---
title: 'Customer Success Manager at SPARETECH'
canonical: 'https://feeny.ai/job/customer-success-manager-sparetech-chicago-qczhep36b490'
type: 'job'
last_seen: '2026-11-06'
---

# Customer Success Manager at SPARETECH

- **Company:** SPARETECH
- **Location:** Chicago, IL
- **Posted:** 2026-10-30
- **Last confirmed live:** 2026-11-06
- **Apply:** https://job-boards.eu.greenhouse.io/sparetech/jobs/5024359101

## Job description

Hybrid Work Environment: We believe in the value of in-person collaboration. This role requires team members to work from our Chicago office two days per week, with the flexibility to work remotely on other days.

## Your mission

Join SPARETECH as we continue our successful expansion into the U.S. market! As a Customer Success Manager, you will be instrumental in ensuring our clients realize the full value of our software, from pre-sales demonstrations to post-sales activation and ongoing support. You will take a leadership role in guiding customers through the onboarding process, enabling them to achieve success with our platform, and fostering long-term relationships that drive value for both the client and SPARETECH.

## Key Responsibilities

- Post-Sales Leadership: Serve as the primary point of contact after contract signing, guiding clients through the onboarding process, configuring the software, and ensuring successful activation.
- Customer Health & Satisfaction: Proactively monitor client engagement, track key success metrics, and resolve any issues that arise. Offer ongoing support to ensure customers maximize the software's value and maintain high satisfaction levels.
- Growth & Retention Strategy: Identify and capitalize on opportunities for renewals, upsells, and cross-sell strategies. Leverage client insights to propose growth initiatives that align with customer goals.
- Relationship Building: Develop and maintain strong relationships with key stakeholders at various levels of the client's organization. Ensure seamless communication between customers and internal teams, and contribute feedback to refine processes.
- Pre-Sales Expertise: Collaborate closely with Account Executives to understand client challenges and align our software solutions accordingly. Use data-driven insights to create customized demos that showcase the product’s potential impact.

## What You Bring

- 2-5 years of experience in Customer Success, Solutions Engineering, Customer Support, or Technical Sales, preferably within the software industry or data-driven manufacturing environments.
- Proven ability to build deep product knowledge, proactively address customer concerns, and drive customer satisfaction and retention.
- Strong problem-solving skills and experience managing multiple stakeholders across diverse organizational levels.
- A self-starter mentality, with a passion for technology and a desire to thrive in a fast-paced, dynamic environment.
- Exposure to manufacturing processes and knowledge of the industry is a plus, but not required.

## What We Offer

Our base salary is just one component of the competitive total rewards strategy. We value the well-being and professional growth of our team. That's why we offer:

- Paid Time Off: 20 days of vacation, plus public holidays.
- Hybrid Work Model: Enjoy a flexible work setup, typically spending two days per week in our Chicago office.
- Professional Development: An annual training budget of $1,000 to support your growth in a dynamic, startup environment.
- Ownership Mindset: Participate in our VSOP program and contribute directly to the growth and success of a fast-scaling company.
- Healthcare Coverage: Healthcare benefits to help support you and your family.
- Make a Visible Impact: Be part of a team where your ideas matter and where you'll help build the foundations, processes, and culture that support our continued growth in North America.
- 401(k) Retirement Plan: Save for retirement through our 401(k) program with automatic enrollment and discretionary employer contributions.

## About SPARETECH

SPARETECH's vision is to empower the zero-waste industrial sharing economy by enabling maintenance and procurement teams at manufacturing leaders like Bosch, Porsche, and Nestlé to reduce MRO spend and optimize inventory through accurate part information, internal transparency, and market visibility.

To achieve this, we have built, and continue to build, an AI-powered MRO software that connects all players in the spare parts ecosystem, from manufacturers and suppliers to the people working behind the machines. By facilitating the exchange of data, knowledge, and expertise, we create shared visibility that empowers smarter decisions, reduces waste, and drives seamless collaboration. This connected spare parts intelligence unlocks value that extends far beyond software.

Backed by [Insight Partners](https://www.thesaasnews.com/news/sparetech-raises-10-million-in-series-a), SPARETECH is accelerating its growth with a strong focus on product innovation and team excellence. We take pride in our inclusive and collaborative culture, as well as our energetic and committed team.

## About SPARETECH

## Company Overview
- **One-liner**: SPARETECH provides enterprise MRO software that helps manufacturing maintenance and procurement teams reduce spend and optimize inventory through AI-powered spare parts management and a global reference catalog of over 40 million verified parts.
- **Entity Type**: Private (funding stage not disclosed)
- **Headquarters**: Stuttgart, Germany (with additional offices in Munich, Germany and Chicago, USA)
- **Founded**: Not publicly available
- **Founders**: Not explicitly listed; management includes CEO Martin Weber and COO Dr. Lukas Biedermann

## Core Business
- **Primary Industry**: MRO (Maintenance, Repair, and Operations) software for manufacturing; industrial spare parts management
- **Target Customers**: B2B – enterprise manufacturing companies (maintenance and procurement teams) with multiple plants and large MRO inventories
- **Mission / Purpose**: To create a zero-waste industrial sharing economy – “efficient, reliable, and collaborative spare parts management”

## Products & Services
- **Data Lifecycle Management**: AI-powered deduplication of spare parts across sites, enrichment with original manufacturer data, proactive obsolescence management, and material master data governance
- **Global Spare Parts Search**: Search across a catalog of 40M+ verified records to find parts using any field (part numbers, descriptions, etc.), reducing search time by 60%
- **Automated BOM Check**: Cross-checks parts requests against the material master and catalog to prevent duplicate or incorrect entries; shortens parts list processing time by over 50%
- **Digital Workflow**: Custom approval processes with AI recommendations to standardize new part creation and minimize tail spend
- **Integrations**: Connects to SAP (official SAP partner), IBM Maximo, and other ERPs/CMMS via API – no migration required

## Market Standing
- **Valuation / Market Cap**: Not publicly available
- **Key Metric**: Not disclosed (private company); team size is 80+ employees; catalog contains 40M+ verified parts; average inventory reduction of 20% reported for customers
- **Notable Investors / Partners**: Official SAP partner; no specific investors mentioned in publicly available sources
- **Growth Signals**: 80+ employees, 12+ work locations worldwide, 26+ nationalities; customers include “manufacturing leaders”; expanding internationally with offices in Germany and the USA

## Competitive Advantages
- Largest MRO reference catalog in the industry (40M+ verified parts with original manufacturer data)
- Proprietary AI matching technology that deduplicates and enriches parts across plants and ERPs
- Deep ERP integration (official SAP partner) without requiring data migration
- Vision of a zero-waste industrial sharing economy differentiates from traditional inventory management solutions

## Strategic Focus
- Digitalization and supply chain resilience for manufacturing
- Addressing climate crisis through resource sharing and waste reduction
- Building a collaborative network where manufacturers share spare parts data
- Continued international expansion and team growth (12+ locations, remote-first)

## Why Work Here
- **Culture**: Values of authenticity, supportiveness, and inspiration; “Fail and Success” meetings every Friday to celebrate wins and learn from failures; strong emphasis on diversity, equity, and inclusion (DEI)
- **Policy**: Remote-first company with flexible working hours; team cohesion through virtual coffee breaks, impromptu video calls, and at least two in-person team events per year
- **Perks**: Competitive salary & permanent contract, virtual company shares, annual training budget, employee referral program, free choice of technology, height-adjustable desks, free snacks & drinks in office, Wellpass, Job Bike
- **Team**: International (26+ nationalities), collaborative, and growth-oriented; 3-week application process

## Sources
1. [sparetech.io](https://sparetech.io/about-us) – About Us page
2. [sparetech.io](https://sparetech.io/) – Home page (product details, metrics)
3. [sparetech.io](https://sparetech.io/jobs) – Open positions and benefits
4. [sparetech.io](https://sparetech.io/career) – Careers page (culture, benefits, process)
5. [sparetech.io](https://sparetech.io/culture) – Culture page (DEI, values, remote-first)

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