---
title: 'Customer Success Manager at SPINS'
canonical: 'https://feeny.ai/job/customer-success-manager-spins-chicago-r596za1yg7sc'
type: 'job'
last_seen: '2026-09-10'
---

# Customer Success Manager at SPINS

- **Company:** SPINS
- **Location:** Chicago, IL
- **Work type:** remote
- **Posted:** 2026-08-25
- **Last confirmed live:** 2026-09-10
- **Apply:** https://www.spins.com/work-at-spins/?gh_jid=8156731

## Job description

## Who We Are

For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social responsibility, and sustainable practices. SPINS retail consumer insights, analytics, and consulting services give our clients a competitive advantage to increase their share of this growing market. Our data is the most comprehensive and accurate in the industry, allowing clients to power AI models and machine learning algorithms that help them better understand and meet their customers' needs. At SPINS, behind all of our impressive data is our real differentiator, our people. We pride ourselves on our collaborative, flexible, and communicative culture that puts people at the center of everything we do.

Customer Success Manager

Summary

The Customer Success Manager will be assigned a book of business according to the strategic needs of the segment. This high-impact role will handle multiple clients in an entrepreneurial, problem-solving environment. You will be responsible for renewing and growing your clients’ business by acting as a 'trusted advisor'; gaining a deep understanding of their business, challenges, needs, and goals, and helping them derive maximum value with SPINS. This position offers the opportunity to collaborate with customers and internal teams across SPINS to educate, engage, and empower customers to achieve their strategic goals, reporting to the Manager, Customer Success within the Success Organization.

Job Duties & Responsibilities

- Become a SPINS product expert and use this knowledge to educate, coach, and mentor clients on our data, tools, and solutions.
- Distill best practices across client base and deliver insights and advice based on those practices.
- Independently own customer retention and growth, including communication, system entry and mitigation of potential retention risk.
- Manage proactive communication and client touch points including change management from a data and product perspective.
- Develop strategies to expand engagement, enable adoption and mitigate churn to drive long-term account growth.
- Cultivate strong customer champions and advocates.
- Anticipate client needs and manage client escalations that are raised to you from your sales and support partners and the customer.
- Act as the voice of your customer by capturing and communicating client needs and feedback to Product and Data teams.

Requirements:

Education & Experience

- BA/BS degree in Business Administration or related quantitative field of study.
- 3-5 years of experience in customer-facing success, account management, sales or strategic consulting role; enterprise software or SaaS experience is preferred.
- Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level.
- Demonstrated ability to creatively problem solve and solution to drive customer value with SPINS data and products
- Technical aptitude, analytical mindset and intermediate or higher experience with Microsoft Excel and PowerPoint
- Self-starter manages time efficiently, able to complete work in a timely manner without active supervision is required.
- Ability to prioritize and multitask while maintaining diplomacy, tact, and poise under pressure when working through customer issues.
- Strong interpersonal skills and experience building collaborative relationships both internally and externally to facilitate a flawless customer experience.
- Can-do, positive, and team-oriented attitude
- Experience working with syndicated data (preferred SPINS, The Nielsen Co., IRI and/or data in a
- Consumer-Packaged Goods manufacturing setting) is required

The following is strongly preferred:

- CPG, Retail, or natural/specialty industry is a plus.
- Familiarity of contract management systems including DocuSign, Salesforce and or other CPQ management tooling is preferred

Salary Range: $75,000-$80,000

Note: Applicants must be authorized to work for any US employer. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

#LI-AO1 #LI-Hybrid What SPINS Offers

We have enjoyed tremendous growth over the years and, as a leader in a fast-growing industry, we have no plans to slow down!  While all that growth brings excitement, it is also an opportunity for SPINS to show it values the health and wellness of its team members.

- We embrace hybrid work options so that you have the flexibility to create a work/life balance that actually works!
- Each employee is allotted paid time to use to volunteer with an organization of their choice and charitable donations are matched.
- Semi-annual company-wide employee survey that is used to shape company programs, perks, and culture.

The SPINS Way

- Direct – We communicate with clarity, honesty and respect in all situations and embrace opportunities to provide solution-oriented feedback.
- Determined – We are committed to overcoming all obstacles to achieve results. We adapt to change, seek opportunities to learn and rapidly translate that learning into action.
- Passionate – We go above and beyond to help our partners achieve their goals. We challenge assumptions and are comfortable forging new paths.
- Collaborative – We leave our egos at the door, believing that working together we will produce an outcome that’s greater than each individual contribution.

For details about the information SPINS’s collects about our applicants and how we use it, please see the SPINS Privacy Policy [here](https://www.spins.com/privacy-policy-2/#:~:text=We%20limit%20access%20to%20your,at%20privacy%40spins.com.).

## About SPINS

## Company Overview
- **One-liner**: SPINS is a wellness-focused data and technology company that provides analytics, product intelligence, and retail activation solutions for the natural products industry.
- **Entity Type**: Private
- **Headquarters**: Chicago, Illinois, USA
- **Founded**: 1997
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Consumer packaged goods (CPG) data analytics, retail technology, and market intelligence
- **Target customers**: B2B — retailers (conventional, natural, specialty, and eCommerce), CPG brands, and their partners
- **Mission**: To provide a source of truth and transparency so values-oriented consumers can connect with innovation they need; to promote health and wellness throughout the world by connecting shopper values to product innovation.

## Products & Services
- **SPINS Product Intelligence**: A database that translates product data into attributes (claims, certifications, positioning, computed data) to give the fullest view into what’s driving growth in-market.
- **SPINS Point-of-Sale (POS) Data**: Cross-channel visibility across conventional, natural, regional, specialty, and eCommerce retail data to identify growth drivers, eliminate blindspots, and benchmark against competitors.
- **SPINS Liftoff**: A full-service market intelligence platform designed as a partnership to help brands scale from kitchen startup to category captain, including support for getting on shelf at retailers like Kroger.
- **MikMak (acquired)**: An omnichannel activation and shopper engagement platform that expands SPINS’ capabilities into digital activation and eCommerce enablement.

## Market Standing
- **Valuation**: Not publicly disclosed (private company)
- **Key Metric**: Not publicly disclosed (revenue not published); company has been operating for over 25 years and is a recognized leader in natural products data
- **Notable Investors/Partners**: Not publicly disclosed; key retail partners include Kroger and other major conventional, natural, and specialty retailers
- **Growth Signals**: Acquired MikMak in 2024 to expand into shopper engagement and omnichannel activation; continues to grow its data coverage across conventional, eCommerce, and natural channels; named a "Best Place to Work" year after year

## Competitive Advantages
- **Exclusive retail partnerships**: SPINS is the only provider that aligns natural, regional, conventional, and specialty retail data into a singular view, giving it unique cross-channel visibility.
- **Deep product attribute taxonomy**: The most granular product data in market, translating every attribute dimension across claims, certifications, positioning, and computed data into a common language for the industry.
- **Long-standing industry authority**: Over 25 years as the advocate and data backbone for the Natural Products Industry, creating the standard language used across the ecosystem.

## Strategic Focus
- **Omnichannel expansion**: Integrating the MikMak acquisition to bridge data insights with shopper engagement and digital activation.
- **Retail partnership growth**: Continuing to expand data coverage across conventional, eCommerce, and specialty channels.
- **Brand and retailer enablement**: Helping brands scale from kitchen startups to category captains through platforms like SPINS Liftoff.
- **Values-driven innovation**: Aligning product innovation with evolving consumer values (health, wellness, sustainability, transparency).

## Why Work Here
- **Culture**: Described as inclusive, collaborative, and focused on making a positive impact. Employees are empowered to live values of health & wellness.
- **Work model**: Hybrid workspace (combination of remote and on-site); some roles are fully remote, others are in-office at the Chicago HQ or Montreal office.
- **DE&I**: Strong commitment to diversity, equity, and inclusion with Employee Resource Groups (ERGs) and a TEC (Teach, Engage, Connect) initiative.
- **Professional development**: One-on-one coaching, mentorship program, online learning platform, and in-person workshops.
- **Perks**: Generous PTO, 401K, health insurance, paternal leave, Summer Fridays, sabbatical, volunteer hours, wellness days, on-site gym access, massages, yoga classes, free snacks and drinks, commuter benefits, pet insurance, mobile phone discount, and employee discounts.
- **Recognition**: Named a "Best Place to Work" year after year.
- **Tech stack**: Engineering teams work with Big Data, Hadoop, Hive, PostgreSQL, MySQL, Google Analytics, and HubSpot.

## Sources
1. [spins.com](https://www.spins.com/)
2. [spins.com/about](https://www.spins.com/about/)
3. [spins.com/careers](https://www.spins.com/careers/)
4. [builtin.com/company/spins](https://builtin.com/company/spins)

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