---
title: 'Customer Success Manager at SoundHound AI'
canonical: 'https://feeny.ai/job/customer-success-manager-soundhound-ai-india-pz0j89696car'
type: 'job'
last_seen: '2026-10-12'
---

# Customer Success Manager at SoundHound AI

- **Company:** SoundHound AI
- **Location:** India
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-06
- **Last confirmed live:** 2026-10-12
- **Apply:** https://jobs.gem.com/soundhound/am9icG9zdDp47CFs5CNWiXhAWYjKkYjm

## Job description

## About the Role

Our Tier 3 customers don't need frequent check-ins, but they do need to know how their virtual assistant is performing and how to make it better. In this role, you'll build automated reporting that turns conversation transcripts into clear, actionable insights, so customers can improve the experience for their end users without a heavy-touch relationship.

## What You'll Do

- Build and maintain automated workflows that analyze conversation transcripts at scale, surfacing trends in intents, containment, fallbacks, escalations, drop-offs, and sentiment
- Use LLMs and NLP techniques to tag, cluster, and summarize conversations, and validate output quality before it reaches customers
- Create reusable reports and dashboards that can be deployed across the Tier 3 portfolio with minimal manual effort
- Recommend specific improvements (new intents, prompt and response changes, knowledge gaps, flow fixes) backed by transcript evidence
- Flag anomalies and regressions early, such as a spike in fallbacks after a release
- Track customer KPIs, business case metrics, and profitability across your book of business
- Identify expansion opportunities in the data and partner with customers to pursue them
- Present findings in periodic insight reviews and act as a customer educator on conversational AI best practices
- Work with product and engineering to log Jira tickets, pilot new analytics features, and feed customer insights into the roadmap

## What You'll Bring

- 4-6+ years in analytics, customer success, or client-facing data roles (conversational AI or CX analytics experience is a plus)
- Hands-on experience with Python, SQL, or similar scripting, plus BI or workflow tools such as Tableau, Power BI, Looker, or Zapier
- Working knowledge of LLMs and prompt engineering, including evaluating output for accuracy and bias
- Experience turning unstructured text or conversation data into clear, business-relevant findings
- Strong data storytelling skills and advanced Excel and PowerPoint
- Familiarity with conversational AI concepts like intents, NLU, dialog flows, and containment
- Excellent communication skills and the ability to build customer relationships in a low-touch model
- High attention to detail, strong initiative, and the ability to prioritize across a large portfolio

## Nice to Have

- Experience with voice or speech AI analytics
- Familiarity with Jira and Salesforce
- Experience managing analysts in a scaled function

Workplace & Compensation This role is available in India and will be hired into Amelia Global Services, a subsidiary of SoundHound AI.

## About SoundHound AI

## Company Overview
- **One-liner**: SoundHound AI builds voice-native conversational AI agents and platforms that automate operations, service, and commerce across industries like restaurants, automotive, finance, healthcare, and retail.
- **Entity Type**: Public (Nasdaq: SOUN)
- **Headquarters**: Santa Clara, California, United States (with presence in France, Japan, China, and 27 countries total)
- **Founded**: 2005 (as Melodis; rebranded to SoundHound Inc. in 2010 and SoundHound AI in 2022)
- **Founders**: Majid Emami (co-founder) and Keyvan Mohajer (co-founder)

## Core Business
- **Primary industries**: Voice AI, Conversational AI Agents, Generative AI, Enterprise Software, Restaurant Technology, Automotive Tech, Healthcare AI
- **Target customers**: B2B / Enterprise — restaurants (drive-thru and ordering), automotive OEMs and partners, financial services, healthcare providers, retail, IT service desks, and HR organizations
- **Mission or purpose**: "Voice-enable the world with conversational intelligence" — creating AI agents "that run operations, service, and commerce for brands in the real world" and exceed human capabilities

## Products & Services
- **OASYS Platform**: A voice-native conversational AI platform for building and deploying reliable AI agents across operations, service, and commerce
- **Smart Ordering**: AI agents that take and process orders, automate drive-thrus, offer add-ons, and support restaurant staff
- **Dynamic Drive-Thru**: AI-powered drive-thru ordering automation for quick-service restaurants
- **Smart Answering**: AI-driven call handling and appointment-management agents for businesses
- **Amelia Platform**: Enterprise AI agent platform (acquired in 2024) that powers AI agents for large enterprise brands across verticals
- **SoundHound Chat AI**: Voice assistant combining SoundHound's conversational AI with leading generative AI platforms for the next generation of voice assistants
- **Autonomics**: Operations platform that automates IT service desk tasks and HR processes (password resets, troubleshooting, account management, etc.)
- **Industry-specific agents**: HIPAA-compliant healthcare agents integrated with Epic; secure banking agents for accounts, loans, fraud reporting; automotive in-car assistants; telecom outage alerting; retail shopping and returns agents

## Market Standing
- **Valuation/Market Cap**: Not disclosed in the sources reviewed; as a publicly traded company, current market value fluctuates daily — check latest SOUN quotes ([Wikipedia](https://en.wikipedia.org/wiki/SoundHound_AI), [LinkedIn](https://www.linkedin.com/company/soundhoundai))
- **Key Metric**: Annual revenue of **$168.9M**; **$721M** in total funding raised across 12 rounds (pre/post IPO); **603 employees** (+30.7% YoY, +182 headcount)
- **Notable Investors/Partners**: Mercedes-Benz, Motorola, PSA Auto, Deutsche Telekom, Harman, VIZIO, Snap Inc., Mastercard, and Epic (healthcare EHR integration) ([SoundHound About](https://www.soundhound.com/about))
- **Growth Signals**:
  - Automates **10 billion+ conversations annually** and holds **400+ patents**
  - Named a **Leader in the 2026 Gartner Magic Quadrant™ for Conversational AI Platforms**
  - Acquired **Synq3 Restaurant Solutions** (2024), creating an AI market leader with **10,000+ live restaurant locations**
  - Acquired **Amelia** (2024), expanding enterprise conversational AI scale and reach
  - Workforce distributed across 27 countries including US, India, Canada, Germany, and France

## Competitive Advantages
- **Proprietary technology**: Speech-to-Meaning® and Deep Meaning Understanding® enable speed and accuracy that the company says surpasses Big Tech voice AI
- **Patented IP moat**: 400+ patents and 20+ years of specialist voice AI R&D
- **Independent platform**: Unlike competitors tied to one big-tech stack, SoundHound offers a neutral voice-native AI platform (OASYS) with the company's own Agentic+ framework
- **Industry depth**: Deep vertical playbooks in restaurants (10,000+ live locations), automotive, healthcare (Epic/HIPAA), and finance
- **Scale and track record**: Billions of annual interactions give unique data and reliability signals across real-world deployments

## Strategic Focus
- **Scale AI agents on OASYS**: Driving the new voice-native conversational AI platform as the core engine for agent deployment
- **Vertical expansion**: Deepening healthcare (Epic-integrated, HIPAA-compliant agents), finance, retail, telecom, IT service desk, and HR offerings
- **Acquisition-led growth**: Leveraging Synq3 (restaurants) and Amelia (enterprise) to expand into new verticals and large enterprise brands
- **Generative AI integration**: Continuing to blend SoundHound Chat AI with leading generative AI models to create next-gen assistants
- **Globalization**: Expanding across automotive OEM partnerships in Japan/China and multilingual deployments (25+ languages)

## Why Work Here
- **Culture**: The company emphasizes a collaborative, diverse environment with "openness, curiosity, collaboration, innovation, and humility" — hiring across backgrounds, cultures, ethnicities, genders, and philosophies ([SoundHound Careers](https://www.soundhound.com/careers/))
- **Mission-driven work**: Teammates contribute to pioneering AI agent technology and "voice-enabling the world" with 10B+ interactions annually
- **Perks**: Competitive salary and benefits designed to support "a healthy work-life balance"
- **Global footprint**: Offices in Santa Clara (HQ) with collaboration across the globe; open roles include Partner Engineer (Voice AI), Technical Program Manager (Automotive), and AI Agent engineering positions in the US, Japan, and China
- **Growth environment**: Joining a high-growth public company with +30.7% headcount growth YoY, recent major acquisitions, and a leadership position in a fast-moving AI category

## Sources
1. [SoundHound.com](https://www.soundhound.com/)
2. [SoundHound Careers](https://www.soundhound.com/careers/)
3. [SoundHound About](https://www.soundhound.com/about)
4. [LinkedIn — SoundHound AI](https://www.linkedin.com/company/soundhoundai)
5. [Wikipedia — SoundHound AI](https://en.wikipedia.org/wiki/SoundHound_AI)

## Other roles at SoundHound AI

- [Senior Machine Learning Engineer, Auto+](https://feeny.ai/job/senior-machine-learning-engineer-auto-soundhound-ai-beijing-kda38kzxgfqm) — Beijing, China
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- [Sales Director, Enterprise](https://feeny.ai/job/sales-director-enterprise-soundhound-ai-united-states-qy2tzbcykkvv) — United States
- [Software Engineer - Language Technologies Engineering (Automotive), Beijing](https://feeny.ai/job/software-engineer-language-technologies-engineering-automotive-beijing-67paaxm3jgss) — Beijing, China
- [Technical Program Manager - Voice AI - Automotive (India)](https://feeny.ai/job/technical-program-manager-voice-ai-automotive-india-soundhound-ai-bengaluru-jhzhacab3s5z) — Bengaluru, India
- [Partner Engineer - Automotive - India](https://feeny.ai/job/partner-engineer-automotive-india-soundhound-ai-bengaluru-mb7xckdshvfn) — Bengaluru, India
- [Senior Release Engineer](https://feeny.ai/job/senior-release-engineer-soundhound-ai-united-kingdom-gjhcqwyrhr13) — United Kingdom
- [Sales Director](https://feeny.ai/job/sales-director-soundhound-ai-united-states-kq9ktqmv8tgw) — United States
- [Senior AI Engineer](https://feeny.ai/job/senior-ai-engineer-soundhound-ai-bengaluru-spsmt2n6t666) — Bengaluru, India
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