---
title: 'Customer Success Manager at SOCi'
canonical: 'https://feeny.ai/job/customer-success-manager-soci-vancouver-z1180gmjr245'
type: 'job'
last_seen: '2026-09-10'
---

# Customer Success Manager at SOCi

- **Company:** SOCi
- **Location:** Vancouver, Canada
- **Work type:** remote
- **Posted:** 2025-05-27
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/soci/jobs/5550744004

## Job description

SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for a Customer Success Manager to grow long-term profitable customer relationships by making strategic, operational and measurable contributions to customers’ unique business objectives.  As the account owner, quarterback and driver of account enablement, adoption, expansion, and end-user engagement, the Customer Success Team is directly impacting our rapid growth in enterprise social media management.

As a member of our Customer Success team, you will proactively build relationships, identify and mitigate risk and expand product adoption in a one-to-many approach for our largest portfolio of customers.  With a high number of customers, you will be adept at managing multiple priorities without sacrifice to proactive customer delight.

SOCi expects to pay a base salary in the range of $70,000 to $100,000 CAD base plus bonuses/commission. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.

## Who We Are

SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape. Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World’s Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done — intelligently, consistently, and at scale.

How You Will Make an Impact:

- Serve as account owner and provide mature, thoughtful and reasonable leadership to both the customer as well as internal stakeholders to ensure the on-going success of your book of business
- Identify and mitigate churn risk across customer portfolio to ensure company gross retention rates are achieved
- Maintain and grow monthly recurring revenue for our most valued customers by employing proven strategies which drive product adoption and expansion
- Quarterback internal and external initiatives through cross-functional partnerships with sales, onboarding, support, product management, finance, operations and other teams which directly impact overall customer success and drive customer growth
- Develop strong customer relationships and serve in the role of trusted advisor to SOCi customers
- Analyze lifecycle metrics and provide leadership and/or execution of onboarding, enablement, adoption and retention plays thru both internal and external resources
- Effectively employ multi-channel communication strategies that leverage our most effective customer touchpoints including video, e-mail, phone, partners and internal & external champions
- Ensure customer reference-ability and overall satisfaction level

What You’ll Need to be Successful:

- Proven track record of success with a verifiable history of exceeding sales and customer success goals
- Highly organized with the ability to effectively manage multiple tasks and competing priorities
- Driven by personal, team and company achievement with a commitment to excellence
- Possess that rare blend of technical and sales acumen wrapped in a strong customer-centric mentality
- Strong analytical, problem-solving and dot-connecting skills with the ability to develop quick, accurate situational awareness
- Enterprise-ready, solution-oriented mindset to understand and solve complex customer issues
- Experience and comfort interacting with and influencing C-level executives
- Strong communication skills – written and verbal – with understanding of situational best practices
- Excellent presentation skills – from small to large audiences
- Ability to lead, manage or influence both internal SOCi resources as well as customer resources to achieve successful outcomes
- Experience in SaaS, Social Media Management and enterprise software

Upon posting, applications for this position will be accepted on an ongoing basis. What SOCi Provides to You

- Comprehensive Benefits Package (full-time permanent, non-contract roles only)
- Health insurance plans, dental, and vision
- Wellness incentives
- 401(k) plan with employer match
- Flexible Work Environment  (full-time, non-contract roles only)
- Flexible paid time off
- Quarterly wellness days
- Paid holidays
- Unique employee engagement programs
- Empowering Career Growth and Success

What’s Important at SOCi

Led by a team of industry experts, SOCi is leading the pack in agentic marketing for multi-location brands. Our passionate team of SOCialites work from home around the globe! Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you. Visit [soci.ai](http://soci.ai) for more information.

#LI-Remote

## About SOCi

## Company Overview
- **One-liner**: SOCi provides an AI-powered multi-location marketing platform that automates local marketing tasks for enterprise brands across thousands of locations.
- **Entity Type**: Private (backed by leading strategic investors; funding stage not publicly disclosed)
- **Headquarters**: San Diego, California, USA
- **Founded**: 2012
- **Founders**: Afif (full name not publicly confirmed) – Founder & CEO

## Core Business
- **Primary industry**: Marketing technology (martech), specifically multi-location marketing software.
- **Target customers**: B2B – Enterprise and SMB brands with hundreds to thousands of local storefronts (e.g., Ford, Ace Hardware, Kumon, Liberty Tax).
- **Mission / Purpose**: Empower multi-location brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster by deploying an AI-powered digital workforce.

## Products & Services
- **Genius Reputation Agent™**: AI-powered agent that automatically responds to reviews across all locations and networks, boosting local brand visibility and reputation.
- **Genius Search Agent™**: Automates monthly listing analysis and optimization to improve local search visibility, traffic, and conversions.
- **Genius Social Agent™**: Automatically builds social content calendars, responds to engagements, and drives local social branding.
- **Chat**: Localized chatbots for Facebook, SMS, and website to answer questions, gather data, and generate leads 24/7.
- **Pages**: Auto-generated, search-optimized local landing pages that drive conversions.
- **Locator**: Customizable, search-optimized store locator pages to help customers find nearby locations and products.
- **Surveys & Forms**: Automated, localized surveys and forms to capture customer insights, generate leads, and collect first‑party data.
- **All offerings are SaaS / software**.

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metric**: Total funding not disclosed; has **500 employees** as of the latest reporting. The platform has autonomously executed **over one million hours of marketing work** and recaptured **nearly $2.1B in brand value**.
- **Notable Investors/Partners**: Backed by “leading strategic investors” (names not specified in public materials); partners with major enterprise brands like Ford, Ace Hardware, Kumon, and Liberty Tax.
- **Growth Signals**: Recognized by Fast Company as one of the World’s Most Innovative Companies; trusted by **nearly 1,000 top brands**; first to deploy an agentic AI workforce at scale powering over **200,000 local agents** across 500+ enterprise brands.

## Competitive Advantages
- Proprietary **Genius AI™** and suite of **Genius Agents™** – the first AI‑powered digital workforce capable of handling the workload of 1,000 local marketers.
- Comprehensive, all‑in‑one platform for multi‑location marketing (reputation, search, social, chat, pages, listings) – reducing tool sprawl.
- Ability to automate and optimize marketing at the local level while maintaining national brand consistency.
- Strong traction with large, well‑known franchise and retail brands.

## Strategic Focus
- Continue expanding AI agent capabilities to automate more local marketing tasks.
- Deepen integration with enterprise workflows and enhance data analytics to prove ROI for multi-location brands.
- Scale customer base beyond current 1,000 brands and further penetrate verticals like retail, automotive, and services.

## Why Work Here
- **Culture**: Values performance (“Find Your Genius”), customer obsession, innovation (“attack the underlying problem in a new way”), and peer recognition via **SOCiStrong** program.
- **Remote/Hybrid**: **100% remote company** – employees can work from anywhere; regional in‑person events (“Executive Connects”) are hosted periodically.
- **Perks & Benefits**: Health insurance (medical, dental, vision), Flexible Spending Account (FSA), generous parental leave, family medical leave, company equity, performance bonuses, employee discounts, pet‑friendly office (for those near a physical location), job training & conferences, customized development tracks, legal assistance, travel concierge services.
- **Engineering Culture**: Tech stack includes AWS, JIRA, Google Analytics, Tableau, Figma, Zoom; strong focus on learning & development with formal onboarding (first 90 days) and LEAD program for people leaders.

## Sources
1. [soci.ai](https://www.soci.ai/)
2. [soci.ai/about](https://www.soci.ai/about/)
3. [soci.ai/careers](https://www.soci.ai/careers/)
4. [soci.ai/culture](https://www.soci.ai/culture/)
5. [builtin.com](https://builtin.com/company/soci)

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