- Curious and quick to learn new products, ideas, and approaches
- Open to feedback and ready to adapt your sales strategies and processes
- Data-driven and consultative in your decision-making
- Motivated by a fast-paced, structured environment where you own your activity and results

Your day-to-day is...

- Drive practice performance by communicating feature value, addressing objections, helping practices maintain effective setup, and building provider buy-in
- Use strategic, outbound outreach in a high-volume, phone-first environment to communicate the value of meeting with a CSM and consistently set client meetings
- Lead provider meetings to understand practice goals, then present the value of expanding the Zocdoc partnership, such as adding providers or improving setup, to support patient bookings and feature adoption
- Manage approximately 50 practice accounts at a time, partnering with each over a 30-day engagement through account research, meetings, and follow-up
- Apply expertise in Zocdoc products to make tailored recommendations and improve practice setup
- Prioritize accounts and manage time to sustain consistent client outreach
- Partner with teams across the business to optimize Zocdoc accounts and support feature installations when needed

You’ll be successful in this role if you have…

- Strong communication and interpersonal skills
- Strong attention to detail, organization, and a quick, curious approach to learning
- Problem-solving and issue-resolution skills
- The ability to adapt and thrive in a dynamic, quickly evolving environment
- A consultative, data-driven approach to decision-making and the ability to handle objections
- The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity

Benefits:

- Flexible, hybrid work environment at our convenient Soho location
- Competitive PTO
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness program with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified

Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.

NYC Hourly Pay Range $30.29—$35.10 USD

## About us

Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our[six core values](https://www.zocdoc.com/about/careers-list/). Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.  We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

[Job Applicant Privacy Notice](https://zocdocstatic.wpengine.com/wp-content/uploads/2023/02/ZocDoc-Applicant-CPRA-Notice-Final-2-28-23-.pdf)

## About Zocdoc

## Company Overview
- **One-liner**: Zocdoc is a healthcare access infrastructure company that connects patients to care by powering seamless scheduling across multiple platforms.
- **Entity Type**: Private
- **Headquarters**: New York, NY, United States
- **Founded**: 2007
- **Founders**: Oliver Kharraz, MD (CEO), Nick Ganju

## Core Business
- **Primary industry**: Healthcare Technology (HealthTech)
- **Target customers**: B2B (providers, health systems) and B2C (patients)
- **Mission or purpose statement**: "To give power to the patient" by making healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. [zocdoc.com](https://www.zocdoc.com/about/)

## Products & Services
- **Zocdoc Platform (Patient-Facing)**: A marketplace and scheduling tool that allows millions of patients each month to find in-network providers, book appointments online, read verified patient reviews, get reminders, and complete paperwork digitally. [zocdoc.com](https://www.zocdoc.com/about/)
- **Zocdoc for Providers**: A practice growth and patient acquisition platform that helps doctors easily reach patients they want to serve, manage scheduling, and fill their practices without needing to become digital marketers. [zocdoc.com](https://www.zocdoc.com/about/)
- **Healthcare Access Infrastructure**: A backend system that powers scheduling across online search, insurance directories, provider websites, phone lines, and AI platforms, integrating with EHRs and PMS systems. [builtin.com](https://builtin.com/articles/what-its-work-zocdoc-mission-driven-culture-career-growth-and-patient-impact)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (Private company)
- **Key Metric**: Total Funding — Zocdoc has raised significant venture capital over its history (notable rounds include a $150M Series D in 2015 and a $75M round in 2021), though exact current total is not publicly updated.
- **Notable Investors/Partners**: Not explicitly listed in provided sources, but historically includes prominent healthcare and tech VCs.
- **Growth Signals**: 900 total employees; 42 open job postings across 3 main locations (New York, Pune, Remote); typical patient appointments happen within 24 to 72 hours; millions of patients use the platform monthly. [builtin.com](https://builtin.com/company/zocdoc/faq/workplace-perception)

## Competitive Advantages
- **Market Position**: Nearly two decades of experience unifying healthcare's fragmentation, uniquely positioned to power access across insurance plans, EHRs, PMS systems, specialties, and visit types. [builtin.com](https://builtin.com/articles/what-its-work-zocdoc-mission-driven-culture-career-growth-and-patient-impact)
- **Network Effects**: A two-sided marketplace connecting millions of patients with providers, creating a strong data and network moat.
- **Integration Depth**: Connects scheduling across online search, insurance directories, provider websites, phone lines, and AI platforms, making it a critical infrastructure layer.

## Strategic Focus
- **Current priorities**: Building a "home for healthcare" — a comprehensive platform where patients can see full medical history, interact with their care team, and access cost and quality information. [zocdoc.com](https://www.zocdoc.com/about/)
- **Growth direction**: Expanding access infrastructure across more channels (AI platforms, search, insurance directories) and deepening integration with provider systems to drive patient growth.

## Why Work Here
- **Culture**: Mission-driven with a focus on "giving power to the patient." Values include "Adaptable, not Comfortable," "Learners before Masters," "Progress before Perfection," "Patients First," and "Together, not Alone." [zocdoc.com](https://www.zocdoc.com/about/careers-list/)
- **Work Policy**: Hybrid workspace. The NYC office is accessible five days a week, but working in-office is completely voluntary — everyone is invited, nobody is required. [builtinnyc.com](https://www.builtinnyc.com/company/zocdoc)
- **Perks**: 100% paid employee health benefit options, employer-funded 401(k) match, corporate wellness programs (Headspace, Peloton), cell phone reimbursement, vacation and parental leave packages, lunch and snacks in-office. [zocdoc.com](https://www.zocdoc.com/about/careers-list/)
- **Engineering Culture**: Emphasizes collaboration, agility, and continuous learning. Values include "Learners before Masters" and "Progress before Perfection." [zocdoc.com](https://www.zocdoc.com/about/careers-list/)
- **Team Size**: ~900 total employees with active hiring in Engineering, Sales, Marketing, Data & Analytics, Customer Success, Design, Product, AI/ML, Finance, and more. [builtinnyc.com](https://www.builtinnyc.com/company/zocdoc)

## Sources
1. [Zocdoc About Page](https://www.zocdoc.com/about/)
2. [Zocdoc Careers Page](https://www.zocdoc.com/about/careers-list/)
3. [Built In - What It's Like to Work at Zocdoc](https://builtin.com/articles/what-its-work-zocdoc-mission-driven-culture-career-growth-and-patient-impact)
4. [Built In NYC - Zocdoc Office Profile](https://www.builtinnyc.com/company/zocdoc)
5. [Built In - Zocdoc Workplace Perception](https://builtin.com/company/zocdoc/faq/workplace-perception)

## Other roles at Zocdoc

- [Director, Lifecycle Marketing, Provider Growth](https://feeny.ai/job/director-lifecycle-marketing-provider-growth-zocdoc-new-york-cdfj2wh3hxzs) — New York, NY
- [Senior Site Reliability Engineer](https://feeny.ai/job/senior-site-reliability-engineer-zocdoc-new-york-9zvygw8wjqn9) — New York, NY / United States
- [Staff Software Engineer, Appointment Management](https://feeny.ai/job/staff-software-engineer-appointment-management-zocdoc-new-york-b99fkr1tkrr2) — New York, NY / Silicon Valley, CA
- [Senior Technical Recruiter](https://feeny.ai/job/senior-technical-recruiter-zocdoc-new-york-8hdw5p23p7aj) — New York, NY / Silicon Valley, CA
- [Lead Technical Recruiter](https://feeny.ai/job/lead-technical-recruiter-zocdoc-new-york-2sh7v67hz320) — New York, NY / Silicon Valley, CA
- [Principal Technical Program Manager](https://feeny.ai/job/principal-technical-program-manager-zocdoc-new-york-9v791jvpafnx) — New York, NY / Silicon Valley, CA
- [Coordinator, Workplace Experience](https://feeny.ai/job/coordinator-workplace-experience-zocdoc-pune-h7t4m1hqva6p) — Pune, India
- [Specialist, Technical Support](https://feeny.ai/job/specialist-technical-support-zocdoc-pune-a3zyckev4eje) — Pune, India
- [Principal Product Designer, Provider Platform](https://feeny.ai/job/principal-product-designer-provider-platform-zocdoc-united-states-4zcq6xjz6efk) — United States
- [Senior Manager, Venture Operations](https://feeny.ai/job/senior-manager-venture-operations-zocdoc-new-york-9mpehvtbqrap) — New York, NY