---
title: 'Customer Success Manager - Spanish & French Speaking at Beyond'
canonical: 'https://feeny.ai/job/customer-success-manager-spanish-french-speaking-beyond-barcelona-8e9n8gh5tbb0'
type: 'job'
last_seen: '2026-09-13'
---

# Customer Success Manager - Spanish & French Speaking at Beyond

- **Company:** Beyond
- **Location:** Barcelona, Spain
- **Work type:** hybrid
- **Posted:** 2026-07-23
- **Last confirmed live:** 2026-09-13
- **Apply:** https://www.beyondpricing.com/about/careers?gh_jid=4716643005#jobs

## Job description

Beyond powers the business of short-term rentals with a best-in-class Revenue Management System used by thousands of property managers and owners around the world. We’re profitable, growing fast, and building with the latest technologies—including AI—to help our customers unlock more revenue with less effort. Behind our product is a global team of 180+ Beyonders who bring curiosity, craft, and care to everything we do. We believe people are the most important part of any business, starting with ours.

It's with that in mind that Beyond is looking to add a Customer Success Manager to our growing team. Reporting to our Manager of Customer Success SMB, EMEA, you will have the opportunity to be a key asset in developing and executing our strategy. This is an exciting opportunity for someone with a solid grasp of customer success processes who’s looking to take their expertise and build something new! You’ll develop & implement new processes, drive the results of the initiative, and serve as a go-to resource for other team members.

Before reading further...

Beyond is passionate about diversity and cultivating our team’s potential. If you’re hungry for a good opportunity, but don't meet every point in this job description, please apply anyway!

As our Customer Success Manager, you'll be responsible for:

- Acting as the first point of contact for all SMB clients' journey with Beyond
- Hosting training webinars on revenue management best practices and how to effectively use our tool to increase revenue
- Performing regular check-ins with key stakeholders to ensure customer goals are being met
- Proactively managing  relationships with  accounts to maintain overall customer  health
- Monitoring and reporting on the health and risk of accounts
- Securing annual subscription renewals
- Responding to requests for support in a timely manner
- Documenting learnings to assist troubleshooting efforts of other team members
- Proactively creating expert customer content (e.g. helpdesk articles, videos, training quizzes) to guide our customers
- Contributing to the development of customer support processes as our customer base continues to grow

So what kind of person are we looking for in this role? The person who will be successful in this role will be:

- Curious: you are curious by nature and have a knack for learning the ins and outs of software and a desire to dive into issues tp understand what is going on beneath the surface
- Empathetic: you are able to understand customer pain points and genuine desire to help our customers resolve issues
- People and Customer-Centric: you enjoy working with people and are driven to provide an excellent customer experience. You pride yourself on going above and beyond for teammates and customers
- Creative: you have the drive to identify creative ways to improve the customer experience and suggest new, out-of-the-box idea

Now that we’ve told you what the job looks like, here are the qualifications we're looking for in a candidate:

- 1 to a maximum of 2 years of relevant experience in Customer Success Manager/Account Management
- Spanish, French and full proficiency in English is needed
- Experience communicating difficult, technical concepts with customers in a professional and thoughtful way
- Experience in balancing multiple tasks and customer needs simultaneously. Ability to prioritize your workday independently
- Ability to handle working in a fast-paced work environment
- Experience working with software (Saas exposure)

So what can you expect after you apply? Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will:

- Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about us
- Meet with our Manager of Customer Experience, EMEA for a deeper dive video conversation
- Complete an assignment relevant to the role and meet with a few additional members of the Customer Experience team
- Have a final interview with a member of our Executive team

Company Values:

We are serious about our core values: We Care, We Are On the Same Team, We Inspire Trust, We Go Beyond, We Ship It, We're Curious. If those resonate with you, and you're ready to work with a team that lives and breathes those values, we want to hear from you.

Benefits:

Beyond offers a wide variety of benefits like: stock options, unlimited PTO, private health insurance and more! You can learn more about our benefits by visiting our careers site!

We Care about Diversity, Equity and Inclusion:

Beyond is committed to building a workplace that attracts humans of all genders, ethnicities, backgrounds, statuses and lifestyles. At our core, we care about our people and encourage every employee, partner and applicant to share their whole self with us. We are respectful of and empathetic towards different viewpoints, and believe that our ability to help short term rental managers succeed relies on us building a dynamic and diverse team. Whoever you are, you can Belong @ Beyond.

AI Policy:

At Beyond, We Inspire Trust. In each other, in our process, and in the people we bring onto the team. As part of that commitment, we’re implementing clear guidelines around the use of AI in our recruitment processes. Please review the full policy [here](https://www.beyondpricing.com/about/careers#ai-policy).

Any communication regarding job openings, interviews and/or offers will come from our @beyondpricing.com email domain

Please review our GDPR Statement [here](https://app.tettra.co/teams/beyondpricing/pages/gdpr-ccpa-statements).

## About Beyond

## Company Overview
- **One-liner**: Beyond provides a revenue management platform that uses real-time demand data to help short-term rental owners and property managers dynamically price listings and optimize performance.
- **Entity Type**: Private (Series A)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2013
- **Founders**: David Kelso (Co‑founder & CTO)

## Core Business
- **Primary Industry**: Short‑term rental / vacation rental technology; Property Management Software (PMS) and Revenue Management (RMS).
- **Target Customers**: B2B – short‑term rental property managers, owners, and small business owners (from single‑property hosts to large enterprises).
- **Mission / Purpose**: To help customers “get, grow, and keep revenue” by providing the tools they need to succeed in the short‑term rental market.

## Products & Services
- **Dynamic Pricing (Core RMS)**: Automated, demand‑driven pricing that adjusts rates based on real‑time market signals and customer demand. Integrates with OTAs and booking engines.
- **Listing Lens** (AI‑powered): Analyzes property photos, reviews, and descriptions to provide actionable recommendations for improving listing performance.
- **Neyoba**: A conversational AI assistant that delivers clear answers about property performance, market trends, and upcoming calendar optimization.
- **API & MCP**: Allows customers and developers to build directly on Beyond’s short‑term rental data, powering custom workflows, automation, and AI agents.
- **Booking Engine & OTA Distribution**: A best‑in‑class direct booking engine paired with distribution to major OTAs.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed
- **Key Metrics**:  
  - **Annual Revenue**: ~$16.5 M (as of mid‑2026)  
  - **Total Funding**: $46 M across three rounds (Seed $1.5 M in 2015, Venture Round $2 M in 2016, Series A $42.5 M in 2019)  
- **Notable Investors / Partners**: Investor names are not publicly disclosed in available sources.
- **Growth Signals**:  
  - 192 employees (+15.4 % YoY headcount growth)  
  - Supports more than 715,000 listings across 44,000 cities  
  - Has priced over $15 B in bookings  
  - Year‑over‑year job postings increased 100 %

## Competitive Advantages
- **Real‑time demand data**: The only RMS that uses live customer demand signals (not just historical data) to set prices.
- **Scale of data**: Access to the industry’s most comprehensive short‑term rental dataset (715k+ listings) for accurate market insights.
- **AI‑driven products**: Listing Lens and Neyoba offer differentiated, AI‑powered optimization and conversational analytics.
- **Multi‑product ecosystem**: Moves beyond pure pricing to include listing optimization, performance insights, and API connectivity, creating a platform stickiness.

## Strategic Focus
- Continue expanding the platform from a single pricing tool into a full suite of revenue‑ and growth‑focused products.
- Deepen AI integration (e.g., Listing Lens, Neyoba) to automate and enhance property management decisions.
- Scale the API and MCP offerings to enable custom integrations and third‑party ecosystems.
- Grow global headcount and presence, with existing offices/employees in 16 countries including Spain, India, Brazil, and Portugal.

## Why Work Here
- **Culture**: Values‑driven (“We Care, We Go Beyond, We Are On The Same Team, We Inspire Trust, We’re Curious and We Ship It”). People‑first approach with accessible senior leadership.
- **Diversity**: 51 % women in leadership roles; 44 % BIPOC employees; 30+ nationalities represented.
- **Work Flexibility**: Flexible work options; global collaboration across time zones.
- **Perks**: Unlimited paid time off, equity options, private health insurance, 4 % 401(k) match (US), paid parental leave, home office equipment purchasing.
- **Recruiting Transparency**: Clear AI‑usage policy – candidates are encouraged to use AI as a research and drafting tool but must present authentic, original work; misuse can lead to disqualification.
- **Innovation Focus**: Embraces AI internally (e.g., drafting job descriptions, scheduling interviews) while maintaining a human‑centered hiring process.

## Sources
1. [Beyond Careers Page (Greenhouse)](https://job-boards.greenhouse.io/beyond/jobs/4634938005) – AI policy, perks, culture
2. [Beyond About Us](https://beyondpricing.com/about/about-us) – Company story, mission, stats
3. [Beyondpricing.com Homepage](https://www.beyondpricing.com/) – Products, data scale, value prop
4. [Beyond LinkedIn Profile](https://www.linkedin.com/company/beyond-pricing) – Revenue, headcount, funding, employee breakdown

## Other roles at Beyond

- [People Operations Generalist](https://feeny.ai/job/people-operations-generalist-beyond-barcelona-19h454r1bjhy) — Barcelona, Spain
- [Senior Customer Success Manager](https://feeny.ai/job/senior-customer-success-manager-beyond-australia-adsp5571tqc2) — Australia