--- title: 'Customer Success Manager, SME & Growth, CN at Airwallex' canonical: 'https://feeny.ai/job/customer-success-manager-sme-growth-cn-airwallex-shenzhen-va4xck396hp3' type: 'job' last_seen: '2026-09-09' --- # Customer Success Manager, SME & Growth, CN at Airwallex - **Company:** [Airwallex](https://feeny.ai/companies/airwallex) - **Location:** Shenzhen, China - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-07-02 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.ashbyhq.com/airwallex/1c78adee-5738-4dbe-b53c-3a18ddd7e607 ## Job description ## ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ## ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. Customer Success Manager, SME & Growth 主要职责 1.根据公司市场战略，负责对目标市场存量客户进行深度维护 2.负责搭建、运营客户自助服务平台和自动化客服工具，优化客户服务内外部流程 3.通过服务平台、自动化客服工具和高效服务流程，对存量客户提供主动服务，并高效响应客户咨询，提升服务效率、客户满意度和产品使用体验 4.协同战略、产研团队，挖掘客户需求痛点，推动产品优化 5.协同市场、销售、客户管理团队，培育挖掘沉睡、高潜客户，提升客户价值 6.协同运营、风控、合规团队，识别潜在业务风险 任职要求 - 本科及以上学历，中英文流利 - 2年以上客户服务、客户体验、客户成功相关工作经验，企业服务领域和跨境出海头部公司优先 - 具备结合一线业务和平台工具体系搭建及优化的能力，并能够基于数据分析决策 - 结果导向，具有成长性和好奇心 - 有团队合作精神，能跨团队协作推动复杂项目落地 ## APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. ## EQUAL OPPORTUNITY Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know. ## About Airwallex ## Company Overview - **One-liner**: Airwallex is a financial technology company building a unified global payments and banking platform that helps businesses manage cross-border payments, treasury, spend, and financial operations through proprietary infrastructure, software, and AI. - **Entity Type**: Private (Series G) - **Headquarters**: Dual headquarters in Singapore and San Francisco, USA; founded in Melbourne, Australia - **Founded**: 2015 - **Founders**: Jack Zhang (CEO), Lucy Liu, Max Li, Xijing Dai, and Ron Li ## Core Business - Primary industry: Financial Services / Payments / Fintech Infrastructure - Target customers: B2B, primarily serving SMBs, scaling enterprises, digital platforms, and marketplaces globally - Mission or purpose statement: "Build the future of global banking" — they aim to replace legacy, fragmented banking systems with a borderless, intelligent, real-time financial operating system for modern businesses. ## Products & Services - **[Business Accounts]**: Multi-currency global accounts to receive, hold, and manage funds in 20+ currencies, with local account details for key markets. - **[Payments]**: Global payment acceptance via 160+ local payment methods, low-code checkout, and programmatic payout capabilities to 200+ countries. - **[Spend / Corporate Cards]**: Multi-currency corporate and employee cards with customisable spend controls, designed for global teams. - **[Expense Management]**: A platform to track, control, and reconcile global business expenses, including employee reimbursements. - **[Billing & Subscription Management]**: A billing platform for usage-based and subscription pricing models, supporting AI companies and complex revenue workflows. - **[Platform APIs]**: API-first infrastructure enabling businesses to embed financial services (accounts, payments, FX, card issuing) into their own products. - **[FX & Treasury]**: Interbank foreign exchange rates and tools to intelligently manage currency risk across markets. ## Market Standing - **Valuation**: US$11 billion (latest valuation in 2025, following a fresh investment round). - **Key Metric**: US$1.8 billion in total funding raised; Annual Recurring Revenue (ARR) surpassed US$1 billion by 2025. - **Notable Investors/Partners**: Series G investors include prominent global venture capital firms (specific names not listed in source but backed by top-tier VCs); serves over 200,000 businesses including TikTok, Brex, Rippling, Navan, Qantas, and SHEIN. - **Growth Signals**: - US$287 billion in global payments processed (USD). - 92% of transfers settled same-day, 50% processed instantly. - Over 85 financial licenses and registrations globally. - Team of ~2,300 people across 27 offices internationally. - Dual-headquarters model (Singapore + San Francisco) adopted in 2025 to support next phase of growth. ## Competitive Advantages - Proprietary, API-first infrastructure built from scratch (not riding legacy banking rails), enabling faster, cheaper, and more transparent cross-border transactions. - Unified platform combining banking, payments, spend management, billing, and FX — reducing the need for multiple vendors. - Deep AI integration across the platform to automate financial operations and provide intelligent insights. - Extensive regulatory licensing (85+ licenses) across major markets, creating a high barrier to entry. - Strong network effects: serves both direct businesses and platforms/marketplaces that embed Airwallex into their offerings. ## Strategic Focus - Continue scaling the platform to support the rapid growth of AI-native companies and usage-based business models (highlighted by the launch of their global billing platform). - Expand the dual-headquarters presence to tap into the largest tech talent markets (San Francisco and Singapore). - Invest heavily in AI to build "interconnected, intelligent financial systems where money, data, and decisions move together." - Deepen product capabilities to automate financial operations end-to-end for global businesses. ## Why Work Here - High-growth, ambitious environment: described as "the most ambitious work of your career" by the company; founded in 2015 and already processing $287B in payments. - Global impact and scale: work on infrastructure used by 200,000+ businesses, from startups to enterprises like TikTok and SHEIN. - Hybrid/office culture: 27 offices globally (Melbourne, Singapore, San Francisco, London, Shanghai, Amsterdam, and more) offering opportunities to work across teams and locations. - Engineering-driven culture: heavy emphasis on building proprietary technology, AI, and developer-first products. - Notable perks: opportunity to work on a modern financial stack, exposure to cutting-edge AI/Fintech intersection, and a diverse, international team of "2,200 of the brightest and most innovative people in tech." ## Sources 1. [airwallex.com - Who We Are](https://www.airwallex.com/en-eu/who-we-are) 2. [airwallex.com - Global Platform](https://www.airwallex.com/global) 3. [careers.airwallex.com](https://careers.airwallex.com/) 4. [LinkedIn - Airwallex](https://www.linkedin.com/company/airwallex) 5. [jobs.ashbyhq.com - Airwallex](https://jobs.ashbyhq.com/airwallex) ## Other roles at Airwallex - [IT Operations Support Lead (Relocation to Singapore)](https://feeny.ai/job/it-operations-support-lead-relocation-to-singapore-airwallex-united-states-san-26r2ka9xc6wt) — United States / San Francisco, CA - [IT Operations Support Lead (Relocation to Singapore)](https://feeny.ai/job/it-operations-support-lead-relocation-to-singapore-airwallex-melbourne-10xj31hp20hj) — Melbourne, Australia - [Senior Account Manager, SME & Growth](https://feeny.ai/job/senior-account-manager-sme-growth-airwallex-london-vchnm5pxsfpz) — London, United Kingdom - [Account Manager, SME & Growth](https://feeny.ai/job/account-manager-sme-growth-airwallex-london-ds8bsts1c2hm) — London, United Kingdom - [Senior Executive Assistant](https://feeny.ai/job/senior-executive-assistant-airwallex-london-2ymwfkarbk3h) — London, United Kingdom - [Staff Product Manager, Embedded Finance](https://feeny.ai/job/staff-product-manager-embedded-finance-airwallex-united-states-san-francisco-ca-nn3wahgaxrsn) — United States / San Francisco, CA - [Senior Manager, FCC Monitoring](https://feeny.ai/job/senior-manager-fcc-monitoring-airwallex-united-states-new-york-ny-ag2bwgfdqjd8) — United States / New York, NY - [Head of SME & Growth, Canada](https://feeny.ai/job/head-of-sme-growth-canada-airwallex-toronto-zd979b70n0yn) — Toronto, Canada - [Corporate Secretary](https://feeny.ai/job/corporate-secretary-airwallex-united-states-san-francisco-ca-8rh869y18a08) — United States / San Francisco, CA - [Sales Development Representative, SME & Growth Business](https://feeny.ai/job/sales-development-representative-sme-growth-business-airwallex-berlin-p05f0d8xphvf) — Berlin, Germany